Deck 5: Clarifying the Research Question Through Secondary Data and Exploration

ملء الشاشة (f)
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سؤال
When researchers consider the explicit or hidden agenda of an information source,the source's _____ is under evaluation.

A) purpose
B) scope
C) authority
D) audience
E) format
استخدم زر المسافة أو
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لقلب البطاقة.
سؤال
_____ are original works of research or raw data without interpretation that represent an official opinion or position.

A) Secondary sources
B) Primary sources
C) Statistical sources
D) Bibliographies
E) Indexes
سؤال
Micah is reviewing encyclopedia entries,textbooks,handbooks,and magazine and newspaper articles to gather information for her project.These are all examples of _____ sources of information.

A) secondary
B) primary
C) tertiary
D) statistical
E) external
سؤال
All of the following are popular bibliographic databases used by business researchers except _____.

A) ABI/Inform
B) Business Source
C) InfoTrac
D) Dow Jones Interactive
E) Lexis-Nexis
سؤال
In Nicolas Perricone's first book,his affiliation with the Yale School of Dermatology was identified on the front cover of the book.This enhanced the perceived credibility of the information in the book using the _____ factor.

A) purpose
B) scope
C) authority
D) audience
E) format
سؤال
Which information source may be interpretations of a secondary source but is generally represented by indexes,bibliographies,and Internet search engines?

A) Secondary
B) Primary
C) Tertiary
D) Statistical
E) External
سؤال
Which of the following is an example of a primary source of information?

A) Census data
B) Newspaper articles
C) Encyclopedias
D) Google searches
E) Internal sales reports
سؤال
A Google search can be classified as which type of information source?

A) Secondary
B) Primary
C) Tertiary
D) Statistical
E) External
سؤال
All of the following questions address the authority of a source except _____.

A) What are the credentials of the author or institution?
B) What is the reputation of the sponsoring organization?
C) Does the source give you a means of contacting anyone for further information?
D) How old is the information?
E) If facts are supplied, where do they come from?
سؤال
Which of the following is not included in a good handbook?

A) Statistics
B) Directory information
C) A glossary of terms
D) Lists of consultants in the field
E) References
سؤال
Which of the following is not a type of secondary sources used during the exploratory phase of the research process?

A) Research studies
B) Group discussions
C) Case studies
D) Books
E) Information from organization's database
سؤال
Which source of information listed below lists members of congress and congressional committees as well as key personnel throughout the U.S.government?

A) ABI/Inform
B) Congressional Directory
C) U.S. Government Manual
D) J.D. Power
E) Monthly Catalog of U.S. Government Publications
سؤال
The _____ describes the function of every government agency and is useful for identifying key personnel and agency contacts,including those at the local and regional levels.

A) ABI/Inform
B) Congressional Directory
C) U.S. Government Manual
D) J.D. Power
E) Monthly Catalog of U.S. Government Publications
سؤال
All of the following are factors useful in evaluating a source except _____.

A) purpose
B) scope
C) cost
D) authority
E) audience
سؤال
When evaluating an information source,the time period and geographic limitations are considered as part of the _____ factor.

A) purpose
B) scope
C) authority
D) audience
E) format
سؤال
Contact information for professional organizations and companies in a field may be located in a(n)_____.

A) index
B) bibliography
C) handbook
D) dictionary
E) directory
سؤال
All of the following are examples of primary sources of information except _____.

A) memos
B) letters
C) transcripts of speeches
D) Google searches
E) economic data
سؤال
Which of the following is a reason researchers use encyclopedias?

A) To verify spelling
B) To find authors and titles of prior works
C) To locate articles from a large set
D) To find historical information
E) All of the above
سؤال
Timothy wants to identify and locate books and journal articles from a large set.What type of information source should he use?

A) index
B) Bibliography
C) Encyclopedia
D) Handbook
E) Dictionary
سؤال
What is the first step in conducting a literature search?

A) Define the management dilemma or question
B) Identify key terms, people, or events
C) Search indexes, bibliographies, and the Web
D) Locate and review secondary sources
E) Evaluate the value and credibility of secondary sources
سؤال
Data originating from studies that are conducted by others and for a different purpose than the one for which the data are being reviewed are called _____ data.

