Deck 2: Decisions Processes: Value Driven Business

Question 1

One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Answer 1

True
Explanation: The most important and most challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Question 2

At the strategic decision-making level employees develop,control,and maintain core business activities.

Answer 2

False
Explanation: At the operational decision-making level employees develop,control,and maintain core business activities required to run the day-to-day operations.

Question 3

Analytics is the science of fact-based decision making.

Answer 3

True
Explanation: Analytics is the science of fact-based decision making.

Question 4

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Question 5

Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

Question 6

Efficiency MIS metrics include throughput,speed,and availability.

Question 7

Asking how many employees are out sick is a type of operational question.

Question 8

A project is a temporary activity a company undertakes to create a unique product,service,or result.

Question 9

The structure of a typical organization is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

Question 10

Effectiveness MIS metrics include throughput,transaction speed,and system availability.

Question 11

Strategic decisions are highly structured decisions.

Question 12

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Question 13

At the operational level employees are develop,control,and maintain core business activities required to run the day-to-day operations.

Question 14

The proportion of the market that a firm captures is called market share.

Question 15

Operational decisions are considered structured decisions.

Question 16

Benchmarks are baseline values the system seeks to attain.

Question 17

Key performance indicators can focus on external and internal measurements.

Question 18

Measuring the amount of website traffic is the best way to determine an organization's success.

Question 19

Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.

Question 20

Metrics are temporary activities a company undertakes to create a unique product,service,or result.

Question 21

The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing.

Question 22

A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data.

Question 23

A pivot rotates data to display alternative presentations of the data.

Question 24

Sensitivity analysis,What-If analysis,optimization analysis,and market basket analysis are the common DSS analysis techniques.

Question 25

Best practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry.

Question 26

Effectiveness MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Question 27

Granularity refers to the level of detail in the model or the decision-making process.

Question 28

MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

Question 29

A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.

Question 30

A consolidation rotates data to display alternative presentations of the data.

Question 31

Intelligent systems are various commercial applications of artificial intelligence.

Question 32

Source documents are simplified representation or abstraction of reality.

Question 33

Managers use transactional information when making structured decisions at the operational level.

Question 34

Return on investment indicates the earning power of a project.

Question 35

Source documents are the original transaction records.

Question 36

Visualization produces graphical displays of patterns and complex relationships in large amounts of data.

Question 37

Digital dashboards offer consolidation,drill-down,and slice-and-dice capabilities.

Question 38

A model is a simplified representation or abstraction of reality.

Question 39

Streamlining information encompasses all of the information contained within a single business process or unit of work,and its primary purpose is to support the performing of daily operational or structured decisions.

Question 40

Efficiency MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Question 41

Augmented reality is a wearable computer with an optical head-mounted display (OHMD).

Question 42

Google Glass is a wearable computer with an optical head-mounted display (OHMD).

Question 43

Fuzzy logic is a mathematical method of handling imprecise or subjective information.

Question 44

A haptic interface uses technology allowing humans to interact with a computer through bodily sensations and movements-for example,a cell phone vibrating in your pocket.A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands,demonstrate products,and collaborate on projects.

Question 45

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Question 46

When evaluating the five steps in the order-to-delivery business process,step one includes creating a campaign and checking inventory,which are both part of the human resources function.

Question 47

Mutation is a mathematical method of handling imprecise or subjective information.

Question 48

A shopping bot is one of the simplest examples of an intelligent agent.

Question 49

Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure)of the outcome.

Question 50

Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Question 51

Investment companies use genetic effectiveness metrics to help in trading decisions.

Question 52

Neural networks use technology allowing humans to interact with a computer through bodily sensations and movements-for example,a cell phone vibrating in your pocket.

Question 53

Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

Question 54

Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Question 55

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

Question 56

Google Glass is a work environment that is not located in any one physical space.

Question 57

Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure)of the outcome.

Question 58

Virtual reality is the viewing of the physical world with computer-generated layers of information added to it.

Question 59

Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

Question 60

A virtual workplace is a work environment that is not located in any one physical space.

Question 61

A business process model and notation (BPMN)flow displays the path in which the process flows.

Question 62

Examples of static processes include running payroll,calculating taxes,and creating financial statements.

Question 63

A business process model and notation (BPMN)flow is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

Question 64

Core processes are business processes,such as manufacturing goods,selling products,and providing services that make up the primary activities in a value chain.

Question 65

A business process model and notation (BPMN)gateway is used to control the flow of a process.

Question 66

Strategic planning is a customer-facing business process.

Question 67

As the business and its strategies change,so do the dynamic processes.Examples of dynamic processes include managing layoffs of employees,changing order levels based on currency rates,and canceling business travel due to extreme weather.

Question 68

A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity.

Question 69

A business process model and notation (BPMN)event is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

Question 70

A business process model and notation (BPMN)activity is a task in a business process.

Question 71

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Question 72

A static process continuously changing and provides business solutions to ever-changing business operations.

Question 73

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Question 74

Business process model and notation (BPMN)is a graphical notation that depicts the steps in a business process.

Question 75

A dynamic process continuously changing and provides business solutions to ever-changing business operations.

Question 76

Improving the efficiency and effectiveness of its business processes will improve a firm's value chain.

Question 77

A static process uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously.Managers constantly attempt to optimize static process.

Question 78

Product delivery is a customer-facing business process.

Question 79

Examples of dynamic processes include running payroll,calculating taxes,and creating financial statements.

Question 80

Core processes are patents that protect a specific set of procedures for conducting a particular business activity.