Deck 6: Listening and Nonverbal Communication

Question 1

The act of listening is a passive activity.

Answer 1

False

Question 2

Sensing involves understanding the meaning,interpreting the implications,evaluating the nonverbal cues,and remembering the message.

Answer 2

False

Question 3

Calvin can improve his active listening if he avoids asking questions and giving feedback.

Answer 3

False

Question 4

Which of the following is an example of a rich channel of communication?

A) Face-to-face conversations
B) Text messages
C) E-mail messages
D) Memos

Question 5

In _____ you make assumptions about the messages being relayed by the speaker and fill in gaps with assumptions based on what you want to hear rather than what the speaker is actually saying.

A) assertive listening
B) active listening
C) attentive listening
D) passive listening

Question 6

Paraverbal communication cues include communication aspects such as facial expressions,eye blinks,eye contact,gaze aversion,and nodding.

Question 7

Haptics is the study of how humans use and structure time.

Question 8

Crossing your arms can be interpreted as you being closed to the speaker's opinion.

Question 9

Nonverbal messages can be conveyed subconsciously through means other than words.

Question 10

The average person may forget more than half of what he/she has heard the previous day.

Question 11

Concentrating on the speaker's mannerisms or delivery fosters effective listening.

Question 12

Active or empathetic listening:

A) is a focused one-way process.
B) involves only 30 percent listening.
C) involves clarifying the message received.
D) requires little work on the part of the listener.

Question 13

"70/30" principle states that:

A) true active listeners spend almost 70 percent of the time making assumptions about the messages and less than 30 percent of their time talking.
B) true active listeners spend almost 70 percent of their time listening and less than 30 percent of their time talking.
C) true active listeners spend almost 70 percent of their time hearing and less than 30 percent of their time listening.
D) true active listeners spend almost 70 percent of their time questioning and less than 30 percent of their time listening.

Question 14

The ability to actively listen can be affected by the emotions of the sender and the receiver.

Question 15

Listening can be fatiguing.

Question 16

Lana,while listening to Ryan,is taking in the information presented but she is not processing it.In the above scenario,which type of listening does Lana appear to be using?
1.
Assertive
2.
Empathetic
3.
Attentive
4.
Passive
5.

Question 17

One of the most common mistakes listeners make is forming responses before listening to the complete message of the speaker.

Question 18

Active listening encourages further communication and also has the potential to enhance relationships.

Question 19

Listening is synonymous with hearing.

Question 20

Nonverbal visual cues include postural shifts.

Question 21

Sue was listening to Mark complain about an issue at his office,when they were dining at a restaurant.While she was listening,she also tried to make sure if the waiter could get next course ready.Mark was upset by Sue's lack of attention to his issue.Sue's ineffective listening was most likely due to:

A) boredom.
B) rehearsing.
C) bias and judgment.
D) partial listening and distractions.

Question 22

Which of the following statements about nonverbal messages is true?

A) They are not culture specific.
B) They cannot contradict verbal messages.
C) They are sent unconsciously.
D) They convey more than verbal messages.

Question 23

A boss who says he or she loves your ideas while rolling his or her eyes would lead you to believe that the boss:

A) might lack confidence in your suggestions.
B) is paraphrasing your ideas.
C) is reading your verbal cues.
D) is being empathetic.

Question 24

Rhonda's voice was cracking while she was presenting her ideas for the new ad campaign.This led several of her coworkers to wonder if she was uncertain or nervous.In non-verbal communication,the tone and volume of her voice refers to:

A) chronemics
B) semantics
C) proxemics
D) para-language

Question 25

Nonverbal visual cues include:

A) tone of voice.
B) pitch.
C) speech pauses.
D) nodding.

Question 26

As an active listener,being empathetic means that you:

A) acknowledge the other person's feelings.
B) crack jokes and make light of the situation.
C) use direct eye contact with the speaker.
D) rehearse your response.

