Deck 12: Human Resource Management

Question 1

Disadvantages of outsourcing include increased costs and increased flexibility.

Answer 1

False
Explanation: Outsourcing can give managers increased flexibility and also allows them to use human resources at a lower cost.

Question 2

A human resource management system is a part of the organizational architecture that managers develop to use resources efficiently and effectively.

Answer 2

True
Explanation: Organizational architecture is the combination of organizational structure, control systems, culture, and a human resource management system that managers develop to use resources efficiently and effectively.

Question 3

Which of the following components of the HRM system focuses on ensuring employees learn and build the skills and abilities needed to perform their jobs effectively in the present as well as in the future?

A)recruitment and selection
B)labor relations
C)performance appraisal
D)performance feedback
E)training and development

Answer 3

E
Explanation: After recruiting and selecting employees, managers use the second component of the HRM system, training and development, to ensure that organization members develop the skills and abilities that will enable them to perform their jobs effectively in the present and in the future.

Question 4

Instead of hiring an accountant, J&K Consultants decide to contract with a local accounting firm for their accounting needs.This is an example of outsourcing.

Question 5

Performance feedback is the process by which managers share performance appraisal information with their subordinates so the subordinates have an opportunity to reflect on their own job performance.

Question 6

_____ includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

A)Product management
B)Human resource management
C)Total quality management
D)Distribution management
E)Customer relationship management

Question 7

Managers at Way Fowler Inc.ensure that new recruits receive on-the-job coaching by experienced employees who serve as mentors and advisers to them.This is an example of which of the following components of the HRM system?

A)training and development
B)recruitment and selection
C)labor relations
D)performance appraisal
E)feedback

Question 8

Cost saving is a major reason why managers engage in offshoring.

Question 9

Which of the following components of the HRM system focuses on attracting and hiring employees who have the abilities and skills and have had the experiences to help the organization achieve its goals?

A)training and development
B)labor relations
C)recruitment and selection
D)performance appraisal
E)feedback

Question 10

Human resource management (HRM) includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

Question 11

Davidson Software Technologies believes in hiring only the best programmers in the industry.As a result, it uses a comprehensive hiring process that involves testing and interviewing dozens of highly qualified professionals before hiring.This is an example of which of the following components of the HRM system?

A)training and development
B)labor relations
C)recruitment and selection
D)performance appraisal
E)performance feedback

Question 12

Benefits are determined by a number of factors such as characteristics of the organization and the job and levels of performance.

Question 13

Using grievance procedures, workers who believe they are not being fairly treated are allowed to voice their concerns and have their interests represented by the union.

Question 14

In simulations, learning occurs in the work setting as employees perform their job tasks.

Question 15

A high pay level may benefit an organization that is pursuing excellent customer service.

Question 16

Labor relations are the activities managers engage in to ensure that they have effective working relationships with the workers' unions that represent their employees' interests.

Question 17

An organization that selects students by conducting career fairs on college campuses is using internal recruitment.

Question 18

A subjective appraisal is based on a manager's perceptions.

Question 19

Trait appraisals have the advantage over behavioral appraisals in giving employees clear information about what they are doing right and wrong and how they can improve their performance.

Question 20

Promising employees are required to undergo various training programs that focus on the skills required to become an effective manager in their respective fields in the future.This is called development.

Question 21

A(n) _____ details the knowledge, skills, and abilities needed to perform the job.

A)job description
B)subjective appraisal
C)position analysis questionnaire (PAQ)
D)job specification
E)objective appraisal

Question 22

Which of the following components of the HRM system serves a developmental purpose by providing employees valuable information about their strengths and weaknesses?

A)recruitment and selection
B)labor relations
C)performance appraisal and feedback
D)pay and benefits
E)training and development

Question 23

An organization requires all job applicants to fill out applications with details such as their name, age, educational qualifications, and previous work experience.This organization is focusing on which aspect of the selection process?

A)interview process
B)paper-and-pencil test
C)personality assessment
D)background information
E)reference-checking

Question 24

Instead of hiring an accountant, an organization decides to contract with a local accounting firm for its tax accounting needs.The process is known as

A)lateral recruitment.
B)external recruitment.
C)outsourcing.
D)internal recruitment.
E)offshoring.