A) primary
B) secondary
C) quantitative
D) statistical
E) descriptive
سؤال
An analysis of past sales data shows that the average household purchases a new vacuum cleaner approximately every seven years.The extraction of this type of information is known as _____.

A) process analysis
B) data mining
C) obtrusive measures
D) record analysis
E) trace evidence
سؤال
One of the disadvantages of computerized searches is

A) A computer search can combine subject items in different ways than is possible using a manual search.
B) Computerized databases do not contain references to the most recent published periodicals.
C) Computers are hard for most people to use.
D) Computerized searches will find sources that contain the key words but each source may not be related to the subject of interest.
سؤال
Boolean operators enable a search to _____.

A) combine terms or sets of terms
B) identify which source fits the search term the best
C) identify the most current source
D) eliminate sources that lack credibility
E) include encyclopedia listings
سؤال
For an organization,which of the following is NOT an example of an internal source of secondary data?

A) The data stored in the records of the Management Information System.
B) Surveys collected by the internal sales staff, from the company's distributors.
C) A market survey commissioned by the organization, completed three years ago.
D) Inventory records of the materials department.
سؤال
Which of the following is NOT a good reason for using secondary data?

A) Data on the past cannot be collected today.
B) Even if the definitions of variables being studied are not the same, research can be modified according to secondary data available.
C) The time involved in primary data collection may render the study obsolete.
D) Authentic data required may already have been collected by other agencies.
سؤال
A URL is?

A) Unique Remote Location where a data mart is located
B) An unauthorized Internet user
C) Internet address where a document, database, or image is located
D) Internet dedicated client server station
سؤال
Which term below refers to an electronic storehouse where vast arrays of collected,integrated data are organized to facilitate retrieval and interpretation by end users?

A) Data mine
B) Data mart
C) Decision support system
D) Decision assessment system
E) Data warehouse
سؤال
Maurice is beginning a new research project.As he begins the first phase of the process,Maurice will most likely begin by _____.

A) conducting a literature search
B) interviewing experts
C) designing a survey
D) preparing measurement questions
E) brainstorming
سؤال
Suppose you were starting a research study based upon secondary sources about the use of computers for educational purposes in colleges.You should probably begin by:

A) Checking your library's online catalog
B) Search Books-in-Print for new publications on this topic
C) Checking several bibliographic indexes
D) Since this is a new technology area, consult the appropriate Doctoral Dissertation Abstracts bulletins.
E) Consulting the government research librarian
سؤال
You have learned that there is a serial published under the title,Journal of Accounting Research.You go to your library and find they do not have it.Which of the following would be most helpful to you in this situation?

A) Ayer's Directory of Publications
B) Coman's Sources of Business Information
C) Union List of Serials
D) Library of Congress Subject Catalog
سؤال
Intermediate storage facilities that compile locally required information are called _____.

A) data mines
B) data marts
C) decision support systems
D) decision assessment systems
E) data warehouses
سؤال
All of the following are basic Boolean operators except _____.

A) or
B) and
C) not
D) adj
E) but
سؤال
An inter library loan is:

A) A financial arrangement between libraries, from a common source of finance.
B) An arrangement between libraries to cooperate on the sharing of costs relating to electronic databases.
C) An arrangement to obtain hardcopy material from other libraries, if the lending library does not have it.
D) A financial facility to enable students to buy discarded library books.
سؤال
The search engine consists of?

A) A set of linked documents.
B) A set of computerized databases.
C) An Internet "crawler" and the "indexer" to prepare searchable indexes.
D) All of the above.
سؤال
Which of the following is not a source for finding government statistics?

A) Statistical Abstract of the United States
B) U.S. Code
C) FedStats
D) U.S. Bureau of the Census
E) All of the above are sources for government statistics
سؤال
Which of the following is the first step in an exploratory study?

A) Identifying the target population
B) Choosing a sample
C) Interviewing experts
D) Conducting a literature search
E) Writing interview questions
سؤال
Capital One is lauded in the industry for its skill in discovering knowledge from its databases of customer credit card expenditures using a technique called _____.

A) process analysis
B) data mining
C) physical condition analysis
D) record analysis
E) trace evidence
سؤال
Which database listed below provides the texts of laws as they are passed?

