Deck 10: Human Resources Management

Question 1

A nondirective interview is a selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers.

Answer 1

False
Explanation: A structured interview is a selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers.In an unstructured (or nondirective)interview,the interviewer asks different interviewees different questions.

Question 2

People are a source of competitive advantage when competitors admire and copy their capabilities and contributions.

Answer 2

False
Explanation: People are a source of competitive advantage when their capabilities and contributions cannot be copied by others.

Question 3

Interviews are the most popular selection tool.

Answer 3

True
Explanation: The most popular selection tool is interviewing,and every company uses some type of interview.

Question 4

A thorough job analysis may help organizations successfully defend themselves in lawsuits involving employment practices.

Question 5

People are a source of competitive advantage when their skills,knowledge,and abilities are not equally available to all competitors.

Question 6

The human resources planning process occurs in three stages: planning,organizing,and adapting.

Question 7

While providing important information,applications and résumés tend to be useful as a basis for final selection decisions.

Question 8

Managers have responded to the labor shortage by decreasing training budgets.

Question 9

Reference check information is becoming more difficult to obtain because of potential lawsuits.

Question 10

Despite new options,most jobs are still filled through newspaper advertising.

Question 11

Recruitment involves decisions about whom to hire.

Question 12

Demand forecasting is one of the most difficult parts of human resources planning.

Question 13

Another term for human capital is intellectual capital.

Question 14

Job analysis gives managers the job description and job specification.

Question 15

The supply of labor refers to how many and what types of employees the organization will actually have.

Question 16

The term human capital is often used today to describe the total value of the benefits package for an employee.

Question 17

The majority of companies perform drug testing on all applicants.

Question 18

Khalsa Communications uses its human resources information database to analyze its past rates of turnover,terminations,and retirements.The company is looking at its external labor supply.

Question 19

The behavioral description interview explores what candidates have actually done in the past.

Question 20

Human resources management deals with formal systems for the management of people at work.

Question 21

A needs assessment is an analysis conducted to identify the jobs,people,and departments for which training is necessary.

Question 22

The system of relations between workers and management is called collective relations.

Question 23

Training usually refers to teaching managers and professional employees broader skills needed for their present and future jobs.

Question 24

Adverse impact is one of the common reasons why employers are sued.

Question 25

One of the three basic employee benefits required by law is paid vacations.

Question 26

The process of using multiple sources of appraisal to gain a comprehensive perspective of one's performance is called as 360-degree appraisal.

Question 27

The process of laying off large numbers of managerial and other employees is referred to as outplacement.

Question 28

Diversity training focuses on identifying and reducing hidden biases against people with differences.

Question 29

Equal-pay-for-equal-work notion implies that women who perform different jobs of equal worth as those performed by men should be paid the same wage.

Question 30

Internal factors affecting the wage mix include the area wage rates,the cost of living,and collective bargaining.

Question 31

Performance appraisals serve two purposes: administrative and developmental.

Question 32

An assessment center is a testing area for lower-level employees used to examine work abilities.

Question 33

In flexible benefit programs,employees are given credits to spend on benefits they desire.

Question 34

Content validity refers to the degree that a test actually predicts or correlates with job performance.

Question 35

Poor supervisory practices can influence workers to vote for a union.

Question 36

Right-to-work states require workers to join a union.

Question 37

Employment-at-will means that an employee may be terminated for any reason.

Question 38

_____ deals with formal systems for the management of people within an organization.

A) Financial management
B) Human resources management
C) Customer-centric management
D) Information management system
E) Vertical integration

Question 39

Coaching is usually the most effective and direct way to develop managers.

Question 40

Federal law requires employers to follow the comparable worth doctrine.

Question 41

The estimate an organization makes regarding the number and quality of its current employees and the availability of workers externally is called a(n):

A) demand forecast.
B) job analysis.
C) environmental scan.
D) situational analysis.
E) supply analysis.

Question 42

Which of the following is included in a job analysis?

A) A job description and a job specification
B) A job description and a job appraisal
C) A job specification and a job profile
D) A job specification and a job appraisal
E) A job profile and a job design

Question 43

The human resources planning process occurs in three stages:

A) planning,executing,and delivering.
B) hiring,training,and firing.
C) planning,programming,and evaluating.
D) planning,delivering,and appraising.
E) recruiting,screening,and hiring.

