Deck 1: Integrated Marketing Communications

Question 1

A firm can have an excellent product at a great price,but it will be of little value unless it's available where the consumer wants it and when the consumer wants it.The statement above refers to:

A) product decisions.
B) price decisions.
C) distribution decisions.
D) positioning decisions.

Answer 1

C

Question 2

Product,price,place and promotion are also known as ________

A) the marketing mix.
B) marketing communications tools.
C) methods of selling goods and services.
D) marketing jargon.

Answer 2

A

Question 3

This is the added value or goodwill resulting from a favourable image and/or consumer attachment to a company name,brand name,or trademark:

A) product appeal
B) product symbolism
C) brand identity
D) brand equity

Answer 3

D

Question 4

Which of these is NOT a reason why marketers use advertising?

A) To set an appropriate price across various channels
B) To strike a responsive chord with consumers when differentiation across other elements of the marketing mix is difficult
C) To create symbolic appeals for a company or brand
D) To take advantage of the fact that advertising is a very cost-effective method of reaching a large audience

Question 5

_____ is the process of planning and executing the conception,pricing,promotion,and distribution of ideas,good,and services to create exchanges that satisfy individual and organizational objectives.

A) Integrated marketing communications
B) Marketing
C) Advertising
D) Sales promotion

Question 6

______ is the coordination of all seller-initiated efforts to set up channels of information and persuasion to sell goods and services.

A) Publicity
B) Advertising
C) Organizational communication
D) Promotion

Question 7

Which of the following is the BEST example of a marketing exchange?

A) Vianna gave Myron a menu, and he placed his food order.
B) Jayson helped Tiffany replace a light bulb in her porch fixture.
C) Tyron and Gwen gave their daughter a necklace for her birthday.
D) For mowing her yard, Mrs. Dudley gave Ike a chocolate cake.

Question 8

Which of the following is NOT an element of the promotional mix?

A) Packaging
B) Advertising
C) Personal selling
D) Sales promotion

Question 9

McDonald's Canada was recognized as Marketing Magazine's Marketer of the Year for 2012 for this promotion:

A) the launch of their new fruit smoothies
B) the launch of their McCafé brand of coffee and espresso-based beverages
C) their "Our Food. Your Questions" digital marketing communications program
D) their "I'm Lovin' It" campaign

Question 10

Which of the following statements about price is true?

A) Price refers to what the marketer must give up to sell a product.
B) Price communicates the economic cost to consumers for all of the product benefits combined.
C) Price is not a key aspect of the product conveyed in a promotional offer.
D) Levels of recommended ad expenditures are not relative to price.

Question 11

Marketing Magazine recognized this fast food chain as Marketer of the Year for 2012:

A) McDonald's Canada
B) Tim Hortons
C) Starbucks
D) Thai Express

Question 12

McDonald's Canada answered consumer questions about its food and how it's prepared by:

A) answering mailed-in questions by return mail.
B) answering mailed-in questions via newspaper ads in major cities.
C) providing tear-off sheets in store with FAQ answers.
D) addressing the questions with YouTube videos, TV commercials and wild postings.

Question 13

________ refers to what a product or brand means to consumers and what they experience in purchasing and using it.

A) Product appeal
B) Product symbolism
C) Brand identity
D) Brand recognition

Question 14

The "Our Food.Your Questions" campaign by McDonald's Canada can be primarily described as what kind of marketing communication tool?

A) Experiential Marketing
B) Public Relations
C) Personal Selling
D) Direct Marketing

Question 15

Which the following is NOT an advantage inherent in the use of advertising?

A) Ability to control the message
B) Low cost per contact
C) Ability to create brand images and symbolism
D) Immediate feedback

Question 16

A brand or corporate name and its identification through its logo,symbols,slogans,or trademarks represent:

A) product appeal
B) product symbolism
C) brand identity
D) brand equity

Question 17

Advertising may be defined as any:

A) paid form of nonpersonal communication about a product, service, or company
B) communication about a product, service, or company
C) communication that moves a product from one level to another level of the distribution channel
D) personal communication from a company representative to prospective buyers

Question 18

Rolex's use of high quality product photography and celebrities wearing their watches is a form of:

A) primary demand
B) combined demand for the celebrities
C) product symbolism
D) national appeal

Question 19

Which of the following is NOT a characteristic of advertising as a form of promotion?

