Deck 1: Understanding the Managers Job

Question 1

Sandra is a pool manager for American Pools.She has twenty-five lifeguards working for her.She would best be classified as a first-line manager.

Answer 1

True

Question 2

Making the right decisions and successfully implementing them is known as effective management.

Answer 2

True

Question 3

First-line managers typically spend a large portion of their time supervising the work of subordinates.

Answer 3

True

Question 4

An example of a human resource is the stockholder who invests money in a corporation.

Question 5

First-line management typically contains the largest contingent of managers within an organization.

Question 6

Even during the recession,there was a shortage of auto mechanics.Employers increased wages to find people willing to use their conceptual skills.

Question 7

Managing is a sequential process of planning,organizing,leading,and controlling.

Question 8

Pat Rosen started In Absentia Pet Care.She is an entrepreneur.She had to use all the management activities: planning,decision making,organizing,leading,and controlling.

Question 9

Managers who deal with the marketing aspects of a firm are frequently referred to as financial managers.

Question 10

History is a conceptual framework for organizing knowledge and providing a blueprint for action.

Question 11

Managers should lead by example.Therefore they need all the technical skills to do the jobs of their subordinates.

Question 12

"Vice President" is a common title for a middle manager.

Question 13

The activity of acquiring another company is primarily an outcome of controlling.

Question 14

Apple is known for its cutting edge technology and rapid growth.Based on this information,Apple is an effective company.

Question 15

Planning is the most challenging of all the managerial activities.

Question 16

Managers who are able to see the overall relationships among their organization,its competitors,its suppliers,and the economy are said to have good technical skills.

Question 17

Maria Mnych holds informal "office hours" two to three times a week to keep her ears open and build a reputation for being receptive.Her approach reflects application of scientific management.

Question 18

Managers who select a course of action from among a set of rational alternatives are involved in decision making.

Question 19

Managers can be classified by both the level of the organization at which they work and the area in which they specialize.

Question 20

Scientific management is called "scientific" because it attempts to use scientific methods such as focused observation,experimentation,and quantifying of results to improve management.

Question 21

The original Hawthorne studies found expected results¾that workers' productivity seemed unrelated to the level of lighting.

Question 22

The Hawthorne studies showed that piece-rate pay systems are effective in increasing worker output up to the limit of the workers' physical capacity.

Question 23

The marketing,production,and finance functions within Toyota are systems in their own right but are also subsystems within the overall organization.

Question 24

Which of the following persons is a manager?

A)Cardinal Timothy Dolan,Archbishop of New York
B)Nick Saban,football coach at the University of Alabama
C)Linda Kaplan Thaler,chief creative officer of Kaplan Thaler Group
D)Marissa Mayer,CEO of Yahoo
E)All of these.

Question 25

A company operating solely in the USA will not be impacted by globalization.

Question 26

The primary purpose of the management process is to

A)develop organizational goals and make logical decisions.
B)organize the various functions in a logical manner.
C)ensure that all employees are working together effectively.
D)achieve organizational goals efficiently and effectively.
E)make sure things go as planned.

Question 27

The fundamental premise of the human relations movement is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.

Question 28

Younger people entering the workforce over the past 20 to 30 years tend to be less devoted to long-term career prospects and less willing to adapt to a corporate mindset that stresses conformity and uniformity.

Question 29

According to McGregor,Theory X typifies negative managerial thinking.

Question 30

Which of the following involve management?

A)Jacques reorganizes his department.
B)Jorge plans his company's holiday party.
C)Annabelle introduces the CEO at the annual board meeting.
D)Su-Lin monitors and enforces her company's policies regarding personal use of the Internet.
E)All of these.

Question 31

Achieving organizational goals efficiently and effectively

A)is necessary to make logical decisions.
B)is the primary purpose of the management process.
C)ensures that all employees will work together effectively.
D)rarely occurs in private sector organizations.
E)is not necessary for successful management but is desirable.

Question 32

How do top managers spend most of their time?

A)Overseeing day-to-day operations
B)Routine administrative tasks
C)Implementing plans of first-line managers
D)Making decisions and creating goals
E)Coordinating the work of first-line managers

Question 33

AT&T,The Department of Veterans Affairs,World Vision,and the U.S.Women's Olympic Volleyball team are all examples of

A)bureaucracies.
B)corporations.
C)organizations.
D)managerial hierarchies.
E)centralized units of operation.

Question 34

Which of the following is an example of an organizational goal?

A)Profit
B)Innovation
C)Security
D)Social responsibility
E)All of these.

Question 35

Movien worked 10 hours and produced 50 units of a product.Allen worked 15 hours and produced 50 units of the same product.Compared to Allen,Movien was:

A)equally efficient but not as effective.
B)equally effective and efficient.
C)equally effective but not as efficient.
D)neither effective nor efficient.
E)more efficient and of unknown effectiveness.

