Deck 1: Managing Effective Organizations

Question 1

Managers derive power from both organizational and individual sources.

Answer 1

True

Question 2

Anthropology has contributed to the study and application of OB.

Answer 2

True

Question 3

Organizational effectiveness is a result of both individual and group effectiveness.

Answer 3

True

Question 4

Job design refers to the process by which managers specify the contents,methods,and relationships of jobs to satisfy both organizational and individual requirements.

Question 5

The controlling function looks only at the organizational level of effectiveness.

Question 6

The formal study of organizational behavior is believed to have begun between 1903 and 1917.

Question 7

Groups form within organizations exclusively to address formal organizational needs.

Question 8

The text provides stress as a cause of both individual and group effectiveness.

Question 9

The essence of power is control over others.

Question 10

The Classical School proposed that management work consists of distinct but unrelated functions which together constitute the management process.

Question 11

"Culture" is the pattern of basic assumptions used by individuals and groups to deal with the organization and its environment.

Question 12

Mintzberg is known for identifying the four functions of management.

Question 13

To be formally defined as an "organization" the entity must consist of at least two people and be profit oriented.

Question 14

Group performance is the foundation of organizational performance.

Question 15

Job design looks at contents,methods and relationships of jobs to the exclusive end of meeting organizational requirements.

Question 16

The "organizational environment" includes the market and technology but generally excludes governmental activities due to the "commerce clause."

Question 17

The effectiveness of any organization is influenced greatly by human behavior.

Question 18

Leadership and quality concepts have been found to be inseparable.

Question 19

Planning involves establishing where the organization is going but not how it is going to get there.

Question 20

"Structure" is the formal pattern of how jobs but not people are grouped.

Question 21

An organization is ____________.

A)a coordinated unit
B)a unit of at least two people
C)a unit that functions to achieve a common goal or set of goals
D)all of the above

Question 22

Psychology contributes to the study of OB _________.

A)at the individual level of analysis
B)by providing insight into cross-cultural communication
C)by providing insight into intergroup analysis
D)only in a tangential fashion

Question 23

Which of the following fields have been identified as contributing to the knowledge and application of OB?

A)Psychology
B)Social psychology
C)Sociology
D)All of the above

Question 24

__________ interact to determine individual performance.

A)Motivation and ability
B)Structure and leadership
C)Pay and individual needs
D)None of the above

Question 25

The systems approach provides the structure to effectively evaluate organizational impact on "stakeholders."

Question 26

The goal approach makes evaluation of success easier in those organizations that do not produce tangible products.

Question 27

This term has been defined as the blueprint that indicates how people and jobs are grouped together in an organization.

A)Configuration
B)Structure
C)Organization
D)None of the above

Question 28

Goal achievement isn't readily measurable for organizations that don't produce tangible products.

Question 29

The three perspectives on effectiveness are: _________.

A)win,lose,draw
B)individual,group and organizational
C)individual,group and financial
D)financial,strategic and social

Question 30

Systems theorist propose that systems can be categorized in three ways: conceptual,interpersonal and concrete.

Question 31

Which of the following fields was not specifically identified in the text as contributing to the knowledge and application of OB?

A)Social psychology
B)Anthropology
C)Industrial organizational sociology
D)Political science

Question 32

Synergy _________________.

A)refers to instances where the impact of individual contribution exceeds the simple summation of work of the individuals separately
B)refers to instances where the individuals work together in teams
C)is developed within the systems function of management
D)falls within Mintzberg's decisional role of management

Question 33

In straightforward terms,the organization's ____________ is its personality,atmosphere,or "feel."

A)atmosphere
B)ambiance
C)culture
D)ethos

Question 34

The three levels of focus or analysis of OB are: ____________,____________,and ____________.

A)individual,group,and organization
B)first level,middle and upper management
C)structural,prostructural and anitstructural
D)cognitive,affective and emotional

Question 35

The pattern of basic assumptions used by individuals and groups to deal with the organization and its environment is called ____________.

