Deck 4: Enterprise-Wide and Inter-Enterprise Systems

Question 1

Which of the following statements is true of BPR?

A) BPR means that the business processes being carried out by the organization must be substantially changed.
B) The BPR element of an ERP implementation is one of the least challenging aspects of the project.
C) BPR is the only characteristic of ERP systems.
D) Every organization goes through BPR at some point in time.
E) all of the above

Answer 1

BPR means that the business processes being carried out by the organization must be substantially changed.

Question 2

The integration of ERP systems with other systems:

A) is relatively easy.
B) is very complex.
C) is too expensive.
D) leads to sub-optimal performance.
E) detracts from the ERP's value.

Answer 2

is very complex.

Question 3

In order to be a valuable backbone of the company, ERP systems must be integrated with:

A) the internet.
B) supply chain management.
C) customer relationship management.
D) business intelligence.
E) all of the above

Answer 3

all of the above

Question 4

Which of the following is true about relational databases?

A) They are linked by identifying a common field between two or more individual files in the database.
B) They are not used in ERP systems.
C) They always require the use of an intranet.
D) They are only sold by Oracle.
E) all of the above

Question 5

An ERP implementation can best be described by which of the following scenarios?

A) Definition, Operations Analysis, Build, Solution Design, Transition, Production
B) Definition, Operations Analysis, Solution Design, Transition, Build, Production
C) Definition, Operation Analysis, Solution Design, Build, Transition, Production
D) Definition, Solution Design, Build, Transition, Operation Analysis, Production
E) Definition, Solution Design, Build, Transition, Production, Operation Analysis

Question 6

The implementation of "best-of-breed" systems in one enterprise:

A) will result in the best overall system.
B) may lead to additional costs of implementation and maintenance.
C) can cause reduced need for integration.
D) will be recommended by most consulting companies.
E) none of the above

Question 7

Enterprise resource planning systems focus on ________.

A) accounting
B) marketing
C) sales
D) management
E) the entire enterprise

Question 8

The major advantage of three-tier application architecture is:

A) it can withstand more viruses.
B) it costs less than other configurations.
C) it can optimize performance.
D) applications can be centralized
E) none of the above

Question 9

Middleware can be best described by which of the following statements?

A) An example of middleware software is Falcon.
B) Middleware is used in enterprise systems.
C) Middleware involves the creation of a direct linkage through which data can flow uninterrupted.
D) The use of middleware between applications like accounting software is seamless.
E) all of the above

Question 10

BPR stands for which of the following?

A) Business Process Reporting
B) Business Procedure Reengineering
C) Business Process Reengineering
D) Business Process Relational
E) none of the above

Question 11

The development of collaborative business practices requires:

A) email applications only.
B) advanced information technology and integration.
C) state of the art ERP systems.
D) customer relationship management.
E) business intelligence.

Question 12

Extensible markup language and middleware could be used to:

A) integrate ERP with other applications.
B) develop custom software applications.
C) eliminate the reliance on ERP systems.
D) adjust source code easily.
E) report troubleshooting results within the firm.

Question 13

The failed ERP implementation at Hershey Foods Corp. in 1999 demonstrated a project manager needs to:

A) find a solid project team in the IS department.
B) document internal business processes so they can be replicated.
C) develop detailed training policies and procedures.
D) capture all legacy system data in one new database.
E) choose the best system for the production department.

Question 14

Which of the following statements is the best description of XML?

A) XML provides a mechanism for any document builder to define new XML and HTML tags.
B) XML can only be used in a single system.
C) XML provides a mechanism for any document builder to define new XML tags.
D) XML is only used for the integration of systems from the internet back into the basic information systems of the company.
E) all of the above

Question 15

Which of the following statements best describes enterprise-wide systems?

A) They are based on the concept that the personnel should have confidence that the information they have is accurate.
B) They are information systems that are quite easy to implement.
C) They are replacements for mainframe systems.
D) They are information systems that are deployed throughout an enterprise.
E) all of the above

Question 16

Failed ERP implementations are often the result of:

A) technological complications.
B) hardware failure.
C) change management issues.
D) lack of commitment.
E) over analyzing the situation.

Question 17

Which of the following are the basic elements of any information system?

A) internet, intranet, extranet
B) data, output, processing (applications)
C) hardware and software
D) technology and people
E) all of the above

Question 18

In collaborative systems, a firm can collaborate with ________.

