Deck 2: Enterprise Systems

Question 1

SAP has a primary focus on large Fortune 500 type companies.

Answer 1

True

Question 2

Customer relationship management (CRM) functionality includes procurement and contract management.

Answer 2

False

Question 3

An add-on software module in an enterprise system might be a customer relationship management system (CRM).

Answer 3

True

Question 4

Middleware is a software product that connects two or more separate applications or software modules.

Question 5

Microsoft Dynamics and Sage Group focus on small and mid market sized companies.

Question 6

ERP systems have proved to be quite easy to install and in short periods of time.

Question 7

Enterprise systems potentially integrate the business process functionality and information from all of an organization's functional areas.

Question 8

Enterpriseware might be used to stitch together a number of legacy systems, an enterprise system, best-of-breed applications, and Web-based applications.

Question 9

Customer relationship management (CRM) software aggregates, manages, and retains data across the entire organization for the identification, acquisition, and retention of vendors to maximize the benefits of those relationships.

Question 10

Customer self service (CSS) software is often an extension of CRM software.

Question 11

Supply chain management (SCM) software helps plan and execute steps such as demand planning, acquiring inventory, manufacturing, distributing, and selling the product.

Question 12

Customer relationship management (CRM) software builds and maintains an organization's customer-related database.

Question 13

Early adopters of ERP systems were in the business of making products.

Question 14

If you have made a Web purchase such as with Amazon.com you have experienced some of the functionality of a CRM system where the vendor keeps track of your name, address, and purchases.

Question 15

Submitting a purchase order is a business event but creating an employee record is not a business event.

Question 16

The dominant player in the large system ERP arena is Microsoft.

Question 17

An Application Programming Interface (API) is a means for connecting to a system or application provided by the developer of that application.

Question 18

Supplier relationship management (SRM) software manages the interactions with the organization's that supply the goods and services to an enterprise.

Question 19

One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions.

Question 20

With an enterprise system an organization will conduct business in a more costly manner.

Question 21

Supporting activities of the value chain include activities directly involved with marketing, producing, selling, and delivering the product or service to the customer.

Question 22

Because of the enormous implementation costs, only very large organizations can afford ERP systems.

Question 23

The data captured as business events occur should be sufficient for someone who was not a party to the event to understand and reconstruct what happened.

Question 24

The value chain is a chain of activities performed by the organization to transform outputs into inputs valued by the customer.

Question 25

DreamWeaver is a Web services platform from SAP that can be used to build applications that integrate business processes and databases from a number of sources within and between organizations.

Question 26

A character is a basic unit of data such as a letter, number, or special character.

Question 27

Business process management (BPM) provides a comprehensive method for integrating manual and automated internal processes, applications, and systems, as well as integration to external partners and services.

Question 28

Primary activities of the value chain provide infrastructure such as procurement, information technology, human resources, and accounting.

Question 29

Enterprise application integration (EAI) links together two or more systems and allows them to work together.

Question 30

In a disaggregated information system, the customer will be notified immediately whether the item is on the shelf and not committed to another customer.

Question 31

The value chain works to separate the functional activities or silos of the organization.

Question 32

With a best-of-breed approach an organization can minimize the number of different software modules employed to implement an enterprise system.

Question 33

Dell's value chain takes raw materials, manufactures computers and other products, and delivers them to customers in a timely manner at an attractive price.

Question 34

An organization creates a competitive advantage by creating less value for its customers than does its competition.

Question 35

Microsoft Dynamics Snap line of tools is an example of an Application Programming Interface.

Question 36

When choosing modules for an organization's ERP system, it is generally best to select them all from a single vendor.

Question 37

Product life-cycle management (PLM) software manages product data from design through manufacture, and disposal.

Question 38

Telling the customer when they will receive an item is known as available to promise (ATP).

Question 39

A field is a collection of related characters that comprise an attribute, such as a customer number or name.

Question 40

The activities in the value chain, the value activities, are business processes that convert inputs to valued outputs.

Question 41

The credit limit within a customer record always provides unlimited authorization to accept a customer order.

Question 42

Segregation of duties includes separating the sales and credit departments.

Question 43

The purchase-to-pay process includes the events surrounding the sale of goods to a customer, the recognition of revenue, and the collection of the customer payment.

Question 44

Sales force automation software

A) automates order processing
B) monitors inventory
C) assists with employee performance evaluations
D) all of the above

Question 45

The most dominant player in the ERP market for large companies is

A) Oracle
B) Sage
C) SAP
D) Microsoft

Question 46

Organizations install enterprise systems

A) to differentiate themselves from competitors
B) to reduce costs of conducting business
C) to improve performance
D) all of the above

Question 47

An application program interface (API)

A) is an approach that combines processes, software, standards and hardware to link two or more systems together
B) is a means for connecting to a system or application provided by the application developer
C) streamlines the process between an enterprise and its customers
D) joins activities together into an end-to-end business process

Question 48

An enterprise systems centralized database can make data, such as inventory data, visible throughout the organization.

Question 49

The bottom line is that without integrated information systems organizations have difficulty being managed on a day-to-day basis and being successful in the long run.

