Deck 10: Making It Stick - Doing Whats Right in a Competitive Market

Question 1

Usually a good code of ethics will handle every possible situation,so most departments can apply the specific examples within the company code to situations their department face.

Answer 1

False

Question 2

A code of ethics is a guide for employees that covers every possible event.

Answer 2

False

Question 3

Most CEOs describe the market as having the same set of characteristics.

Answer 3

True

Question 4

Hiring an ethics officer is the first step in making ethical behavior sustainable.

Question 5

Smaller companies can strengthen employee training with additional training for supervisors and managers in ethical conflict resolution.

Question 6

In order for everyone within an organization to begin from the same starting point,the organization's commitment to ethical behavior must be documented in a code of ethics.

Question 7

The audience for a code of ethics is strictly internal employees of an organization.

Question 8

When creating a code of ethics from scratch,the Institute of Business Ethics suggests that an organization first find a champion to be the driving force behind the project.

Question 9

Conservative competitors are a common characteristic of the market.

Question 10

The real test of any company's ethics policy comes when one of your employees is presented with a potentially unethical situation.

Question 11

A well-written code of ethics can capture what the organization understands ethical behavior to mean and establish a detailed guide to acceptable behavior.

Question 12

A well-written code of ethics can establish a detailed guide to acceptable behavior.

Question 13

The hiring of an ethics officer represents a formal commitment to the management and leadership of an organization's ethics program.

Question 14

In department or company meetings,employees can work on recognizing the ethical issue,discussing options for an appropriate response,and selecting the best option for the organization.

Question 15

When creating a code of ethics from scratch,the Institute of Business Ethics suggests that an organization get endorsement from the chairperson and the board and pick a well tested model.

Question 16

There is a perfect model for organizations to follow when creating a code of ethics.

Question 17

A company's commitment to ethical behavior impacts only the lower level of management and those departments that deal directly with customers.

Question 18

Establishing an extensive training program to support the published code of ethics is important.

Question 19

Impatient stockholders are a common characteristic of the market.

Question 20

A company's code of ethics is written for employees and stakeholders to follow.

Question 21

According to the Ethics and Compliance Officers Association survey,79% document that a CEOs chief responsibility is the management of program documentation.

Question 22

A transparent organization tends to avoid open and honest communication with all stakeholders.

Question 23

With standards of behavior specified in the code of ethics,the threats of punishment must be balanced with promised rewards for successful behavior.

Question 24

When operating a business in the current environment,holding on to a promise to run an ethical business can be ______.

A)very challenging
B)impossible
C)easy
D)relatively easy

Question 25

Any organization's commitment to ethical performance must be watched constantly.

Question 26

The chief responsibility of an ethics officer is assessing and reviewing vulnerabilities.

Question 27

Smaller companies need to include their code of ethics as part of any strategic planning exercise to make sure it is as up to date as possible.

Question 28

Many organizations have been prompted to introduce or modify their code of ethics after witnessing other CEOs public embarrassment.

Question 29

An ethics policy commits a company to doing the right thing for all of its stakeholders; so a company must share that message with all of its stakeholders.

Question 30

Typically,it is difficult for the code of ethics to become taken for granted,so other business issues normally do not to take priority over the code.

Question 31

Organizational integrity is a characteristic of publicly committing to the highest professional standards and sticking to that commitment.

Question 32

The increased attention of corporate scandals has provided only positive results.

Question 33

The continued growth of technology will present new situations for ethical dilemmas.

Question 34

When organizational policies are driven by events and/or a fear of future events,these are proactive ethical policies.

Question 35

When considering how to manage the reputation and policies of an organization,the commitment to doing the right thing becomes more about organizational integrity than any sense of a written ethics.

Question 36

Which of the following is NOT a characteristic of the market?

A)Aggressive competitors
B)Demanding creditors
C)Patient stockholders
D)Aggressive vendors

Question 37

With standards of behavior specified in the code of ethics,along with the punishment served for failing to follow those standards,an organization's ethics program can become widely accepted quickly.

Question 38

Winning the trust and confidence of all your stakeholders is a great achievement in today's business world,and once you have their trust,keeping it over the long term is not such a hard thing to accomplish.

Question 39

True ethical policies are proactive when the company develops a clear sense of what it stands for as an ethical organization,the extent of the actions it will take to get there,and what ethics means to that company and its stakeholders.

Question 40

In order to build a reputation of trust and commitment to customers,a company should seldom share the message of doing the right thing for all of its stakeholders with some of its stakeholders outside the company.

Question 41

There is(are)______ perfect model(s)for a code of ethics.

A)several
B)numerous
C)a few
D)no

Question 42

According to the Ethics and Compliance Officers Association survey,which of the following did not rank in the top five as the main responsibilities of an ethics officer?

A)Training design
B)Organization-wide communications
C)Oversight of hotline/guideline/internal reporting
D)Conducting investigations of wrongdoing

Question 43

Which of the following is NOT an objective of departmental ethics training?

A)Recognizing the ethical issue
B)Discussing options for an appropriate response
C)Selecting the best option for the organization
D)Comparing the ethical issue to the code of ethics

Question 44

_____ is the chief responsibility of an ethics officer.

A)Establishing company policies and procedures
B)Overseeing investigations of wrong doing
C)Oversight of hotline/guideline/internal reporting
D)Training design

Question 45

The threat of punishment must be ______.

A)delivered fairly
B)congruent with the company's ethics
C)balanced with promised rewards for successful behavior
D)delivered equally

Question 46

With standards of behavior specified in the code of ethics,along with the punishment served for failing to follow those standards,an ethics program can become ______ quite quickly.