A) Public Laws
B) U.S. Code
C) Federal Register
D) Congressional Bills
E) Congressional Directory
سؤال
Data on a university's enrollments are available in all university departments through a client server network.This data availability is best referred to as information available ____

A) Online
B) Internet-based
C) Data warehoused
D) Intranet-based (LAN)
سؤال
Explain the five steps in conducting a literature search.
سؤال
The problem or opportunity that requires a business decision is called the _____.

A) research question
B) management-research-question hierarchy
C) management dilemma
D) management question
E) investigative question
سؤال
The first step in the data mining process is to _____.

A) identify relationships within the data
B) modify or transform data
C) decide between census data and sample data
D) develop a model to explain the data relationships
E) test the model's accuracy
سؤال
Measurement questions are questions posed to _____.

A) managers
B) researchers
C) field workers
D) study participants
E) pollsters
سؤال
Which of the following is an example of secondary data?

A) Transcripts from a series of focus groups conducted for the current research problem
B) Diaries kept by panel participants who are currently evaluating their consumption of milk
C) Sales records for the past 5 years
D) Completed questionnaires from a mail survey
E) Data file from a web survey deployed as part of the current research design
سؤال
What are the three levels of information? Provide examples for each level.
سؤال
Questions that the researcher must answer to satisfactorily arrive at a conclusion about the research question are called _____ questions.

A) management
B) research
C) investigative
D) measurement
E) hypothetical
سؤال
The actual questions that researchers use to collect data in a study are called _____ questions.

A) management
B) dilemma
C) investigative
D) measurement
E) survey
سؤال
What are the five factors a manager should consider when evaluating an information source? Explain each one.
سؤال
The exploratory research phase of a research project allows a researcher to accomplish several objectives.Name three of the objectives common to this stage.
سؤال
Which of the following questions is considered when discussing the management dilemma?

A) How can management eliminate negative symptoms?
B) What does the manager need to know to choose the best alternative from the available sources of action?
C) What is the recommended course of action?
D) What symptoms cause management concern?
E) What should be asked or observed to obtain the information the manager needs?
سؤال
One of the investigative questions identified in the BankChoice project questions the perceived service quality associated with different bank branches.This is an example of a(n)_____.

A) behavioral issues
B) performance considerations
C) attitudinal issues
D) measurement issues
E) managerial considerations
سؤال
Explain the steps involved in the data mining process.
سؤال
Elizabeth has just been named project leader on a research project about perceptions of bar soap and body wash.To gain background information,Elizabeth searched for articles about consumer responses to body cleansing products using the InfoSearch database.In this situation,Elizabeth relied on ____ data.

A) news
B) reference
C) secondary
D) primary
E) pilot
سؤال
Northwest Airlines applied mathematical models to determine which customers in its database were currently responsible for most of its profitability and which customers were not currently profitable but had similar characteristics to the most profitable customers.Northwest Airlines utilized _____ to identify these customers.

A) computer programming
B) data warehousing
C) customer relationships management
D) data mining
E) intervention
سؤال
Which of the following is a concern with data mining?

A) The database was created for a reason that may not be compatible with the management question
B) It is secondary data
C) It provides the potential for extracting meaningful information
D) It is a starting point for decision-based research
E) It offers readily-available data
سؤال
BankChoice is concerned about stagnating profits and asks,"How can profitability be improved?" This is an example of a(n)_____.

A) management question
B) research question
C) investigative question
D) measurement question
E) management dilemma
سؤال
Which of the following questions is considered when developing measurement questions?

A) How can management eliminate negative symptoms?
B) What does the manager need to know to choose the best alternative from the available sources of action?
C) What is the recommended course of action?
D) What symptoms cause management concern?
E) What should be asked or observed to obtain the information the manager needs?
سؤال
The process of stating the basic dilemma and then developing other questions by progressively breaking down the original question into more specific ones is called the _____.

A) research question
B) management-research-question hierarchy
C) management dilemma
D) management question
E) investigative question
سؤال
Which of the following questions is considered when determining investigative questions?

A) How can management eliminate negative symptoms?
B) What does the manager need to know to choose the best alternative from the available sources of action?
C) What is the recommended course of action?
D) What symptoms cause management concern?
E) What should be asked or observed to obtain the information the manager needs?
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ملء الشاشة (f)
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Deck 5: Clarifying the Research Question Through Secondary Data and Exploration
1
When researchers consider the explicit or hidden agenda of an information source,the source's _____ is under evaluation.

