Deck 1: The Information Age in Which You Live: Changing the Face of Business

Question 1

AskSocrates is a Web site that provides definitions and descriptions of many concepts.AskSocrates is not peer-reviewed (a group of peers or experts do not verify the quality of information).Because of this,AskSocrates may not demonstrate which of the following quality attributes?

A)Validity
B)Timeliness
C)Relevance
D)Form

Answer 1

A
Explanation: Validity addresses the credibility of information.As information is all over the Internet,one needs to check if it came from a credible source.

Question 2

Within an organization,information flows in four basic directions.Which,among them,describes the current state of the organization based on its daily transactions?

A)Downward
B)Upward
C)Horizontal
D)Outward/inward

Answer 2

B
Explanation: Upward information flows describe the current state of the organization based on its daily transactions.

Question 3

Information refers to ____.

A)a message expressing an opinion based on incomplete evidence
B)a collection of facts from which conclusions may be drawn
C)is data that have a particular meaning within a specific context
D)raw facts that describe a particular phenomenon

Answer 3

C
Explanation: Information is data that have a particular meaning within a specific context.

Question 4

Which quality attribute of information addresses the credibility of information?

A)Weight
B)Validity
C)Application
D)Relevance

Question 5

At upper organizational levels,information exhibits _____ granularity.

A)smooth
B)fine
C)coarse
D)distributed

Question 6

Information exhibits high quality only if:

A)there is an abundance of it.
B)it leads to business intelligence.
C)it is pertinent,relevant,and useful to you.
D)you have access to it 24/7.

Question 7

The average price of a movie ticket in the city of New York.is $8.This is an example of _______.

A)data
B)information
C)software
D)metadata

Question 8

Information granularity refers to:

A)the quantity of data within the information.
B)the quality of data within the information.
C)the frequency of data within the information.
D)the extent of detail within the information.

Question 9

The compilation of average SAT scores for students enrolled in your college,along with an analysis of enrollment information and a statistical analysis of these scores compared to competitive schools,is an example of ____.

A)data
B)information
C)knowledge
D)business intelligence

Question 10

Data refers to ____.

A)factual information that a person knows
B)raw facts that describe a particular phenomenon
C)knowledge acquired through study,experience or instruction
D)information that have a particular meaning within a specific context

Question 11

At lower organizational levels,information exhibits _____ granularity.

A)unrefined
B)fine
C)concentrated
D)coarse

Question 12

The grade you earn for a specific college course is _____ and your overall GPA is ____.

A)data;information
B)information;data
C)knowledge;business intelligence
D)business intelligence;information system

Question 13

You rent a Blu-ray disc of "A Clockwork Orange" for $25.This is an example of ______.

A)data
B)information
C)software
D)information system

Question 14

The concept of garbage-in-garbage-out (GIGO)relates to which information quality attribute?

A)Timeliness
B)Location
C)Form
D)Authority

Question 15

Why is technology considered "invasive"?

A)Technology is an integral part of our personal,as well as our professional lives.
B)Technology has destroyed many values of society.
C)It has forced certain businesses to shut down for good.
D)Technology requires that employees work more than 40 hours per week.

Question 16

If the information coming into your decision-making process is in bad form,you'll more than likely make a poor decision.This concept is referred to as ___.

A)first in never out (FINO)
B)first in first out (FIFO)
C)garbage-in-garbage-out (GIGO)
D)last in first out (LIFO)

Question 17

_____ is collective information that gives you the ability to make effective,important,and often strategic decisions.

A)Data
B)Knowledge
C)Information
D)Business intelligence (BI)

Question 18

Which of the following information quality attributes pertains to having access to information when one needs it?

A)Timeliness
B)Form
C)Location
D)Relevance

Question 19

_____ deals with the planning for,development,management,and use of information technology tools to help people perform all tasks related to information processing and management.

A)Management by objectives
B)Management information system
C)Transaction processing system
D)Executive information system

Question 20

What is the primary difference between data and information?

A)Information is processed to get data.
B)Data is processed to get information.
C)Data,unlike information,is related to hardware.
D)Data is stored,information is not.

Question 21

Which of the following terms is used to define the set of instructions that a computer executes to carry out a specific task for you?

A)Software
B)Utilities
C)Hardware
D)Rules

Question 22

In a downward information flow,information:

A)originates at the lowest level of the organization and is passed downward through the various levels.
B)originates at a higher level and is passed to lower levels.
C)flows between functional business units and work teams.
D)is communicated from and to customers,suppliers,distributors,and other partners for the purpose of doing business.

Question 23

Subjective information:

A)attempts to describe something that is unknown.
B)describes the environment surrounding the organization.
C)describes specific operational aspects of an organization.
D)quantifiably describes something that is known.

Question 24

If a business sends information to its customers,suppliers,or distributors,what type of information flow is this considered?

A)Horizontal
B)Upward
C)Downward
D)Outward/inward

Question 25

Ethics are:

A)the set of laws established by the government.
B)promises of loyalty or allegiance to a cause or a person.
C)the principles and standards that guide our behavior toward other people.
D)a list of common religious customs and traditions.