Question 25

_____ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

A)Labor relation
B)Subjective appraisal
C)Feedback
D)Recruitment
E)Job enlargement

Question 26

_____ refer(s) to job changes within an organization that entail no major changes in responsibility or authority levels.

A)Promotion
B)Lateral moves
C)Job hunting
D)External recruitment
E)Job hopping

Question 27

_____ refers to the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.

A)Training
B)Selection
C)Development
D)Performance appraisal
E)Feedback

Question 28

Joe always ensures that potential job applicants are aware of both the advantages as well as the disadvantages associated with the position they are applying for.Joe's assessment of the position indicates

A)equal employment opportunity compliance.
B)a 360-degree appraisal.
C)a focus strategy.
D)a realistic job preview.
E)a low-cost strategy.

Question 29

Bridgett needs time off from work to care for a family member who is ailing from a terminal illness.Which of the following laws mandates that Bridgett be allowed to take an unpaid leave?

A)Occupational Safety and Health Act
B)Civil Rights Act
C)Family and Medical Leave Act
D)National Labor Relations Act
E)COBRA Act

Question 30

_________ refers to the recruiting processes conducted by an organization to find people outside the organization who have not worked for the organization previously.

A)Internal recruiting
B)Lateral recruiting
C)External recruiting
D)Transferring
E)Promoting

Question 31

As a part of its human resource planning process, KRQ Consulting estimates the qualifications of all current employees as well as the qualifications of the available workers in the external job market.KRQ Consulting is engaging in

A)management accounting.
B)supply forecasting.
C)insourcing.
D)offshoring.
E)simulations.

Question 32

Which of the following is true about internal recruitment?

A)The cost for internal recruitment is higher than that of external recruitment.
B)External applicants are more familiar with the organization than internal applicants.
C)Internal recruitment consumes relatively less time than external recruitment.
D)Managers have a wider pool of candidates to select from if they recruit internally than externally.
E)Managers rely more on internal applicants to bring fresh ideas to the organization than external applicants.

Question 33

The _____ restricts mandatory retirement and especially benefits older employees.

A)Equal Pay Act
B)Civil Rights Act
C)Age Discrimination in Employment Act
D)Americans with Disabilities Act
E)Family and Medical Leave Act

Question 34

Which of the following laws requires that managers ensure that employees are protected from workplace hazards?

A)Occupational Safety and Health Act
B)Civil Rights Act
C)Family and Medical Leave Act
D)National Labor Relations Act
E)Taft-Hartley Act

Question 35

When managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies, they are engaging in

A)supply forecasting.
B)insourcing.
C)training and development.
D)demand forecasting.
E)outsourcing.

Question 36

The process of identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is collectively known as a

A)job evaluation.
B)job application.
C)job definition.
D)job appraisal.
E)job analysis.

Question 37

At the beginning of a fiscal year, Bob undertakes various activities to make labor demand and supply forecasts.Bob does these activities as a part of

A)human resource accounting.
B)human resource development.
C)human resource planning.
D)training and development.
E)job analyses.

Question 38

A _______ details the tasks, duties, and responsibilities that make up a job.

A)job description
B)job evaluation
C)statement of goals
D)job specification
E)performance feedback

Question 39

_______ is the process by which managers determine the potential of job applicants in performing particular jobs by evaluating their qualifications and previous job experience.

A)Interviewing
B)Selection
C)A 360-degree appraisal
D)Validating
E)Reference-checking

Question 40

The _____ component of human resource management encompasses the steps that managers take to develop and maintain a good working association with the workers' unions that represent their employees' interests.

A)recruitment and selection
B)labor relations
C)performance appraisal and feedback
D)pay and benefits
E)training and development

Question 41

To develop executives who will have an understanding of and expertise in a variety of functions, products and services, and markets, managers make sure that executives with high potential have different job proficiencies, some inline positions and some in staff positions.This is employee development through

A)varied work experiences.
B)formal education.
C)on-the-job training.
D)role-playing.
E)simulation.

Question 42

_____ are used by managers to assess subordinates on what they do on the job.

A)Sales appraisals
B)Behavior appraisals
C)Goal appraisals
D)Results appraisals
E)Trait appraisals

Question 43

In order to develop employees who can take on new responsibilities and more challenging positions, an organization provides a tuition reimbursement program to its employees.In this case, the organization is aiming to develop its employees through

A)mentoring.
B)training.
C)formal education.
D)varied work experiences.
E)simulation.

Question 44

_____ questions often present interviewees with a scenario they are likely to encounter on the job and ask them to indicate how they would handle it.