Question 36

An organization that fails to monitor its environment and to change to keep pace with that environment is doomed to failure.

Question 37

Emmitt Smith owns 51% of Smith / Cypress Partners LP,a real estate development enterprise.Smith created a(n)

A)corporation.
B)organization.
C)managerial hierarchy.
D)bureaucracy.
E)organizational matrix.

Question 38

____ is more necessary for long-term success than is ____; although both are desirable.

A)Efficiency,effectiveness
B)Effectiveness,efficiency
C)Pervasiveness,tenacity
D)Complexity,expansion
E)Simplicity,expansion

Question 39

Administrative management focuses on improving the output of individual workers as opposed to improving the management of the whole organization.

Question 40

Managers must be prepared to comply with organization stagnation and status quo.

Question 41

Many business school professors extensively use the case method of teaching,in which students are asked to solve various kinds of business-related problems.Which managerial skills are most likely to improve by this teaching method?

A)Diagnostic and conceptual
B)Communication and time-management
C)Diagnostic and decision-making
D)Time-management and conceptual
E)Decision-making and time-management

Question 42

Leading involves each of the following EXCEPT

A)understanding individual and interpersonal processes.
B)motivating and influencing others.
C)technical understanding and control.
D)interpersonal relations and communication.
E)managing work groups and teams.

Question 43

Empathy is a(n)____ skill.

A)conceptual
B)technical
C)analytic
D)interpersonal
E)diagnostic

Question 44

Mark Zandi,chief economist of Moody's Analytics,monitors economic data from multiple sources and synthesizes it into an economic forecast.He is drawing mainly on his ____ skills.

A)interpersonal
B)conceptual
C)diagnostic
D)decision-making
E)communication

Question 45

Which of the following would be included in the management function of planning?

A)Selecting the course of action most likely to lead to success
B)Monitoring progress toward the achievement of goals
C)Motivating others to higher levels of achievement
D)Communicating company policies to subordinates
E)None of these.

Question 46

Interpersonal skills enable managers

A)to take an overall view of how the parts of the organization interrelate and to think strategically.
B)to solve detailed problems for their subordinates.
C)to understand and interact effectively with others in the organization.
D)to diagnose organizational problems correctly.
E)None of these.

Question 47

Tyler Murrell is responsible for overseeing company bakeries for Five Guys restaurants.He is a(n)

A)operations manager.
B)general manager.
C)human resource manager.
D)research and development manager.
E)public relations manager.

Question 48

____ skills are needed for specialized tasks within the organization.

A)Human
B)Organizational
C)Conceptual
D)Technical
E)None of these.

Question 49

Dean Tracy is director of international transportation for Lowe's home improvement company.He is a(n)

A)operations manager.
B)general manager.
C)human resource manager.
D)research and development manager.
E)public relations manager.

Question 50

Pat Warner is vice president of culture for Waffle House.This position is in what functional area?

A)Operations
B)Finance
C)Production
D)Marketing
E)Administration

Question 51

The top managers of a company are most likely to need ____ skills.

A)technical
B)interpersonal
C)conceptual
D)diagnostic
E)analytic

Question 52

Jerry Murrell,CEO of Five Guys restaurants,does not spend any money on advertising.Instead,he prefers to give employees bonuses.This is an example of which management function?

A)Planning
B)Organizing
C)Controlling
D)Leading
E)Communicating

Question 53

Civil engineers design and supervise construction projects.Designing to exact specifications is one of their ____ skills.

A)human
B)organizational
C)conceptual
D)technical
E)None of these.

Question 54

Julia assigns Jason a project to be completed and then holds periodic meetings with Jason to determine whether target dates for subparts of the project are being met.Which management function do these meetings represent?

A)Coordinating
B)Controlling
C)Organizing
D)Leading
E)Planning and decision-making

Question 55

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler,negotiator,and resource allocator?

A)Conceptual
B)Technical
C)Interpersonal
D)Analytic
E)Diagnostic

Question 56

Amazon sold out of the Kindle Fire on-line a week before unveiling a new Kindle.The launch of the new Kindle coincided with the beginning of the holiday shopping season.This is an example of

A)planning.
B)organizing.
C)leading.
D)controlling.
E)communicating.

Question 57

Popchips has a limited advertising budget.It contracted with Kiip,a smartphone app company,to insert real-world coupons for free bags of Popchips,into mobile games.Popchips managers were primarily engaged in which activity?

A)Coordinating
B)Soldiering
C)Organizing
D)Controlling
E)Planning

Question 58

Five Guys restaurants cook only in peanut oil,which is five times more expensive than oil used by most restaurants.Jerry Murrell believes the taste is worth the expense because his business is known for using only quality ingredients.Which management function is he doing?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Motivating

Question 59

Farmers can choose to buy and plant drought-tolerant seeds at greater expense than other seeds.The seed producers claim 5-15% increase in yield.Farmer Mitch Schaffner measures his yields and crop quality to analyze if the seeds are worth the expense.This represents which function of management?

