Deck 13: The Future of Training and Development

Question 1

Evidence suggests that approximately ____ percent of Fortune 500 companies use benchmarking on a regular basis.

A)90
B)70
C)50
D)30

Answer 1

B

Question 2

A company that rents out access to software for specific applications is called

A)application process engineering.
B)Internet service provider.
C)application service provider.
D)outsource service provider.

Answer 2

C

Question 3

The four change-related problems that need to be addressed before implementation of any new training practice include all except ________

A)loss of control.
B)power imbalance.
C)task redefinition.
D)loss of status.

Answer 3

D

Question 4

All of the following are trends in delivery of training except _________

A)shorter courses the focus on the necessary content.
B)managers are asked to serve as coaches.
C)on-the-job training will decline due to its length.
D)there will be more pre-training assignments.

Question 5

Learning that occurs on the job as needed is termed _________

A)Embedded learning.
B)Just-in-time learning.
C)Collaborative immersion learning.
D)O-J- T learning.

Question 6

______________ tracks learning activity and costs and can relate learning results to product revenues or sales goals.

A)Learning Management Systems
B)Strategic Training Goal Systems
C)PeopleSoft
D)PROMES

Question 7

___________ is a mapping tool that can be used to reduce costs and improve communications within an organization.

A)RID
B)Protean career analysis
C)O*NET
D)Social network analysis

Question 8

Increased use of contingent workers and increased flexibility to meet customer needs will lead training departments to have a greater focus on ____________

A)case studies and team training.
B)interactive video training.
C)expert systems and electronic support systems.
D)podcasts and Wikis.

Question 9

As companies make greater use of high performance work teams,training must provide workers with skills in all except _______

A)interpersonal skills.
B)quality.
C)customer-service.
D)cross-cultural skills.

Question 10

Use of briefings,newsletters and Web pages to keep employees informed of what is happening in their organization is part of which step in the change process?

A)Communicate for buy-in.
B)Execute and create short-run wins.
C)Choose and announce action.
D)Identify the problem and create a sense of urgency.

Question 11

Software can be used to build knowledge bases or expert systems that are available to all employees by using

A)resource management.
B)product management.
C)collaboration.
D)process management

Question 12

An interaction between two or more people mediated by a computer is called

A)outsourcing.
B)benchmarking.
C)process consultation.
D)digital collaboration.

Question 13

Which of the following is not a consequence of an increased use of external training suppliers?

A)Trainers will do more train-the-trainer programs.
B)Trainers will be designing more on-line programs.
C)Trainers will do more contract negotiations.
D)Trainers will provide more support to managers conducting training.

Question 14

Which of the following is not a reason why use of on-line learning and other technologies will increase in the future?

A)The cost of the technologies will decline.
B)Employees prefer it to classroom instruction.
C)Desirable learning features can be built into the technology.
D)Contingent and alternative-schedule workers can be trained more easily.

Question 15

All of the following except _______ are examples of RID strategies.

A)combine different steps of the instructional design process
B)conduct an in-depth needs assessment
C)develop instruction around job aids
D)use shortcuts (e.g. ,use existing records for needs assessment;conduct focus groups)

Question 16

__________ refers to a company's ability to make a profit without sacrificing the resources of its employees,the community,or the environment.

A)Sustainability
B)Strategic human resources
C)Green management.
D)Eco-management

Question 17

All but one of the following is a critique of traditional instructional design.Name the exception.

A)The trainer is the most important component of the design.
B)It is a linear approach driven by subject-matter experts.
C)It assumes the training content is stable.
D)Traditional training takes too long.

Question 18

All of the following are future trends that will affect training except _______

A)a change model perspective to training and development.
B)increased use of training partnerships and outsourcing training.
C)growth in international,joint-ventures.
D)increased emphasis on capturing and sharing intellectual capital.

Question 19

The reengineering process involves all of the following steps except:

A)identifying the process to be reengineered.
B)understanding the process.
C)redesigning the process.
D)training individuals on the process.

Question 20

______________ is a complete review of critical processes and the redesign of those processes to make them more efficient and able to deliver higher quality.

A)Benchmarking
B)Process evaluation
C)Reegineering
D)Change management

Question 21

Learning management systems to develop different versions of the same training content to address differences in trainees' learning styles.

Question 22

Benchmarking requires both internal information about processes and external information from comparison companies that exemplify excellence in those processes.

Question 23

In RID,an acceptable strategy is to skip,steps in the instructional design process.

Question 24

Data-flow diagrams are used in the reengineering process to illustrate the flow of information between departments within the company.

Question 25

36.Reengineering applies only to the administration of training,not to program development.

Question 26

One principle of rapid instructional design (RID)is development of instructional content and process must be developed in close coordination with one another.

Question 27

The key decision for companies is whether or not to outsource training.

Question 28

All of the following are misconceptions managers have about training except _____

A)Training is an expense,not an investment.
B)Anybody can be a trainer.
C)The training department is a good place to put poor performers.
D)Most training should be outsourceD.

Question 29

One issue in change management is shaping political dynamics.

Question 30

The final step of Xerox's benchmarking practices is "implement action and monitor progress".

Question 31

The first step in reengineering is understanding the process.

Question 32

Noe argues that providing training to suppliers,customers and vendors is good business.

Question 33

The process of change is based on the interaction among four components of the organization:task,employees,formal organizational arrangements,and informal organization.

Question 34

___________ is a planned,systematic change process that uses behavioral science knowledge and techniques to improve companies' effectiveness by improving relationships and increasing learning and problem-solving capabilities.

A)Organization development
B)Change management
C)Survey feedback
D)Reengineering

Question 35

All of the following are issues in the change management process except _______

A)overcoming resistance to change.
B)managing the transition to the new practice.
C)ensuring legal compliance.
D)using training to make the change stick.

Question 36

Training serves an important role in helping organizations achieve sustainability goals.

Question 37

Data-entity relationship diagrams are used in the reengineering process to illustrate the relationship between functions within the company and how well they share data.

Question 38

The process of ensuring that new interventions such as training practices are accepted and used by employees and managers is called

A)process engineering.
B)process consultation.
C)change management.
D)reengineering.

Question 39

Recent research suggests workers may be trained while they are sleeping.

Question 40

A future trend affecting training is changes in US immigration policies.

Question 41

Large group interventions together the participants in an off-site setting to discuss problems and opportunities or to plan change.

Question 42

Identify the future trends that will affect training.

Question 43

Suppose your boss asks you to explain the term reengineering that he has been reading about and to explain the process.How would you respond?

Question 44

Suppose your boss says,"This company has been doing training the same way for 25 years.We need to change the way we approach training and development.But how should we go about doing that?" She knows that you've been taking a course in Training and Development,so she asks your advice on a process for implementing new training and development practices.How would you respond?

Question 45

Instructional design and delivery of training in the future must be done faster and more efficiently.How can this be done;what are some techniques to accomplish this goal?

Question 46

One of the myths managers hold regarding training is "training is the responsibility of trainers".

Question 47

Survey feedback managers or other employees to help them understand and take action to improve specific events that occur at work.

Question 48

Describe steps to benchmarking training practices.