Deck 18: The Community and the Corporation

Question 1

Civic engagement is a major way in which companies carry out their corporate citizenship mission.

Answer 1

True

Question 2

Corporations are prohibited from giving more than 10 percent of its income for philanthropic purposes.

Answer 2

False

Question 3

Many companies have turned to technology to improve the amount and effectiveness of employee volunteerism.

Answer 3

True

Question 4

Foreign-owned corporations typically establish and use corporate foundations less frequently than U.S.firms.

Question 5

All corporate contributions benefit their donors directly.

Question 6

The construction industry has taken the lead in creating programs to revitalize neighborhood housing.

Question 7

Which company donates 5 percent of its branches or stores' total sales revenue to a worthy local nonprofit organization three days a year?

A) H&M.
B) Whole Foods Markets.
C) Bank of America.
D) Citigroup.

Question 8

Social capital refers to the norms and networks that enable collective action.

Question 9

The term community is sometimes improperly used to refer to a range of groups that are affected by an organization's actions,whether or not they are in the immediate vicinity.

Question 10

Many community problems are people problems,involving hopes,attitudes,sentiments,and expectations for better human conditions.

Question 11

Charitable donations are defined as gifts of products or services.

Question 12

The term civic engagement describes:

A) The active involvement of businesses and individuals in improving communities.
B) A competitive, free market environment.
C) Strong governmental regulation to control businesses at the municipal level.
D) A close and collaborative business-government relationship.

Question 13

Which company paid its employees to volunteer in their communities two days a week after a tsunami in Japan disrupted operations at its U.S.facilities?

A) General Electric.
B) UPS.
C) Sony.
D) Honda Motor Company.

Question 14

Community relations departments work primarily on the national level to link the corporation to community stakeholders.

Question 15

An important aspect of the business-community relationship is corporate philanthropy.

Question 16

Business depends on the community for:

A) Education.
B) Public services.
C) Transportation systems.
D) All of the above.

Question 17

The term community refers to a company's area of local business influence.

Question 18

Which of the following statements is true about the relationship between business and the community?

A) It is one of mutual interdependence.
B) Business has more responsibility towards community than the community does towards business.
C) Communities possess more social power than businesses do.
D) All of the above statements are true.

Question 19

The community relies heavily on business,but business is not mutually dependent on the community.

Question 20

Strategic philanthropy emphasizes the links between corporate contributions and business goals,such as creating demand for a product or service.

Question 21

Habitat for Humanity is considered a:

A) Corporation.
B) Government division.
C) Nongovernmental organization.
D) Program for the homeless.

Question 22

Which region received the most U.S.international charitable contributions in 2011?

A) Europe.
B) Africa.
C) Asia-Pacific.
D) Latin America-Caribbean.

Question 23

What is the most important social issue facing communities,according to a survey of community relations managers?

A) Education.
B) Health care.
C) Public safety.
D) Housing.

Question 24

The share of all giving made up by in-kind contributions of products and services has been:

A) Rising steadily over the past decade.
B) Declining steadily over the past decade.
C) Remaining relatively constant over the past decade.
D) Declining sharply over the past decade.

Question 25

Which company provided one million free vouchers for its online technology skills courses and certification exams during 2009?

A) Apple, Inc.
B) IBM Corp.
C) Microsoft Corporation.
D) Dell, Inc.

Question 26

Which of the following is not included among purposes for establishing community relations departments by businesses?

A) To work with local governments.
B) To manage donations of goods and services.
C) To encourage employee volunteerism in nonprofit and civic groups.
D) Manage international relations projects for economic development.

Question 27

What company gives all of its earnings to charity?

A) Seventh Generation.
B) The Body Shop.
C) Newman's Own.
D) Patagonia.

Question 28

Another term for corporate giving is corporate:

A) Welfare.
B) Goodwill.
C) Philanthropy.
D) Citizenship.

Question 29

Average corporate giving in the Unites States:

A) Is disproportionately high for non-U.S. firms.
B) Is far below the 10 percent tax deduction now permitted.
C) Has decreased steadily in the past decade.
D) All of the above.

Question 30

Which of the following non-profit,locally funded and controlled organizations offer housing rehabilitation and financial services to neighborhood residents?

A) Habitat for Humanity.
B) Community Reinvestment Services.
C) Community Business Program.
D) Neighborhood Housing Services.

