Deck 8: Corporate Strategy

Question 1

What is an organization's key strength, a business function that it does better than any of its competitors?

A) Core competency
B) Core competency strategy
C) Collaboration system
D) Knowledge management system

Answer 1

A
Explanation: This is the definition of core competency.

Question 2

Which of the following is a type of collaboration system?

A) Content management system
B) Groupware system
C) Knowledge management system
D) All of the above

Answer 2

D
Explanation: All of the above are types of collaboration systems.

Question 3

What works with binary rather than text files, such as multimedia file types?

A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Answer 3

B
Explanation: This is the definition of DAM.

Question 4

What provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment?

A) Content management system
B) Groupware system
C) Workflow management systems
D) Knowledge management system

Question 5

What is it called when you have a novice and an expert work together on a project to help bring the expert's approach to light?

A) Shadowing
B) Joint problem solving
C) Social networking analysis
D) Digital asset management system

Question 6

What is software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing?

A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Question 7

What supports the capturing, organization, and dissemination of knowledge throughout an organization?

A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Question 8

What is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet?

A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) Instant messaging

Question 9

What includes document exchange, shared whiteboards, discussion forums, and e-mail?

A) Collaboration system
B) Unstructured collaboration
C) Structured collaboration
D) Content management system

Question 10

What enables publishing content both to intranets and to public Web sites?

A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Question 11

What is the process of mapping a group's contacts to identify who knows whom and who works with whom?

A) Social networking analysis
B) Messaging-based workflow system
C) Database-based workflow system
D) Instant messaging

Question 12

What consists of anything that can be documented, archived, and codified, often with the help of IT?

A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) DMS

Question 13

What facilitates the automation and management of business processes and controls the movement of work through the business process?

A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Question 14

What is it called when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer?

A) Core competency
B) Core competency strategy
C) Collaboration system
D) Information partnership

Question 15

Which of the following is the top reason why organizations launch knowledge management systems?

A) Develop new products or services
B) Reduce costs
C) Improve customer retention and/or satisfaction
D) Increase profits or revenues

Question 16

What support the electronic capturing, storage, distribution, archival, and accessing of documents?

A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Question 17

What is the knowledge contained in people's heads?

A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) DMS

Question 18

What involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules?

A) Collaboration system
B) Unstructured collaboration
C) Structured collaboration
D) Content management system

Question 19

What is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?

A) Collaboration system
B) Unstructured collaboration
C) Structured collaboration
D) Content management system

Question 20

What is it called when an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes?

A) Core competency
B) Core competency strategy
C) Collaboration system
D) Information partnership

Question 21

The capturing, organization, and dissemination of knowledge throughout an organization can be supported by a/an:

A) MIS
B) DSS
C) KMS
D) TPS

Question 22

What sends work assignments through an e-mail system?

A) Social networking analysis
B) Messaging-based workflow system
C) Database-based workflow system
D) Instant messaging

Question 23

Which of the following is an example of data:

A) quarterly sales reports.
B) employee pay stub.
C) daily schedule.
D) item number.

Question 24

A humanist or information studies scholar would argue the following regarding knowledge:

A) it is up to users to interpret information.
B) it is up to users to make sense of information.
C) knowledge is resident only in human beings.
D) All of the above.

Question 25

Which company is improving how it manages the assets in fields by enabling employees in multiple disciplines to easily access and share the information they need to make decisions?

A) Heineken USA
B) Lockheed Martin Corporation
C) Accenture
D) ChevronTexaco Corporation

Question 26

Which of the following is not an objective of Bell Canada's Market Knowledge Centre (MKC) portal?

A) Enable Bell Canada to meet competitive challenges in the marketplace.
B) Enrich the company's hiring and training programs.
C) Make customer-billing information available to customers over the Internet.
D) Increase technological literacy among employees.

Question 27

To be successful, and avoid being eliminated by the competition, an organization must do all of the following except:

A) constantly undertake new initiatives.
B) ignore the competition.
C) address both minor and major problems.
D) capitalize on significant opportunities.

Question 28

Which company developed a real-time collaboration system that ties together its partners, suppliers, and DoD customers via the Internet?

A) Heineken USA
B) Lockheed Martin Corporation
C) Accenture
D) ChevronTexaco Corporation

Question 29

Bell Canada's Market Knowledge Centre (MKC) portal is a form of "push" technology because it:

A) alerts the end-user of new material matching his/her profile of interest.
B) requires the end-user to constantly check for updates.
C) requires the end-user to constantly provide updates.
D) All of the above.

Question 30

A computer scientist would argue all of the following regarding knowledge except:

A) knowledge is contained within formal data structures.
B) technologies exist today which are capable of understanding the meaning of information.
C) knowledge is resident only in human beings.
D) technologies exist today which are capable of taking actions based on an understanding of information.

Question 31

With Bell Canada's Market Knowledge Centre (MKC) portal, employees are not constrained by:

A) physical geography.
B) unavailable copies.
C) hours of operation.
D) All of the above.

Question 32

The process through which organizations generate value from their intellectual and knowledge-based assets is:

A) Knowledge Management
B) Information Management
C) Business Management
D) None of the above

Question 33

Which company uses social networking analysis to identify how knowledge flows through its organization, who holds influence, who gives the best advice, and how employees share information?

A) Heineken USA
B) Lockheed Martin Corporation
C) Mars
D) Canadian government

Question 34

Which of the following statements does not apply to knowledge management (KM)?

A) KM is about how companies cultivate and promote practices.
B) KM is often facilitated by information technology (IT)
C) KM is all about technology.
D) KM is about making the best use of information.

Question 35

What stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document?