A) Cost-effective method for communicating with large audiences
B) Personal nature of the message
C) The ability to reach large audiences with the advertising message
D) The ability to create images for brands

Question 20

_____ is defined as any paid form of nonpersonal communication about an organization,product,service or idea by an identified sponsor.

A) Advertising
B) The promotional mix
C) Publicity
D) Sales promotion

Question 21

Primary demand advertising is designed to:

A) draw particular attention to a particular branded item
B) stimulate demand for a general product class or industry
C) help launch a specific line extension
D) create a market share gain for the industry leader

Question 22

_____ includes those marketing activities that provide extra value or incentives to the sales force,distributors,or the ultimate consumer.

A) Direct marketing
B) Public relations
C) Sales promotion
D) Brand equity

Question 23

Sales promotions targeted to the ultimate users of a product such as sampling,coupons,contests,or sweepstakes are known as:

A) consumer sales promotion
B) trade sales promotion
C) direct marketing incentives
D) strategic promotions

Question 24

_____ advertising is targeted at individuals who buy or influence the purchase of industrial goods or services for their companies.

A) Professional
B) Direct-response
C) Business-to-business
D) Retail

Question 25

One of the primary advantages inherent in the use of publicity is its:

A) ability to be personalized
B) credibility
C) almost non-existent variable costs
D) ability to be closely controlled and monitored by the organization that is being publicized

Question 26

Consumer Reports magazine ran an article comparing various shampoos and rated Pert Plus as the best brand.This article was reported on in various newspapers and television news programs.This is an example of:

A) sales promotion
B) advertising
C) negative publicity
D) positive publicity

Question 27

Advertising done by Home Hardware to encourage consumers to shop there for all hardware needs is known as _____ advertising.

A) national
B) primary demand
C) selective demand
D) retail/local

Question 28

Which of the following statements about publicity is true?

A) Publicity generally has a broader purpose and objective than public relations.
B) Publicity is an important communication technique used in public relations.
C) Publicity has more of a long term, on-going purpose than public relations.
D) Publicity and public relations are synonyms for each other.

Question 29

A review of a movie in Maclean's magazine or on "Canada AM" is an example of:

A) personal selling
B) publicity
C) promotion
D) media-selling

Question 30

McDonald's restaurants use a Monopoly game to allow customers to win various prizes.Each game piece that you receive as a result of a purchase either awards you a prize or fills in one section on a Monopoly board.Prizes can also be won if you own all the pieces of the railroads or all of one colour of property.This is an example of a:

A) consumer sales promotion
B) direct-response advertising campaign
C) primary demand advertising campaign
D) service-oriented sales promotion

Question 31

Advertisements for a Parkell tooth polisher in Canadian Dentist,a publication for dentists,are an example of _____ advertising.

A) professional
B) trade
C) primary demand
D) progressive

Question 32

Advertising done by Wal-Mart,The Bay,and Target for the purpose of building store traffic and encouraging consumers to make a purchase is known as _____ advertising.

A) trade
B) retail
C) cooperative
D) in-store

Question 33

Sales promotion programs targeted toward marketing intermediaries such as wholesalers,distributors,and retailers are known as:

A) a consumer sales promotion
B) a trade sales promotion
C) a functional inducement
D) integrated promotions

Question 34

_____ advertising is a type of consumer-oriented advertising that focuses on creating demand for a specific company's brand.

A) Primary demand
B) Selective demand
C) Trade
D) Cooperative

Question 35

Advertising done by manufacturers of well-known brands on a nationwide basis or in most regions of the country is known as _____ advertising.

A) primary demand
B) retail
C) consumer
D) national

Question 36

Ads for computers and office furniture in Purchasing Canada,a trade magazine written and published especially for corporate and government buyers,are examples of _____ advertising.

A) retail
B) business-to-business
C) professional
D) primary-demand

Question 37

Which of the following is NOT a technique used to generate publicity?