A)Unstructured interview
B)Situational interview
C)Traditional interview
D)Conventional interview
E)Informal interview

Question 45

As part of the selection process, Marcos was required to take a test to determine if he had the necessary skills to perform the jobs successfully.What type of test would Marcos most likely be required to take?

A)behavioral test
B)personality test
C)trait test
D)morale test
E)ability test

Question 46

A job applicant is interviewed multiple times by different interviewers.In each case, it was found that the interviewers drew similar conclusions about the applicant.This indicates the interview process has high

A)validity.
B)reliability.
C)flexibility.
D)affability.
E)complexity.

Question 47

Before creating training and development programs, managers should perform a _____ to determine which employees require training or development and what type of skills or knowledge they ought to acquire.

A)job analysis
B)feedback session
C)realistic job preview
D)needs assessment
E)subjective appraisal

Question 48

_____ refers to a manager's evaluation of a subordinate's job performance and her contributions to the organization.

A)Monitoring
B)Job analysis
C)Validating
D)Performance testing
E)Performance appraisal

Question 49

The selection process for a school teacher's job requires the applicant to keep a class of thirty students engaged in a classroom activity for an hour.The candidate is evaluated by the interviewers during this period, and the activity plays a vital role in the selection process.This is an example of which of the following types of tests?

A)physical ability test
B)personality test
C)ability test
D)paper-and-pencil test
E)performance test

Question 50

Which of the following focuses mainly on preparing organization members to take on new responsibilities and challenges?

A)training
B)evaluation
C)appraisal
D)job analysis
E)development

Question 51

________ tests measure the body strength and stamina of job applicants.

A)Ability
B)Physical ability
C)Trait
D)Personality
E)Performance

Question 52

Gathering background information, performance tests, physical ability tests, and references are all examples of

A)selection tools.
B)performance appraisal tools.
C)subjective appraisal tools.
D)quality assurance tools.
E)objective appraisal tools.

Question 53

Newly hired trucking employees of a courier delivery service ride with experienced drivers during deliveries to familiarize themselves with routes, timing, and driving conditions.This method of imparting training is an example of

A)simulations.
B)classroom instruction.
C)on-the-job training.
D)formal education.
E)role-playing.

Question 54

_____ is the process by which a manager shares performance appraisal information with a subordinate and develops a plan for the future development of that subordinate.

A)Training
B)Selection
C)Performance feedback
D)Recruitment
E)Job evaluation

Question 55

Due to the complexity and severe consequences of mistakes, pilots are required to undergo training in an artificial setting that closely mimics actual flying conditions.This type of training is called

A)simulation.
B)apprenticeship.
C)on-the-job training.
D)formal education.
E)assistantship.

Question 56

Which of the following is often included for employee development, but not used for training?

A)simulation
B)classroom instruction
C)on-the-job training
D)formal education
E)role-playing

Question 57

A manager attempting to select a test for a job applicant that will most accurately predict the applicant's performance on the job is primarily concerned with the _____ of the test.

A)validity
B)predictability
C)reliability
D)compatibility
E)consistency

Question 58

The routine selection process for becoming a law enforcement officer includes tests that measure an applicant's ability to perform certain job-specific tasks such as running stairs, dragging a weight, or climbing a wall.This is an example of a(n)

A)physical ability test.
B)personality test.
C)trait test.
D)behavioral test.
E)performance test.

Question 59

_____ focuses primarily on teaching organization members how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective performers.

A)Performance appraisal
B)Training
C)Development
D)Objective appraisal
E)Worker relations

Question 60

Dion's method of interviewing involves asking applicants the same standard set of questions.What type of interview does Dion conduct?

A)unstructured interview
B)situational interview
C)customized interview
D)structured interview
E)virtual interview

Question 61

Which of the following is true about strategic human resource management?

A)The objective of an HRM system is to develop a strategic HRM system.
B)Each component of an HRM system influences the others.
C)The legal environment has little effect on human resource management.
D)Managers must abide by only national laws and regulations.
E)An organization's human resource management system has four major components.

Question 62

________ is a broad comparative concept that refers to how an organization's monetary compensation incentives compare, in general, to those of other organizations in the same industry employing similar kinds of workers.

A)Pay level
B)Pay structure
C)Economies of scale
D)Relative benefits plans
E)Relative employee perks

Question 63

A sales manager working for a car dealership evaluates each one of his sales staff solely on the number of cars sold by each member in one month and not by the method used to make the sales.This is an example of a(n) __________ appraisal.

