Deck 16: Occupational Stress

Question 1

When job demands are so great that the worker feels an inability to cope,this is known as role

A)ambiguity.
B)overload.
C)conflict.
D)insufficiency.

Answer 1

B

Question 2

The combination of sources of stress at work,individual characteristics,and extra-organizational stressors is known as

A)occupational stress.
B)family stress.
C)school stress.
D)organizational stress.

Answer 2

A

Question 3

How often in 2007 did workers call in sick when they were not sick?

A)more than 22% of the time
B)more than 44% of the time
C)more than 66% of the time
D)more than 88% of the time

Answer 3

C

Question 4

Neurosis,ineffective coping skills,poor self image,poor communication,addictive behavior would all be in which of the following contexts,according to the Occupational Stress Evaluation Grid?

A)interpersonal
B)psychological
C)organizational
D)work setting

Question 5

An estimate by the International Labor Organization says that stress on the job costs U.S.companies alone over ______ annually.

A)$3 million
B)$300 million
C)$3 billion
D)$300 billion

Question 6

Work stress has been related to

A)hypertension.
B)diabetes.
C)peptic ulcers.
D)all of the above.

Question 7

Heart attacks are most likely to occur on a _________ and least likely to occur on a ______,according to researchers.

A)Friday; Sunday
B)Monday; Sunday
C)Monday; Friday
D)Sunday; Wednesday

Question 8

Poor air,climate,noise exposure,toxic substance exposure,poor lighting,bad architecture,and poor equipment design would all be in which of the following contexts,according to the Occupational Stress Evaluation Grid?

A)sociocultural
B)work setting
C)biological
D)physical/environment

Question 9

Which of the following would be included among the societal cost of stress at work?

A)cost of premature retirement
B)cost of hospitalization and outpatient care
C)costs related to decreased productivity
D)All the choices are correct.

Question 10

When workers lack the training,education,skills,or experience to accomplish the job,this is known as role

A)ambiguity.
B)underload.
C)conflict.
D)insufficiency.

Question 11

Time,speed,creativity,autonomy,supervision,coworkers,ergonomics,and participating in decision making would all be in which of the following contexts,according to the Occupational Stress Evaluation Grid?

A)interpersonal
B)psychological
C)organizational
D)work setting

Question 12

When aspects of the job and workplace are unclear,this is known as role

A)ambiguity.
B)confusion.
C)conflict.
D)sufficiency.

Question 13

Disease,disability,sleep,appetite disturbance,chemical dependency,biochemical imbalance,and pregnancy would all be in which of the following contexts,according to the Occupational Stress Evaluation Grid?

A)sociocultural
B)work setting
C)biological
D)physical/environment

Question 14

When workers call in sick,but are not sick,this is known as

A)flextime.
B)entitlement mentality.
C)the right to pass.
D)being a slacker.

Question 15

Divorce,separation,conflict,family/friend death,intergenerational conflict,legal/financial difficulties,and early parenthood would all be in which of the following contexts,according to the Occupational Stress Evaluation Grid?

A)sociocultural
B)interpersonal
C)biological
D)physical/environment

Question 16

The Occupational Stress Evaluation Grid includes the following contexts,EXCEPT

A)interpersonal.
B)psychological.
C)psycho-social.
D)work setting.

Question 17

Racism,sexism,ecological shifts,political changes,military crises,and economic downturns would all be in which of the following contexts,according to the Occupational Stress Evaluation Grid?

A)sociocultural
B)interpersonal
C)biological
D)physical/environment

Question 18

Which of the following is NOT an example of extraorganizational stress?

A)family problems
B)life crisis
C)environmental factors
D)a bad boss

Question 19

Scheduling work at irregular times to meet one's lifestyle is known as

A)flexible scheduling.
B)flake rate.
C)the right to pass.
D)selective scheduling.

Question 20

Stress that comes from outside the workplace and outside the worker is known as

A)occupational stress.
B)family stress.
C)extraorganizational stress.
D)organizational stress.

Question 21

Variables associated with job satisfaction,including working on stimulating tasks,being recognized for work well done,and positive relationships with work colleagues,are known as

A)motivational factors.
B)problem-focused coping.
C)work variables.
D)emotional variables.

Question 22

Relaxation techniques fall into the category of

A)emotional arousal interventions.
B)physiological arousal interventions.
C)psychological arousal interventions.
D)sociological arousal interventions.

