Deck 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Question 1

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Answer 1

True
Explanation: Noise is any disturbance that interferes with the transmission of a message.It can occur in any medium,as when you have static in a radio transmission,fadeout on a cell phone,loud music when you're trying to talk in a noisy restaurant,or even in the encoding or decoding,as when a pharmacist can't read a prescription because of a doctor's poor handwriting.

Question 2

Feedback is the pathway by which a message travels.

Answer 2

False
Explanation: The medium is the pathway by which a message travels.

Question 3

Feedback indicates how well a particular medium conveys information and promotes learning.

Answer 3

False
Explanation: Media richness indicates how well a particular medium conveys information and promotes learning.

Question 4

A rich medium of communication is best for routine situations.

Question 5

An order-taker who has a thick accent,or someone who speaks too fast at a fast-food drive-through,are examples of communication barriers.

Question 6

Charles shut his eyes and shook his head when his boss announced the holiday schedule.This is an example of a channel.

Question 7

You are an efficient communicator when you can transmit your intended message accurately in the least time.

Question 8

Noise can occur in nonverbal communication.

Question 9

If you are nervous in a job interview,it is best not to admit it.

Question 10

Poor communication between staff and managers does not have a financial cost to organizations.

Question 11

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

Question 12

The sun was right in Matt's eyes,so he looked away and missed the coach's demonstration of a defensive technique.In this case,the sun acts as feedback in the communication process.

Question 13

Encoding is translating a message into understandable symbols or language.

Question 14

Lynn had many spelling and grammar mistakes in her report,some of which made the content difficult to understand.This is an example of poor encoding.

Question 15

Communication is simply sending information from one person to another.

Question 16

Kelly did not receive an important e-mail from a client because her company's e-mail server was down.This is an example of the communication medium being blocked.

Question 17

Encoding the message is the first step of the communication process.

Question 18

A newsletter is a richer medium than a videoconference.

Question 19

The danger of using a lean medium for nonroutine matters is that it results in information oversimplification;it doesn't provide enough of the information the receiver needs and wants.

Question 20

If you must tell an employee that he is facing a sexual harassment investigation,you should use a rich medium of communication.

Question 21

Men are eight times more likely than women to negotiate their starting pay.

Question 22

The study of the meaning of words is called terminology.

Question 23

One of the ways to improve communication is to avoid animation.

Question 24

There is a tendency to look away from others when beginning to speak and to look at them when done;eye contact signals the beginning and end of a conversation.

Question 25

Listening with judgment improves communication.

Question 26

Time-zone differences are physical barriers to communication.

Question 27

Smiling represents warmth,happiness,or friendship across all cultures.

Question 28

Men are more tactful than women when it comes to giving feedback because they temper criticism with praise.

Question 29

A stereotype consists of oversimplified beliefs about a certain group of people.

Question 30

Good teams tend to use touch more than bad teams do,according to research.

Question 31

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees,employees communicating with bosses.

Question 32

When a supervisor tells you,"We need to get this done right away," the supervisor has created a physical barrier to the communication process,as the words right away are vague.

Question 33

Nonverbal communication consists of messages sent outside the written or spoken word.

Question 34

Women are less likely than men to ask questions or ask for directions.

Question 35

Trust between parties is not an important element in preventing communication problems.

Question 36

Our egos,including pride,self-esteem,and even arrogance,are a barrier to communication.

Question 37

Crossing one's legs can be interpreted as defensiveness.

Question 38

Jargon is a type of semantic barrier.

Question 39

Usually a male executive who wants the advice of an executive coach will turn to a man.

Question 40

Jargon is terminology specific to a particular profession or group.

Question 41

Management by wandering around (MBWA)increases the problems of distortion that inevitably occur with formal communication.

Question 42

Horizontal communication is impeded by rivalry between workers or work units,which prevents sharing of information.

Question 43

Research finds that reducing an organization's travel budget increases its revenue and profitability.

Question 44

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

Question 45

The greater the use of e-mail within an organization,the less connected coworkers feel.

Question 46

Most people would rather give up their mobile phones than their TVs or the Internet.

Question 47

Flexible work arrangements are as important as compensation for Millennials in choosing employment.

Question 48

A system of safeguards for protecting information technology from threats is known as security.

Question 49

High-definition videoconference systems that simulate face-to-face meetings between users are known as telepresence technology.

Question 50

When an employee recommends to her manager that her department needs additional help for the inventory process,it is considered horizontal communication.

Question 51

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

Question 52

The grapevine is an example of informal communication.

Question 53

Multicommunicating represents the use of multiple technologies to participate in an interaction.

Question 54

The right of people to reveal information about themselves is known as privacy.

Question 55

Streamline meetings by distributing a meeting agenda in advance,with meeting objectives and prioritized topics and number of minutes allowed for discussion.

Question 56

Formal channels of communication are typically faster than the grapevine.

Question 57

Telework encompasses working from home.

Question 58

The average worker receives 25 e-mails a day.

Question 59

Among users of social networks,18- to 29-year-olds are more likely to monitor the content of their profile and who has access to it.

Question 60

The main purpose of horizontal communication is coordination between and within work units.

Question 61

Generally people comprehend about 85% of a typical verbal message.

Question 62

Which of the following statements is not true about communication in the workplace?

A)Communication is the most important factor in advancing careers.
B)14% of each 40-hour workweek is wasted because of poor communication between staff and managers.
C)The equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers.
D)The process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference.
E)Improving communication can save time,but not money.

Question 63

Top-down reading is a strategy for becoming a more productive reader,and requires you to rate,question,survey,skim,and summarize your reading.

Question 64

An audience can typically remember about 10 points from a speech.

Question 65

By and large,speed-reading is effective.

Question 66

When your intended message is sent accurately in the least amount of time,you are a(n)_____.

A)economical communicator
B)collaborative communicator
C)formal communicator
D)efficient communicator
E)effective communicator

Question 67

To be a better listener,you should ask the speaker questions and recap what the speaker said.

Question 68

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as cybertechnology.

Question 69

Causing distractions,leaving the wrong impression,and replacing real conversation are drawbacks commonly associated with the use of social media.

Question 70

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Question 71

Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." This is an example of upward communication.

Question 72

A discerning listener sometimes tunes out the speaker and misses data.

Question 73

One effective strategy for laying out your ideas in writing is to move from least controversial to most controversial.

Question 74

The communication process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference.

Question 75

There is increasing evidence that women are superior at multitasking,which is needed to handle business complexities,and that they are better at relationships,which is important in developing effective teams.

Question 76

A disadvantage of teleworking is less job satisfaction and productivity.

Question 77

Communication is _____.

A)speaking or writing so that another is able to comprehend the meaning
B)interpretation of messages sent via any media
C)the combined activities of speaking and listening
D)a process involving only the sender,message,and receiver
E)the transfer of information and understanding from one person to another

Question 78

One study found that the top predictor of success and upward mobility is how much a person reads and how fast he or she is at it.

Question 79

Today,problems with smartphones range from mere annoyances to deadly distractions.

Question 80

Effective teams have been found to have more face-to-face than digital encounters.