Deck 4: Product Process Innovation

Question 1

Which process type is not correctly matched with its descriptive characteristic?

A)Project-high complexity
B)Repetitive process-customized products
C)Job shop-high flexibility
D)Continuous flow-low-skilled workers

Answer 1

Repetitive process-customized products

Question 2

Jones Company has a make-to-order orientation.It most likely does NOT use:

A)Continuous process structure.
B)Cellular manufacturing process structure.
C)Job shop process structure.

Answer 2

Continuous process structure.

Question 3

Zanadu Corp.has dedicated equipment and workers in a regularly occurring sequence of activities.Zanadu has which type of operations layout?

A)Fixed-position layout
B)Functional layout
C)Service factory layout
D)Product layout

Answer 3

Product layout

Question 4

Using technology, such as self-checkouts in grocery stores, to enable customers to complete the service delivery and transaction themselves is most commonly used for:

A)Service factories.
B)Service shops.
C)Mass services.
D)Professional services.

Question 5

Which of the following process structures can produce the widest variety of products?

A)Job shop
B)Repetitive process
C)Continuous flow
D)Batch operation

Question 6

Zanda Corp.wants to have a process structure that has cost advantages similar to continuous or repetitive processes, but wants to produce greater variety than those processes normally allow.Zanda should consider:

A)Cellular manufacturing.
B)Job shop processes.
C)Mass customization.
D)Project process.

Question 7

John Jones, CEO of Joes Corp., is unhappy because each product his company makes takes a unique route through the facility, so processing times tend to be high.His company most likely has a:

A)Fixed-position layout.
B)Sequential action layout.
C)Functional layout.
D)Product layout.

Question 8

Ensuring that all the right people, equipment, and materials arrive on time is especially challenging when using which layout?

A)Fixed-position layout
B)Functional layout
C)Service factory layout
D)Product layout

Question 9

A common goal when designing a functional layout is to:

A)Ensure materials arrive on schedule.
B)Reduce the time and cost of moving people and materials between departments.
C)Avoid downtime at any workstation.
D)Balance the flow of materials through the process.

Question 10

An approach that analyzes the interface between customers and service processes is called:

A)Service process matrix.
B)Service blueprinting.
C)Process mapping.
D)Product/process matrix.

Question 11

Which of the following is NOT considered in the service process matrix?

A)Customization
B)Volume
C)Customer interaction
D)Labor intensity

Question 12

What is the primary objective of line balancing?

A)To minimize the travel time between workstations
B)To match output rates with actual demand
C)To minimize materials handling costs
D)To group similar activities together

Question 13

Which of the following types of businesses would most likely use a batch process structure?

A)Company that builds cruise ships.
B)An automotive assembler such as Ford Motor Co.
C)A glass beverage bottle manufacturer.
D)A company that produces automobile seats.

Question 14

If you were developing a service blueprint, how would you classify "delivery of gasoline to a service station"?

A)Support processes
B)Physical evidence
C)Back-office/invisible contact employee actions
D)Front-office/visible contact employee actions

Question 15

For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm's financial performance?

A)Engineer to order
B)Make to order
C)Assemble to order
D)Make to stock

Question 16

Wanda Corp.currently uses a job shop process.It wants to maintain the advantages of this but increase efficiency.Wanda should investigate:

A)Cellular manufacturing.
B)Job shop processes.
C)Mass customization.
D)Project process.

Question 17

All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:

A)Standardization across multiple locations.
B)Economies of scale.
C)Use of remotely located back office employees.
D)Easier customization of services.

Question 18

Companies with a make-to-stock orientation are most likely to use which of the following process structures?

A)Mass customization
B)Job shop
C)Repetitive process
D)They are likely to use any one of these process structures.

Question 19

Choose the service type that is correctly matched with one of its key characteristics.

A)Service factory-facilities and equipment represent a large proportion of total costs.
B)Service shop-there is a low degree of customer interaction.
C)Mass service-transactions are very varied from customer to customer.
D)Professional service-transactions tend to be fairly standardized.

Question 20

Which of the following products is most likely to use an assemble-to-order market orientation?

A)An upholstered sofa
B)A mobile phone
C)Shampoo
D)A race car

Question 21

A law firm is an example of a:

A)Professional service
B)Service factory
C)Service shop
D)Mass service

Question 22

Systems that combine automated machines, robots, and material handling systems and are controlled by a single computer are:

A)Transportation management systems (TMS).
B)Flexible manufacturing systems (FMS).
C)Manufacturing executive systems (EMS).
D)Warehouse management systems (WMS).

Question 23

A contemporary process layout in which product "families" with similar processing characteristics are identified and produced on "mini-assembly lines" is referred to as:

A)Cellular layout.
B)Fixed position layout.
C)Flexible manufacturing systems.
D)Mass customization.

Question 24

Which is false with respect to a process structure?

A)It is the same across an entire supply chain
B)Determines how inputs, activities, flows, and outputs are organized
C)Different structures have different capabilities
D)The selection of a process structure should consider competitive priorities

Question 25

Which process structure is most likely used by a company that makes plastic soda bottles?

A)Cellular manufacturing
B)Repetitive process
C)Mass customization
D)Continuous process

Question 26

An example of an integrative technology is a/an:

A)Transportation management system.
B)Industrial robot.
C)Radio frequency identification (RFID) system.
D)Enterprise resource planning (ERP) system.

