Deck 15: Communicating

Question 1

Errors can occur in all stages of the communication process.

Answer 1

True
Explanation: Errors can occur in all stages of the communication process.In the encoding stage,words can be misused,facts left out,or ambiguous phrases inserted.In the transmission stage,a message may get lost on a cluttered desk,or words might be spoken with ambiguous inflections.

Question 2

The richest media are more technological than personal.

Answer 2

False
Explanation: The richest media are more personal than technological,provide quick feedback,allow lots of descriptive language,and send different types of cues.

Question 3

Circular communication means not only that the receiver provides feedback,but also that the sender is receptive to the feedback.

Answer 3

False
Explanation: True two-way communication means not only that the receiver provides feedback but also that the sender is receptive to the feedback.In these constructive exchanges,information is shared between both parties rather than merely delivered from one person to the other.

Question 4

Screening is the process of withholding,ignoring,or distorting information.

Question 5

When receivers respond to senders,two-way communication has occurred.

Question 6

Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication.

Question 7

A workplace can monitor an employee's e-mail and use these messages in court cases brought against that person or someone else.

Question 8

E-mail messages sent at work are the private property of the sender.

Question 9

One-way communication is a process in which information flows from the sender to the receiver along a feedback loop.

Question 10

E-mail is most appropriate for routine messages that do not require the exchange of large quantities of complex information.

Question 11

Microblogging is a fundamental tool of workplace communication.

Question 12

Computer-aided communication results in faster and higher-quality decisions for groups and greater member satisfaction when compared with face-to-face communication.

Question 13

Effective communication is a fundamental aspect of work performance and organizational effectiveness.

Question 14

Advantages of oral communication are that the message can be revised and there is permanent record of it.

Question 15

The transmission of information and meaning from one party to another through shared symbols is called decoding.

Question 16

A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction.

Question 17

Perception is the process of receiving and interpreting information.

Question 18

Straight talk is important and typical among top-level managers.

Question 19

Filtering and perceptual differences increase the likelihood that the other person means what you think he means,or understands the meanings you intend.

Question 20

A virtual office is a mobile office in which people can work anywhere,as long as they have the tools to communicate with customers and colleagues.

Question 21

Frederick Taylor,known as the father of scientific management,would have considered open-book management to be a very effective managerial tool.

Question 22

An interference in the communication process that blocks perfect understanding is referred to as:

A) distortion.
B) noise.
C) pitch.
D) infiltration.
E) clutter.

Question 23

For managers,listening is critical,and failure to listen not only causes managers to miss good ideas but can even drive employees away.

Question 24

Which of the following is one of the important components of the communication process?

A) Enquiry
B) Instrumentality
C) Feedback
D) Expectancy
E) Modulation

Question 25

It is advisable to adjust one's language when writing or speaking based on the receiver's background,both cultural and technical.

Question 26

A dialogue with a goal of helping another be more effective and achieve his or her full potential on the job is known instructing.

Question 27

Noise in communication is:

A) additional information that is not required.
B) any irrelevant gossip that can be destructive and unnecessary.
C) anything that interferes and blocks perfect understanding.
D) an important way to draw attention of the receiver.
E) anything that causes a receiver to seek information elsewherE.

Question 28

Effective writing is typically lengthy and full of details that cover all possible scenarios so that nothing relevant is missed.

Question 29

The problem of filtering does not occur in upward communication.

Question 30

Authenticity is important for persuasive speaking.

Question 31

The social network of informal communications is known as the grapevine.

Question 32

A boundaryless organization is one in which there are no barriers to information flow.

Question 33

Effective coaching requires honesty,calmness,and supportiveness.

Question 34

Formal communications move only downward.

Question 35

The grapevine can assist with helping new employees to perform their jobs.

Question 36

Nonverbal messages can support or undermine the stated message.

Question 37

Flat organizations have disadvantages associated with excessive filtering.

Question 38

In order to listen effectively,one should make it a priority to absorb all of the facts and details.

Question 39

Reflection is a process by which a person states what he or she believes the other person is saying.

Question 40

Communication with others outside the firm is known as vertical communication.

Question 41

The process of receiving and interpreting information is known as:

A) filtering.
B) learning.
C) reflecting.
D) perception.
E) interlocution.