A)structure
B)culture
C)holistics
D)synergistic

Question 36

The firm has two major categories of inputs: manufacturing and customer.

Question 37

Managers derive power from ________ sources.

A)organizational
B)individual
C)certified
D)both A and B

Question 38

Organizational effectives is a(n)_____________.

A)result solely of individual effectiveness
B)increasingly important topic
C)product of both individual and group effectiveness
D)not a primary concern of the study of OB

Question 39

Environment,technology and structure have been identified as direct causes of _____________.

A)individual effectiveness
B)group effectiveness
C)organizational effectiveness
D)both individual and group effectiveness

Question 40

Cohesiveness,leadership,structure,status and norms have been identified as being related to ________.

A)overall effectiveness
B)individual effectiveness
C)group effectiveness
D)All of the above

Question 41

In the reality of organizational life there are ______ cause-and-effect relationships.

A)always clear
B)always ambiguous
C)few unambiguous
D)typically clear

Question 42

Approaches to effectiveness include _____________.

A)goal approach
B)systems theory
C)Both A and B
D)None of the above

Question 43

Which of the following have been recognized as difficulties with the goal approach to effectiveness?

A)Goal achievement is difficult to measure in organizations that do not produce a tangible product.
B)The achievement of one goal may diminish the results of a second goal.
C)The existence of a common set of "official" goals to which all members are committed is questionable.
D)All of the above.

Question 44

Mintzberg identified ________.

A)three roles of management
B)four functions of management
C)the psychoanalytical aspects of OB
D)the classical perspective of OB

Question 45

Chris interacts daily with the members of the group she supervises.What function of management is Chris fulfilling?

A)Planning
B)Organization
C)Leading
D)Controlling

Question 46

The ______ approach is the oldest and most widely used evaluation approach.

A)systems theory
B)goal
C)stakeholder
D)objective

Question 47

Chris is establishing the resource allocations for the organization.Which of Mintzberg's three roles is Chris performing?

A)Interpersonal
B)Decision
C)Executive
D)Strategic

Question 48

Pat considers the financial viability of the firm as the ultimate measure of effectiveness.Which of the following best describes Pat's approach to effectiveness?

A)Systems
B)Consultation
C)Constituency
D)Goal

Question 49

The fields of management and organizational behavior are _______.

A)ones of precise language and definitions comparable to those found in physics
B)not exact sciences
C)exact sciences
D)enriched by their history of over 200 years of formal study

Question 50

According to the classical school of management,the four management functions are ________.

A)establishing a strategic plan,developing an organizational structure,directing employees,and establishing reward systems
B)individual,group,organizational and societal development
C)analysis,setting of standards,development of reward systems,providing organizational feedback
D)planning,organizing,leading and controlling

Question 51

Carol is determining the appropriate structure of her organization.What function of management is she fulfilling?

A)Planning
B)Organization
C)Leading
D)Controlling

Question 52

The leading function involves which of the following?

A)Close day-to-day contact with individuals and groups
B)Occasional personal interaction with followers
C)The application of precise techniques
D)The growing understanding of how physiology applies to human behavior

Question 53

Your professors may have stated that it's the management's responsibility to devise integrating methods and processes.What function of management were they referring to?

A)Planning
B)Leading
C)Organizing
D)Controlling

Question 54

Sam has reviewed the quarterly performance reports and compared results to planned outcomes.What function of management is Pat fulfilling?

A)Planning
B)Organization
C)Leading
D)Controlling

Question 55

The "four functions" of management _____________.

A)are generally performed by all levels of management
B)each typically require equal attention regardless of management level
C)are interpersonal,decisional,informational and coordination
D)are looked upon as "classic" and no longer relevant

Question 56

Pat has identified a list of performance shortfalls.What function of management is Pat fulfilling?

A)Planning
B)Organization
C)Leading
D)Controlling

Question 57

Pat has created a structure to support a plan.Which management function has pat just completed?