Question 23

The use of activities to feel better about a task is known as

A)solution-focused coping.
B)emotion-focused coping.
C)future-focused coping.
D)past-focused coping.

Question 24

A perception intervention could include all of the following steps,EXCEPT

A)looking for the humor in your stressors at work.
B)distinguishing between need and desire.
C)trying to see things as they really are.
D)linking your self-worth with the task at hand.

Question 25

What percentage of workers do some or all of their work from home?

A)5%
B)13%
C)24%
D)68%

Question 26

According to the occupational stress model,which of the following are sources of stress at work that are intrinsic to the job?

A)Poor physical working conditions
B)Restrictions on behavior
C)Office politics
D)All of the above

Question 27

Job stress has been found to lead to:

A)Anxiety
B)Absenteeism
C)Poor job performance
D)All of the above

Question 28

Work stress is costing businesses billions of dollars.

Question 29

Large amounts of stress would be associated with a greater incidence of disease and a small amount of stress would be associated with a lower incidence of disease.

Question 30

An adverse stress reaction to work with psychological,psychophysiological,and behavioral components is known as

A)burnout.
B)perfectionism.
C)burden.
D)exhaustion.

Question 31

The Occupational Stress Evaluation Grid,developed in 1977,was a great tool to assess stress but now is obsolete.

Question 32

What percentage of women work outside the home?

A)39%
B)48%
C)59%
D)72%

Question 33

In what order do the stages of burnout belong?

A)honeymoon, chronic symptoms, fuel shortage, hitting the wall, crisis
B)honeymoon, fuel shortage, chronic symptoms, hitting the wall, crisis
C)honeymoon, fuel shortage, chronic symptoms, crisis, hitting the wall
D)honeymoon, chronic symptoms, fuel shortage, crisis, hitting the wall

Question 34

Immersing oneself excessively in work at the expense of nonwork activities is known as

A)burnout.
B)being a workaholic.
C)dedicated motivation.
D)disentitlement mentality.

Question 35

According to the occupational stress model,which of the following are sources of stress at work that are related to career development?

A)Overpromotion
B)Underpromotion
C)Lack of job security
D)All of the above

Question 36

What percentage of women work outside the home?

A)72%
B)27%
C)58%
D)36%

Question 37

The use of activities specific to getting a task done is known as

A)problem-focused coping.
B)emotion-focused coping.
C)future-focused coping.
D)past-focused coping.

Question 38

American workers take ____ vacation days compared to workers in other developed countries.

A)More
B)Fewer
C)The same number of
D)Different

Question 39

When workers get caught in a bind and are faced with conflicting demands,this is known as role

A)bind.
B)confusion.
C)conflict.
D)sufficiency.

Question 40

A life-situation intervention could include all of the following steps,EXCEPT

A)quitting your job.
B)changing your job responsibilities.
C)saying "yes" to more responsibilities.
D)switching jobs.

Question 41

Work stress is experienced in the same way in every country.

Question 42

Women tend to be more conservative than men in their investments,and as a result,they tend to accumulate less retirement savings than men.

Question 43

From 1992 to 1998,there was a trend of more men taking responsibility for child care in the home.

Question 44

Burnout is particularly prevalent among professionals who work with people.

Question 45

American workers take fewer vacation days than do workers in other developed countries.

Question 46

Stressful workplaces are defined as those with high demand and low control or high effort and low reward.

Question 47

Women and men now earn the same pay for the same jobs.

Question 48

Too much work,even if you enjoy it,can be an occupational stressor.

Question 49

Laptops and cell phones have become effective tools for managing work stress.

Question 50

The amount of work seems to be more critical to health than the control the worker has over the work rate or related work processes.

Question 51

Occupational stress is related to coronary heart disease.

Question 52

Men suffer from sexual harassment as much as women do.

Question 53

While workaholism can cause social problems,it isn't linked to any health-related consequences.

Question 54

A diminished sense of humor is a symptom of job burnout.

Question 55

Men and women have essentially the same experiences with retirement.

Question 56

Health promotion programs have been found to lose money over the long-run.

Question 57

Participation in decision-making processes has proven to be related to job satisfaction.

Question 58

The stress associated with working as a domestic engineer can be similar to the stress resulting from other jobs.

Question 59

Women are no longer predominately employed in traditional women's roles.

Question 60

What percentage of American workers check their work voicemail and email while taking vacation days?