Question 50

The enterprise system might facilitate the purchase of office equipment by all of the following except

A) providing an electronic order form (a purchase requisition)
B) assisting the vendor with the selection of the appropriate purchase order
C) routing the order to appropriate authorities for specific approval
D) making data available for management analysis

Question 51

A record is a collection of related data fields pertaining to a particular entity or event.

Question 52

The financial accounting module integrates with the sales and distribution and materials management modules.

Question 53

In an enterprise system, once a customer order is completed, the purchasing function can be immediately informed that the merchandise has been sold and may need to be replenished.

Question 54

Which of the following is usually not part of an ERP's core applications?

A) legacy systems
B) financial accounting
C) material management
D) sales and distribution

Question 55

The correct sequence of the three steps in the materials management process is (1) record vendor invoice (2) create purchase order (3) receive the goods.

Question 56

Generally, when processing a customer order, one does not need to know the total price of the goods before credit authorization can be made.

Question 57

The correct sequence of the three steps in the sales and distribution process are (1) order entry (2) shipment process and (3) billing process.

Question 58

The order-to-cash process includes events surrounding the purchase of goods from a vendor, the recognition of those costs, and the payment to the vendor.

Question 59

The Controlling module of the SAP system handles internal accounting and profitability analysis.

Question 60

Core applications of an ERP are

A) financial accounting
B) materials management
C) sales and distribution
D) all of the above

Question 61

Supply chain management (SCM) software

A) is typically under the control of external partners in the chain.
B) helps plan and execute demand planning; acquiring inventory; and manufacturing, distributing, and selling a product.
C) cannot be integrated into an overall ERP.
D) none of the above

Question 62

Software that automates sales tasks such as order processing and tracking is known as

A) customer relationship management (CRM) software
B) customer self service (CSS) software
C) sales force automation (SFA) software
D) supply chain management (SCM) software

Question 63

Software packages that can be used for the core systems necessary to support enterprise systems.

A) Application Programming Interface (API) systems
B) Business Process Management (BPM) systems
C) Enterprise Resource Planning (ERP) systems
D) Event-driven architecture (EDA) systems

Question 64

Software that manages the product, beginning with the design of the product, continuing through manufacture and culminating in the disposal of the product, is known as

A) product lifecycle management (PLM) software
B) product relationship management (PRM) software
C) product self service (PSS) software
D) supplier relationship management (SRM) software

Question 65

A collection of entity/event instances is a

A) record
B) table
C) field
D) character

Question 66

Software that manages the interactions with the organization's that supply the goods and services to an enterprise is known as

A) customer relationship management (CRM) software
B) customer self service (CSS) software
C) supplier relationship management (SRM) software
D) supply chain management (SCM) software

Question 67

Software that allows an organization's customers to complete inquiry without the aid of the organization's employees is known as

A) customer relationship management (CRM) software
B) customer self service (CSS) software
C) sales force automation (SFA) software
D) supply chain management (SCM) software

Question 68

Software that helps execute steps such as demand planning, acquiring inventory, manufacturing, distribution, and sales is known as

A) customer relationship management (CRM) software
B) customer self service (CSS) software
C) supplier relationship management (SRM) software
D) supply chain management (SCM) software

Question 69

Software that builds and maintains an organization's customer-related database is known as

A) customer relationship management (CRM) software
B) customer self service (CSS) software
C) sales force automation (SFA) software
D) supply chain management (SCM) software

Question 70

Which of the following tracks a product from design, continuing through manufacture, and culminating with the disposal of the product at the end of its life?

A) supply chain management (SCM)
B) value chain
C) product life cycle management (PLM)
D) none of the above

Question 71

Some third-party modules can extract data from

A) legacy systems only
B) ERP systems only
C) both legacy systems and ERP systems
D) neither legacy systems nor ERP systems

Question 72

This provides a comprehensive method for integrating manual and automated internal processes, applications, and systems, as well as integration to external partners and services.

A) Application Programming Interface (API)
B) Business Process Management (BPM)
C) Enterprise Resource Planning (ERP)
D) Event-driven architecture (EDA)

Question 73

Enterprise systems support an organization by:

A) facilitating the functioning of an organization's operations
B) retaining records about business events
C) storing data useful for decision making
D) all of the above

Question 74

Technology that can connect together ERP systems and third party add-on modules is called

A) supply chain software
B) enterprise application integration (EAI)
C) EDP systems
D) none of the above

Question 75

Supporting activities of the value chain include

A) Accounting
B) Marketing
C) Production
D) Sales

Question 76

The general term for software that connects third-party modules to ERP systems is known as

A) DreamWeaver
B) Middleware
C) Microsoft
D) NetWeaver

Question 77

Business events include

A) creating a new employee record
B) receiving a payment from a customer
C) submitting a purchase order to a vendor
D) all of the above

Question 78

Information technology (IT) has been able to create additional value by

A) reducing costs
B) improving quality
C) balancing the cost and timeliness of value activities
D) all of the above

Question 79

The enterprise system might help purchase office equipment by

A) connecting directly to the enterprise system of the equipment vendor
B) verifying that appropriate approvals have been obtained
C) providing an electronic order form
D) all of the above

Question 80

Primary activities of the value chain include

A) Accounting
B) Human Resources
C) Procurement
D) Production