A) purpose
B) scope
C) authority
D) audience
E) format
A
2
_____ are original works of research or raw data without interpretation that represent an official opinion or position.

A) Secondary sources
B) Primary sources
C) Statistical sources
D) Bibliographies
E) Indexes
B
3
Micah is reviewing encyclopedia entries,textbooks,handbooks,and magazine and newspaper articles to gather information for her project.These are all examples of _____ sources of information.

A) secondary
B) primary
C) tertiary
D) statistical
E) external
A
4
All of the following are popular bibliographic databases used by business researchers except _____.

A) ABI/Inform
B) Business Source
C) InfoTrac
D) Dow Jones Interactive
E) Lexis-Nexis
فتح الحزمة
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فتح الحزمة
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5
In Nicolas Perricone's first book,his affiliation with the Yale School of Dermatology was identified on the front cover of the book.This enhanced the perceived credibility of the information in the book using the _____ factor.

A) purpose
B) scope
C) authority
D) audience
E) format
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
6
Which information source may be interpretations of a secondary source but is generally represented by indexes,bibliographies,and Internet search engines?

A) Secondary
B) Primary
C) Tertiary
D) Statistical
E) External
فتح الحزمة
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فتح الحزمة
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7
Which of the following is an example of a primary source of information?

A) Census data
B) Newspaper articles
C) Encyclopedias
D) Google searches
E) Internal sales reports
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
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8
A Google search can be classified as which type of information source?

A) Secondary
B) Primary
C) Tertiary
D) Statistical
E) External
فتح الحزمة
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فتح الحزمة
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9
All of the following questions address the authority of a source except _____.

A) What are the credentials of the author or institution?
B) What is the reputation of the sponsoring organization?
C) Does the source give you a means of contacting anyone for further information?
D) How old is the information?
E) If facts are supplied, where do they come from?
فتح الحزمة
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فتح الحزمة
k this deck
10
Which of the following is not included in a good handbook?

A) Statistics
B) Directory information
C) A glossary of terms
D) Lists of consultants in the field
E) References
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
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11
Which of the following is not a type of secondary sources used during the exploratory phase of the research process?

A) Research studies
B) Group discussions
C) Case studies
D) Books
E) Information from organization's database
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فتح الحزمة
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12
Which source of information listed below lists members of congress and congressional committees as well as key personnel throughout the U.S.government?

A) ABI/Inform
B) Congressional Directory
C) U.S. Government Manual
D) J.D. Power
E) Monthly Catalog of U.S. Government Publications
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
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13
The _____ describes the function of every government agency and is useful for identifying key personnel and agency contacts,including those at the local and regional levels.

A) ABI/Inform
B) Congressional Directory
C) U.S. Government Manual
D) J.D. Power
E) Monthly Catalog of U.S. Government Publications
فتح الحزمة
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فتح الحزمة
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14
All of the following are factors useful in evaluating a source except _____.

A) purpose
B) scope
C) cost
D) authority
E) audience
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فتح الحزمة
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15
When evaluating an information source,the time period and geographic limitations are considered as part of the _____ factor.

A) purpose
B) scope
C) authority
D) audience
E) format
فتح الحزمة
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فتح الحزمة
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16
Contact information for professional organizations and companies in a field may be located in a(n)_____.

A) index
B) bibliography
C) handbook
D) dictionary
E) directory
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فتح الحزمة
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17
All of the following are examples of primary sources of information except _____.

A) memos
B) letters
C) transcripts of speeches
D) Google searches
E) economic data
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فتح الحزمة
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18
Which of the following is a reason researchers use encyclopedias?

A) To verify spelling
B) To find authors and titles of prior works
C) To locate articles from a large set
D) To find historical information
E) All of the above
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19
Timothy wants to identify and locate books and journal articles from a large set.What type of information source should he use?

A) index
B) Bibliography
C) Encyclopedia
D) Handbook
E) Dictionary
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20
What is the first step in conducting a literature search?

A) Define the management dilemma or question
B) Identify key terms, people, or events
C) Search indexes, bibliographies, and the Web
D) Locate and review secondary sources
E) Evaluate the value and credibility of secondary sources
فتح الحزمة
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فتح الحزمة
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21
Data originating from studies that are conducted by others and for a different purpose than the one for which the data are being reviewed are called _____ data.

