Deck 2: Performance and Commitment

Question 1

The explicit obligations that an employee must fulfill to receive compensation and continued employment is known as:

A)job withdrawal.
B)citizenship behavior.
C)organizational commitment.
D)task performance.
E)counterproductive behavior.

Answer 1

D

Question 2

Fortunately,people who engage in one form of counterproductive behavior do not usually engage in other forms.

Answer 2

False

Question 3

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Answer 3

True

Question 4

When employees engage in moonlighting,they appear to be working but are actually distracted by random thoughts or concerns.

Question 5

For an accountant,preparing,examining and analyzing accounting records for accuracy and completeness is most likely an example of:

A)job withdrawal.
B)task performance.
C)counterproductive behavior.
D)citizenship behaviors.
E)organizational commitment.

Question 6

Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces,is known as:

A)task performance.
B)citizenship behavior.
C)counterproductive behavior.
D)job withdrawal.
E)organizational commitment.

Question 7

Riya is an advertising executive at Mountain City Advertising.For Riya,developing advertising campaigns and preparing and delivering presentations to clients are most likely examples of:

A)organizational commitment.
B)job withdrawal.
C)citizenship behaviors.
D)counterproductive behavior.
E)task performance.

Question 8

Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.

Question 9

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Question 10

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

Question 11

Wasting resources is the most common form of production deviance.

Question 12

The tendency for supervisors to consider citizenship behaviors in evaluating overall job performance appears to hold even across countries with vastly different cultures.

Question 13

For a kindergarten teacher,assisting her 21 students out of a smoke-filled elementary school is an example of:

A)citizenship behavior.
B)routine task performance.
C)job withdrawal.
D)counterproductive behavior.
E)adaptive task performance.

Question 14

For a surgical technician,handing the surgeon the required surgical tools for a simple appendectomy is an example of:

A)counterproductive behavior.
B)adaptive task performance.
C)job withdrawal.
D)citizenship behavior.
E)routine task performance.

Question 15

Well-known responses to normal job demands that occur in a predictable way are known as:

A)job withdrawal.
B)adaptive task performance.
C)counterproductive behavior.
D)routine task performance.
E)citizenship behavior.

Question 16

Sulley,the big,blue,furry lug in the movie,Monsters,Inc. ,attempted to covertly return Boo,a two-year-old girl,to her bedroom after she found her way into the monster world.From his company's point of view,Sulley's behavior is an example of:

A)job withdrawal.
B)adaptive task performance.
C)counterproductive behavior.
D)citizenship behavior.
E)routine task performance.

Question 17

An employee's response to job demands that are novel,unusual,or unpredictable is known as:

A)job withdrawal.
B)adaptive task performance.
C)counterproductive behavior.
D)routine task performance.
E)citizenship behavior.

Question 18

The value of the set of employee behaviors that contribute either positively or negatively to organizational goal accomplishment is known as:

A)job commitment.
B)motivation.
C)job satisfaction.
D)job performance.
E)organizational commitment.

Question 19

Continuance commitment is defined as a desire to remain a member of an organization due to an emotional attachment to,and involvement with,that organization.

Question 20

Sometimes neglect can be even more costly than exit because it is not as readily noticed.

Question 21

Employee behaviors that intentionally hinder organizational goal accomplishment are known as:

A)task performance.
B)citizenship behavior.
C)counterproductive behavior.
D)job withdrawal.
E)organizational commitment.

Question 22

Which of the following behaviors is considered to be personal aggression?

A)Wasting resources
B)Theft
C)Incivility
D)Harassment
E)Substance abuse

Question 23

At ABC Coffee Roasters,employees learned that a few of them will be losing their jobs,and in response,they purposefully started to mix decaf beans in bags of regular beans and vice versa.This created serious customer service issues and the company lost major accounts.The action of the employees at ABC can be described as:

A)theft.
B)incivility.
C)wasting resources.
D)sabotage.
E)political deviance.