A)Planning
B)Communication
C)Leading
D)Controlling
E)Organizing

Question 60

With Hurricane Isaac headed toward New Orleans,Louisiana Governor Bobby Jindal prepositioned emergency supplies to the impact area.The Governor engaged in

A)planning.
B)organizing.
C)leading.
D)controlling.
E)analyzing.

Question 61

Annette solves a set of mathematical models,performing a breakeven analysis to determine the required level of sales for a new product to make a profit.Annette is using which of the following?

A)Classical management perspective
B)Systems perspective
C)Quantitative management perspective
D)Behavioral management perspective
E)Contingency perspective

Question 62

Scientific management focuses on

A)improving the efficiency of the individual worker.
B)managing the overall organization.
C)using capital more efficiently.
D)enhancing the social aspects of the workplace.
E)creating mathematical models of organization processes.

Question 63

____ provide(s)a conceptual framework for organizing knowledge.

A)The classical management perspective
B)History
C)Administrative management
D)Theory
E)All of these

Question 64

Which of the following represent the two branches of quantitative management theory?

A)Scientific management and administrative management
B)Human relations movement and organizational behavior
C)Contingency theory and systems theory
D)Theory X and Theory Y
E)Management science and operations management

Question 65

Subsystems

A)are autonomous.
B)are interdependent.
C)have some autonomy and interdependence.
D)are closed systems.
E)none of these answers.

Question 66

Lillian Gilbreth was the first woman inducted into the National Academy of Engineering.She invented the electric food mixer,shelves in refrigerator doors,and the trash can with a foot pedal to open it.She focused on ergonomics and time,motion studies.She was also one of the earliest advocates of

A)contingency theory.
B)scientific management.
C)administrative management.
D)theory X and Y.
E)Hawthorne studies.

Question 67

What was Henri Fayol attempting to do when he developed his principles of management?

A)Provide managers with an exhaustive list of management principles that were not to be violated
B)Develop the foundation for contemporary organization theory
C)Specify four basic functions in which managers should engage
D)Systematize the practice of management by giving managers guidelines he had found useful
E)Propose a theory about subordinates' acceptance of authority

Question 68

According to the science of management,management tasks should be approached in all of the following ways EXCEPT

A)rational.
B)logical.
C)objective.
D)systematic.
E)intuitive.

Question 69

The classical management perspective consists of

A)scientific management and administrative management.
B)management science and scientific management.
C)behavioral management and the operations management.
D)contemporary management and behavioral management.
E)contingency management and universal management.

Question 70

Which of the following is NOT one of the management skills mentioned in the text?

A)Diagnostic skills
B)Commanding skills
C)Decision-making skills
D)Time-management skills
E)Conceptual skills

Question 71

The ability to effectively convey and receive ideas is a(n)____ skill.

A)technical
B)human
C)conceptual
D)operational
E)communication

Question 72

The first person to identify the managerial functions of planning,organizing,leading,and controlling was

A)Elton Mayo.
B)Lillian Gilbreth.
C)Henri Fayol.
D)Hugo Munsterberg.
E)Mary Parker Follett.

Question 73

Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?

A)Contingency theory
B)Scientific management
C)Administrative management
D)Theory X
E)Hawthorne studies

Question 74

Which of the following draws from psychology,sociology,anthropology,economics,and medicine?

A)Organizational behavior
B)Scientific management
C)Classical management perspective
D)Systems perspective
E)Contingency perspective

Question 75

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing upon

A)scientific management.
B)administrative management.
C)management science.
D)TQM.
E)Theory X.

Question 76

In systems theory,the raw materials,human resources,and financial resources of an organization are examples of

A)inputs.
B)feedback loops.
C)transformation processes.
D)outputs.
E)sources of error.

Question 77

The management pioneer who performed the Hawthorne studies at Western Electric was

A)Lillian Gilbreth.
B)Elton Mayo.
C)Henry Gantt.
D)Frank Gilbreth.
E)Frederick Taylor.

Question 78

When Dave was in college he worked summers for the NY Department of Transportation.Charlie,a full year employee,told Dave to slow down.In Elton Mayo's studies,Charlie would be called a(n)____ by the other members of the group.

A)soldier
B)slacker
C)rate buster
D)chiseler
E)administrative manager

Question 79

Jessica tries to increase the efficiency of her production workers by paying them a piecework rate,with higher pay for higher output.Jessica's workers then develop informal standards for production,such that the slowest and fastest workers are rejected by the majority of the group.This outcome is predicted by

A)scientific management.
B)systems theory.
C)behavioral management.
D)contingency theory.
E)administrative management.

Question 80

Winston interacts with his subordinates with ease,but he is often intimidated and uncomfortable with his superiors.Winston needs to develop his ____ skills.

A)time-management
B)communication
C)interpersonal
D)conceptual
E)diagnostic