Question 42

A disadvantage of oral communication is that it:

A) is difficult to sense the sender's sincerity.
B) is not very persuasive.
C) can lead to spontaneous ill-considered statements.
D) is more expensive than written communication.
E) does not enable the sender to receive feedback.

Question 43

Which of the following will best reduce misperceptions in communication?

A) Tailor the message for each group by changing the meaning for each group.
B) Say what you don't mean along with what you mean.
C) Encourage others to multitask while receiving the message.
D) Use only one-way communication for important messages.
E) Use silence for emphasis.

Question 44

Which of the following communication channels includes e-mail?

A) Syntactic
B) Nonverbal
C) Written
D) Pragmatic
E) Horizontal

Question 45

E-mail messages are private property of:

A) the system's owner.
B) the sender.
C) the company.
D) the receiver.
E) both the sender and receiver.

Question 46

_____ is a fundamental tool of workplace communication.

A) Teleconferencing
B) Letter
C) Telegram
D) E-mail
E) Courier

Question 47

_____ offices are mobile offices that use communication tools to allow people to work anywhere.

A) Corporate
B) Informal
C) Virtual
D) Contingency
E) Second life

Question 48

Which of the following is a disadvantage of electronic communication?

A) Increased travel expenses
B) Inability to pick up nonverbal cues
C) Greater time demands
D) Inefficiency for newcomers
E) High investment costs

Question 49

Which of the following communication channels includes reports and computer files?

A) Written
B) Syntactic
C) Grapevine
D) Oral
E) Nonverbal

Question 50

Which of these is an advantage of written communication?

A) The sender receives immediate feedback.
B) It is less expensive than oral communication.
C) The message is more persuasive.
D) It is a permanent record.
E) The receiver can sense the sender's sincerity.

Question 51

Which of the following is an advantage of oral communication?

A) There is usually a permanent record of the communication.
B) The message stays the same even if relayed through many people.
C) It provides the receiver with more time to analyze the message.
D) It is more persuasive than written communication.
E) The message can be revised several times.

Question 52

A process in which information flows from sender to receiver,with no feedback loop is referred to as:

A) syntactic communication.
B) informal communication.
C) one-way communication.
D) decentralized communication.
E) intrapersonal communication.

Question 53

Jake sent a report via an e-mail to John,his manager,updating him on the status of a project he has been working on.John in return has replied that he has received the report and is happy with Jake's progress.This situation best exemplifies:

A) two-way communication.
B) downward communication.
C) dual communication.
D) intrapersonal communication.
E) circular communication.

Question 54

Paul tells his manager,Emma,a slightly misleading version of a problem he faces with a current project.He does so to ensure that it does not worry her.In this case,Paul's act can be best described as:

A) filtering.
B) speculating.
C) decoding.
D) encoding.
E) introspecting.

Question 55

Graydon has been working from home for the past six months.He receives his projects via the company e-mail website.This is as example of a(n):

A) private office.
B) floating office.
C) virtual office.
D) grapevine office.
E) roaming officE.

Question 56

Saving money on rent and utilities is an obvious advantage of a(n):

A) remote office.
B) virtual office.
C) private office.
D) grapevine office.
E) open officE.

Question 57

Which of these is the process of withholding or distorting information?

A) Interlocution
B) Perception
C) Shielding
D) Filtering
E) Buffering

Question 58

Which of the following is an example of one-way communication?

A) A telephone conversation
B) A videoconference
C) A newscast
D) A reading group
E) An e-mail

Question 59

Which of the following is an example of two-way communication?

A) A television show
B) A telephone ringing
C) A political speech
D) A newspaper article
E) An argument

Question 60

Which of the following communication channels includes teleconferencing?

A) Syntactic communication
B) Pragmatic communication
C) Centralized communication
D) One-way communication
E) Electronic communication

Question 61

The process by which a person states what he or she believes the other person is saying is referred to as:

A) affiliation.
B) filtering.
C) reflection.
D) introspection.
E) perception.

Question 62

Effective writing requires:

A) nothing more than correct spelling,punctuation,and grammar.
B) ambiguity to keep readers curious.
C) the use of humor and persuasion.
D) clear,logical thinking.
E) a great deal of detail.

