Deck 1: Understanding Behavior, Human Relations, and Performance

Question 1

Businesses during the Industrial Revolution were concerned with profits, not employees, and managers viewed people only as a source of production.

Answer 1

True

Question 2

The systems approach focuses on the whole system with an emphasis on the relationships between its parts.

Answer 2

True

Question 3

Interpersonal skill is the ability to work well with a diversity of people.

Answer 3

True

Question 4

Interpersonal skills are also called self-management abilities.

Question 5

One's own behavior usually is the actual cause of human relations problems.

Question 6

Under the Hawthorne effect, all people in the organization are affected by at least one other person, and each person affects the whole group or organization.

Question 7

Leaders are born, not made.

Question 8

The goal of human relations is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

Question 9

Transactional analysis integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States.

Question 10

Business skill is a human relations skill.

Question 11

A systems effect occurs when the organization and the employees get what they want.

Question 12

People are an organization's greatest asset, not technology, because people working together develop technology.

Question 13

Technical skills are more important than human relations skills.

Question 14

The focus of the first level of behavior is on the organization as a whole.

Question 15

One of the reasons people fail is because they are self-focused.

Question 16

Leadership skills are based on one's managerial skills.

Question 17

Leadership skills are inborn and cannot be developed.

Question 18

You can be a leader without being a manager.

Question 19

The total person approach realizes that an organization employs the whole person, not just his or her job skills.

Question 20

Human relations is just common sense.

Question 21

"Mark and Steve work very well on projects together and seem to enjoy what they do." Their actions can be considered:

A) group behavior.
B) technology-oriented.
C) a systems effect.
D) individual behavior.

Question 22

_____ is the collective action of a company's individuals and groups.

A) Organizational behavior
B) Taylorism
C) Scientific management
D) Company objective

Question 23

_____ is the extent to which expectations or objectives have been met.

A) Organizational behavior
B) Performance
C) Total person approach
D) Persistency

Question 24

"The members of the marketing department are having a meeting. There is a lot of disagreement over the content of the next ad." Which of the following levels of behavior does this best illustrate?

A) Individual
B) Customary
C) Organizational
D) Group

Question 25

"Prolifik, a software startup, received an award for the best new innovative business." Which of the following levels of behavior does this best illustrate?

A) Individual
B) Group
C) Organizational
D) Customary

Question 26

The goal of _____ is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

A) human relations
B) production
C) zero-sum condition
D) cooperative games

Question 27

A _____ situation occurs when the organization and the employees get what they want.

A) zero-sum
B) win-win
C) stalemate
D) catch 22

Question 28

Which of the following is a myth about human relations?

A) Human relations skills are more important than technical skills.
B) Leadership skills can be developed.
C) Effective leaders have good human relations skills.
D) Human relations is common sense.

Question 29

Which of the following is the most common cause of management failure?

A) Technological setbacks
B) Lack of recreational facilities
C) Low wages
D) Faulty human relations skills

Question 30

"Jack gave the board of directors a presentation on the product launch plan for the new product. His presentation was highly appreciated as it covered most of the queries that the directors had about this launch." Which of the following does Jack's action illustrate?

A) Behavior
B) Total person approach
C) Performance
D) Human relations

Question 31

"Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four." Which of the following is this an example of?

A) Performance
B) Total person approach
C) Systems effect
D) Organization

Question 32

The _____ realizes that an organization employs the whole individual, not just his or her job skills.

A) expectancy procedure
B) personality method
C) total person approach
D) skill realization style

Question 33

Which of the following is a fact about human relations?

A) Leaders are born, not made.
B) Human relations is just common sense.
C) High-quality relationships are important to success.
D) Technical skills are more important than human relations skills.

Question 34

Which of the following is a fact about human relations?

A) Leaders are born, not made.
B) Human relations is just common sense.
C) Technical skills are more important than human relations skills.
D) People are an organization's greatest asset.

Question 35

"The production department just set a record for the highest number of units made in an eight-hour period." Which of the following levels of behavior does this best illustrate?

A) Individual
B) Group
C) Organizational
D) Customary

Question 36

Which of the following is a myth about human relations?

A) People are an organization's greatest asset.
B) Leaders are born, not made.
C) High-quality relationships are important to success.
D) A human relations course is as important as a technical course.

Question 37

"My boss let me out early from work to see my son play in a football game. All I had to do was get all my work done for the day before I left." Which of the following does this illustrate?

A) Organization
B) Common sense
C) Organizational structure
D) The goal of human relations

Question 38

Which of the following is an organization's most valuable resource?

A) Infrastructure
B) Technology
C) People
D) Land

Question 39

"The manager is developing a part-time employee work schedule for next week and will be busy for a couple of hours." Which of the following levels of behavior does this best illustrate?

A) Individual
B) Customary
C) Organizational
D) Group

Question 40

"Norah is a new employee who greets everyone and is hard-working." Which of the following is this an example of?

A) Performance
B) Total person approach
C) Behavior
D) Systems effect

Question 41

_____ introduced transactional analysis during the 1960s.

A) William Ouchi
B) Eric Berne
C) Douglas McGregor
D) Peter Drucker

Question 42

_____ refused to employ children under the age of 11.

A) Robert Owen
B) Frederick Taylor
C) Eric Berne
D) Elton Mayo

Question 43

_____ conducted research to determine the characteristics of successful organizations.

A) Eric Berne
B) William Ouchi
C) Elton Mayo
D) Thomas Peters

Question 44

Which of the following is one of the reasons people fail?

A) Being self-focused
B) Being positive
C) Being optimistic
D) Helping others

Question 45

Which of the following refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work?

