Deck 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Question 1

Feedback indicates how well a particular medium conveys information and promotes learning.

Answer 1

False

Question 2

The sun was right in Matt's eyes, so he looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as feedback in the communication process.

Answer 2

False

Question 3

A newsletter is a richer medium than a videoconference.

Answer 3

False

Question 4

Encoding the message is the first step of the communication process.

Question 5

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Question 6

Communication is simply sending information from one person to another.

Question 7

Charles shut his eyes and shook his head when his boss announced the holiday schedule. This is an example of a channel.

Question 8

Lynn had many spelling and grammar mistakes in her report, some of which made the content difficult to understand. This is an example of poor encoding.

Question 9

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

Question 10

If you are nervous in a job interview, it is best not to admit it.

Question 11

An order-taker who has a thick accent, or someone who speaks too fast at a fast-food drive-through, are examples of communication barriers.

Question 12

Feedback is the pathway by which a message travels.

Question 13

A rich medium of communication is best for routine situations.

Question 14

Poor communication between staff and managers does not have a financial cost to organizations.

Question 15

If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.

Question 16

Encoding is translating a message into understandable symbols or language.

Question 17

Kelly did not receive an important e-mail from a client because her company's e-mail server was down. This is an example of the communication medium being blocked.

Question 18

The danger of using a lean medium for nonroutine matters is that it results in information oversimplification; it doesn't provide enough of the information the receiver needs and wants.

Question 19

Noise can occur in nonverbal communication.

Question 20

You are an efficient communicator when you can transmit your intended message accurately in the least time.

Question 21

The study of the meaning of words is called terminology.

Question 22

Men are eight times more likely than women to negotiate their starting pay.

Question 23

There is a tendency to look away from others when beginning to speak and to look at them when done; eye contact signals the beginning and end of a conversation.

Question 24

Smiling represents warmth, happiness, or friendship across all cultures.

Question 25

Time-zone differences are physical barriers to communication.

Question 26

Men are more tactful than women when it comes to giving feedback because they temper criticism with praise.

Question 27

One of the ways to improve communication is to avoid animation.

Question 28

Women are less likely than men to ask questions or ask for directions.

Question 29

Good teams tend to use touch more than bad teams do, according to research.

Question 30

When a supervisor tells you, "We need to get this done right away," the supervisor has created a physical barrier to the communication process, as the words right away are vague.

Question 31

A stereotype consists of oversimplified beliefs about a certain group of people.

Question 32

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees, employees communicating with bosses.

Question 33

Nonverbal communication consists of messages sent outside the written or spoken word.

Question 34

Trust between parties is not an important element in preventing communication problems.

Question 35

Jargon is terminology specific to a particular profession or group.

Question 36

Usually a male executive who wants the advice of an executive coach will turn to a man.

Question 37

Crossing one's legs can be interpreted as defensiveness.

Question 38

Our egos, including pride, self-esteem, and even arrogance, are a barrier to communication.

Question 39

Jargon is a type of semantic barrier.

Question 40

Listening with judgment improves communication.

Question 41

Among users of social networks, 18- to 29-year-olds are more likely to monitor the content of their profile and who has access to it.

Question 42

Multicommunicating represents the use of multiple technologies to participate in an interaction.

Question 43

Management by wandering around (MBWA) increases the problems of distortion that inevitably occur with formal communication.

Question 44

High-definition videoconference systems that simulate face-to-face meetings between users are known as telepresence technology.

Question 45

Streamline meetings by distributing a meeting agenda in advance, with meeting objectives and prioritized topics and number of minutes allowed for discussion.

Question 46

Telework encompasses working from home.

Question 47

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

Question 48

Formal channels of communication are typically faster than the grapevine.

Question 49

The average worker receives 25 e-mails a day.

Question 50

The right of people to reveal information about themselves is known as privacy.

Question 51

The greater the use of e-mail within an organization, the less connected coworkers feel.

Question 52

Most people would rather give up their mobile phones than their TVs or the Internet.

Question 53

Flexible work arrangements are as important as compensation for Millennials in choosing employment.

Question 54

The grapevine is an example of informal communication.

Question 55

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

Question 56

Research finds that reducing an organization's travel budget increases its revenue and profitability.

Question 57

The main purpose of horizontal communication is coordination between and within work units.

Question 58

Horizontal communication is impeded by rivalry between workers or work units, which prevents sharing of information.

Question 59

When an employee recommends to her manager that her department needs additional help for the inventory process, it is considered horizontal communication.

Question 60

A system of safeguards for protecting information technology from threats is known as security.

Question 61

The communication process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference.

Question 62

Effective teams have been found to have more face-to-face than digital encounters.

Question 63

By and large, speed-reading is effective.

Question 64

When your intended message is sent accurately in the least amount of time, you are a(n) _____.

A) economical communicator
B) collaborative communicator
C) formal communicator
D) efficient communicator
E) effective communicator

Question 65

To be a better listener, you should ask the speaker questions and recap what the speaker said.

Question 66

Jyl, a supervisor, told her employees, "The store will close Monday for inventory. All employees are expected to participate." This is an example of upward communication.

Question 67

A linguistic style is a person's characteristic speaking patterns-pacing, pausing, directness, word choice, and use of questions, jokes, stories, apologies, and similar devices.

Question 68

Today, problems with smartphones range from mere annoyances to deadly distractions.

Question 69

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as cybertechnology.

Question 70

Top-down reading is a strategy for becoming a more productive reader, and requires you to rate, question, survey, skim, and summarize your reading.

Question 71

Causing distractions, leaving the wrong impression, and replacing real conversation are drawbacks commonly associated with the use of social media.

Question 72

A disadvantage of teleworking is less job satisfaction and productivity.

Question 73

An audience can typically remember about 10 points from a speech.

Question 74

There is increasing evidence that women are superior at multitasking, which is needed to handle business complexities, and that they are better at relationships, which is important in developing effective teams.

Question 75

A discerning listener sometimes tunes out the speaker and misses data.

Question 76

One effective strategy for laying out your ideas in writing is to move from least controversial to most controversial.

Question 77

Which of the following statements is not true about communication in the workplace?

A) Communication is the most important factor in advancing careers.
B) 14% of each 40-hour workweek is wasted because of poor communication between staff and managers.
C) The equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers.
D) The process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference.
E) Improving communication can save time, but not money.

Question 78

Generally people comprehend about 85% of a typical verbal message.

Question 79

Communication is _____.

A) speaking or writing so that another is able to comprehend the meaning
B) interpretation of messages sent via any media
C) the combined activities of speaking and listening
D) a process involving only the sender, message, and receiver
E) the transfer of information and understanding from one person to another

Question 80

One study found that the top predictor of success and upward mobility is how much a person reads and how fast he or she is at it.