Deck 1: Introduction

Question 1

A process can be effective without being efficient.

Answer 1

True
Explanation: Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals."Being efficient" at the customer service counter at a local store or bank means using the smallest number of clerks possible at the counter.Being effective, though, means minimizing the amount of time customers need to wait in line.

Question 2

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

Answer 2

False
Explanation: OSCM is concerned with the management of the entire system that produces a good or delivers a service.

Question 3

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

Answer 3

True
Explanation: Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

Question 4

Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process.

Question 5

The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.

Question 6

Planning is where a firm must determine how anticipated demand will be met with available resources.

Question 7

"Supply chain" includes only inbound freight and inventory.

Question 8

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Question 9

Efficiency means doing the right things to create the most value for the company.

Question 10

"Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Question 11

The term "value" refers to the relationship between quality and the price paid by the consumer.

Question 12

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

Question 13

OSCM is a functional field of business with clear line management responsibilities.

Question 14

Supply networks cannot be constructed for every product or service.

Question 15

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Question 16

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

Question 17

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Question 18

Effectiveness means doing the right things to create the most value for the company.

Question 19

The supply network as can be thought of as a pipeline through which cash, material and information flows.

Question 20

A worker can be efficient without being effective.

Question 21

Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

Question 22

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Question 23

Internet technology has made the sharing of reliable real-time information expensive.

Question 24

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Question 25

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

Question 26

A supply chain manager is an OSCM job while a purchasing manager is not.

Question 27

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Question 28

Services are homogeneous.

Question 29

Services are defined and evaluated as a package of features that affect the five senses.

Question 30

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

Question 31

Service innovations can be patented.

Question 32

Services are intangible processes that cannot be weighed or measured.

Question 33

All managers should understand the basic principles that guide the design of transformation processes.

Question 34

A bank branch manager position is not an OSCM-type of job.

Question 35

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

Question 36

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Question 37

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Question 38

Automobiles and appliances are classified as "pure goods."

Question 39

Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impact on operations and supply chain management.

Question 40

Core service providers integrate tangible goods into their product.

Question 41

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

Question 42

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

Question 43

Service science management and engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations.

Question 44

SSME is an acronym standing for "service sector management economics."

Question 45

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

Question 46

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

Question 47

Operations and supply chain strategy are not important issues to investors who tend to focus on growth, dividends, and earnings per share.

Question 48

The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer.

Question 49

Sustainability is the ability to maintain profits in a system.

Question 50

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Question 51

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "creation theory."

Question 52

Lean manufacturing refers to just in time production coupled with total quality control.

Question 53

"Business analytics" involves the analysis of data through a unique combination of linear programming, game theory, and queuing theory to better solve business problems.

Question 54

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Question 55

During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability.

Question 56

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

Question 57

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

Question 58

Raising senior management awareness of OSCM as a competitive weapon is not an important issue.

Question 59

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

Question 60

"Green belt" programs are coordinated public works projects aimed a placing an environmentally friendly zone around major cities.

Question 61

What are the five categories of supply chain processes?
1.___________________
2.___________________
3.___________________
4.___________________
5.___________________

Question 62

One reason for studying operations and supply chain management (OSCM) is which of the following?

A)OSCM is essential for understanding organizational behavior.
B)Most business graduates do OSCM work regardless of their job title.
C)All managers should understand the basic principles that guide the design of transformation processes.
D)OSCM is a required course in all business degree programs.
E)OSCM is the most rigorous business discipline.

Question 63

Which of the following is not a way that operations and supply processes are categorized?

A)Planning
B)Return
C)Delivery
D)Selecting
E)Making

Question 64

What are four current issues in operations and supply management that are discussed in the textbook?
1.___________________
2.___________________
3.___________________
4.___________________

Question 65

What is a total systems approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer called? ________________________________

Question 66

List five OSCM job titles.1.___________________
2.___________________
3.___________________
4.___________________
5.___________________

Question 67

Which of the following is a measure of operations and supply management efficiency used by Wall Street?

A)Dividend payout ratio
B)Current ratio
C)Receivable turnover
D)Earnings per share growth
E)Financial leverage

Question 68

Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.

Question 69

The goods-services continuum consists of which set of the following categories?

A)No goods, some goods, even mix, some service, no service
B)Pure goods, core goods, core services, pure services
C)No service, some service, good service, excellent service
D)Self-service, help desk service, face-to-face service, service-with-a-smile
E)None of these

Question 70

Which of the following are defined as core goods?

A)Chemicals
B)Airlines
C)Data storage systems
D)Hotels
E)None of these

Question 71

Which of the following are not listed in the text as jobs in OSCM?

A)Department store manager
B)Project manager
C)Hospital administrator
D)Data center manager
E)Call center manager

Question 72

Doing something at the lowest possible cost is called: _______________.

Question 73

Which of the following is not a characteristic that distinguishes services from goods?

A)Service jobs are unskilled.
B)A service is intangible.
C)Services are perishable.
D)Services are heterogeneous.
E)None of these

Question 74

One of the "package of features" that make up a service is:

A)Appearance
B)Facilitating goods
C)Packaging
D)Cost
E)Implied use

Question 75

Processes that are used to transform resources into products are called _______________.

Question 76

Current issues in OSCM do not include:

A)Coordinating relationships between organizations
B)Making senior management aware that OSCM can be a competitive weapon
C)The triple bottom line
D)Managing customer touch points
E)Increasing global supply chain employment

Question 77

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

A)Inventory turnover
B)Revenue per employee
C)Receivable turnover
D)Earnings per share
E)Asset turnover

Question 78

A pipeline through which material and information flows is a conception of a ______________________.

Question 79

Value is the ratio of __________________________.

Question 80

The ability to maintain balance in a system is referred to as ______________.