Question 44

The programming stage of human resources management involves:

A) monitoring turnover and absenteeism.
B) estimating labor supply.
C) evaluating human resources activities.
D) implementing the company's plans.
E) discovering new HR trends.

Question 45

The final stage in the human resources planning process is to:

A) evaluate the activities conducted to ensure that they are producing the desired results.
B) discharge those employees determined to be ineffective at realizing organizational goals.
C) implement the plans determined earlier in the planning process.
D) evaluate the decisions made for legal compliance.
E) realize the organization's business plans to ensure that the right number and types of people are availablE.

Question 46

Surveys show that _____ are the way most job positions get filled.

A) want ads
B) word-of-mouth recommendations
C) private employment agencies
D) unions
E) drop-in applications

Question 47

A tool for determining what is done on a given job and what should be done on that job is known as job:

A) screening
B) analysis.
C) orientation.
D) profile.
E) design.

Question 48

A mechanism used for promoting open job positions internally is known as a _____ system.

A) job rotation
B) benchmarking
C) job-posting
D) vertical integration
E) job bidding

Question 49

A significant advantage associated with external recruiting is that it:

A) can inspire innovation.
B) is the most cost-effective method.
C) limits the applicant pool,easing selection decisions.
D) motivates current employees.
E) uses the job-posting system.

Question 50

The most difficult part of human resources planning is conducting:

A) demand forecasts.
B) internal labor supply forecasts.
C) external labor supply forecasts.
D) job analyses.
E) job specifications.

Question 51

A job _____ refers to the essential tasks,duties,and responsibilities involved in performing a job.

A) specification
B) description
C) design
D) title
E) validation

Question 52

Which of the following best describes recruitment?

A) It involves choosing an employee for a job.
B) It is the development of a pool of applicants for a job.
C) It refers to selecting a group of applicants for employment.
D) It involves determining the number of employees needed.
E) It is an act of hiring from among qualified applicants.

Question 53

_____ activities increase the pool of candidates that might be selected for a job.

A) Recruitment
B) Benchmarking
C) Mobilization
D) Job enlistment
E) Job enrollment

Question 54

Z-Gadgets has developed a mini-laptop that will be marketed in developing countries.It is estimated that the requirement for the new product will start out slow and accelerate as the product becomes increasingly familiar to worldwide consumers.To begin to staff the new production facilities,the company should conduct a(n):

A) situational analysis.
B) utilization survey.
C) inventory calculation.
D) demand forecast.
E) benchmarking analysis.

Question 55

The skills,knowledge,abilities,and other characteristics needed to perform a job are detailed in a job:

A) description.
B) portfolio.
C) specification.
D) profile.
E) design.

Question 56

Companies invest a great deal to hire,train,and keep the best and the brightest employees in an attempt to gain competitive advantage by employing _____ human resources.

A) similar
B) imitable
C) empowered
D) diverse
E) rare

Question 57

When managers and executives describe the strategic value of skills and knowledge of employees,they use the term:

A) social capital.
B) emotional intelligence.
C) working capital.
D) human capital.
E) multiple intelligencE.

Question 58

Which of the following is the stage of the HR planning process in which the organization enacts specific human resources activities,such as recruitment and training?

A) Planning
B) Controlling
C) Programming
D) Directing
E) Forecasting

Question 59

Firms can create a competitive advantage when human resources are:

A) rare.
B) trainable.
C) imitable.
D) unorganized.
E) submissivE.

Question 60

Which of the following is one of the concerns of human resources managers?

A) Managing employee layoffs
B) Understanding the needs of customers
C) Creating economies of scale
D) Improving the quality of products
E) Increasing sales

Question 61

Greg applied for a temporary job as an accounts payable clerk for a county.As part of his employment screening,he was asked to take an exam that had general mathematical aptitude questions in it.This type of selection test is referred to as a:

A) performance test.
B) cognitive ability test.
C) validity test.
D) personality test.
E) certification test.

Question 62

NewsTime Channel 7 wanted to hire a new morning news anchor.As part of the interview process,candidates were asked to read several impromptu news stories from the teleprompter.This type of test is known as a _____ test.

