Deck 2: Business Process

Question 1

What is a customer facing process?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) Result in a product or service that is received by an organization's external customer.
C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) Attempts to understand and measure the current process, and make performance improvements accordingly.

Answer 1

B

Question 2

What is a business facing process?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) Result in a product or service that is received by an organization's external customer.
C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) Attempts to understand and measure the current process, and make performance improvements accordingly.

Answer 2

C

Question 3

What attempts to understand and measure the current process, and make performance improvements accordingly?

A) Customer facing process
B) Business process reengineering
C) Continuous process improvement
D) Business process management

Answer 3

C

Question 4

What integrates all of an organization's business process to make individual processes more efficient?

A) Business process modeling
B) Business process model
C) Business process management
D) Business process reengineering

Question 5

Which of the following is a customer facing process?

A) Strategic planning
B) Distribution
C) Training
D) Tactical planning

Question 6

Which of the following represent the managerial approach to reengineering projects?

A) Define the scope, plan, evaluate, analyze, approve, execute
B) Define the scope, evaluate, analyze, plan, approve, execute
C) Define the scope, analyze, evaluate, plan approve, execute
D) Varies depending on the project

Question 7

Which of the following is one of the important characteristics of business processes?

A) The process is cross-departmental
B) The process is based on how work should be done across organizations
C) The process occurs only within organizations
D) The process has internal users only

Question 8

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:

A) Inputs, tasks, and activities in a structured sequence
B) Resources, tasks, and inputs in a structured sequence
C) Resources, timeframes, and tasks in a structured sequence
D) Inputs, tasks, and costs in a structured sequence

Question 9

A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:

A) Focus attention on the process model interfaces
B) Expose process detail quickly and in a controlled manner
C) Encourage inaccuracies in describing the process model
D) All of the above

Question 10

Which of the following is a business facing process?

A) Marketing process
B) Sales process
C) Billing process
D) Budgeting

Question 11

What is a business process?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) Result in a product or service that is received by an organization's external customer.
C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) Attempts to understand and measure the current process, and make performance improvements accordingly.

Question 12

Which of the following is not one of the three key steps involved in business process improvement?

A) Measure what matters to most customers
B) Monitor the performance of key individuals
C) Assign accountability for process improvement
D) Monitor the performance of key business processes

Question 13

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence?

A) Business process modeling
B) Business process model
C) Business process management
D) Business process reengineering

Question 14

Which of the following is not one of the important characteristics of business processes?

A) The processes have internal users
B) The processes have external users
C) The processes occur only within organizations
D) The processes occur across organizations

Question 15

Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?

A) Is the process broken?
B) Is the process antiquated?
C) Does the process fall above best in class?
D) Is the process crucial for productivity improvement?

Question 16

What is the analysis and redesign of workflow within and between enterprises?

A) Customer facing process
B) Business process reengineering
C) Continuous process improvement
D) Business process management

Question 17

What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

A) Business process modeling
B) Business process model
C) Business process management tools
D) Business process reengineering

Question 18

What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

A) Business process modeling
B) Business process model
C) Business process management
D) Business process reengineering

Question 19

Which of the following is not a business process term?

A) Business process
B) Business process model
C) Business process model tools
D) Business process reengineering

Question 20

What is the continuous process improvement model?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) Result in a product or service that is received by an organization's external customer.
C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) Attempts to understand and measure the current process, and make performance improvements accordingly.

Question 21

Budgeting is a ___________ facing process.

Question 22

Customer facing processes result in a product or service that is received by an organization's ___________ customer.

Question 23

Describe business processes and their importance to an organization.

Question 24

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization.

Question 25

Continuous process improvement model attempts to understand and _________ the current process, and make performance improvements accordingly.

Question 26

Product development is a customer facing business process.

Question 27

Business process reengineering is the analysis and redesign of _________ within and between enterprises.

Question 28

Business process modeling (or __________) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence.

Question 29

A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Question 30

Describe business processes and their importance to an organization.

Question 31

Explain business process management along with the reason for its importance to an organization.

Question 32

________________ facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

Question 33

A business ____________ is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

Question 34

Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.

Question 35

Compare the continuous process improvement model and business process reengineering.

Question 36

Differentiate between customer facing processes and business facing processes.

Question 37

Business processes transform a set of inputs into a set of ___________ for another person or process by using people and tools.

Question 38

Manufacturing is a ________ facing process.

Question 39

Strategic planning is a customer facing business process.

Question 40

Business process reengineering is the analysis and redesign of workflow within and between enterprises.