Question 26

_____ is a tool you use to enter information and commands.

A)An input device
B)An output device
C)A storage device
D)A connecting device

Question 27

What category of hardware technology does a speaker fall into?

A)Input device
B)Telecommunications device
C)Connecting device
D)Output device

Question 28

If you offered your expert opinion about some expected outcome,what type of organizational information are you offering?

A)External
B)Subjective
C)Objective
D)Judgment

Question 29

What is the single most important resource in any organization?

A)Money
B)Opportunity
C)Technology
D)People

Question 30

If the marketing department were to pass information to the finance department,what type of information flow is this considered?

A)Downward
B)Horizontal
C)Upward
D)Outward

Question 31

Which of the following is true of an information-literate knowledge worker?

A)He knows how and where to obtain information.
B)He cannot define the information needed.
C)He understands the information before it is received.
D)He can transform business intelligence into information.

Question 32

A bank in trying to decide the interest rate to offer on a CD,checks a Web source what rates other banks are offering.This information is considered as ____.

A)internal
B)external
C)subjective
D)objective

Question 33

_____ information describes the environment surrounding the organization.

A)Objective
B)Subjective
C)External
D)Internal

Question 34

_____ refers to the physical devices that make up a computer.

A)Hardware
B)Software
C)Data
D)Information

Question 35

_____ information quantifiably describes something that is known.

A)Internal
B)External
C)Subjective
D)Objective

Question 36

Which of the following is true of downward flow of information?

A)The middle level of the organization develops strategies.
B)The lower levels of the organization convert the tactics into strategies.
C)The upper levels of the organization deal with the operational details.
D)The middle levels of an organization convert those strategies into tactics.

Question 37

Internal information:

A)attempts to describe something that is unknown.
B)describes the environment surrounding the organization.
C)describes specific operational aspects of an organization.
D)quantifiably describes something that is known.

Question 38

_____ refers to any computer-based tool that people use to work with information and support the information and information-processing needs of an organization.

A)Information system
B)Information technology
C)Information superhighway
D)Information science

Question 39

Which of the following is true of ethics?

A)Ethics and laws are the same.
B)Laws and ethics clearly require or prohibit an action.
C)Ethics are more subjective than laws.
D)Laws are more a matter of personal or cultural interpretation,unlike ethics.

Question 40

A technology-literate knowledge worker:

A)is a computer savvy worker
B)knows all computer programming languages
C)knows how and when to apply technology
D)is knowledgeable about emerging technology

Question 41

Who developed the Five Forces Model?

A)Michael Porter
B)Peter Drucker
C)Tom Peters
D)Abraham Maslow

Question 42

To minimize the threat of substitute products or services,some businesses will create switching costs.What are switching costs?

A)The start-up costs incurred when replacing old technology with new
B)The costs incurred due to the inability to switch back to your first brand after moving to an alternative brand
C)A non-refundable fine levied against the customer for switching to a competitor
D)The costs that make customers reluctant to another project or service supplier

Question 43

_____ is a tool you use to save information for use at a later time.

A)An input device
B)An output device
C)A connecting device
D)A storage device

Question 44

_____ allows you to use the Internet for making phone calls instead of leasing traditional telephone lines from the phone company.

A)Digital storefronts
B)Telecommuting
C)VoIP
D)Cloud computing

Question 45

A loyalty program is:

A)a program that rewards suppliers when delivery of products and services exceeds expectations.
B)an analysis of customers and their recurring purchasing habits with your business.
C)a reward system for customers based on the amount of business they do with your business.
D)a process of moving into a new market for a particular product or service.

Question 46

Which of the following is a connecting device?

A)Modem
B)ROM
C)USB Port
D)Printer

Question 47

If you were visiting Disney World and you used its touch-screen monitors to locate a restaurant,what type of hardware device would you be using?

A)Output device
B)Connecting device
C)Input device
D)Storage device

Question 48

Which of the following is a telecommunication device?

A)Port
B)Cord
C)Satellite
D)Bar code scanner

Question 49

Businesses typically act as both buyers and suppliers.Which of the following is true regarding the goal of a company as a supplier organization in an industry?

A)Buyer power and supplier power should be low.
B)Buyer power should be low and supplier power should be high.
C)Buyer power should be high and supplier power should be low.
D)Buyer power and supplier power should be high.

Question 50

The _____ is the hardware that interprets and executes the system and application software instructions and coordinates the operation of all the hardware.

A)central processing unit (CPU)
B)digital versatile disc (DVD)
C)connecting unit
D)output unit

Question 51

Which of the following is an example of application software?

A)Microsoft Word
B)Microsoft Windows XP
C)Microsoft Antivirus
D)Microsoft Vista

Question 52

Companies like Amazon and eBay that only have a presence in the virtual world have significantly lower fixed costs in terms of retail space than companies that have to pay for retail space,like retail stores you would find in a mall.This technological concept is known as:

A)VoIP.
B)telecommuting.
C)cloud computing.
D)digital storefronts.

Question 53

Which of the following is an IT-enabled variable cost reduction initiative?