Question 27

One of the major challenges with a job shop process is that:

A)Employees become bored from doing the same task over and over again
B)Planning and scheduling are difficult
C)Many activities must be outsourced to a variety of different suppliers
D)It is very costly to stop production

Question 28

Which of the following is the best example of a service shop?

A)A fast food restaurant such as McDonald's
B)An electrical utility company
C)A computer repair shop
D)A dentist

Question 29

A company needs to produce 1,000 units per day (the day is defined as 8 hours of production).There are six tasks to be completed, with a total task time of 12 minutes.The company should have:

A)25 workstations.
B)2 workstations.
C)84 workstations.
D)14 workstations.

Question 30

When a process is automated:

A)Low wage jobs increase
B)Fixed costs increase
C)Quality always improves
D)Less maintenance is needed.

Question 31

The _____________ shows process structures based on output volume and product variety.

A)Service blueprint
B)Service process matrix
C)Product-process matrix
D)Fixed position layout

Question 32

All of the following typically use a "make to stock" market orientation except:

A)Men's jeans
B)Televisions
C)Coffee makers
D)Wedding cake

Question 33

A restaurant chain that assembles meals at a centralized facility is using:

A)Service blueprinting
B)Back-office processes
C)A service factory
D)A fixed-position layout

Question 34

Which of the following products would be most likely "make to stock"?

A)A commercial passenger airplane
B)A communications satellite
C)A train locomotive
D)An automobile

Question 35

Three processes have the following costs: Process A has a fixed cost of $2,000 and variable cost of $3.00/unit.Process B fixed cost is $4,000 and variable cost is $2.60/unit.Process C fixed cost is $8,000 and variable cost is $2.40/unit.If the projected total demand is for 6,000 units, which process should be used?

A)Job shop
B)Batch process
C)Repetitive process
D)Continuous process

Question 36

The use of a tablet computer such as an iPad for a restaurant's wine list is an example of:

A)Mobility.
B)Point-of-sale system.
C)Warehouse management system.
D)Enterprise resource management system.

Question 37

Which process structure is most likely used by a company that makes plastic soda bottles?

A)Cellular manufacturing
B)Mass customization
C)A service factory
D)A continuous process

Question 38

A company needs to produce 400 units per day (the day is defined as 12 hours of production).There are three tasks to be completed, with a total task time for all three tasks of 6 minutes.The company should have:

A)3 workstations.
B)4 workstations.
C)5 workstations.
D)2 workstations.

Question 39

Which process structure is most likely used by a company that makes plastic soda bottles?

A)Project
B)Batch
C)Job shop
D)Continuous process

Question 40

Compared to a functional layout, cellular layouts have:

A)Less work-in-process inventory.
B)More complexity in scheduling.
C)More frequent setups.
D)Lower efficiency.

Question 41

A company must make 30 units per hour.What is the efficiency if the total time to complete all tasks is 8 minutes and the company is using 5 workstations?

A)94%
B)33%
C)83%
D)61%

Question 42

In line-balancing, the relationships between tasks in a process is shown in a:

A)Followers diagram
B)Precedence diagram
C)Service blueprint
D)Product families diagram

Question 43

Which of following is NOT a drawback to a product layout:

A)Lack of flexibility to change product features
B)A problem at any workstation can stop the entire production line
C)Work-in-process is typically very high
D)The potential for employee boredom

Question 44

A company must make 400 units per day.The company works one 12-hour shift.What is the efficiency if the total time to complete all tasks is 23 minutes and the company is using 18 workstations?

A)22%
B)71%
C)50%
D)88%

Question 45

In line-balancing, takt time is the time:

A)Needed to change-over a process between different types of products
B)It takes a product to go through the entire process
C)That is the maximum allowable at each workstation based on customer demand
D)Required for the entire product fulfillment process

Question 46

What is the takt time in minutes, if 500 units are needed per day? The company works 2, 8-hour shifts per day.

A)3.6 minutes
B)17 minutes
C)0.3 minutes
D)1 minute

Question 47

A College of Business building that has classrooms on the first floor, faculty offices on the second floor, and graduate assistance offices on the third floor has which type of layout?

A)Fixed-positon
B)Functional
C)Product
D)Cellular

Question 48

A company must make 30 units per hour.What is the efficiency if the total time to complete all tasks is 8 minutes and the company is using 5 workstations?

A)80%
B)75%
C)63%
D)20%

Question 49

Which of the following would not be considered to be an automating technology?

A)Internet of Things (IoT)
B)Drones
C)Mobile apps
D)CPFR

Question 50

New home construction uses which type of layout?

A)Fixed-positon
B)Functional
C)Product
D)Cellular

Question 51

What is the takt time in minutes, if 500 units are needed per day? The company works 2, 8-hour shifts per day.

A)0.5 minutes
B)62.5 minutes
C)31.3 minutes
D)1.9 minutes

Question 52

In-line balancing:

A)Once determined, the balanced line should not be changed
B)The time at each workstation is driven by actual customer demand
C)The number of actual workstations should always equal the theoretical number of workstations
D)Efficiency is not affected by the take time

Question 53

The connection of products and machines for sharing data with other devices is:

A)ERP
B)IoT
C)UAV
D)RFID

Question 54

Which is product is likely to use a fixed positon layout in its production process?

A)A refrigerator
B)Customized equipment
C)A commercial airplane
D)A mobile phone?

Question 55

What is the take time in seconds if 1,000 units are needed per day? The company works one 8- hour shift?

A)60 seconds
B)125 seconds
C)29 seconds
D)48 seconds