Deck 1: Managing and Performing

Question 1

A global company can be headquartered anywhere, but usually most of its employees come from the organization's home country.

Answer 1

False
Explanation:
Globalization means that a company's talent can come from anywhere. For example, more than half of GE's employees live outside the United States.

Question 2

Which of the following statements about international markets is true?

A)Incomes are rising but demand is stagnant.
B)Incomes are rising and demand is increasing.
C)Incomes are rising but demand is decreasing.
D)Incomes are dropping and demand is decreasing.
E)Incomes are dropping but demand is increasing.

Answer 2

B
Explanation: Companies that want to grow often need to tap international markets, where incomes are rising and demand is increasing.

Question 3

Which of the following is an example of collaboration across boundaries?

A)Allie, a bookkeeper, has an idea for keeping more efficient records of outstanding invoices, and she clears the idea with her accounting manager before implementation.
B)While working out in the company gym, Jamal comes up with an idea that might help his team member Ursula with the ad campaign she is working on.
C)Before deciding on the trim size of the book his editorial team is producing, Hector asks the shipping department how the various choices will affect packing costs.
D)Mei stays late to stuff an important mailing in envelopes because her boss, an executive, needs the mailing to go out in the next morning's mail.
E)After listening to the complaints of the other technicians in the IT Department, Gregor devises a standard form for company employees to use for service requests.

Answer 3

C
Explanation: One of the most important processes of knowledge management is to ensure that people in different parts of the organization collaborate effectively with one another. This requires productive communications among different departments, divisions, or other subunits of the organization.

Question 4

Which of the following economic sectors has become increasingly important to the U.S. economy?

A)Agriculture
B)Manufacturing
C)Fishing
D)Service
E)Forestry

Question 5

Globalization has reduced the need for innovation by equalizing production costs.

Question 6

Which of the following is an example of innovation?

A)A company that redecorates its stores to look up to date
B)A company that charges fees for late returns of rentals
C)A company that lowers the price of its traditional product
D)A company that invents a new way to deliver digital content
E)A company that reduces its staff to cut operating costs

Question 7

Which of the following types of companies are affected by globalization?

A)Primarily large companies
B)Primarily small companies
C)Both large and small companies
D)Only companies with overseas factories
E)Only companies with immigrant workers

Question 8

Done properly, sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

Question 9

Collaboration occurs within companies and between companies, but it cannot occur between a company and a customer.

Question 10

Knowledge management concerns developing which of the following resources of an organization?

A)Its members' expertise, skills, wisdom, and relations
B)Its loyal customer base
C)Its property, such as factories and administrative buildings
D)Its store of both resources and manufactured goods
E)Its equipment, such as vehicles, tools, and machines

Question 11

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Question 12

Top-level managers are also known as tactical managers because they translate general goals into specific objectives.

Question 13

An approach to achieving _____ includes preventing defects before they occur.

A)total quality
B)cost competitiveness
C)sustainability
D)innovation
E)efficiency

Question 14

Technological change is one of the ongoing challenges that characterize the current business landscape.

Question 15

Clydea has a coffee shop in Washington, D.C. One thing that attracts busy people to her shop is that she has perfected a way to make lattes and cappuccinos in half the time her competitors take. Which fundamental driver of success has Clydea emphasized?

A) Knowledge
B) Quality
C) Cost Competitiveness
D) Speed
E) Sustainability

Question 16

Emotional intelligence should be viewed as something you inherit and cannot change.

Question 17

In today's world, planning is a top-down function in which top executives establish business plans and tell others to implement them.

Question 18

It is sufficient for a manager to pay attention to one of the four management functions as long as he or she is very skillful at it.

Question 19

What is Web 2.0?

A)Social networking sites that allow users to publish and share information
B)An advanced type of search engine that disregards most unusable data
C)A type of Internet platform that displays information but does not have interactivity
D)A program that allows businesses to sell merchandise on the Internet more securely
E)A new form of web-based video communications technology

Question 20

The set of practices aimed at discovering and harnessing an organization's intellectual resources is known as _____.

A)Web 2.0
B)competitive advantage
C)cost competitiveness
D)knowledge management
E)quality

Question 21

In today's business climate, what is the recommended way to do planning?

A)As a top-down process in which the highest-level executives decide what to do
B)As a continual process that uses the input of people throughout the organization
C)As a process in which middle managers and top executive collaborate in decision making
D)As a process by which top executives make proposals and all levels of the company vote on them
E)As a bottom-up process in which all proposals must come from frontline employees or managers

Question 22

Which of the following statements best describes the contemporary work environment?