A) primary
B) secondary
C) quantitative
D) statistical
E) descriptive
فتح الحزمة
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فتح الحزمة
k this deck
22
An analysis of past sales data shows that the average household purchases a new vacuum cleaner approximately every seven years.The extraction of this type of information is known as _____.

A) process analysis
B) data mining
C) obtrusive measures
D) record analysis
E) trace evidence
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
23
One of the disadvantages of computerized searches is

A) A computer search can combine subject items in different ways than is possible using a manual search.
B) Computerized databases do not contain references to the most recent published periodicals.
C) Computers are hard for most people to use.
D) Computerized searches will find sources that contain the key words but each source may not be related to the subject of interest.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
24
Boolean operators enable a search to _____.

A) combine terms or sets of terms
B) identify which source fits the search term the best
C) identify the most current source
D) eliminate sources that lack credibility
E) include encyclopedia listings
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
25
For an organization,which of the following is NOT an example of an internal source of secondary data?

A) The data stored in the records of the Management Information System.
B) Surveys collected by the internal sales staff, from the company's distributors.
C) A market survey commissioned by the organization, completed three years ago.
D) Inventory records of the materials department.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
26
Which of the following is NOT a good reason for using secondary data?

A) Data on the past cannot be collected today.
B) Even if the definitions of variables being studied are not the same, research can be modified according to secondary data available.
C) The time involved in primary data collection may render the study obsolete.
D) Authentic data required may already have been collected by other agencies.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
27
A URL is?

A) Unique Remote Location where a data mart is located
B) An unauthorized Internet user
C) Internet address where a document, database, or image is located
D) Internet dedicated client server station
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
28
Which term below refers to an electronic storehouse where vast arrays of collected,integrated data are organized to facilitate retrieval and interpretation by end users?

A) Data mine
B) Data mart
C) Decision support system
D) Decision assessment system
E) Data warehouse
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
29
Maurice is beginning a new research project.As he begins the first phase of the process,Maurice will most likely begin by _____.

A) conducting a literature search
B) interviewing experts
C) designing a survey
D) preparing measurement questions
E) brainstorming
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
30
Suppose you were starting a research study based upon secondary sources about the use of computers for educational purposes in colleges.You should probably begin by:

A) Checking your library's online catalog
B) Search Books-in-Print for new publications on this topic
C) Checking several bibliographic indexes
D) Since this is a new technology area, consult the appropriate Doctoral Dissertation Abstracts bulletins.
E) Consulting the government research librarian
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
31
You have learned that there is a serial published under the title,Journal of Accounting Research.You go to your library and find they do not have it.Which of the following would be most helpful to you in this situation?

A) Ayer's Directory of Publications
B) Coman's Sources of Business Information
C) Union List of Serials
D) Library of Congress Subject Catalog
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 60 في هذه المجموعة.
فتح الحزمة
k this deck
32
Intermediate storage facilities that compile locally required information are called _____.

A) data mines
B) data marts
C) decision support systems
D) decision assessment systems
E) data warehouses
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33
All of the following are basic Boolean operators except _____.

A) or
B) and
C) not
D) adj
E) but
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34
An inter library loan is:

A) A financial arrangement between libraries, from a common source of finance.
B) An arrangement between libraries to cooperate on the sharing of costs relating to electronic databases.
C) An arrangement to obtain hardcopy material from other libraries, if the lending library does not have it.
D) A financial facility to enable students to buy discarded library books.
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35
The search engine consists of?

A) A set of linked documents.
B) A set of computerized databases.
C) An Internet "crawler" and the "indexer" to prepare searchable indexes.
D) All of the above.
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36
Which of the following is not a source for finding government statistics?

A) Statistical Abstract of the United States
B) U.S. Code
C) FedStats
D) U.S. Bureau of the Census
E) All of the above are sources for government statistics
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37
Which of the following is the first step in an exploratory study?

A) Identifying the target population
B) Choosing a sample
C) Interviewing experts
D) Conducting a literature search
E) Writing interview questions
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38
Capital One is lauded in the industry for its skill in discovering knowledge from its databases of customer credit card expenditures using a technique called _____.

