Deck 7: Global Corporate Citizenship

Question 1

A decade into the 21^st century, corporate citizenship has become complicated and mandatory.

Answer 1

True

Question 2

A tangible asset is something that cannot be seen or counted, but nonetheless has value.

Answer 2

False

Question 3

In the first stage of corporate citizenship, the elementary stage, managers are uninterested and uninvolved with social issues.

Answer 3

True

Question 4

Corporate citizenship involves transforming a concern for financial performance into a vision of corporate financial and social performance.

Question 5

Global corporate citizenship refers to putting an organization's commitment to social and environmental responsibility into practice locally.

Question 6

Novo Nordisk's "take action" project was a program designed to:

A) Grant credit to underprivileged people in Mexico.
B) Spread the benefits of technology.
C) Promote exercise and healthy eating in schools.
D) Promote environmental safety.

Question 7

Robert Civita, chairman and CEO of the Brazilian Abril Group, has defined global corporate citizenship as "socialism with a conscience."

Question 8

Companies whose citizenship profile best matches public expectations are least likely to benefit from strategic investments in corporate citizenship.

Question 9

There is no single universally accepted method for designing a CSR management structure.

Question 10

Triple bottom line reporting requires that a firm report financial data.

Question 11

Developing products and services that meet the needs of the world's poorest citizens is sometimes called:

A) Selling to the bottom of the pyramid.
B) Selling to the top of the pyramid.
C) Selling to the poverty premium.
D) Business design opportunity.

Question 12

Social performance audits look at what an organization does, not at the results of the actions.

Question 13

The initiative into which GE has poured vast resources into developing energy-efficient and environmentally friendly products and services is called:

A) Poverty for Profits.
B) Ecomagination.
C) The upside down pyramid.
D) None of the above.

Question 14

If a company acknowledges the need to build more coherent initiatives, it is in the innovative stage of becoming a corporate citizen.

Question 15

Some companies have created a department of corporate citizenship to:

A) Adopt the United Nations' Global Compact Principles.
B) Decentralize under common leadership wide-ranging corporate citizenship functions.
C) Centralize under common leadership wide-ranging corporate citizenship functions.
D) Narrow the job of the public relations office.

Question 16

When looking at social reporting by country, Japan and the United Kingdom top the list of percentage of firms reporting.

Question 17

Corporate citizenship partnerships can exist between companies and stakeholders in other countries.

Question 18

An intangible asset is something that can be seen and counted, such as buildings or money.

Question 19

The basis for corporate citizenship does not rely on the generosity of a firm's senior management or their awareness of their role as trustees of the public's interests.

Question 20

Global corporate citizenship is more than espoused values, it requires:

A) Action.
B) Inaction.
C) Expression.
D) Enhancement.

Question 21

In 2001, the French Parliament passed the "new economic regulations" law which requires a social performance audit focusing on its impact on:

A) Nuclear safety.
B) The community.
C) Equality in hiring.
D) Environmental initiatives.

Question 22

Shareholder activism is:

A) More pronounced in Europe.
B) More pronounced in the United States.
C) More pronounced in Asia.
D) More pronounced in the Caribbean.

Question 23

Companies in which two countries have taken the lead in social reporting?

A) Japan and United Kingdom.
B) United Kingdom and Italy.
C) Japan and Italy.
D) Spain and France.

Question 24

The United Nations Global Compact is funded by:

A) Membership income.
B) Voluntary government and foundation contributions.
C) Government grants.
D) All of the above.

Question 25

Which of the following organizations have developed standards to judge corporate performance?

A) International Organisation for Standards.
B) Global Development Initiative.
C) Institute of Accountability.
D) All of the above.

Question 26

According to a comparative study of corporate citizenship in Latin America and the Caribbean, which of the following is not one of the four levels of corporate social responsibility activity?

A) Delayed.
B) Running.
C) Catching up.
D) Stalled.

Question 27

Global audit social standards concentrate on:

A) Internally focused economic benefits for the firm.
B) Externally focused social benefits for the environment.
C) Externally focused social benefits for key stakeholders.
D) All of the above

Question 28

Overall, corporate citizenship initiatives are:

A) More advanced in northern than in southern Europe.
B) Less advanced in northern than in southern Europe.
C) Equally advanced throughout Europe.
D) Not making inroads anywhere in Europe.