A)People can show up, do an OK job, and have a good career.
B)More than ever, people are held accountable for getting results.
C)Managers must be numbers-oriented to succeed.
D)Visionaries are considered disruptive in today's work climate.
E)If a manager is not charismatic, he or she cannot advance.

Question 23

The change from a local to a global marketplace is

A)irrelevant to today's business environment.
B)irreversible.
C)not necessary to remain competitive.
D)slowing down.
E)eliminating business challenges.

Question 24

Which of the following statements is true about the Internet?

A)It has reduced threats to most businesses.
B)It drives down costs.
C)It does not influence globalization.
D)It slows down globalization.
E)It slows down decision making.

Question 25

Which of the following is one of the ongoing challenges that characterize the current business landscape?

A)Uniformity of offerings
B)Technological change
C)Quality
D)Cost competitiveness
E)Speed

Question 26

Which of the following statements about managers is true?

A)It is more important for managers to be efficient than to be effective.
B)It is more important for managers to be effective than to be efficient.
C)Low-level managers should be efficient, while high-level managers should be effective.
D)Low-level managers should be effective, while high-level managers should be efficient.
E)The best managers maintain a clear focus on both effectiveness and efficiency.

Question 27

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at _____ management.

A)Knowledge
B)Scientific
C)Project
D)Service
E)Quality

Question 28

Done properly, sustainability encourages people to live in ways that can be maintained for the _____.

A)most profit
B)long term
C)individual
D)wealthy
E)present

Question 29

Adam focuses on assembling and coordinating the people, equipment, and supplies that his company needs to achieve its goals. What management function does Adam emphasize in his work?

A)Planning
B)Leading
C)Controlling
D)Sustaining
E)Organizing

Question 30

In the future, the most effective business organizations will be _____.

A)hierarchical
B)closed
C)flexible
D)bureaucratic
E)traditional

Question 31

Pedro is on the fast track to become an executive in his company. As he advances, he will most likely have less and less need of his _____ skills.

A)communication
B)technical
C)interpersonal
D)conceptual
E)decision

Question 32

Which of the following statements about job skills is true?

A)Communication skills are needed only by top managers.
B)Technical skills are equally important at all levels of management.
C)Interpersonal skills are equally important at all levels of management.
D)Decision skills are more important for frontline managers than top managers.
E)Conceptual skills are more important for frontline managers than top managers.

Question 33

Which of the following job titles indicates that a person is a frontline manager?

A)Vice President
B)Chief Financial Officer
C)Human Resources Manager
D)Floor Supervisor
E)Executive Assistant

Question 34

Which of the following involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers?

A)Total quality
B)Cost competitiveness
C)Sustainability
D)Innovation
E)Efficiency

Question 35

Elisa understands her own strengths and limitations, she manages her feelings and decisions well, and she deals effectively with other people. Elisa has _____.

A)verbal intelligence
B)business intelligence
C)cultural intelligence
D)leadership intelligence
E)emotional intelligence

Question 36

Which of the following is true of globalization?

A)The pace of change is slowing down.
B)Only large companies are affected by globalization.
C)Globalization is decreasing competition among companies.
D)A company's talent can come from anywhere.
E)The global marketplace is stable and unchanging.

Question 37

For her job, Bettina is expected to look ahead at the company's future and devise strategies for the company's long-term success and growth. Judging from this description, Bettina is a _____ manager.

A)top-level
B)frontline
C)middle
D)tactical
E)operational

Question 38

In what way has the Internet made cost competitiveness a more important consideration for businesses?

A)Retailers have more shipping options than before.
B)Advertising has become less effective because of online ads.
C)Consumers have more information about production processes.
D)Producers have more information about what competitors are doing.
E)Consumers can more easily compare prices online.

Question 39

Social capital is the

A)goodwill stemming from your social relationships.
B)understanding of how to behave in social situations.
C)cost of socializing with business colleagues.
D)cost to employers of workers socializing on the job.
E)network of favors exchanged by social equals.

Question 40

To be _____ is to achieve organizational goals.

A)efficient
B)effective
C)innovative
D)sustainable
E)strategic

Question 41

_____ is the introduction of new goods and services.

A)Collaboration
B)Efficiency
C)Innovation
D)Adaptation
E)Introspection

Question 42

A large part of Oscar's job is to help his company use more recycled products, reduce pollution, and switch to renewable sources of energy. Which of the following does Oscar's job focus on?

