Deck 9: Communicating in Organizations Revised

Question 1

One limitation of e-mail is that both sender and receiver need to coordinate the communication session.

Answer 1

False

Question 2

People who experience social isolation are more susceptible to physical and mental illnesses.

Answer 2

True

Question 3

The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.

Answer 3

True

Question 4

Interpersonal communication occurs as soon as a message is received by someone else.

Question 5

E-mail is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Question 6

Communication aids employee well-being.

Question 7

In the communication process model,encoding the message refers to the first step in the process.

Question 8

E-mail is a very good medium for communicating emotions.

Question 9

In order to communicate more effectively people should avoid relying on ''codebooks."

Question 10

E-mail removes problems of social status in the communication process.

Question 11

Intended feedback is encoded,transmitted,received,and decoded from the receiver to the sender of the original message.

Question 12

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Question 13

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Question 14

One reason that people communicate with each other is to fulfill their drive to bond.

Question 15

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

Question 16

One function of communication is to change behaviour.

Question 17

E-mail is no longer the medium of choice in most workplaces.

Question 18

Effective communication potentially improves knowledge management and decision making.

Question 19

The introduction of e-mail in organizations tends to increase the volume of communication.

Question 20

According to the communication process model,communication begins with encoding the message,then sending it.

Question 21

Some employees use ''emoticons'' in electronic mail messages to clarify the emotional meaning of their messages.

Question 22

Twitter and Facebook are two examples of social media.

Question 23

Nonverbal communication is less rule-bound than is verbal communication.

Question 24

Face-to-face interaction has higher media richness than a telephone conversation.

Question 25

E-mail is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Question 26

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Question 27

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Question 28

One of the main problems with social networking is that it is now a more popular medium than e-mail in work organizations.

Question 29

Emotional contagion fulfils our drive to bond with others.

Question 30

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Question 31

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Question 32

Emotional contagion represents nonconscious behaviour.

Question 33

Social acceptance refers to how well the communication is approved and supported by the organization.

Question 34

Companies have been reluctant to introduce communications tools such as social media.

Question 35

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Question 36

One advantage of e-mail is that it is very easy to interpret the emotional tone of the sender's message.

Question 37

Mimicking the sender's behaviour is considered rude in North America.

Question 38

Wikis can provide common space for collaborative content development.

Question 39

Most information is communicated verbally rather than nonverbally in quiet settings.

Question 40

Mimicking the sender's behaviour is a central part of emotional contagion.

Question 41

When sending a message,the choice of medium also communicates information from the sender to receiver.

Question 42

Research has found that women are generally more sensitive than are men to nonverbal communication.

Question 43

One problem in communication between men and women is that most women don't know how to engage in ''report talk''.

Question 44

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Question 45

People are persuaded more under conditions of high social presence than low social presence.

Question 46

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

Question 47

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Question 48

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Question 49

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Question 50

Empathy,emotional contagion,and anger are three types of noise in the communication process.

Question 51

In Japan,shared understanding is demonstrated without using words.

Question 52

Filtering and jargon are two types of noise in the communication process.

Question 53

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Question 54

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Question 55

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Question 56

Language differences represent one of the most obvious cross-cultural communications challenges.

Question 57

Shaking one's head from side to side is universally understood to mean "No."

Question 58

Employees increase their information-processing capacity by temporarily reading faster and scanning documents.

Question 59

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Question 60

Spoken communication is more persuasive than e-mails and other forms of written communication.

Question 61

The three components of listening are encoding,decoding,and interpreting.

Question 62

Wikis are collaborative web spaces in which anyone in the group can write,edit,or remove material from the site.

Question 63

The responding stage of active listening includes showing interest and clarifying the message.

Question 64

Effective communication occurs when:

A)information is sent through informal rather than formal channels.
B)information is transmitted between two or more people.
C)the sender convinces the receiver to accept the information sent.
D)information is transmitted and understood between two or more people.
E)the sender transmits information that is received by someone other than the intended receiver.

Question 65

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Question 66

Communication is the process by which information is _______ and ________ between two or more people.

A)spoken;heard
B)heard;seen
C)transmitted;understood
D)acknowledged;absorbed
E)dictated;transcribed

Question 67

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Question 68

When communicating with another person,you should avoid repeating your message in different ways.

Question 69

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Question 70

Active listeners constantly cycle through the three components of listening.

Question 71

The sensing stage of active listening includes empathizing and organizing information.

Question 72

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Question 73

Management by walking around potentially minimizes the problem of filtering in the communication process.

Question 74

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Question 75

The grapevine is an important social process that fulfills the employees' drive to bond.

Question 76

In grapevine communication,most employees serve as both sender and receiver.

Question 77

E-mail,instant messaging,and public websites are changing characteristics of the corporate grapevine.

Question 78

One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.

Question 79

Which of the following is NOT a function of communication discussed in your text?

A)It changes behaviour.
B)It supports employee well-being.
C)It fulfills certain needs and drives.
D)It plays a central role in organizational learning.
E)It creates stress.

Question 80

Effective communication plays an important role in:

A)knowledge management.
B)decision making.
C)coordinating work activities.
D)fulfilling the drive to bonD.
E)Communication plays an important role in all of thesE.