Deck 10: Human Resources Management

Question 1

Another term for human capital is _____ capital.

A)hired
B)individual
C)personal
D)intellectual
E)social

Answer 1

D
Explanation: Human capital and intellectual capital refer to the strategic value of employee knowledge and abilities.

Question 2

Diversity training focuses on identifying and reducing hidden biases against people with differences.

Answer 2

True
Explanation:
Diversity training refers to programs that focus on identifying and reducing hidden biases against people with differences and on developing the skills needed to manage a diversified workforce.

Question 3

Recruitment involves decisions about whom to hire.

Answer 3

False
Explanation:
Selection builds on recruiting and involves decisions about whom to hire. Recruitment activities help increase the pool of candidates that might be selected for a job.

Question 4

Which of the following is the most popular selection tool for hiring employees?

A)résumés
B)job applications
C)job interviews
D)background checks
E)personality tests

Question 5

A thorough job _____ may help organizations successfully defend themselves in lawsuits involving employment practices.

A)analysis
B)interview
C)specification
D)training
E)description

Question 6

Which of the following is an advantage of internal recruiting?

A)It brings new blood into the company.
B)It can inspire innovation.
C)It leads to a larger candidate pool than external recruiting.
D)It is the best way to find managers with new perspectives.
E)It draws on candidates who know the organization.

Question 7

If the region or country where a company is located is experiencing a labor shortage, what should the company's management do?

A)Downsize the staff
B)Rightsize the staff
C)Increase training budgets
D)Decrease remedial budgets
E)Suspend the recruitment process

Question 8

The human resources planning process occurs in three stages: planning, organizing, and adapting.

Question 9

People are a source of competitive advantage when their skills, knowledge, and abilities are equally available to all competitors.

Question 10

Poor supervisory practices can influence workers to vote for a union.

Question 11

What is human capital?

A)The total value of the benefits package provided to an employee.
B)The strategic value of employee knowledge and abilities.
C)The total amount of wages and salaries that a company pays annually.
D)The credits that employees can spend on the benefits that they desire.
E)The development of a pool of applicants for jobs in an organization.

Question 12

Human resources management (HRM) deals with formal systems for the management of

A)raw materials for production.
B)the public image of the company.
C)people at work.
D)stockholder relations.
E)board of director selection.

Question 13

Demand forecasting is one of the most difficult parts of human resources planning.

Question 14

Most jobs today are filled by _____.

A)newspaper advertising
B)Internet job boards
C)internal job posting
D)word-of-mouth recommendations
E)recruiting on college campuses

Question 15

Performance appraisals serve two purposes: administrative and developmental.

Question 16

Employment-at-will means that an employee may be terminated for any reason.

Question 17

The majority of companies perform drug testing on all applicants.

Question 18

The human resources department of Global Prime Shippers makes use of its employee database to analyze its past rates of turnover, terminations, and retirements. The company is looking at its _____ labor supply.

A)internal
B)external
C)potential
D)past
E)excess

Question 19

Which of the following employees would be a source of competitive advantage?

A)Angie, who graduated with decent grades from a mid-ranked college.
B)Paul, who has developed three patented systems for his company.
C)Herb, who attends company management training with 11 other employees.
D)Ruth, who is an entry-level employee with a high-school diploma.
E)Shi Hae, who is one of 15 customer service representatives in the call center.

Question 20

Internal factors affecting the wage mix include the area wage rates, the cost of living, and collective bargaining.

Question 21

The process of using multiple sources of appraisal to gain a comprehensive perspective of a person's performance is called _____ appraisal

A)circular
B)pyramid
C)all-level
D)extreme
E)360-degree

Question 22

When managers and executives describe the strategic value of skills and knowledge of employees, they use the term

A)social capital.
B)emotional intelligence.
C)working capital.
D)human capital.
E)multiple intelligence.

Question 23

The degree to which a selection test actually predicts or correlates with job performance is known as _____.

A)real-life reliability
B)job analysis
C)arbitration
D)selection
E)content validity

Question 24

Which of the following statements about right-to-work states is true?

A)They require workers to join unions.
B)They require government employees to join unions.
C)They do not permit union shops.
D)They permit unions in all industries except government.
E)They ban unions from all industries except government.