A) Taylorism
B) Functionalism
C) Scientific management
D) The Hawthorne effect

Question 46

"We have to find a way to improve our services to get an edge over our competitors." Which of the following factors can be identified with this statement?

A) Changing workforce
B) Ethics
C) Learning and knowledge
D) Diversity

Question 47

"Aaron is new in the company. There are thirty people on his floor. He is having problems remembering names." Which of the following should Aaron do to improve his ability to recall names?

A) Address them with titles like Mr. or Ms. and not worry about remembering names
B) While talking to people, call them by name two or three times
C) Maintain a notebook with people's photos and their respective names
D) Ask them their names every time he meets them

Question 48

Which of the following is a human relations guideline?

A) Being narcissistic
B) Acting before one thinks
C) Calling people by their names
D) Being physically fit

Question 49

Which of the following is a characteristic of successful people?

A) Being narcissistic
B) Being self-focused
C) Having a "me only" syndrome
D) Being optimistic

Question 50

Which of the following was an assumption of scientific managers?

A) Money was not the only motivation for workers.
B) Workers always acted rationally.
C) Profit would be increased if employees worked shorter hours.
D) Food and housing were the prime motivation for workers.

Question 51

_____ developed Theory Z.

A) Robert Owen
B) Eric Berne
C) William Ouchi
D) Elton Mayo

Question 52

"The new batch of executives needs to be trained on the company's social networking platform." Which of the following factors can be identified with this statement?

A) Changing workforce
B) Ethics
C) Diversity
D) Technology

Question 53

Eric Berne introduced _____.

A) sensitivity training
B) transactional analysis
C) the Hawthorne effect
D) theory Z

Question 54

Which of the following statements is most likely to make people defensive and cause arguments?

A) "I disagree"
B) "You're wrong"
C) "I admit"
D) "I understand completely"

Question 55

"There are many Asians and Europeans working in our company." Which of the following factors can be identified with this statement?

A) Diversity
B) Ethics
C) Crisis
D) Technology

Question 56

Which of the following is Elton Mayo known as?

A) The first manager-entrepreneur
B) The real father of personnel administration
C) The father of human relations
D) The father of scientific management

Question 57

_____ integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States. Theory Z

A) Theory Z
B) Systems theory
C) Contingency theory
D) Hybrid theory

Question 58

Under the _____, all people in an organization are affected by at least one other person, and each person affects the whole group or organization.

A) total person approach
B) zero-sum condition
C) construct mechanism
D) systems effect

Question 59

Popularly called _____ and rooted in the behavioral sciences, the science of human relations was developed in the late 1940s.

A) organizational behavior
B) occupational dynamics
C) operational science
D) scientific management

Question 60

"Nancy's been in this job for only a week. She needs to ask the accountant some questions but she doesn't remember his name." Which of the following would be most appropriate for Nancy to do before contacting him?

A) Ask someone for the accountant's name
B) Ask the accountant again for his name
C) Address the account with a title like Mr.
D) Get the work done without using his name

Question 61

_____ skill is the ability to work well with a diversity of people.

A) Internal
B) Holistic
C) Interpersonal
D) Metaphysical

Question 62

Which of the following is the best way to get what you want?

A) Be self-focused
B) Change the other person
C) Change the situation
D) Help other people get what they want and vice versa

Question 63

Do you believe that you can and will develop your human relations abilities and skills through this course? Explain your answer.

Question 64

Explain how one of the above trends or challenges could personally affect your human relations.

Question 65

_____ is the ability to influence others and work well in teams.

A) Authority
B) Power
C) Omnipotence
D) Leadership skill

Question 66

Which of the following are also called self-management abilities?

A) Interpersonal skills
B) Intrapersonal skills
C) Social skills
D) Leadership skills

Question 67

Which of the following is a leadership skill?

A) Persistence
B) Arbitrariness
C) Capriciousness
D) Anxiousness

Question 68

Give an example, personal if possible, of a situation in which the goal of human relations was met. Explain how the individual's needs were met and how the organizational objectives were achieved.

Question 69

Give two specific examples of your involvement in human relations-one positive and one negative. Also identify the level of behavior for each example.

Question 70

In your own words, explain why human relations skills are important to you. How will they help you in your career?

Question 71

Which 2 of the 10 human relations guidelines need the most effort on your part? Which 2 need the least? Explain your answers.

Question 72

"Our supervisor, Daniel, is a great guy. He appreciates the work we do and inspires us to perform better." Which of the following best describes Daniel's behavior?

A) Being positive
B) Being humorous
C) Being politically correct
D) Using people

Question 73

Give a specific example of a human relations problem in which you elected to change yourself rather than the other person or situation. Be sure to identify your changed behavior.

Question 74

Give two specific examples of how human relations affected your performance-one positive and the other negative. Be specific in explaining the effects of human relations in both cases.

Question 75

____ skills are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity.

A) Interpersonal
B) Intrapersonal
C) Social
D) Metacommunicative

Question 76

Give a specific example, personal if possible, that supports the total person approach. Explain how an individual's job performance was affected by off-the-job problems.

Question 77

Give a specific example, personal if possible, of the Hawthorne effect. It could be when a teacher, coach, or boss gave you special attention that resulted in your increased performance.

Question 78

The _____ contract is the shared expectations between people.

A) biological
B) physical
C) psychological
D) physiological

Question 79

Which of the following is the best way to resolve human relations problems?

A) Change oneself
B) Change the situation
C) Change the other person
D) Ignore the problem

Question 80

"Although there are a lot of differences in the team, Neil, the supervisor, doesn't seem deterred." Which of the following best describes Neil's behavior?

A) Being humorous
B) Being genuinely interested in other people
C) Being indifferent to the problems
D) Being optimistic