Question 24

Which of these involves maintaining a good attitude with coworkers,even when they have done something annoying or when the unit is going through tough times?

A)Helping
B)Courtesy
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 25

Which of the following behaviors is considered to be political deviance?

A)Harassment
B)Abuse
C)Gossiping
D)Wasting resources
E)Sabotage

Question 26

Suzy keeps the other employees in her department informed about various issues that are relevant to them.Suzy is demonstrating which type of citizenship behavior?

A)Helping
B)Courtesy
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 27

James is always reading and keeping up with organizational announcements and news that affects his company.James is demonstrating which type of citizenship behavior?

A)Helping
B)Voice
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 28

Interpersonal citizenship behavior includes which of the following activities?

A)Voice
B)Civic virtue
C)Sportsmanship
D)Boosterism
E)Puffery

Question 29

Behaviors that focus specifically on reducing the efficiency of work output are known as:

A)political deviance.
B)property deviance.
C)personal aggression.
D)personal assertion.
E)production deviance.

Question 30

Which of these behaviors is included in the "serious" category of organizational counterproductive behavior?

A)Sabotage
B)Harassment
C)Incivility
D)Substance abuse
E)Gossiping

Question 31

Elizabeth seems like a cheerleader for Villa Italiano as she represents the organization in a positive way when she is away from work.Elizabeth could be viewed as demonstrating which type of citizenship behavior?

A)Helping
B)Voice
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 32

All of the following are behaviors involved in adaptability EXCEPT:

A)handling work stress.
B)solving problems creatively.
C)handling emergencies.
D)performing daily rituals.
E)demonstrating interpersonal adaptability.

Question 33

The electronic government database used to identify the set of behaviors needed to define task performance is known as the:

A)Behavioral Anchored Ratings Scale Network.
B)Job Analysis Network.
C)Occupational Information Network.
D)Organizational Behavior Research Network.
E)Task Force Network.

Question 34

Organizational citizenship behaviors consist of:

A)voice.
B)courtesy.
C)sportsmanship.
D)helping.
E)selflessness.

Question 35

Relatively discretionary activities that contribute to the organization by improving the overall quality of the setting in which work takes place,is known as:

A)job withdrawal.
B)adaptive task performance.
C)counterproductive behavior.
D)citizenship behavior.
E)routine task performance.

Question 36

Which of these behaviors is included in the "minor" category of interpersonal counterproductive behavior?

A)Wasting resources
B)Harassment
C)Incivility
D)Substance abuse
E)Abuse

Question 37

Yan speaks up and offers constructive suggestions about how to change the operations of her department.Yan is demonstrating which type of citizenship behavior?

A)Helping
B)Voice
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 38

According to research conducted in a paper mill,which of the following is true about citizenship behavior?

A)The quantity but not quality of crew output was higher in crews that included more good citizens.
B)The quality but not quantity of crew output was higher in crews that included more good citizens.
C)The quantity and quality of crew output was higher in crews that included more good citizens.
D)Unfortunately,higher levels of citizenship behavior produced more food waste and greater customer complaints in the restaurant study.
E)Citizenship behaviors were not relevant to performance in the paper mill.

Question 39

Don always maintains a good attitude with coworkers even when the department is going through tough times.Don is demonstrating which type of citizenship behavior?

A)Helping
B)Courtesy
C)Sportsmanship
D)Civic virtue
E)Boosterism

Question 40

_____ is the most common form of production deviance.

A)Theft
B)Incivility
C)Wasting resources
D)Sabotage
E)Harassment

Question 41

Which of the following statements about continuance commitment is true?

A)It exists when there is a cost associated with staying and a profit associated with leaving.
B)One factor that decreases continuance commitment is the total amount of investment an employee has made in mastering his/her work role.
C)One of the factors that increases continuance commitment is a lack of employment alternatives.
D)There is a statistical relationship between continuance commitment and citizenship behavior.
E)Continuance commitment tends to create more of an active form of loyalty.