A)Telecommuting
B)VoIP
C)Cloud computing
D)Crowdsourcing

Question 54

Which of the following categories of technology allows you to see,hear,or recognize the results of your information-processing requests?

A)Connecting device
B)Telecommunication device
C)Output device
D)CPU

Question 55

Which of the following is an IT-enabled revenue increment initiative?

A)Recommendation engines
B)Virtual goods
C)Cloud computing
D)Crowdsourcing

Question 56

_____ is a temporary holding area for the information you're working with as well as the system and application software instructions that the CPU currently needs.

A)ROM
B)RAM
C)DVD
D)VCD

Question 57

_____ is the total of all costs that you incur whether or not you sell anything.

A)Variable cost
B)Fixed cost
C)Marginal cost
D)Opportunity cost

Question 58

_____ enables you to solve specific problems and perform specific tasks.

A)A Connecting device
B)An Operating System
C)System software
D)Application software

Question 59

Which of the following includes drivers for your printer and scanner and utility software?

A)Payroll software
B)Collaborative software
C)System software
D)Application software

Question 60

According to Porter,when there are many alternative products or services to the ones your business provides:

A)threat of substitute products or services is high.
B)supplier power is high.
C)buyer power is low.
D)threat of substitute products or services is low.

Question 61

Data is information that has been processed in some way.

Question 62

Your business had two strategic initiatives this year.One initiative focused on improving customer satisfaction.The second focused on providing customers with their purchase history from any Internet site in the world.If you were to allocate 15% of your IT budget to the first initiative and 25% to the second initiative,what type of strategy are you applying?

A)Tactical information planning (TIP)
B)Strategic technology planning (STP)
C)Transforming IS strategy (TISS)
D)Run-grow-transform (RGT)framework

Question 63

Doodle Corp.wants to increase customer loyalty toward its currently one-of-a-kind software,Bonkers EP.It does so by offering additional services like automatic updates and free upgrades.Which of the following forces in Porter's model is Doodle Corp.addressing in this situation?

A)Threat of substitute products or services
B)Threat of new entrants
C)Buyer power
D)Supplier power

Question 64

In the soft drink industry,Coca Cola,Pepsi,and Dr Pepper Snapple Group would be categorized under which of the following forces in Porter's model?

A)Rivalry among existing rivals
B)Buyer power
C)Supplier power
D)Competition from new entrants

Question 65

Under the RGT framework,which of the following strategies innovates business processes and/or products and services in a completely new way,moving into seemingly different markets?

A)Transcend
B)Run
C)Transform
D)Grow

Question 66

A statement that the average daily wage of all the construction workers in New York is $350 is an example of information.

Question 67

Carrio Arrento,a car rental company,operates in two cities and offers low-rental cars specifically to college students from these areas.This is an example of a(n)_______.

A)overall cost leadership strategy
B)focus strategy
C)loyalty program
D)entry barrier

Question 68

The "run" strategy in the RGT framework is similar in many ways to which of Porter's generic strategies?

A)Overall cost leadership strategy
B)Focus strategy
C)Product differentiation strategy
D)Price differentiation strategy

Question 69

The three important organizational resources involved in management information systems include - information,information technology,and people.

Question 70

Under the RGT framework,which of the following strategies applies to a business that offers products and services faster and cheaper than the competition?

A)Gain
B)Run
C)Grow
D)Transform

Question 71

According to Porter's Five Forces Model,the rivalry among existing competitors is high when:

A)competition is more complacent in a market.
B)supplier power is high in a market.
C)buyer power is low in a market.
D)competition is fierce in a market.

Question 72

Mary wishes to upgrade her current home communications system.She wants to replace her current Internet,TV,and phone to a fiber optics system.As a buyer,Mary needs to consider the ___.

A)threat of new entrants
B)switching costs
C)entry barriers
D)first-mover advantages

Question 73

Data and information are the same.

Question 74

Under the RGT framework,which of the following strategies applies to a business that increases their customer base by taking it from the competition?

A)Grow
B)Run
C)Transcend
D)Transform

Question 75

If you were to create a unique industry Web site for your customers that allowed them to build virtual communities with other customers by sharing information,how would you be enhancing your competitive strategy?

A)Through focus
B)Through overall cost leadership
C)Through loyalty enhancement
D)Through differentiation

Question 76

_____ is defined by Porter as offering the same or better quality product or service at a price that is less than what any of the competition is able to do.

A)Overall cost leadership
B)Price differentiation
C)Product differentiation
D)Focus

Question 77

Which of the following auto manufacturers use an overall cost leadership strategy?

A)Mercedes Benz
B)Hyundai
C)Rolls-Royce
D)Aston Martin

Question 78

Management information systems deal with the use of information technology tools to help people perform tasks related to information processing.

Question 79

_____ is an approach in which you allocate in terms of percentages how you will spend your IT dollars on various types of business strategies.

A)Tactical information planning (TIP)
B)Strategic technology planning (STP)
C)Run-grow-transform (RGT)framework
D)Transforming IS strategy (TISS)

Question 80

Which of the following has the highest threat of substitution?

A)A Patek Philippe watch
B)A YSL perfume
C)Bentley Continental GT
D)Lifebuoy soap