A) News releases and feature articles
B) Photographs, films, and videotapes
C) Packaging and product displays
D) Press conferences

Question 38

How does advertising differ from publicity?

A) Advertising is done by manufacturers, and publicity is done be retailers.
B) Advertising is paid for by the sponsoring organization, and publicity is not.
C) Advertising is never institutional (i.e., promoting the company itself), and publicity usually is institutional in character.
D) Advertising typically utilizes mass media, and publicity does not.

Question 39

When Jennifer Lawrence appears on "The Tonight Show with Jay Leno" as a guest to discuss her role in the "Hunger Games" movies,it is an example of:

A) advertising
B) publicity
C) personal selling
D) direct marketing

Question 40

_____ is nonpersonal communication neither directly paid for nor run under identified sponsorship.

A) Advertising
B) Sales promotion
C) Publicity
D) Public relations

Question 41

The increased usage of relationship marketing is due to the fact that:

A) customers have become less demanding
B) customers want products and services that are mass-produced rather than tailored to their specific needs and wants
C) retaining customers is generally more cost effective than acquiring new ones
D) it is very costly to maintain customer databases

Question 42

The _____ is the framework for developing,implementing,and controlling an organization's integrated marketing communications program and activities.

A) promotional plan
B) market audit
C) situation analysis
D) communications process

Question 43

Because of the perceived objectivity of the source,which element of the promotional mix is usually regarded as most credible?

A) Advertising
B) Publicity
C) Sales promotion
D) Direct marketing

Question 44

A marketing plan usually includes:

A) a corporate mission statement
B) a media schedule
C) a detailed situation analysis
D) sales and market forecasts

Question 45

The Bradford Exchange is a company that sells collectible plates.If you order one plate from the company,you will receive multiple mailings each month announcing new issues and encouraging you to place your order.Given this information,which promotional element do you think The Bradford Exchange depends upon most heavily?

A) Advertising
B) Sale promotion
C) Direct marketing
D) Public relations

Question 46

_____ is the process of creating,maintaining,and enhancing long-term relationships with individual customers as well as other stakeholders for mutual benefit.

A) Integrated marketing communications
B) Marketing planning
C) Exchange
D) Relationship marketing

Question 47

Which of the following statements about direct marketing is true?

A) Direct marketing and direct mail are synonymous.
B) Direct marketing includes a variety of techniques and activities such as direct mail, telemarketing, and direct response advertising.
C) Direct marketing has lost popularity over the past two decades, owing primarily to changing lifestyles and technologies.
D) Business-to-business marketers criticize direct marketing as an ineffective way to identify potential sales leads, communicate with customers, and provide them with information about their products or services.

Question 48

When an organization systematically plans and distributes information in an attempt to control its image,it is engaging in a function known as:

A) image management
B) advertising
C) integrated marketing
D) public relations

Question 49

_____ is the management function that evaluates public attitudes,identifies the policies and procedures of an individual or organization with the public interest,and executes a program of action to earn public understanding and acceptance.

A) Publicity
B) Corporate affairs
C) Public relations
D) Sales promotion

Question 50

Promotional management can best be described as:

A) placing coupons in each Sunday edition of major newspapers
B) effectively coordinating the promotional mix elements to develop an effective communication program
C) measuring the effectiveness of any communication with the target market
D) coordinating the activities of people who come in contact with the prospect or consumer

Question 51

_____ is a system of marketing by which organizations communicate directly with target customers to generate a response and/or a transaction.

A) Advertising
B) Sales promotion
C) Direct marketing
D) Public relations

Question 52

Which of the following statements about direct marketing is true?

A) Direct marketing has not traditionally been considered an element of the promotional mix, since it had distinct objectives, strategies and tactics.
B) One of the major tools of direct marketing is indirect-response advertising.
C) Direct marketing is seldom, if ever, used by companies that have a sales force.
D) Direct marketing does not exist beyond direct mail and mail-order catalogues.

Question 53

In the 1990s,companies saw __________ as a way to coordinate and manage their marketing communication programs to ensure customers received a consistent message about the company and/or its brands.