Question 42

Employees classified as stars:

A)likely respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.
B)possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly.
C)rely on their performance levels to make them marketable to their next employer.
D)lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship.
E)are likely to respond to negative events with loyalty because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization.

Question 43

Which of the following is false about counterproductive behaviors?

A)People who engage in one form of counterproductive behavior also tend to engage in other forms of counterproductive behavior.
B)Counterproductive behavior is relevant to any job.
C)There is a strong positive correlation between task performance and counterproductive behavior.
D)Counterproductive behaviors tend to represent a pattern of behavior rather than isolated incidents.
E)Sometimes the best task performers are the ones who can best get away with counterproductive actions.

Question 44

Behaviors that intentionally disadvantage other individuals rather than the larger organization are known as:

A)theft.
B)incivility.
C)wasting resources.
D)sabotage.
E)political deviance.

Question 45

According to the text,the most widespread form of psychological withdrawal among white collar employees is:

A)socializing.
B)daydreaming.
C)moonlighting.
D)cyberloafing.
E)absenteeism.

Question 46

Identify the dimensions of counterproductive behavior and identify and explain two examples of each.

Question 47

Emotional reasons for staying with the current organization,such as feelings about friendships,the culture of the company,and a sense of enjoyment when completing job duties create:

A)affective commitment.
B)aggressive commitment.
C)continuance commitment.
D)antagonistic commitment.
E)normative commitment.

Question 48

Ricardo has dinner with one of the company's most important clients.The client calls Ricardo's boss the next day to complain that Ricardo was discourteous,impolite,and rude the evening before.Ricardo is demonstrating which type of counterproductive behavior?

A)Substance abuse
B)Wasting resources
C)Incivility
D)Personal aggression
E)Gossiping

Question 49

Define job analysis and identify and explain the basic steps involved in completing one.

Question 50

Every day Johnny comes to work intoxicated,and this compromises his work efficiency.Johnny is engaging in which of these counterproductive behaviors?

A)Production deviance
B)Sabotage
C)Property deviance
D)Personal aggression
E)Political deviance

Question 51

Which type of employees possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves,not necessarily for their company?

A)Citizens
B)Lone wolves
C)Apathetics
D)Stars
E)Principals

Question 52

Gus constantly subjected Liz to unwanted physical contact and verbal remarks.This behavior is an example of which type of counterproductive behavior?

A)Substance abuse
B)Harassment
C)Incivility
D)Productive aggression
E)Gossiping

Question 53

Identify the dimensions of citizenship behaviors and identify and explain three examples of each.

Question 54

Define job performance and identify and explain its dimensions.

Question 55

Edward is one of the four administrative assistants in the College of Business at Teach International University.Unfortunately,he accomplishes less than one-third the work as compared to the other assistants because he purposely works slowly,and he takes way too many breaks.Edward seems to be engaging in which of these counterproductive behaviors?

A)Incivility
B)Wasting resources
C)Harassment
D)Theft
E)Sabotage

Question 56

Which of the following suggests that employees with fewer bonds will be most likely to quit the organization?

A)The structural equivalence model
B)The requirements-based model
C)The social influence model
D)The logic-based model
E)The erosion model

Question 57

Allison loves to be "in the know" and carries on casual conversations about other people in which the facts are not confirmed.Allison is demonstrating which type of counterproductive behavior?

A)Substance abuse
B)Wasting resources
C)Political deviance
D)Personal aggression
E)Gossiping

Question 58

A desire to remain a member of an organization due to a feeling of obligation constitutes:

A)affective commitment.
B)normative commitment.
C)continuance commitment.
D)aggressive commitment.
E)antagonistic commitment.

Question 59

Which of the following exists when there is a sense that staying is the "right" or "moral" thing to do?

A)Job withdrawal
B)Affective commitment
C)Continuance commitment
D)Normative commitment
E)Counterproductive behavior

Question 60

Define task performance and identify and explain its dimensions.