A) customers
B) suppliers
C) employees
D) competitors
E) all of the above

Question 19

The management of inter-enterprise systems:

A) can be carried out easily by one company's IT department
B) is critical to reducing the costs of EDI and email.
C) requires input from both enterprises.
D) can easily be integrated with new technologies.
E) requires little security work due to firewalls.

Question 20

Which of the following statements about an ERP system is true?

A) It enables personnel throughout an organization to view the same data.
B) It makes extensive use of legacy systems.
C) It is small with a comprehensive set of functionality.
D) It does not consist of modules.
E) The largest vendor of ERP systems is Baan.

Question 21

System sizing means:

A) assessing the volume and processing requirements that will be placed in a new information system.
B) determining the size of the system required.
C) determining hardware and software requirements.
D) eliminating risks and checking the platform on which the system is intended to run.
E) all of the above

Question 22

A legacy system is an outdated application that has not yet been legalized or authorized.

Question 23

The first step in ERP implementation is:

A) organize the project team.
B) develop a training plan.
C) map the current business processes.
D) document business procedures.
E) backup existing data.

Question 24

ERP systems do not have the characteristics of an enterprise-wide system.

Question 25

The scope of the modules (e.g., accounting, human resources, etc.), the fact that an ERP system works across an entire organization, and the sheer size of an ERP system are the defining characteristics of ERP systems.

Question 26

The largest vendors of ERP systems are:

A) Microsoft and Apple
B) IBM and Cisco Systems
C) Manugistics and Oracle
D) Oracle and SAP
E) HP and SAP

Question 27

Which approach enhances the possibility of attaining a good fit between the business processes and the software?

A) best fit approach
B) business processes reengineering
C) best-of-breed approach
D) business customization approach
E) none of the above

Question 28

Y2K is a term referring to:

A) the year 2000.
B) an internet virus.
C) a client-server system.
D) collaborative systems.
E) legacy systems.

Question 29

A database system commonly used for SAP is:

A) Microsoft's relational database system
B) SQL Server
C) IBM's DB2
D) Oracle
E) all of the above

Question 30

An ERP system is flexible in the initial stages of implementation, but this flexibility decreases over time.

Question 31

The difference between packaged software and in-house software is:

A) packaged software has labels indicating the manufacturer while in-house software does not.
B) packaged software is bought off -the-shelf in a form that is installed and then operated.
C) program code for packaged software is made from pre-programmed computers.
D) packaged software always fits specific needs of companies, hence it is never customized.
E) all of the above

Question 32

A major difference between HTML and XML is that HTML describes the content of a page or file only in terms of how it is to be displayed and interacted with, XML describes the content in terms of what data is being included.

Question 33

Systems sizing is the process used to determine whether the system has the capacity to handle the volumes that will be required of it.

Question 34

In an ERP system, which module keeps track of inventory?

A) financial accounting module
B) sales and distribution module
C) materials management module
D) human resources module
E) customer relationship module

Question 35

A three-tier client-server system is comprised of application servers, clients, and a network server.

Question 36

Most ERP systems are configured as two-tier client-server systems.

Question 37

The program code for packaged software is not normally changed.

Question 38

The processing element of an information system can be distributed to client computers to create a form of a client server system called a distributed data client server system.

Question 39

A process of high volume entry, processing, and output of test data designed to determine whether the system has the capacity to handle the volumes that will be required of it is called:

A) system ignition.
B) system basic check.
C) stress testing.
D) stress customizing.
E) going live.

Question 40

What does EAI (the process of planning, implementing, and managing the ability of applications in an enterprise to share information efficiently, often involving legacy systems and ERP systems) stand for?

A) Ebusiness Application Interfaces
B) Enterprise Applications and Intelligence
C) Enterprise Application Integration
D) Ebusiness Applied Intranets
E) Extensible Application Integration

Question 41

How does middleware differ from the idea of importing and exporting information between applications?

Question 42

Explain what is meant by the "drill-down" capability of many financial accounting modules in an ERP system.

Question 43

Describe the benefits of enterprise-wide systems.

Question 44

Identify four ways that collaborative systems are being managed.

Question 45

Provide examples of collaborative systems on four aspects: with customers, suppliers, personnel, and competitors.

Question 46

List three differences between XML and HTML.

Question 47

Explain how a centralized data structure differs from a traditional data structure.

Question 48

The advent of ebusiness and the turn of the millennium slowed the development of enterprise-wide systems.

Question 49

Why do specific processes have to be changed when a collaborative system is adopted?

Question 50

There are different ways of effectively creating enterprise-wide systems other than by purchasing a single large software package.