A) Social networking analysis
B) Messaging-based workflow system
C) Database-based workflow system
D) Instant messaging

Question 36

All of the following are examples of questions an organization would ask about their knowledge except:

A) Are the quarterly sales reports data or information?
B) Where does knowledge reside?
C) Is knowledge stored in databases or data warehouses?
D) Is the knowledge in textual documents, reports, and email addresses?

Question 37

Knowledge is created when:

A) information is understood.
B) disparate facts are connected together.
C) insights are gleaned.
D) All of the above.

Question 38

Which company uses SNA to establish which skills it needed to retain and develop, and to determine who, among the 40 percent of the workforce that was due to retire within five years, had the most important knowledge and experience to begin transferring to others?

A) Mars
B) Canadian government
C) Accenture
D) ChevronTexaco Corporation

Question 39

To be considered knowledgeable a person:

A) needs to understand or comprehend information.
B) must be able to make inferences between various tidbits of information presented.
C) must be able to apply that information into action.
D) All of the above.

Question 40

Organizations are creating knowledge from information extracted from:

A) massive data and information repositories.
B) document collections and customer communications.
C) consultant reports.
D) All of the above.

Question 41

Which information sub-culture is described when standardization of information seemed to be a predominant theme?

A) Information sharing
B) Information overload
C) Information access
D) Information control

Question 42

Wikis are Web-based tools that make it easy for users to add, remove, and change online content.

Question 43

Business conferencing blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected Web site.

Question 44

Which of the following is not one of the three distinct areas of enterprise portals?

A) content space
B) chatting space
C) communication space
D) coordination space

Question 45

Which information sub-culture is described when users indicate a general ease of sharing documents, plans, and reports between colleagues and project team members with whom they worked?

A) Information sharing
B) Information overload
C) Information metric
D) Information control

Question 46

A video conference is a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.

Question 47

Each of the following is a factor affecting enterprise portal adoption and use except the:

A) database management system
B) information politics
C) system development process
D) information culture

Question 48

Which of the following is not an advantage of groupware systems?

A) Reducing travel costs
B) Enabling telecommuting
C) Sharing expertise
D) Document routing

Question 49

Common elements contained within enterprise portal designs include all of the following except:

A) an enterprise taxonomy or classification of information.
B) a search engine
C) hypertext links to both internal and external Web sites and information sources.
D) None of the above.

Question 50

Real-time collaboration, such as instant messaging, live Web conferencing, and screen or document sharing, creates an environment for decision making.

Question 51

With respect to information culture, the sub-factors identified as being significant in impacting the adoption and use of an enterprise portal include:

A) information sharing and information overload
B) information access and information control
C) attitudes towards using the portal
D) All of the above.

Question 52

Single-point Web browser interfaces used within an organization to promote the gathering, sharing, and dissemination of information throughout an enterprise are known as:

A) enterprise portals.
B) corporate portals.
C) business portals.
D) All of the above.

Question 53

With respect to information culture, which response below is not one of the five sub-factors identified as being significant in impacting the adoption and use of the enterprise portal?

A) Information sharing
B) Information overload
C) Information metric
D) Information control

Question 54

Which information sub-culture is described when the corporation had a strong desire to make the enterprise portal the primary vehicle for information distribution and function as a gateway to the thousands of departmental Web sites?

A) Information sharing
B) Information overload
C) Information access
D) Information control

Question 55

Which of the following helps the user post and index information directly into the portal?

A) publishing facility
B) automatic indexing facility
C) subscription facility
D) intelligent agents

Question 56

Knowledge management should include:

A) information found in spreadsheets and databases.
B) information found in documents.
C) expert information typically residing in people's heads.
D) All of the above.

Question 57

In 1996, Yahoo! launched a personalized portal service called:

A) TheYahoo!
B) YourYahoo!
C) MyYahoo!
D) Ayahoo!

Question 58

What is a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously?

A) Audio conference
B) Video conference
C) Tele conference
D) Multi media conference

Question 59

All of the following are categories of KMS tools except:

A) knowledge repositories
B) expertise tools
C) search and data mining tools
D) email

Question 60

Which of the following understands a user's preferences and roles and assists that user in finding relevant information?

A) publishing facility
B) automatic indexing facility
C) subscription facility
D) intelligent agents

Question 61

Successful organizations outsource or collaborate for their core competency.

Question 62

Often, organizational knowledge resides within human experts and that is why it is always best to extract and codify this knowledge in a formal way.

Question 63

Information is described as data converted into a meaningful and useful context.

Question 64

Unstructured collaboration involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules.

Question 65

A document management system works with binary rather than text files, such as multimedia file types.

Question 66

There is no difference between information and knowledge in organizations.

Question 67

Like departmental-based Web sites hosted on a company's intranet or internal Web-based network, an enterprise portal's primary purpose is act as a separate source of information itself.

Question 68

Having information about a topic makes a person knowledgeable.

Question 69

A collaboration system is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information.

Question 70

An information partnership is one in which an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes.

Question 71

Employees ability to access, share and utilize information does not have an effect on the conversion of information to knowledge.

Question 72

Collaboration systems support the complex interactions between people who may be in different locations and desire to work across functions and discipline areas.

Question 73

Teaming up with another business adds complementary resources and capabilities, enabling participants to grow and expand more quickly and efficiently.

Question 74

Enterprise portals typically incorporate the integration of many systems, including content management systems, workflow management systems, and groupware systems.

Question 75

A content management system provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment.

Question 76

An organization typically has many core competencies.

Question 77

Organizations are focusing on forming internal teams and avoiding alliances and partnerships with other organizations.

Question 78

Data is described as the "raw facts" that portray the characteristics of an event.

Question 79

Instant messaging is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet.

Question 80

Information technologies today are limited in their capacity to turn information into knowledge.