Question 25

Which of the following statements about the comparable worth doctrine is true?

A)Federal law requires employers to follow the doctrine.
B)The doctrine is the concept that women who perform the same jobs as men should receive the same pay.
C)Some states have comparable worth laws for public sector employees.
D)The Supreme Court has made a decisive ruling on the doctrine.
E)The doctrine is based primarily on the idea of job seniority.

Question 26

Which of the following is the stage of the HR planning process in which the organization enacts specific human resources activities, such as recruitment and training?

A)Planning
B)Controlling
C)Programming
D)Directing
E)Forecasting

Question 27

Which of the following is one of the concerns of human resources managers?

A)Managing employee layoffs
B)Understanding the needs of customers
C)Creating economies of scale
D)Improving the quality of products
E)Increasing sales

Question 28

_____ is the term used when a seemingly neutral employment practice has a disproportionately negative effect on a group protected by the Civil Rights Act.

A)Discrimination
B)Prejudice
C)Adverse impact
D)Affirmative action
E)Arbitration

Question 29

Which of the following is the most effective means to develop managers?

A)Classes
B)Podcasts
C)Reading
D)Coaching
E)Testing

Question 30

The system of relations between workers and management is called _____.

A)incorporation
B)collective relations
C)union relations
D)labor relations
E)labor capital

Question 31

Companies invest a great deal to hire, train, and keep the best and the brightest employees in an attempt to gain competitive advantage by employing _____ human resources.

A)similar
B)imitable
C)empowered
D)diverse
E)rare

Question 32

The final stage in the human resources planning process is to

A)evaluate the activities conducted to ensure that they are producing the desired results.
B)discharge those employees determined to be ineffective at realizing organizational goals.
C)implement the plans determined earlier in the planning process.
D)evaluate the decisions made for legal compliance.
E)realize the organization's business plans to ensure that the right number and types of people are available.

Question 33

The programming stage of human resources management involves

A)monitoring turnover and absenteeism.
B)estimating labor supply.
C)evaluating human resources activities.
D)implementing the company's plans.
E)discovering new HR trends.

Question 34

The human resources planning process occurs in three stages

A)planning, executing, and delivering.
B)hiring, training, and firing.
C)planning, programming, and evaluating.
D)planning, delivering, and appraising.
E)recruiting, screening, and hiring.

Question 35

Firms can create a competitive advantage when human resources are

A)rare.
B)trainable.
C)imitable.
D)unorganized.
E)submissive.

Question 36

A difficult part of human resources planning is conducting demand forecasts, which accomplish which of the following?

A)Determine how many and what type of people are needed
B)Analyze how unemployment rates affect sales
C)Survey the external labor supply
D)Detail the job specifications of existing employees
E)Project future developments in labor union policy

Question 37

_____ deals with formal systems for the management of people within an organization.

A)Financial management
B)Human resources management
C)Customer-centric management
D)Information management system
E)Vertical integration

Question 38

Teaching managers and professional employees the skills needed for their present and future jobs is known as _____.

A)training
B)performance appraisal
C)development
D)performance counseling
E)workplace education

Question 39

During a job interview, Alicia questions Javier about his duties on his last job and what he accomplished during his time of employment. This type of interview is called a _____ interview.

A)termination or exit
B)structured
C)nondirective
D)behavioral description
E)situational

Question 40

_____ becoming more difficult to obtain because of potential lawsuits.

A)Reference information is
B)Personality test results are
C)Résumés are
D)Drug test results are
E)Applications are

Question 41

_____ activities increase the pool of candidates that might be selected for a job.

A)Recruitment
B)Benchmarking
C)Mobilization
D)Job enlistment
E)Job enrollment

Question 42

Surveys show that _____ are the way most job positions get filled.

A)want ads
B)word-of-mouth recommendations
C)private employment agencies
D)unions
E)drop-in applications

Question 43

A significant advantage associated with external recruiting is that it

A)can inspire innovation.
B)is the most cost-effective method.
C)limits the applicant pool, easing selection decisions.
D)motivates current employees.
E)uses the job-posting system.

