Deck 28: B: Extension: A Operations Management

Question 1

Distribution management systems coordinate the process of transporting materials from a manufacturer to distribution centers to the final customers.

Answer 1

True

Question 2

The scope of OM ranges across the organization and includes many interrelated activities, such as forecasting, planning capacity, scheduling, managing inventories, assuring quality, motivating employees, deciding where to locate facilities, and more.

Answer 2

True

Question 3

Which of the following activities is within the scope of OM?

A)Forecasting
B)Motivating employees
C)Scheduling
D)All of these

Answer 3

D

Question 4

Production is the creation of goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge.

Question 5

Which of the following statements is true?

A)Companies produce goods only without services.
B)Companies produce services only without goods.
C)Companies typically sell product packages, with a combination of goods and services.
D)None of these.

Question 6

Which of the following is an example of goods or services?

A)Dental/Medical Records
B)DVDs
C)Downloadable MP3s
D)All of these

Question 7

When does OM primarily increase value added?

A)During the input process.
B)During the transformation process.
C)During the output process.
D)None of these.

Question 8

Which of the following activities is not within the scope of OM?

A)Locating facilities
B)Training employees
C)Transportation planning
D)Capacity planning

Question 9

What is the creation of goods and services using the factors of production including land, labor, capital, entrepreneurship, and knowledge?

A)Operations Management
B)Production Management
C)Transformation process
D)Production

Question 10

Which of the following refers to value added?

A)Describes the difference between the cost of outputs and the value of price of inputs
B)Describe the similarities between the cost of inputs and the value of price of outputs
C)Describes the difference between the cost of inputs and the value of price of outputs
D)Any of the above depending on the situation

Question 11

What describes all of the activities managers do to help companies create goods?

A)Operations Management
B)Production Management
C)Transformation process
D)Production

Question 12

What is often referred to as the technical core and is the actual conversion of inputs to outputs?

A)Operations Management
B)Production Management
C)Transformation process
D)Production

Question 13

Which of the following is not a factor of production when creating goods and services?

A)Entrepreneurship
B)Capital
C)Knowledge
D)Manufacturing

Question 14

CMMI stands for the Capability Matrix Modeling Integrity framework.

Question 15

What is the management of systems or processes that convert or transform resources into goods and services?

A)Operations Management
B)Production Management
C)Transformation process
D)Production

Question 16

Tactical planning focuses on long-range planning such as plant size, location, and type of process to be used.

Question 17

A transformation process is often referred to as the technical core, especially in a manufacturing organization and is the actual conversion of inputs to outputs.

Question 18

Which of the following interacts with each phase in the conversion of inputs to outputs?

A)Services
B)Goods
C)Control
D)Information

Question 19

Value added is the term used to describe the difference between the cost of inputs and the value of price of outputs.

Question 20

Six sigma qualities goal is to detect potential problems to prevent their occurrence and produce no more than 3.4 defects per million opportunities.

Question 21

OM information systems can answer all of the following questions, except:

A)What resources will be needed?
B)Where the funding will come from to support the effort?
C)When each resource will be needed?
D)Who will perform the work?

Question 22

Which of the following represents the five key competitive priorities?

A)Cost, capacity, delivery, flexibility, inventory
B)Cost, quality, delivery, flexibility, service
C)Cost, quality, transportation, inventory, capacity
D)Cost, delivery, flexibility, inventory, capacity

Question 23

Which of the following is not a type of operational planning?

A)Strategic planning
B)Transformation planning
C)Tactical planning
D)Operational planning and control

Question 24

Which type of operational planning uses global inventory management systems?

A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)All of these depending on the industry

Question 25

Which modern quality control standard is a framework of best practices in managing, measuring, and monitoring software development processes?

A)Six sigma quality
B)Malcolm Baldrige National Quality Awards
C)CMMI
D)ISO 14000

Question 26

Define the term operations management.

Question 27

What tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time, the right place, and the lowest cost?

A)Transportation planning system
B)Distribution management system
C)Inventory management and control system
D)Materials requirement planning system

Question 28

Which modern quality control standard has the goal of detecting potential problems to prevent their occurrence and produce no more than 3.4 defects per million opportunities?

A)Six sigma quality
B)Malcolm Baldrige National Quality Awards
C)CMMI
D)ISO 14000

Question 29

What focuses on long-range planning such as plant size, location, and type of process to be used?

A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)None of these

Question 30

Which of the following describes the outcome of OM decisions?

A)Many possible alternatives.
B)Have varying impacts on revenue.
C)Have varying impacts on expenses.
D)All of these.

Question 31

What uses sales forecasts to make sure that needed parts and materials are available at the right time and place in a specific company?

A)Transportation planning system
B)Distribution management system
C)Inventory management and control system
D)Materials requirement planning system

Question 32

Which type of operational planning uses materials requirement planning systems?

A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)All of these depending on the industry

Question 33

What focuses on producing goods and services as efficiently as possible within the strategic plan?

A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)None of these

Question 34

Which type of operational planning uses distribution management systems?

A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)All of these depending on the industry

Question 35

Which of the following is one of the five key competitive priorities?

A)Cost
B)Capacity
C)Inventory
D)All of these

Question 36

Which type of operational planning uses inventory management and control systems?

A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)All of these depending on the industry

Question 37

What deals with the day-to-day procedures for performing work, including scheduling, inventory, and process management?

A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)None of these

Question 38

Which company uses package flow information systems at each location to cut truck delivery travel by more than 100 million miles each year?

A)UPS
B)Trek Bike Manufacturer
C)Frontier Airlines
D)None of these

Question 39

What consists of several stand-alone businesses?

A)Strategic planning units
B)Strategic business units
C)Tactical business units
D)Operational business units

Question 40

Which of the following is not one of the modern quality control standards?

A)Six sigma quality
B)Malcolm Baldrige National Quality Awards
C)ISO 100
D)ISO 14000

Question 41

Describe the five characteristics of competitive priorities.

Question 42

Describe the correlation between operations management and information technology.

Question 43

Explain operations management's role in business.