Question 31

What percentage of AT&T's procurement spending went to minority,women,and disabled veteran-owned businesses in 2011?

A) 1 percent.
B) 5 percent.
C) 15 percent.
D) 25 percent.

Question 32

As communications improve and people around the world are able to witness the horrors of natural disasters,terrorism,and war,international relief efforts by corporations are becoming:

A) Less important.
B) More important.
C) Obsolete because of social media.
D) A liability because of negative media.

Question 33

Which of the following statements is true about community relations?

A) Fewer than half of companies have a written policy or mission statement for their community relations program.
B) Less than 10 percent of companies include a statement in their annual report on their commitment to community relations.
C) About 80 percent of companies factor community involvement into their overall strategic plan.
D) Businesses still generally regard community relations as a nuisance and a drain on economic resources.

Question 34

Minority enterprises often do business in locations with:

A) High crime rates.
B) Poor transportation.
C) Low-quality public services.
D) All of the above.

Question 35

Foreign-owned corporations use foundations:

A) More frequently than U.S. firms.
B) Less frequently than U.S. firms.
C) About as often as U.S. firms.
D) Only for setting up disaster relief.

Question 36

Which of the following is a good way for a business to express its commitment to corporate citizenship?

A) By establishing community relations programs.
B) By behaving responsibly toward all its stakeholders.
C) By correcting problems associated with its operations.
D) All of the above.

Question 37

Social capital is a phrase that describes the following,except:

A) The goodwill that is engendered by the fabric of social relations.
B) A close relationship between companies and groups in the community.
C) The norms and networks that enable collective action.
D) All of the above are described by social capital.

Question 38

Which of the following is a reason for businesses to get involved in the community?

A) To win local support for business activity.
B) To build social capital.
C) To meet stakeholder demands.
D) All of the above.

Question 39

How do companies encourage their employees to volunteer their time?

A) By publicizing specific projects.
B) By offering recognition for service.
C) By publicizing opportunities to serve.
D) All of the above.

Question 40

Which of the following sectors receives the largest percentage of corporate cash and in-kind contributions?

A) Health and human services.
B) Education.
C) Civic and community.
D) Culture and arts.

Question 41

Which of the following is not a strategy to help companies get the most benefit from their contributions?

A) Use hard-nosed business methods to assess the impact of gifts.
B) Align priorities with employee interests.
C) Establish priorities even if they come into conflict with firm core values.
D) Draw on unique competencies of the business.

Question 42

Discuss both the community services desired by businesses and the requests made to communities by businesses.

Question 43

According to a Harvard Business Review study,which of the following is not an area in which corporate contributions are most likely to enhance a company's competitiveness?

A) Context for strategy and rivalry.
B) Demand conditions.
C) Stakeholder management.
D) Factor conditions.

Question 44

Explain four strategies that businesses can use to help them get the most benefit from their contributions.Cite examples of companies that adopt these strategies.

Question 45

Which of the following is not a distinct period in corporate involvement in education reform from the 1980s to the present?

A) Direct involvement with the schools.
B) Public policy initiatives in education.
C) Collaboration for systemic reform.
D) Total quality management of the education system.

Question 46

Analyze why a business may wish to get involved in community relations.What benefits accrue to businesses that actively participate in their communities?

Question 47

Factor conditions are strategic contributions focusing on:

A) The supply of trained workers, physical infrastructure, and natural resources.
B) Policies that create a more productive environment for competition.
C) The demand for a product or service.
D) All of the above.

Question 48

A financial services firm decided to assess the return on its social investment in an educational program in local schools.As part of its assessment,it measured the improvement in learning among students who had participated in the program,compared with the learning of students who had not.Which of the following elements was assessed?

A) Inputs.
B) Outputs.
C) Impacts.
D) Value creation.

Question 49

Discuss the ways a business can demonstrate organized involvement with the community.Which way do you feel is the most important? Why?

Question 50

Discuss the three forms of gifts typically made by corporations and their foundations.Which form of gift do you think is most valuable,and why?

Question 51

Describe the four elements of a complete assessment of the return on social investment.How might each of these elements be measured? Which would be the hardest to measure,and why do you think so?

Question 52

Describe how companies can target their corporate contributions strategically to meet the needs of the recipient while satisfying business goals and objectives.Cite an example.

Question 53

In your opinion,what are the most pressing and significant concerns facing communities today? Why do you think so? How would a business' community relations department address that concern?