Question 44

Which of the following best describes recruitment?

A)It involves choosing an employee for a job.
B)It is the development of a pool of applicants for a job.
C)It refers to selecting a group of applicants for employment.
D)It involves determining the number of employees needed.
E)It is an act of hiring from among qualified applicants.

Question 45

Alpaca Softness Inc. is expanding its clothing line from sweaters to include alpaca fur-lined outerwear and winter accessories. At the same time, it wants to open two retail stores and not rely entirely on online sales. To staff the new manufacturing facilities and brick-and-mortar stores properly, the company should conduct a(n)

A)situational analysis.
B)utilization survey.
C)inventory calculation.
D)demand forecast.
E)benchmarking analysis.

Question 46

Salient Tech Corp. requires all job applicants for mid-level management positions to take a company aptitude test. This exam measures aptitude for management by measuring verbal comprehension, mathematical calculations, and other necessary management skills. Such a test is considered as a(n)

A)personality test.
B)performance test.
C)integrity test.
D)cognitive ability test.
E)background test.

Question 47

A test that measures a range of intellectual skills, including verbal comprehension and numerical aptitude, is a(n) ____ test.

A)personality
B)interest inventory
C)cognitive ability
D)mechanical dexterity
E)assessment center

Question 48

In regards to new employees, selection concerns

A)developing a pool of applicants.
B)deciding which applicant to hire.
C)deciding where to place new hires.
D)attracting potential candidates.
E)conducting a situational analysis.

Question 49

A tool for determining what is done on a given job and what should be done on that job is known as a job

A)screening.
B)analysis.
C)orientation.
D)profile.
E)design.

Question 50

A mechanism used for promoting open job positions internally is known as a _____ system.

A)job rotation
B)benchmarking
C)job-posting
D)vertical integration
E)job bidding

Question 51

Tonya and Jackie were classmates who discovered that they had each been interviewed for the same position at the Best Flavor coffee shop. When they discussed their interview experiences, they learned that they had been asked the very same questions. The selection technique that was used by the coffee shop was the _____ interview.

A)exit
B)nondirective
C)cognitive
D)structured
E)informal

Question 52

The selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers is a(n)

A)structured interview.
B)termination interview.
C)informal interview.
D)nondirective interview.
E)observational interview.

Question 53

Lucinda applied for a job as a cashier at a hardware store. As part of her employment screening, she was asked to take an exam that had general mathematical aptitude questions in it. This type of selection test is referred to as a

A)performance test.
B)cognitive ability test.
C)validity test.
D)personality test.
E)certification test.

Question 54

Which of the following is included in a job analysis?

A)A job description and a job specification
B)A job description and a job appraisal
C)A job specification and a job profile
D)A job specification and a job appraisal
E)A job profile and a job design

Question 55

The estimate an organization makes regarding the number and quality of its current employees and the availability of workers externally is called a(n)

A)demand forecast.
B)job analysis.
C)environmental scan.
D)situational analysis.
E)supply analysis.

Question 56

The skills, knowledge, abilities, and other characteristics needed to perform a job are detailed in a job

A)description.
B)portfolio.
C)specification.
D)profile.
E)design.

Question 57

Drexel Brothers is recruiting recent graduates with a physics or chemistry degree because of their problem-solving skills. The type of recruitment being used by Drexel Brothers is _____ recruiting.

A)referral
B)government
C)internal
D)diversity
E)external

Question 58

Which of the following types of interviews focuses on hypothetical circumstances?

A)Situational interviews
B)Exit interviews
C)Behavioral description interviews
D)Unstructured interviews
E)Nondirective interviews

Question 59

Which of the following is true of personality tests?

A)They measure a range of intellectual abilities.
B)They are currently on a downswing.
C)They might be seen as discriminatory.
D)They accurately predict job performance.
E)They allow no opportunity to cheat.

Question 60

A job _____ refers to the essential tasks, duties, and responsibilities involved in performing a job.

A)specification
B)description
C)design
D)title
E)validation

Question 61

The Equal Pay Act of 1963 prohibits unequal pay based on

A)gender.
B)age.
C)job type.
D)merit.
E)race or ethnicity.