A)subjective
B)trait
C)personality
D)behavioral
E)objective

Question 64

_____ is the equal right of all citizens to the opportunity to obtain employment regardless of their gender, age, race, country of origin, religion, or disabilities.

A)Fair Labor Standards Act
B)Civil Rights Act
C)National Labor Relations Act
D)Occupational Act of 1970
E)Equal employment opportunity (EEO)

Question 65

The ________ made it legal for workers to organize into unions.

A)Fair Labor Standards Act
B)Civil Rights Act
C)National Labor Relations Act
D)Occupational Safety and Health Act
E)Equal Employment Opportunity Act

Question 66

_________ is negotiation between labor unions and managers to resolve conflicts and disputes about important issues such as working hours, wages, working conditions, and job security.

A)Organized labor
B)Picketing
C)Group protesting
D)Collective bargaining
E)Strike instigating

Question 67

When Katrin interviews applicants, she starts an ordinary conversation and she asks questions to discover what the applicant is like.What type of interview does Katrin conduct?

A)unstructured interview
B)situational interview
C)customized interview
D)structured interview
E)virtual interview

Question 68

A neutral third party called a(n) _____ is usually called in to resolve any conflict that may arise over the interpretation of the contract that spells out the terms of the collective bargaining agreement.

A)mediator
B)management spokesperson
C)arbitrator
D)picketer
E)union representative

Question 69

The behaviorally anchored rating scale (BARS) and the behavior observation scale (BOS) that measures performance as perceived by the manager are often used in _______ appraisals.

A)subjective
B)mathematical
C)objective
D)factual
E)statistical

Question 70

_____ appraisals assess what workers are like, while _____ appraisals assess what workers do.

A)Trait; results
B)Behavior; results
C)Trait; behavior
D)Results; behavior
E)Behavior; trait

Question 71

An organization that officially fixes meetings on a particular day on a yearly basis between a manager and a subordinate in which the subordinate is given feedback on her performance uses the _____ method.

A)informal appraisal
B)casual appraisal
C)off-the-record appraisal
D)formal appraisal
E)unofficial appraisal

Question 72

A(n) _____ clusters jobs into categories reflecting their relative importance to the organization and its goals, levels of skill required, and other characteristics managers consider important.

A)employee grade
B)pay structure
C)job analysis
D)job description
E)simulated structure

Question 73

Which of the following is true about traits and trait appraisals?

A)In trait appraisals, managers appraise performance by the results or the actual outcomes of work behaviors.
B)Possessing a certain trait always ensures that it will be used on the job and result in high performance.
C)Trait appraisals may be viewed as unfair or potentially discriminatory by workers and courts of law.
D)Trait appraisals often enable managers to give employees feedback they can use to significantly improve performance.
E)Trait appraisals focus on relatively short-lived human characteristics that change often.

Question 74

_____ are the activities managers engage in to ensure that they have effective working relationships with the labor unions that represent their employees' interests.

A)Subjective appraisals
B)Labor relations
C)Conflict management
D)Conflict resolution
E)Objective appraisals

Question 75

_____ is the process by which managers design the components of an HRM system to be consistent with each other, with other elements of organizational architecture, and with the organization's strategy and goals.

A)Product management
B)Human resource management
C)Total quality management
D)Distribution management
E)Strategic human resource management

Question 76

In _____, managers and their subordinates meet whenever the need to discuss ongoing progress and areas for improvement arises.

A)informal appraisals
B)conventional appraisals
C)annual appraisals
D)reserved appraisals
E)formal appraisals

Question 77

Diego applied for a job at a construction company.The job includes climbing ladders and scaffolding, lifting and carrying heavy items, digging, and operating hand and power tools.The construction company requires that Diego has a(n) _____ test to confirm that he has the body strength and stamina required for the job.

A)ability
B)physical ability
C)trait
D)personality
E)performance

Question 78

Organizations that focus on the actual outcomes of work behaviors, rather than how the outcome has been achieved, are using ________ appraisals.

A)results
B)trait
C)behavior
D)personality
E)cognitive

Question 79

_____ is an example of a benefit that is legally required and hence not optional.

A)Life insurance
B)Unemployment insurance
C)Pension plans
D)Dental insurance
E)Company-provided day care

Question 80

In order to improve his performance and motivation, Scott's performance is evaluated not only by his direct manager, but also by his customers, subordinates, and coworkers.This is an example of a

A)self appraisal.
B)peer appraisal.
C)client appraisal.
D)supervisor appraisal.
E)360-degree appraisal.