Question 29

Managers responding to the needs of the local education system as a normal or routine aspect of its operations is an example of an organization in the:

A) Innovative stage.
B) Integrated stage.
C) Transforming stage.
D) Engaged stage.

Question 30

The differences in corporate citizenship amongst various nations are driven by:

A) Governmental involvement.
B) Stakeholder activism.
C) Cultural traditions.
D) All of the above.

Question 31

The Foundation that is engaged in inspiring senior management, involving all business lines in the organization, and having an impact by way of results is called:

A) Business for Social Responsibility.
B) Fundacion Empresa y Sociedad.
C) Corporate Social Responsibility Europe.
D) Canadian Business for Social Responsibility.

Question 32

Companies see the need to build more coherent initiatives as they move into the:

A) Innovative stage.
B) Integrated stage.
C) Engaged stage.
D) Transforming stage.

Question 33

Argentina and Mexico are at what level of citizenship activity?

A) Delayed.
B) Running.
C) Catching up.
D) Stalled.

Question 34

The major focus of ISO 14001 is to:

A) Link economic, environmental and social responsibility.
B) Build accountability in the public sector.
C) Support environmentalmanagement standards.
D) Structure effective dialogue with stakeholders.

Question 35

A systematic evaluation of an organization's social, ethical, and environmental performance is called a(n):

A) Corporate social responsibility review.
B) Stakeholder audit.
C) Independent social review.
D) Social performance audit.

Question 36

In the first stage of corporate citizenship:

A) The company must learn how to tackle the problem and make the new policy work.
B) Managers are uninterested and uninvolved with social issues.
C) Supervisors and managers become familiar with new routines that are necessary to cope with a social problem.
D) A company must institutionalize it new social policy and make it a part of standard operating procedures.

Question 37

The executive body of the European Union is called the:

A) Executive Committee.
B) European Council.
C) Governing Body.
D) European Commission.

Question 38

Once a company enters the innovative stage of corporate citizenship, it will:

A) Begin reporting its efforts to stakeholders.
B) Step up its philanthropic giving.
C) Increase the number of stakeholders to the firm.
D) Build more coherent initiatives with stakeholders.

Question 39

Consumer activism is:

A) More pronounced in Europe.
B) More pronounced in the United States.
C) More pronounced in Asia.
D) More pronounced in the Caribbean.

Question 40

Asian Forum on Corporate Social Responsibility gives awards for excellence in:

A) Environmental management.
B) Education.
C) Poverty alleviation.
D) All of the above.

Question 41

Financial, social and environmental results are reported together in a firm's:

A) Annual report.
B) Code of business conduct.
C) Triple bottom line report.
D) Employee newsletter.

Question 42

What is a social performance audit? Discuss the differences in social performance auditing in the United States versus Europe.

Question 43

Define the five stages of corporate citizenship. Provide an example of a company in each stage.

Question 44

Define balanced score card. What are the four quadrants of the balanced score card approach?

Question 45

Global corporate citizenship is more than espoused values; it requires action. Discuss some of the ways forward-thinking companies are changing to improve their ability to act as responsible citizens.

Question 46

Which of the following is not one of the four quadrants of the balanced scorecard approach?

A) Customer.
B) Internal business processes.
C) External stakeholder relations.
D) Financial.

Question 47

Businesses in many different countries now practice active citizenship. Using examples from the text, discuss how businesses interpret and act on their global citizenship commitments.

Question 48

Define global corporate citizenship. Why has corporate citizenship recently become so complicated?

Question 49

Rolltronics, a Silicon Valley technology company, uses triple bottom line to report its success with:

A) Donating electronic components to Computers for Education.
B) Providing computer training programs in developing countries.
C) Outsourcing its customer service department to India.
D) Innovating its manufacturing process to reduce costs and protect the environment.

Question 50

How can triple bottom line reporting be used to measure a firm's corporate citizenship practices?

Question 51

Triple bottom line disclosure is primarily driven by:

A) Noneconomic drivers.
B) Managerial accounting drivers.
C) Economic drivers.
D) Technological advances.

Question 52

Which of the following is not a motivation for adopting a balanced score card approach?

A) Economic considerations.
B) Technological considerations.
C) Ethical considerations.
D) Innovation.