Deck 1: The Exceptional Manager: What You Do, How You Do It

Question 1

In business, innovation is defined as seeking ways to deliver less costly goods but in similar ways because change can hurt employee morale.

Answer 1

False

Question 2

One of challenges of management is that problems and scenarios are seldom similar, so managers are not able to use past products and accomplishments as indicators of future success.

Answer 2

False

Question 3

As a customer, the only way of improving our understanding of how to deal with organizations is by talking directly with companies, not by studying management.

Answer 3

False

Question 4

Having airline representatives apologize for service difficulties is efficient, but it's not effective when customers are angry and less inclined to continue doing business.

Question 5

Management includes the pursuit of organizational goals efficiently and effectively.

Question 6

At times, to be efficient in management means not using resources the most cost-effectively.

Question 7

When managing for competitive advantage, the first "law" of business is "take care of the employees."

Question 8

Employees can be taught how to be exceptional managers.

Question 9

Lower-level managers typically make less than $10 million in their lifetime, but they do earn fairly good incomes compared with most workers.

Question 10

The career of Mary Barra, CEO of General Motors, demonstrates that a key to career growth is the ability to spend money.

Question 11

Most managers are not in a position to be a mentor to others.

Question 12

Taking care of the customer is not as vital for nonprofit organizations compared to for-profit businesses.

Question 13

In organizations today, the emphasis is on efficiency, as companies strive to produce goods or services as quickly as possible using as few employees and raw materials as possible.

Question 14

Good managers create value.

Question 15

Since verbal expressions and gestures don't have the same meaning to everyone throughout the world, not understanding such differences can affect how well organizations manage globally.

Question 16

Effectiveness mean to use resources-people, money, raw materials, and the like-wisely and cost-effectively.

Question 17

Studying management is likely to help you understand how to deal with organizations from the outside, relate to your supervisors, interact with coworkers, and manage yourself in the workplace.

Question 18

The ideal state that many people seek is an emotional zone somewhere between excitement and anxiety.

Question 19

Today nearly one in six American workers is foreign-born.

Question 20

Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.

Question 21

When Paul, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.

Question 22

One advantage of e-business is that managers can require employees and teams to work at certain times, and require employees to work at the same location.

Question 23

Knowledge management is an industry system that customers and potential customers can utilize to acquire pricing and other information about industry products, discounts, and companies.

Question 24

For managers, one of the problems with e-business is that it increases the cost of communication.

Question 25

Videoconference meetings use video, audio links, and computers that allow people globally to see, hear, and talk with one another.

Question 26

E-mail is the term for electronic-mail messages and documents transmitted over a computer network.

Question 27

Unsustainable business practices have resulted from an often accepted notion that natural resources are limitless.

Question 28

The intranet is a global network of independently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world.

Question 29

A problem for managers typically associated with interconnected databases is the high cost of this type of system.

Question 30

Synergy computing involves using state-of-the-art computer software and hardware to help people work better together.

Question 31

Telecommuting is seldom utilized by organizations because of the high costs resulting from travel and other expenses associated with meeting in groups on a regular basis.

Question 32

Over the last 10 years, business crime has all but disappeared, thanks to technological oversight.

Question 33

Working as a manager can provide a positive path to a meaningful life.

Question 34

Having fewer meetings and the feeling of increased respect are typical reasons that many people want to become a manager.

Question 35

The illegal buying and selling of goods or services over computer networks is known as e-commerce.

Question 36

Susan, a district manager for a large retail chain, is comparing the goals of her stores with recent sales. She knows that two stores are underperforming, so she plans on meeting with those managers to discuss corrective action; this process is the controlling managerial function.

Question 37

Project management software allows customers to request a company to supply their product or service by a particular technician at a requested time and price.

Question 38

The "management functions" are sometimes called the "six management parts."

Question 39

George is developing a new employee schedule for his lawn care service due to the increase in business during the summer. While doing this, George is involved in organizing.

Question 40

Controlling is the arranging of jobs, people, and other resources to accomplish tasks and responsibilities.

Question 41

Entrepreneurship means reducing or avoiding many of the possible risks associated with creating a new enterprise.

Question 42

Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager.

Question 43

Acting on impulses regularly, working on several items simultaneously rather than focusing on one task, and dealing with distractions as they arise are characteristics of good executive functioning.

Question 44

Don, a middle manager, directly supervises the nonmanagerial personnel who work on the factory production line.

Question 45

The work time for most managers typically consists of long periods during the day that are uninterrupted.

Question 46

The departments in a retail department store are managed by the general manager.