A) product marketing
B) the Internet
C) relationship marketing
D) integrated marketing communications

Question 54

The first step in the IMC planning process is:

A) the situation analysis
B) budget determination
C) a review of the marketing plan
D) specification of communications objectives

Question 55

The _____ is a written document that describes the overall marketing strategy and programs developed for an organization,product line,or brand.

A) promotional plan
B) marketing plan
C) communications plan
D) situation analysis

Question 56

A marketing plan usually includes all of the following EXCEPT:

A) a program for implementing marketing strategy
B) criteria and procedures for the hiring of all marketing personnel
C) the establishment of marketing objectives
D) a detailed situation analysis

Question 57

One of the major tools of direct marketing is ______ advertising,whereby a product is promoted through an ad that encourages the consumer to purchase directly from the manufacturer.

A) direct-response
B) primary-demand
C) business-to-business
D) selective demand

Question 58

Public relations involves all of the following EXCEPT:

A) sponsorship of a fun run to benefit breast cancer research
B) financial and personnel involvement in local arts and crafts festival
C) product design
D) publicity

Question 59

Many companies are taking a(n)___________ perspective in developing their IMC programs whereby they consider all of the potential ways of reaching their target audience and presenting the company or brand in a favourable manner.

A) audience contact
B) traditional
C) modern
D) aggressive

Question 60

_____ is a promotional mix element that allows for direct contact between a buyer and seller and allows a message to be modified according to the needs or reactions of the customer.

A) Direct mail
B) Personal selling
C) Public relations
D) Sales promotion

Question 61

Which of the following is NOT a good example of a communications objective?

A) To create awareness of the attributes of a brand or product
B) To create a favourable attitude about a product
C) To develop consumers' intentions to purchase a product
D) To increase sales volume

Question 62

_____ refer to what is to be accomplished by the overall marketing programs and is stated in terms of sales,market share,and profitability.

A) Communication objectives
B) Marketing objectives
C) Segmentation approaches
D) External analysis factors

Question 63

Which of the following is NOT a general characteristic of IMC?

A) Competitive-oriented communication
B) Unified communication for consistent message and image
C) Differentiated communication to multiple customer groups
D) Relationships fostering communication with existing customers

Question 64

Which of the following statements about marketing and IMC plans is NOT necessarily true?

A) The first step in the IMC planning process is to review the marketing plan
B) The marketing objectives in the marketing plan should be reproduced as communication objectives in the IMC plan
C) The marketing plan specifies the roles advertising and other promotional mix elements play in the overall marketing program
D) The IMC plan is developed similarly to the marketing plan and often uses its detailed information

Question 65

Which of the following best describes a criticism of IMC?

A) Differentiates communication to multiple customer groups
B) Focuses primarily on the tactical coordination of various communication tools with the goal of making them look and sound alike
C) Unifies communication for consistent message and image
D) Uses database-centred communication for tangible results

Question 66

All of the following explain the importance of IMC EXCEPT:

A) the many audiences to communicate with
B) the vast number of messages consumers receive
C) advertising and promotion regulation
D) consumer adoption of technology and media

Question 67

_____ is described as one of the "new-generation" marketing approaches that helps companies to better focus their efforts in acquiring,retaining,and developing relationships with customers and other stakeholders.

A) Transaction marketing
B) Public relations
C) Online advertising
D) IMC

Question 68

Kim Rossister,brand manager at GM,plans for a new communication campaign and intends to consider all the potential ways of reaching her target audience and presenting her brand in a favourable manner.Kim believes this approach can help develop an efficient and effective communication campaign.This approach is best described as:

A) database-centred perspective
B) relationship marketing perspective
C) audience contact perspective
D) persuasive communication perspective

Question 69

An internal situation analysis looks at all of the following EXCEPT:

A) competitive analysis
B) corporate and brand image analyses
C) promotional objectives
D) results of the firm's previous promotional programs

Question 70

An external situation analysis could include all of the following EXCEPT:

A) a competitive analysis
B) the product's benefits
C) consumer behaviour analysis
D) environmental analysis

Question 71

_____ should be the guiding force for development of the overall marketing communications strategy and of objectives for each promotional mix area.

A) Communication and behavioural objectives
B) Sales and marketing objectives
C) Marketing and behavioural objectives
D) Promotional and marketing objectives