Question 63

Common problems with downward communication in organizations include:

A) instrumentality.
B) too much openness.
C) filtering.
D) defensiveness.
E) lack of validity.

Question 64

_____ is a problem in downward communication that occurs when messages are passed from one person to another and some information is left out or distorted.

A) Reflection
B) Misperception
C) Selective attention
D) Buffering
E) Filtering

Question 65

Amy had just joined as a waitress at a popular restaurant.The restaurant manager explained to her everything that she needed to do,how the tables were numbered,and that she had to memorize the menu and its contents.He also went on to explain what she should say to diners and how she should talk.She was also given details about her co-workers' responsibilities.Amy wasn't able to remember the important points that he had given her even though she was paying complete attention to everything he said.In this case,Amy's inability to remember the points is most likely to be caused by:

A) misperception.
B) filtering.
C) information overload.
D) low instrumentality.
E) a lack of openness.

Question 66

A manager giving an assignment to an assistant is an example of:

A) upward communication.
B) downward communication.
C) open-book management.
D) closed-book management.
E) horizontal communication.

Question 67

The most persuasive messages are:

A) convoluted and detailed.
B) simple and informative.
C) brief and non-descriptive.
D) nonverbal and complex.
E) written and elaboratE.

Question 68

Megan,a newly appointed director,is holding a morning meeting.Which of the following would be a positive nonverbal signal for her to use in speech?

A) Clenching her hands
B) Crossing her arms
C) Keeping a stern face
D) Gesturing when required
E) Avoiding eye contact

Question 69

Being a persuasive speaker is improved by:

A) sticking to one's way.
B) being authentic.
C) disconnecting from the audience.
D) staying focused by ignoring others.
E) eliminating nonverbal messages.

Question 70

Ron is the CEO of WoodChuck Inc.The company has incurred a loss as it has lost one of its key clients.Ron needs to inform this to the owner of the company and the board of directors.In this case,which of the following mediums would be suitable for Ron?

A) A face-to-face conversation
B) A text message
C) The company's blog
D) A memo
E) An e-mail report

Question 71

Cory,a presenter,knew that the presentation was going good from the very beginning,based on the viewers' nonverbal cues and reactions to Cory's speech.Cory was able to do this by ____.

A) reading
B) reiterating
C) observing
D) introspecting
E) filtering

Question 72

Which of the following is one of the ways to add power to presentations?

A) Avoiding the use of data
B) Practicing
C) Striving for and expecting perfection
D) Not taking questions
E) Avoiding eye contact

Question 73

Ben is the marketing head of an organization situated in Butania.The company decides to do business with a neighboring country.In this case,to successfully conduct business in the other country,Ben should:

A) learn something about the country's language and culture.
B) try and influence them to use his country jargon.
C) use jargon as much as possible to avoid misunderstandings.
D) form a common jargon to be used between them.
E) not hire any employees from the neighboring country.

Question 74

Which of the following techniques helps managers listen effectively?

A) Filtering
B) Introspecting
C) Evaluating
D) Reflecting
E) Perceiving

Question 75

Which of the following is the richest medium for communication?

A) A telephone conversation
B) An e-mail report
C) A text message
D) A face-to-face meeting
E) A newsletter

Question 76

The process of reflection:

A) facilitates accurate two-way communication.
B) is the responsibility of the sender.
C) can be minimized with effective listening techniques.
D) distorts information and misunderstandings result.
E) places a greater emphasis on talking than on listening.

Question 77

The degree to which a communication channel conveys information is referred to as:

A) media richness.
B) instrumentality.
C) valence.
D) channel structuration.
E) perception.

Question 78

Even if illiteracy is not a problem in organizations,reading mistakes are:

A) costly.
B) rare.
C) easily fixed.
D) insignificant.
E) excusablE.

Question 79

Downward communication refers to the flow of information from:

A) the company to customers.
B) subordinates to supervisors.
C) people inside the organization to external parties.
D) operational to strategic managers.
E) higher to lower organizational levels.

Question 80

The types of information sent in downward communication in an organization might include:

A) an employee's idea for improving a business process.
B) instructions about one's job.
C) employees expressing grievances.
D) a focus group's feedback to management.
E) an update on the current status from a foreign branch.