Deck 5: Tourism Organizations and Policy

Question 1

The primary role of a national tourist office (NTO) in marketing is:

A) training and education programs.
B) national tourism planning.
C) marketing domestic tourism and increasing domestic tourist arrivals.
D) marketing to foreign visitors and generating international demand.

Answer 1

D

Question 2

Which of the following is not a typical role of government in tourism?

A) tourism marketing and research
B) tourism lobbying
C) tourism coordination
D) tourism policy-setting and planning
E) tourism infrastructure development

Answer 2

B

Question 3

Government is involved in tourism development in the following manner except:

A) government lobbying.
B) government expenditure.
C) government financial incentives.
D) government regulations.
E) government encouragement.

Answer 3

B

Question 4

This tends to be the primary role of state, provincial, and territorial tourism organizations.

A) promoting domestic travel
B) representing their countries overseas
C) attracting international visitors
D) developing tourism attractions
E) developing tourism policy

Question 5

Which of the following is not an example of local tourism organizations?

A) International Association of Convention and Visitors Bureau (IACVB)
B) convention and visitors bureaus (CVB)
C) chambers of commerce
D) both A and B

Question 6

According to the book author, this interest group is not directly involved in tourism development and does not have a stake in tourism.

A) financial industries
B) tourism industries
C) government
D) residents
E) tourists

Question 7

The winter tourism industry in Lake Tahoe in California is attracting many visitors around Christmas or Easter time increases the demand for employees in the region. This reflects the following characteristics of tourism industry:

A) seasonality.
B) higher employment growth than other industries.
C) high turnover rate.
D) labor intensive.

Question 8

This is a private sector, membership organization that attempts to promote the interests of tourism on a global basis.

A) International Association of Convention & Visitor Bureaus
B) World Travel & Tourism Council
C) the United Nations World Tourism Organization
D) International Association of Tourism Organizations
E) World Trade Organization

Question 9

Which of the following is not an example of a national level of tourism organization?

A) Tourism Industry (TI)
B) the Caribbean Tourism Organization (CTO)
C) National Transportation Safety Board (NTSB)
D) Federal Aviation Administration (FAA)
E) Travel Industry Association in the U.S. (TIA)

Question 10

The regional tourism organizations receive funding from:

A) room or innkeeper's taxes.
B) local property taxes.
C) the sale of merchandise such as books a t-shirts.
D) membership of private tourism businesses.

Question 11

Asset evaluation is conducted to examine and inventory the following except:

A) natural beauty.
B) attractions.
C) infrastructure.
D) local businesses.
E) climate.

Question 12

This organization's mandate is to promote worldwide civil aviation and to secure international cooperation to unify regulations, standards, and procedures regarding civil aviation matters.

A) International Air Transport Association (IATA)
B) International Civil Aviation Organization (ICAO)
C) the United Nations World Tourism Organization (WTO)
D) National Transportation Safety Board (NTSB)
E) Federal Aviation Administration (FAA)

Question 13

Tourism policy model does not include this stage.

A) stakeholder input
B) impact analysis
C) asset evaluation
D) SWOT analysis
E) human resources management

Question 14

Local tourism organizations in the U.S. tend to receive most of their funding through:

A) direct grants from government agencies.
B) membership of private tourism businesses.
C) local property taxes.
D) the sale of merchandise such as books a t-shirts.
E) room or innkeeper's taxes.

Question 15

This organization's mission is to serve the airline industry and coordinates the transportation of passengers, freights, and mail in its global airline network.

A) International Air Transport Association (IATA)
B) Federal Aviation Administration (FAA)
C) International Civil Aviation Organization (ICAO)
D) the United Nations World Tourism Organization (WTO)
E) National Transportation Safety Board (NTSB)

Question 16

This international organization is a UN specialized agency that promotes social justice and internationally recognized human labor rights.

A) World Trade Organization
B) International Labor Organization
C) International Association of Convention & Visitor Bureaus
D) World Travel & Tourism Council
E) International Association of Tourism Organizations

Question 17

Tourism Satellite Accounts (TSAs) do not measure this component of tourism.

A) the production of tourism commodities
B) national gross domestic product
C) the supply of tourism commodities
D) tourism employment
E) tourism demand by type of commodity and type of visitor

Question 18

Which of the following is a good example of a multi-country regional tourism organization?

A) the Organization of American States
B) the European Union
C) the Pacific Asia Travel Association
D) the Australian Tourist Commission

Question 19

This organization represents governmental interests on a worldwide basis.

A) International Air Transport Association
B) Organization for Economic Cooperation and Development
C) World Travel & Tourism Council
D) International Civil Aviation Organization
E) the United Nations World Tourism Organization

Question 20

The Visa Waver Program (VWP) is important for the economy and the tourism development due to the following except:

A) it stimulates business by facilitating access of foreign visitors to the United States.
B) tt keeps the United States competitive in the international travel market.
C) it allows easy access by the illegal immigrants.
D) because of its reciprocal nature, member countries are required to drop their visa requirements among each other.

Question 21

Convention and visitors bureau serves as a liaison between the following stakeholders of tourism to coordinate the tourism development.

A) local residents and outside businesses
B) residential businesses and visitors
C) local government and federal government
D) local businesses and outside businesses

Question 22

These are some examples of the goals and characteristics of ecological sustainable tourism except:

A) to improve the material and nonmaterial well-being of communities.
B) to preserve intergenerational and intragenerational equity.
C) to maintain the business prosperity of the local community.
D) to ensure the cultural integrity and social cohesion of communities.
E) to protect biological diversity and maintain ecological systems.

Question 23

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Tourism policy

Question 24

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Visa Waiver Program (VWP)

Question 25

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Seasonality

Question 26

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Travel and Tourism Research Association (TTRA)

Question 27

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Americans with Disabilities Act of 1990 (ADA)

Question 28

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Chamber of commerce

Question 29

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Sustainable development

Question 30

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Convention and visitors bureau (CVB)

Question 31

The tourism impact studies are conducted in the following areas to assess the impacts of the potential development except:

A) social and cultural.
B) employment.
C) businesses.
D) infrastructure.
E) environmental.

Question 32

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
Visitor facilitation

Question 33

The benefits of the technology of electronic ticketing are the following except:

A) the traveler can transfer to another carrier without his ticket needing to be reissued.
B) last-minute changes and reservations can be made quickly.
C) no documents are lost.
D) transferring the ticket between passengers.
E) cost-saving in printing tickets.

Question 34

There is a growing interest in the following alternative tourism except:

A) cultural and heritage tourism.
B) rural tourism.
C) ecotourism.
D) mass tourism.

Question 35

MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with the correct description.

A)The plans, strategy, and actions of a decision-making body calculated to achieve identified, specific goals related to tourism
B) An international network of travel and tourism research and marketing professionals who advocate standards, quality research, and marketing information to the industry
C) A tourism phenomenon that visitor demand is not spread evenly throughout the year
D) An international organization that is made up of local convention and visitors bureaus
E) The technologies that facilitate visitors experience of gaining access to and arriving in the United States
F) A legal act that reduces physical barriers that inhibit or prevent the delivery of services to the traveling public with disabilities
G) The nonprofit organizations that represent the common interests of a city or urban area in the solicitation and attraction of travelers and tourists
H) The sustainable growth of tourism in economic, social, cultural and environmental areas
I) A program that allows visitors to visit the United States without obtaining a visaJ) A local organization that promotes tourism trade and development
International Association of Convention and Visitors Bureaus (IACVB)