A) cognitive ability
B) personality
C) performance
D) integrity
E) informal

Question 63

The process of helping people who have been dismissed from the company to gain employment elsewhere is known as:

A) expatriation.
B) outplacement.
C) outsourcing.
D) inpatriation.
E) downsizing.

Question 64

The legal concept that an employee may be terminated for any reason is known as:

A) plausible termination.
B) employment-at-will.
C) expatriation.
D) memorandum of understanding.
E) terminal validity.

Question 65

Which of the following types of interviews focuses on hypothetical circumstances?

A) Situational interviews
B) Exit interviews
C) Behavioral description interviews
D) Unstructured interviews
E) Nondirective interviews

Question 66

The consistency of test scores over time and across alternative measurements is known as:

A) integrity.
B) reliability.
C) factuality.
D) content validity.
E) criterion-related validity.

Question 67

Which of the following involves a managerial performance test in which candidates participate in a variety of exercises and situations?

A) An assessment center
B) A management rotation
C) A cognitive ability test
D) An integrity test
E) A personality test

Question 68

Validity refers to the:

A) qualifications needed for the job.
B) qualifications of a job candidate.
C) accuracy of a selection test.
D) interpretation of the test scores.
E) consistency of test scores over timE.

Question 69

Roland University requires all applicants to its Masters of Business Administration programs to take the Roland Aptitude Test.This exam measures the test taker's aptitude for management by measuring things like verbal comprehension,mathematical calculations,and other necessary management skills.This type of test is considered as a(n):

A) personality test.
B) performance test.
C) integrity test.
D) cognitive ability test.
E) background test.

Question 70

Max applied for a part-time job at a sunglasses store in a mall.Following his interview,he was asked to take a test on paper.One of the questions asked was,what he would do if he were to find a wallet full of money in the restroom.This type of test would be described as a(n):

A) personality test.
B) validity test.
C) intelligence test.
D) integrity test.
E) cognitive ability test.

Question 71

_____ tests are used to assess a job candidate's honesty.

A) Character
B) Personality
C) Reliability
D) Integrity
E) Cognitive ability

Question 72

In a performance test used for selecting employees,the test taker:

A) executes a sample of the job.
B) takes a paper-and-pencil honesty test.
C) is measured for general aptitude.
D) observes others performing the job.
E) completes a pre-test and a post-test.

Question 73

A test that measures a range of intellectual skills,including verbal comprehension and numerical aptitude,is a(n)____ test.

A) personality
B) interest inventory
C) cognitive ability
D) mechanical dexterity
E) assessment center

Question 74

Outplacement involves:

A) recruiting from external sources.
B) hiring from external applicants.
C) attracting applicants from other countries.
D) transferring of employees to other branches.
E) helping laid off workers find other employment.

Question 75

Which of the following is true of personality tests?

A) They measure a range of intellectual abilities.
B) They are currently on a downswing.
C) They might be seen as discriminatory.
D) They accurately predict job performance.
E) They allow no opportunity to cheat.

Question 76

Hansel Inc.has begun to recruit former military air-force personnel because of their extensive training and discipline in working.The type of recruitment used by Hansel Inc.is _____ recruiting.

A) referral
B) government
C) internal
D) diversity
E) external

Question 77

Lanette and Jack met for lunch after each of them had been interviewed for a position with Locus Construction Corp.The two of them discussed their interview experience and found that they had been asked the exact same questions.The selection technique utilized by LC Corp.is an example of a(n)______ interview.

A) exit
B) nondirective
C) cognitive
D) structured
E) informal

Question 78

Selection is about:

A) developing a pool of applicants.
B) deciding which applicant to hire.
C) deciding where to place new hires.
D) attracting potential candidates.
E) conducting a situational analysis.

Question 79

The selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers is a(n):

A) structured interview.
B) termination interview.
C) informal interview.
D) nondirective interview.
E) observational interview.

Question 80

The termination interview:

A) is usually easier than a selection interview since both participants know each other.
B) should be conducted by the immediate superior.
C) should be conducted away from company premises for security purposes.
D) need not be in writing in order to avoid a lawsuit.
E) should allow time for a lengthy question and answer session.