A) process analysis
B) data mining
C) physical condition analysis
D) record analysis
E) trace evidence
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39
Which database listed below provides the texts of laws as they are passed?

A) Public Laws
B) U.S. Code
C) Federal Register
D) Congressional Bills
E) Congressional Directory
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40
Data on a university's enrollments are available in all university departments through a client server network.This data availability is best referred to as information available ____

A) Online
B) Internet-based
C) Data warehoused
D) Intranet-based (LAN)
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41
Explain the five steps in conducting a literature search.
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42
The problem or opportunity that requires a business decision is called the _____.

A) research question
B) management-research-question hierarchy
C) management dilemma
D) management question
E) investigative question
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43
The first step in the data mining process is to _____.

A) identify relationships within the data
B) modify or transform data
C) decide between census data and sample data
D) develop a model to explain the data relationships
E) test the model's accuracy
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44
Measurement questions are questions posed to _____.

A) managers
B) researchers
C) field workers
D) study participants
E) pollsters
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45
Which of the following is an example of secondary data?

A) Transcripts from a series of focus groups conducted for the current research problem
B) Diaries kept by panel participants who are currently evaluating their consumption of milk
C) Sales records for the past 5 years
D) Completed questionnaires from a mail survey
E) Data file from a web survey deployed as part of the current research design
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46
What are the three levels of information? Provide examples for each level.
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47
Questions that the researcher must answer to satisfactorily arrive at a conclusion about the research question are called _____ questions.

A) management
B) research
C) investigative
D) measurement
E) hypothetical
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48
The actual questions that researchers use to collect data in a study are called _____ questions.

A) management
B) dilemma
C) investigative
D) measurement
E) survey
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49
What are the five factors a manager should consider when evaluating an information source? Explain each one.
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50
The exploratory research phase of a research project allows a researcher to accomplish several objectives.Name three of the objectives common to this stage.
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51
Which of the following questions is considered when discussing the management dilemma?

A) How can management eliminate negative symptoms?
B) What does the manager need to know to choose the best alternative from the available sources of action?
C) What is the recommended course of action?
D) What symptoms cause management concern?
E) What should be asked or observed to obtain the information the manager needs?
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52
One of the investigative questions identified in the BankChoice project questions the perceived service quality associated with different bank branches.This is an example of a(n)_____.

A) behavioral issues
B) performance considerations
C) attitudinal issues
D) measurement issues
E) managerial considerations
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53
Explain the steps involved in the data mining process.
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54
Elizabeth has just been named project leader on a research project about perceptions of bar soap and body wash.To gain background information,Elizabeth searched for articles about consumer responses to body cleansing products using the InfoSearch database.In this situation,Elizabeth relied on ____ data.

A) news
B) reference
C) secondary
D) primary
E) pilot
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55
Northwest Airlines applied mathematical models to determine which customers in its database were currently responsible for most of its profitability and which customers were not currently profitable but had similar characteristics to the most profitable customers.Northwest Airlines utilized _____ to identify these customers.

A) computer programming
B) data warehousing
C) customer relationships management
D) data mining
E) intervention
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56
Which of the following is a concern with data mining?

A) The database was created for a reason that may not be compatible with the management question
B) It is secondary data
C) It provides the potential for extracting meaningful information
D) It is a starting point for decision-based research
E) It offers readily-available data
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57
BankChoice is concerned about stagnating profits and asks,"How can profitability be improved?" This is an example of a(n)_____.

A) management question
B) research question
C) investigative question
D) measurement question
E) management dilemma
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58
Which of the following questions is considered when developing measurement questions?

A) How can management eliminate negative symptoms?
B) What does the manager need to know to choose the best alternative from the available sources of action?
C) What is the recommended course of action?
D) What symptoms cause management concern?
E) What should be asked or observed to obtain the information the manager needs?
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59
The process of stating the basic dilemma and then developing other questions by progressively breaking down the original question into more specific ones is called the _____.

A) research question
B) management-research-question hierarchy
C) management dilemma
D) management question
E) investigative question
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60
Which of the following questions is considered when determining investigative questions?

A) How can management eliminate negative symptoms?
B) What does the manager need to know to choose the best alternative from the available sources of action?
C) What is the recommended course of action?
D) What symptoms cause management concern?
E) What should be asked or observed to obtain the information the manager needs?
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