Deck 13: Strategic Outsourcing on OLC

Question 1

What category of outsourcing countries includes Argentina, Chile, Costa Rica, New Zealand, Thailand, and Ukraine?

A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above

Answer 1

C

Question 2

List and describe the three categories of outsourcing countries.

Answer 2

The Leaders are countries that are leading outsourcing. The Up-and-Comers are countries that are beginning to emerge as solid outsourcing options. The Rookies are countries that are just entering the outsourcing industry.

Question 3

Canada is considered a rookie outsourcing country.

Answer 3

False

Question 4

Which of the following countries is considered a rookie in the outsourcing industry?

A) Israel
B) China
C) Ireland
D) New Zealand

Question 5

The leaders, the newcomers, and the rookies are the three categories of outsourcing countries.

Question 6

What category of outsourcing countries includes Canada, India, Ireland, Israel, and the Philippines?

A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above

Question 7

Describe the future trend of outsourcing.

Question 8

Multisourcing is a combination of professional services, mission-critical support, remote management, and hosting services that are offered to customers in any combination needed.

Question 9

Which of the following countries is considered a leader in the outsourcing industry?

A) Israel
B) China
C) Thailand
D) New Zealand

Question 10

Which of the following countries is considered an up-and-comer in the outsourcing industry?

A) Israel
B) China
C) Thailand
D) New Zealand

Question 11

What category of outsourcing countries includes Brazil, China, Malaysia, Mexico, Russia, and South Africa?

A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above

Question 12

What categories should an organization evaluate when making an outsourcing decision?

A) Geopolitical risk
B) English proficiency
C) Salary cost
D) All of the above

Question 13

What are countries that are beginning to emerge as solid outsourcing options?

A) The leaders
B) The up-and-comers
C) The rookies
D) All of the above

Question 14

___________ is a combination of professional services, mission-critical support, remote management, and hosting services that are offered to customers in any combination needed.