A)Sustainability
B)Total quality
C)Innovation
D)Collaboration
E)Cost competitiveness

Question 43

In terms of good management, efficiency differs from effectiveness primarily in the former's focus on

A)customer satisfaction.
B)shareholder profits.
C)customer retention.
D)employee turnover.
E)resource utilization.

Question 44

_____ is defined as the excellence of a product.

A)Innovation
B)Quality
C)Demand
D)Value
E)Reliability

Question 45

Leon is a general manager for Sur-Seal Corp., a gasket manufacturing firm. He is considering some changes to the production floor, which include layout adjustments and the purchase of new equipment to improve efficiency. He also wants to promote one of his employees to team leader. Which of the following functions of management is Lorenzo performing?

A)Planning
B)Training
C)Leading
D)Organizing
E)Controlling

Question 46

Cost competitiveness involves

A)sacrificing quality to keep costs low.
B)increasing prices to boost profits.
C)pricing products at a level attractive to consumers.
D)managing costs by being effective.
E)offering high-quality products at higher prices.

Question 47

Which of the following is one of the four fundamental traditional management functions?

A)Planning
B)Contracting
C)Outsourcing
D)Distributing
E)Innovating

Question 48

Which of the following is true of services?

A)They include intangible products like medical care.
B)They include manufacturing high-quality goods.
C)They focus on establishing short-term relationships.
D)Jobs based on services have been declining in recent years.
E)Insurance and haircuts are examples of tangible products.

Question 49

Which of the following statements is true of the sources of competitive advantage?

A)The best companies choose one source of competitive advantage and perfect it.
B)When companies improve one source of competitive advantage, others suffer.
C)It is possible to improve quality and also enhance speed.
D)Trade-offs do not occur among the six sources of competitive advantage.
E)It is possible to improve more than one source, but they should be tackled one at a time.

Question 50

Which of the following is true of speed as a success driver of organizational performance?

A)It is defined as the excellence of a product.
B)The requirement for speed has decreased with time.
C)Faster companies are more likely to be losers.
D)It separates the winners from the losers.
E)It is no longer considered as a strategic imperative.

Question 51

Peerless Press has recently started operations as a business. The managers have already determined their objectives and have decided on the type of publications they will specialize in. They have now started to attract people to work for them and have started determining the responsibilities of workers. Which of the following management functions are Peerless Press's managers performing?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Budgeting

Question 52

Leann and her top managers are choosing the goals that Leann's company should achieve and deciding in advance the appropriate actions needed to achieve those goals. What are they doing?

A)Staffing
B)Forecasting
C)Organizing
D)Planning
E)Reporting

Question 53

The managers at Sonic SmartPhones are currently developing strategies for the company's new products and setting objectives for its business units. These managers are engaging in the management function of

A)forecasting.
B)planning.
C)staffing.
D)organizing.
E)outsourcing.

Question 54

_____ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

A)Benchmarking
B)Planning
C)Organizing
D)Optimizing
E)Quantifying

Question 55

Which of the following functions of management is described as building a dynamic organization?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Organizational staffing

Question 56

Sustainability is defined as the

A)fast and timely execution, response, and delivery of results.
B)speed and dependability with which an organization delivers what customers want.
C)introduction of new goods and services into the market.
D)effort to minimize the use of resources, especially those that are polluting and non-renewable.
E)minimization of costs to achieve profits and be able to offer prices that are attractive to consumers.

Question 57

Which of the following statements is true of collaboration?

A)Collaboration occurs only within the boundaries of an organization.
B)A sole focus on unit performance spurs collaboration.
C)It is unrealistic to think that a company can collaborate with its customers.
D)Companies should capitalize on ideas generated within the organization alone.
E)Collaboration is an important process of knowledge management.

Question 58

Planning involves

A)analyzing current situations.
B)determining rewards for goals achievement.
C)attracting people to the organization.
D)motivating employees.
E)implementing necessary changes.

Question 59

Bill has the knack of inspiring the people in his department to learn new skills and to perform better than expected on the job. As a manager, what is Bill especially good at doing?

A)planning
B)staffing
C)leading
D)controlling
E)monitoring

Question 60

The planning function in the new business environment can also be described more dynamically as

A)building a dynamic organization.
B)delivering strategic value.
C)stimulating people to be high performers.
D)monitoring performance and implementing needed changes.
E)motivating workers to do their jobs effectively.

