Deck 21: B: Extension: A Business Process

Question 1

What is a business process?

A)A standardized set of activities that accomplish a specific task, such as processing a customer's order
B)Rules and policies that result in a product or service that is received by an organization's external customer
C)Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
D)An attempt to understand and measure the current process and make performance improvements accordingly

Answer 1

A

Question 2

Business process reengineering integrates all of an organization's business process to make individual processes more efficient.

Answer 2

False

Question 3

The As-Is process model displays how the process problem will be solved or implemented.

Answer 3

False

Question 4

Which of the following is not one of the important characteristics of business processes?

A)The processes have internal users.
B)The processes have external users.
C)The processes occur only within organizations.
D)The processes occur across organizations.

Question 5

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence.

Question 6

The As-Is process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

Question 7

Which of the following is one of the important characteristics of business processes?

A)The process is cross-departmental.
B)The process has external users only.
C)The process occurs only within organizations.
D)The process has internal users only.

Question 8

Which of the following is not one of the three key steps involved in business process improvement?

A)Measure what matters to most customers.
B)Monitor the performance of key individuals.
C)Assign accountability for process improvement.
D)Monitor the performance of key business processes.

Question 9

A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

Question 10

Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises.BPR relies on a different school of thought than continuous process improvement.In the extreme, BPR assumes the current process is irrelevant, does not work, or is broken and must be overhauled from scratch.

Question 11

A business process can be viewed as a "value chain." By contributing to the creation or delivery of a product or service, each step in a process should add value to the preceding step.

Question 12

The continuous process improvement model is the analysis and redesign of workflow within and between enterprises.

Question 13

Business process reengineering attempts to understand and measure the current process and make performance improvements accordingly.

Question 14

The To-Be process model displays how the process problem will be solved or implemented.To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.

Question 15

The continuous process improvement model attempts to understand and measure the current process and make performance improvements accordingly.

Question 16

The To-Be process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

Question 17

A business process model is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Question 18

Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient.

Question 19

The process begins when a customer steps into line and ends when the customer receives the receipt and leaves the store.The process steps are the activities the customer and store personnel do to complete the transaction.

Question 20

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization.

Question 21

What is the continuous process improvement model?

A)A standardized set of activities that accomplish a specific task, such as processing a customer's order
B)Rules and policies that result in a product or service that is received by an organization's external customer
C)Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
D)An attempt to understand and measure the current process and make performance improvements accordingly

Question 22

Differentiate between customer facing processes and business facing processes.

Question 23

Describe business processes and their importance to an organization.

Question 24

What integrates all of an organization's business process to make individual processes more efficient?

A)Business process model
B)Business process management tools
C)Business process management
D)Business process mapping (or modeling)

Question 25

What represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes?

A)Business process model
B)As-Is process model
C)To-Be process model
D)Business process mapping (or modeling)

Question 26

What shows the results of applying change improvement opportunities to the current process model?

A)Business process model
B)As-Is process model
C)To-Be process model
D)Business process mapping (or modeling)

Question 27

Describe business processes and their importance to an organization.

Question 28

What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

A)Business process model
B)Business process management tools
C)Business process management
D)Business process mapping (or modeling)

Question 29

What is a graphic description of a process, showing the sequence of process tasks, that is developed for a specific purpose and from a selected viewpoint?

A)Business process model
B)As-Is process model
C)To-Be process model
D)Business process mapping (or modeling)

Question 30

Explain business process management along with the reason for its importance to an organization.

Question 31

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence?

A)Business process model
B)As-Is process model
C)To-Be process model
D)Business process mapping (or modeling)

Question 32

What is the analysis and redesign of workflow within and between enterprises?

A)Customer facing process
B)Business process reengineering
C)Continuous process improvement
D)Business process management

Question 33

Compare the continuous process improvement model and business process reengineering.