Question 47

The traditional organizational model is most often represented by a tree, where leaders are at the root, with layers of employees above.

Question 48

In their three informational roles as monitor, disseminator, and spokesperson, managers receive and communicate information with other people inside and outside the organization.

Question 49

One of the easier components of management is time and task management.

Question 50

The three interpersonal managerial roles include figurehead, leader, and liaison activities.

Question 51

Mintzberg's research found that managers typically work about 40 hours, and less than 30 hours is not unheard of.

Question 52

The vice president of human resources is a first-line manager.

Question 53

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

Question 54

Tanesha, a middle manager, is responsible for the strategic long-term decisions about the overall direction of her company, and she initializes the corporate goals, policies, and strategies.

Question 55

According to management theorist Peter Drucker, "knowledge workers" are analogous to conductors in a symphony.

Question 56

The primary purpose of a nonprofit organization is to make a profit and offer services to many clients.

Question 57

When Greg meets regularly with his workers to provide encouraging words so they work hard to achieve the company's goals, he is engaged in the management function of controlling.

Question 58

Mintzberg proposed that managers utilize written communication more than verbal because of the possible confusion of the latter.

Question 59

Martina recently met with her manager, Omari, who spent time motivating her by showing Martina how important she is to the company's success. Martina is now excited to do her part to help the company achieve its goals. Omari was performing the management function known as leading.

Question 60

There are two levels of management in an organization: top and first-line.

Question 61

ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a ____ over its competition.

A) quality mark
B) effectiveness advantage
C) synergy
D) leadership dimension
E) competitive advantage

Question 62

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___.

A) developing synergy
B) delegating
C) entrepreneuring
D) managing
E) vision planning

Question 63

Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager.

A) effective
B) diverse
C) detail
D) efficient
E) macro

Question 64

Human skills are the least important skill for top managers.

Question 65

The multiplier effect states that a manager's influence on the organization ___.

A) has implications far beyond the results that can be achieved by one person acting alone
B) is felt repeatedly for many days
C) can have great and continual cost implications
D) also results in large consequences for employees' families
E) can result in many types of company diversity

Question 66

Entrepreneurial companies have been called "gazelles" for the two attributes that make them successful: speed and agility.

Question 67

Those who study management will understand how to ___.

A) relate to their managers and deal with organizations from the outside
B) better manage money
C) relate to coworkers and deal with technology
D) sell their product
E) counsel workers on personal and family issues

Question 68

Becoming a manager offers ___.

A) few rewards due to the large amount of stress
B) many rewards apart from money and status
C) an individual to be exempt from some current laws
D) an individual to not have to stretch his or her abilities
E) little apart from money and status

Question 69

Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals; Greg is a(n) ____ manager.

A) effective
B) diverse
C) detail
D) efficient
E) macro

Question 70

Robert Katz proposed that through strong observation, managers acquire conceptual and human skills.

Question 71

Samuel, a marketing manager, recently attended a management workshop where he learned of Mihaly Csikzentmihalyi's view that the ideal state that many people seek is ___.

A) between a high and low pay rate
B) a point of little working and more relaxing
C) an emotional zone somewhere between boredom and anxiety
D) where very little work is required
E) a high-pressure career that makes an individual stronger

Question 72

Management is defined as the pursuit of organizational goals ____.

A) efficiently and effectively
B) correctly and with synergy
C) economically
D) efficiently and in a detailed-oriented manner
E) with passion and effectiveness

Question 73

Opportunity entrepreneurs are those who start their own business because they lost a job.

Question 74

Two of the primary challenges facing managers today are ____.

A) dealing with employee issues and maintaining good records
B) dealing with the lack of information and union problems
C) dealing with union and financial issues
D) managing for a competitive advantage and diversity
E) dealing with ethical dilemmas and decreasing diversity

Question 75

At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.

A) ad hoc teams
B) an organization
C) visionaries
D) stretch goals
E) a force

Question 76

The rarest and most precious resource in business according to Fortune magazine is ___.

A) financial capital
B) skilled and effective managers
C) quality, low-cost equipment
D) healthy workers
E) workers and managers

Question 77

One way to think of management is ___.

A) efficiency in motion
B) the science of helping people
C) the science of accomplishing things
D) the art of getting things done through people
E) the science of synergy

Question 78

Having required technical skills is most important among managers at the lower levels.

Question 79

Both entrepreneurs and managers have a high need for achievement and a strong belief in personal control of destiny.

Question 80

Extrapreneurists, internalists, venture capitalists, and angel developers are the four types of Entrepreneurship.