Question 61

_____ managers are typically concerned with the interaction between the organization and its external environment.

A)Operational
B)Top-level
C)Middle-level
D)Frontline
E)Tactical

Question 62

Senior executives responsible for the overall management and effectiveness of the organization are known as

A)frontline managers.
B)middle managers.
C)strategic managers.
D)tactical managers.
E)short-run managers.

Question 63

Tactical managers are often referred to as

A)frontline managers.
B)middle-level managers.
C)lower-level managers.
D)operational managers.
E)top-level managers.

Question 64

The chief executive officer, company president, and the chief operating officer are all examples of _____ managers.

A)strategic
B)tactical
C)operational
D)frontline
E)regional

Question 65

As one of the key management functions, leading focuses on a manager's efforts to

A)mobilize people to contribute their ideas.
B)build organizations that are flexible and adaptive.
C)make sure goals are met.
D)identify opportunities for sustainable advantage.
E)build a dynamic organization.

Question 66

When Elena, manager of the sales department for Eversharp Knives, realized that her plan to increase her associates' sales levels was not producing the desired results, she instituted a refresher training course that helped the associates achieve better results. Which of the following management functions is illustrated in this scenario?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Budgeting

Question 67

Which of the following is one of the three essential categories of skills that managers need?

A)Study skills
B)Technical skills
C)Negotiation skills
D)Counseling skills
E)Manipulative skills

Question 68

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the _____ function of management.

A)planning
B)controlling
C)leading
D)organizing
E)staffing

Question 69

Operational managers play a crucial role in an organization because they provide

A)the link between management and nonmanagement personnel.
B)overall direction by formulating strategy and controlling resources.
C)the key plans for an organization's success.
D)feedback on top management performance.
E)direction and strategy for the organization.

Question 70

A(n) _____ skill is the ability to perform a specialized task that involves a certain method or process.

A)conceptual
B)administration
C)interpersonal
D)communication
E)technical

Question 71

As a regional manager for Optasia Digital Cameras, Deirdre spends most of her time training new sales managers and making sure that information coming from headquarters reaches the company's branches. In this case, Deirdre would best be described as a(n) _____ manager.

A)frontline
B)tactical
C)operational
D)top-level
E)strategic

Question 72

Which of the following is a characteristic of operational managers?

A)They bridge the gap between higher and lower levels of management.
B)They focus on long-term issues of the business.
C)They develop on goals and plans that have been formulated by top-level managers.
D)They are directly involved with nonmanagement employees.
E)They break down the business' objectives into business units.

Question 73

The three levels of managers within large organizations are

A)authoritative, permissive, and submissive.
B)managerial, functional, and direct.
C)technical, functional, and departmental.
D)upper level, top management, and functional.
E)top, middle, and frontline.

Question 74

Titles such as assistant manager and supervisor typically belong to the _____ level of management.

A)strategic
B)middle
C)primary
D)operational
E)tactical

Question 75

Fred is the CEO of an international shipping company. Fred is most likely to focus on

A)long-term survival of the organization.
B)translating goals and objectives into specific activities.
C)managing frontline managers.
D)supervising nonmanagement employees.
E)initiating new daily activities.

Question 76

Zian supervises employees who work on the floor of the Nature's Secret Organic Snack Food factory. He cooperates closely with his manager in determining ways to improve the efficiency of the manufacturing process and then works to implement those plans. In this case, Zian would be considered a _____ manager.

A)frontline
B)tactical
C)middle-level
D)top-level
E)strategic

Question 77

Cara is responsible for studying the general goals and plans developed for her company and translating them into more specific objectives and activities for the employees in her department. Cara is a(n) ______ manager.

A)Operational
B)Frontline
C)Top-level
D)Strategic
E)Tactical

Question 78

_____ involves monitoring performance and making necessary changes.

A)Budgeting
B)Planning
C)Organizing
D)Leading
E)Controlling

Question 79

Jorge supervises the shipping department of a manufacturing company in Chicago. He contacts trucking companies to arrange pickups, and he makes sure that his team members load cartons onto the correct trucks. Jorge is a

A)frontline manager.
B)middle manager.
C)top-level manager.
D)tactical manager.
E)strategic manager.

Question 80

Compilation of an accounting statement can be categorized under _____ skills.

A)technical
B)communication
C)conceptual
D)interpersonal
E)decision-making