A)Structuring
B)Extended planning
C)Organizing
D)Controlling

Question 58

Pat is sharing performance information with the organization.Which of Mintzberg's roles is Pat performing?

A)Information
B)Leading
C)Controlling
D)Executive

Question 59

While not strictly an ordered sequence,which management function must typically occur before the organizing function?

A)Planning
B)Goal setting
C)Controlling
D)Forecasting

Question 60

Pat has just set and defined the means to achieve an end.This an example of ________.

A)strategic planning
B)the planning function
C)establishing reward systems
D)effective leadership

Question 61

Explain the contingency approach to managing individuals' behavior within an organizational setting.

Question 62

In simplest terms,________ refers to information that reflects the outcomes or an act of a series of acts by an individual,group,or organization.

A)evaluative
B)reflective
C)feedback
D)control signals

Question 63

This theory has been used to combine goal and systems approaches to obtain a more appropriate approach to organizational effectiveness.

A)Means and ends
B)Multiple-constituency
C)Multiple-perspective
D)Multiple-measure

Question 64

The "basic elements" of a system include which of the following?

A)People,materials and private ownership
B)Inputs and outputs
C)Inputs,process and outputs
D)Resource identification,utilization and conversion

Question 65

The two major categories of inputs are ______ and ______.

A)human and natural resources
B)capital and equipment
C)human and capital
D)capital and natural

Question 66

A(n)________ is a grouping of elements that individually establish relationships with each other and that interact with each other and that interact with their environment both as individuals and as a collective.

A)system
B)society
C)transnational
D)structure

Question 67

Standards of performance are associated with the _______ management function.

A)interpersonal
B)leading
C)organizing
D)controlling

Question 68

Organizational behavior is not as stable or as predictable as physics.What is this statement saying about the field of OB?

Question 69

Within the stakeholder approach,judgments of effectiveness always involve ___________.

A)quantitative analysis
B)the application of expert opinions
C)value judgments
D)all of the above

Question 70

In determining effectiveness Pat has considered the organization's impact on shareholders,employees,customers and the community.What approach to effectiveness has Pat applied?

A)Classification
B)Stakeholder
C)Universal
D)Interest

Question 71

The systems theory approach to effectiveness _________.

A)emphasizes that the ultimate survival of an organization depends on its ability to understand employee requirements
B)emphasizes that in meeting the changing demands of the environment,the total cycle of input-process-output must be the focus of managerial attention
C)both A and B
D)None of the above

Question 72

Recognition that every organization is part of an industry,a society,and a global economy is stressed by ______.

A)systems theory
B)global theory
C)constituency theory
D)incremental theory

Question 73

Multiple fields have contributed to study and application of OB.Identify these fields and their contributions.

Question 74

Describe the types of environmental forces that make it necessary for organizations to initiate changes.

Question 75

Identify why managing workplace behavior in the United States is likely to be different from managing workplace behavior in another country,such as Germany.

Question 76

The systems theory approach to effectiveness _________.

A)proposes that a firm survives as long as its output is purchased in the market in quantities and at prices that enable it to replenish its depleted stock of inputs
B)is most appropriate for manufacturing operations
C)considers the complex interaction of the needs and wants
D)all of the above

Question 77

"Influence" is associated with the _________ function of management.

A)interpersonal
B)leading
C)organizing
D)controlling

Question 78

The ________ emphasizes that organizations are chartered to accomplish goals.

A)systems
B)outcomes
C)goal
D)achievement

Question 79

As changes occur in workforce technology,the economy,competition,social trends and world politics it is inevitable the leaders will turn to _________.

A)organizational development interventions
B)organizational advancement interventions
C)organizational encroachment interventions
D)political behaviors

Question 80

The _________ approach,in concrete terms,means achieving balance among the various parts of the system by satisfying the interests of the organization's constituency.

A)systems
B)stakeholder
C)constituency
D)goal