A)very harsh
B)rigid
C)stagnant
D)flexible

Question 47

Even though a code of ethics is intended for employees,a company's _____ aren't required to follow it.

A)shareholders
B)vendors
C)stakeholders
D)creditors

Question 48

Which of the following is NOT a stage in creating a long-lasting ethical culture?

A)Follow the competitors
B)Establish a code of ethics
C)Hire an ethics officer
D)Promote your organizations commitment to ethical behavior

Question 49

The real test of any company's ethics policy comes when one of your employees _______.

A)must train other employees
B)is hired by your competition
C)is presented with a potentially unethical situation
D)is terminated

Question 50

An ethics policy commits a company to doing the right thing for all of its stakeholders; therefore,a company must share the message with all of its _____.

A)shareholders
B)customers
C)stakeholders
D)the government

Question 51

A well written code of ethics can do all the following,EXCEPT:

A)it can state policies for behavior in specific situations
B)it can capture what the organization understands ethical behavior to mean
C)it can establish a detailed guide to unacceptable behavior
D)it can document punishments for violations of those policies

Question 52

The audience for the code of ethics would be ______.

A)investors
B)stakeholders
C)employees
D)customers

Question 53

For an ethical culture to be _____,it has to persist within the operational policies of the organization long after public scandal or the latest management buzzword.

A)memorable
B)sustainable
C)effective
D)efficient

Question 54

A code of ethics is a guide for employees,which ______.

A)covers few events
B)is changed often,as needed
C)covers every possible event
D)cannot cover every possible event

Question 55

All of the following are examples of rewards for successful behavior,EXCEPT:

A)awarding prizes for ethical behavior,which the employee chooses
B)celebration of good ethical behavior in the company newsletter
C)declaration an Ethics Day and allowing every department to share their success
D)awarding prizes to any employee who finds unethical behavior within the organization

Question 56

The _______ is the senior executive responsible for the monitoring an organization's ethical performance both internally and externally.

A)Ethics Officer
B)Senior Vice President
C)Chief Finance Officer
D)Chief Executive Officer

Question 57

The hiring of a(n)_____ represents a formal commitment to the management and leadership of an organization's ethics program.

A)chief operations officer
B)ethics officer
C)conduct officer
D)organizational officer

Question 58

Which of the following is NOT a consideration in creating a code of ethics from scratch?

A)Get endorsement from management from various levels
B)Find a champion
C)Pick a well-tested model
D)Try it out first

Question 59

A company's commitment to ethical behavior impacts ______ of management and _____.

A)only the lower level; those departments that deal directly with customers
B)the middle level; those departments that deal directly with customers
C)every level; every department of the organization.
D)every level; departments that deal directly with customers

Question 60

Making ethical behavior sustainable requires the involvement of every member of the organization in committing to a formal structure to support an ongoing process of monitoring and enforcement.The first stage of this process is to:

A)continue to monitor the behavior as you grow
B)hire an ethics officer
C)reward the ethical behavior demonstrated by employees
D)establish a code of ethics

Question 61

An ethics policy commits a company to doing the right thing for all of its stakeholders; therefore,a company must share the message with all of its _____________________.

Question 62

______ policies refer to organizations that maintain open and honest communications with all stakeholders.

A)Transparent organization
B)Opaque organization
C)Open organization
D)Closed organization

Question 63

With standards of behavior specified in the code of ethics,along with the punishment served for failing to follow those standards,an ethics program can become very______________ quite quickly.

Question 64

Recognizing the concept of business ethics allows us to categorize behavior as unethical; but,when you are looking to manage the reputation and policies of an organization,the commitment to doing the right thing becomes more about _____ than any sense of a written ethics policy.

A)perception
B)culture
C)integrity
D)management

Question 65

When a company develops a clear sign of what it stands for as an ethical organization,it has developed ______.

A)responsive ethical policies
B)reactive ethical policies
C)receptive ethical policies
D)proactive ethical policies

Question 66

Any organization's commitment to ethical performance must be watched _______________.

Question 67

The _____________________ is the senior executive responsible for the monitoring an organization's ethical performance both internally and externally.

Question 68

________________ organization policies refer to organizations that maintain open and honest communications with all stakeholders.

Question 69

A company's commitment to ethical behavior impacts ______________________ of management and ____________________________.

Question 70

For an ethical culture to be ___________________,it has to persist within the operational policies of the organization long after public scandal or the latest management buzzword.

Question 71

Even though a code of ethics is intended for employees,a company's __________________ aren't required to follow it.

Question 72

Any organization's commitment to ethical performance must be watched ______.

A)annually
B)quarterly
C)periodically
D)constantly

Question 73

The threat of punishment must be balanced with promised ______________ for successful behavior.

Question 74

The hiring of an ________________________ represents a formal commitment to the management and leadership of an organization's ethics program.

Question 75

When a company develops a clear sign of what its stands for as an ethical organization,it has developed ____________________ ethical policies.

Question 76

____ describes the characteristic of public commitment to the highest level of professional standards and then sticking to that commitment.

A)Organizational integrity
B)Business ethics
C)Utilitarianism
D)Proactive ethics

Question 77

The audience for the code of ethics would be ______.

Question 78

When operating a business in the current environment,holding on to a promise to run an ethical business can be very ________________.

Question 79

When events and/or a fear of future events drive a company,this refers to ______ ethical policies.

A)transparent
B)reactive
C)proactive
D)passive

Question 80

When events and/or a fear of future events drive a company,this refers to _______________ ethical policies.