Question 62

The consistency of test scores over time and across alternative measurements is known as

A)integrity.
B)reliability.
C)factuality.
D)content validity.
E)criterion-related validity.

Question 63

Which of the following acts prohibits discrimination based on race, sex, color, national origin, and religion?

A)The Fair Labor Standards Act of 1938
B)The Immigration Act of 1990
C)The Equal Pay Act of 1963
D)The Americans with Disabilities Act of 1990
E)The Civil Rights Act of 1964

Question 64

_____ tests are used to assess a job candidate's honesty.

A)Character
B)Personality
C)Reliability
D)Integrity
E)Cognitive ability

Question 65

According to the Age Discrimination in Employment Act, discrimination is prohibited against people aged

A)60 and over.
B)50-70.
C)70-75.
D)20-40.
E)40 and over.

Question 66

An analysis identifying the jobs, people, and departments for which training is necessary is a(n)

A)development exercise.
B)performance appraisal.
C)situational analysis.
D)needs assessment.
E)environmental scanning.

Question 67

_____ training is typically used to familiarize new employees with their new jobs, work units, and the organization in general.

A)Orientation
B)Diversity
C)Team
D)On-the-job
E)Introductory

Question 68

Phase two of training involves

A)job analysis.
B)designing a training program.
C)a needs assessment.
D)the selection of a training method.
E)evaluating effectiveness.

Question 69

The Americans with Disabilities Act, passed in 1990, prohibits

A)workplace modifications to facilitate disabled employees.
B)hiring people with contagious diseases.
C)employing people addicted to drugs or alcohol.
D)employment discrimination against people with disabilities.
E)disabled people from being required to work.

Question 70

Validity refers to the

A)qualifications needed for the job.
B)qualifications of a job candidate.
C)accuracy of a selection test.
D)interpretation of the test scores.
E)consistency of test scores over time.

Question 71

The news division of Channel 5 wanted to hire a new morning news anchor. As part of the interview process, candidates were asked to read several impromptu news stories from the teleprompter. This type of test is known as a _____ test.

A)cognitive ability
B)personality
C)performance
D)integrity
E)informal

Question 72

The legal concept that an employee may be terminated for any reason is known as

A)plausible termination.
B)employment-at-will.
C)expatriation.
D)memorandum of understanding.
E)terminal validity.

Question 73

Outplacement involves

A)recruiting from external sources.
B)hiring from external applicants.
C)attracting applicants from other countries.
D)transferring of employees to other branches.
E)helping laid off workers find other employment.

Question 74

Priscilla applied for a summer job at a mall clothing store. Following her interview, she was asked to take a test on paper. One of the questions she was asked was, "What you would do if you were to find a coin purse with money on a display table?" This type of test would be described as a(n)

A)personality test.
B)validity test.
C)intelligence test.
D)integrity test.
E)cognitive ability test.

Question 75

The process of helping people who have been dismissed from the company to gain employment elsewhere is known as

A)expatriation.
B)outplacement.
C)outsourcing.
D)inpatriation.
E)downsizing.

Question 76

Which of the following is true of training?

A)It usually starts with a needs assessment.
B)It is primarily given to higher-level employees.
C)It focuses on teaching managers how to perform their future jobs.
D)It involves teaching professional employees broader skills.
E)It is given only to those employees who opt for it.

Question 77

Teaching lower-level employees how to perform their present jobs is referred to as

A)training.
B)performance appraisal.
C)development.
D)performance counseling.
E)workplace education.

Question 78

In a performance test used for selecting employees, the test taker

A)executes a sample of the job.
B)takes a paper-and-pencil honesty test.
C)is measured for general aptitude.
D)observes others performing the job.
E)completes a pre-test and a post-test.

Question 79

The termination interview

A)is usually easier than a selection interview since both participants know each other.
B)should be conducted by the immediate superior.
C)should be conducted away from company premises for security purposes.
D)need not be in writing in order to avoid a lawsuit.
E)should allow time for a lengthy question and answer session.

Question 80

Which of the following involves a managerial performance test in which candidates participate in a variety of exercises and situations?

A)An assessment center
B)A management rotation
C)A cognitive ability test
D)An integrity test
E)A personality test