Question 27

Some managers hold certain beliefs so dear to their hearts that they are biased.They also have a tendency to turn off speakers who dispute their cherished beliefs even before the position is fully explained.Typically,managers who feel this strongly about an issue:

A) have a fear of being influenced.
B) are highly emotional.
C) have inadequate background information.
D) are bored.

Question 28

If you know you have tendencies toward verbosity,avoid:

A) direct eye contact.
B) being empathetic.
C) talking too much.
D) reading nonverbal messages.

Question 29

Proxemics,haptics,and chronemics are all part of:

A) written communication.
B) nonverbal communication.
C) electronic communication.
D) verbal communication.

Question 30

Sara is usually preoccupied with immediate tasks and seldom has the time to devote to her employees' concerns,individually.Eric,her employee,who is accustomed to not being heard by Sara,does not bother to inform her about the difficulties he is facing in dealing with a new account.As a result of this,his productivity suffers.This kind of reaction from Eric,where he withholds information,expecting it wouldn't be attended to anyway,is a result of:

A) selective memory.
B) selective expectation.
C) inadequate background information.
D) physiological limitations.

Question 31

Ron usually guesses what Joe is about to say minutes before he says it.As a result,every time Joe speaks,Ron's thoughts begin to wander.By the time his focus returns to what Joe is speaking,the latter has gone on an unexpected track and Ron ends up not getting his message.Ron's listening is hindered by:

A) emotional interference.
B) selective perception.
C) selective memory.
D) boredom.

Question 32

Touch-based communication varies depending upon the type of:

A) tone.
B) speech rate.
C) pitch.
D) relationships.

Question 33

Ben selectively pays attention only to information that reinforces his own beliefs,views,or needs,resulting in severe distortion to the original message.Ben's ineffective listening is most likely due to:

A) rehearsing.
B) selective memory.
C) selective perception.
D) boredom.

Question 34

Harry is setting up his new office and wants to make sure that the arrangement of his desk and chairs sends out an egalitarian message,to the others in his office.For this he should:

A) arrange the chairs around his desk.
B) place the chairs on the other side of his desk,facing him.
C) place the chairs quite far from his desk,facing him.
D) make sure he is seated with his back to the door.

Question 35

As a manager,Tim has realized that active listening is important because:

A) it encourages one-way communication.
B) it makes the listener take the speaker's message at face value.
C) it reduces the amount of involvement time for the listener.
D) it invites others to listen to you.

Question 36

The study of how human beings use and structure time is called:

A) haptics.
B) proxemics.
C) chronemics.
D) kinesics.

Question 37

Paraverbal communication cues include:

A) voice volume.
B) facial expressions.
C) blinking eyes.
D) postural change.

Question 38

Eye contact and body positioning are part of:

A) proxemics.
B) kinesics.
C) chronemics.
D) para-language.

Question 39

We unconsciously use different distances or zones to communicate and interact with others.The study of what you communicate by the way you use interpersonal space is:

A) proxemics.
B) chronemics.
C) haptics.
D) kinesics.

Question 40

How closely we stand to others with whom we communicate has a powerful effect on:

A) how we regard others and how we respond to them.
B) the verbal communication more than the nonverbal communication.
C) how we avoid distractions and day dreaming.
D) how we paraphrase and correct misinterpretations.

Question 41

Keith generally rubs his chin when in a meeting.This habit of his could be interpreted as _____ in many western industrialized countries.

A) superiority
B) disbelief
C) anticipation
D) defensive

Question 42

Tim's coworkers think he is disorganized and lazy because he always comes late to meetings.Which form of nonverbal communication are his coworkers interpreting?

A) Chronemics
B) Haptics
C) Proxemics
D) Para-language

Question 43

List the frequently occurring barriers to effective listening.

Question 44

What is communication and how can it be enhanced?

Question 45

In western industrialized countries,darting eyes is commonly interpreted as:

A) shyness.
B) superiority.
C) distraction.
D) anger.

Question 46

What is listening? What are the different types of listening?

Question 47

Suggest some strategies to help develop and improve listening skills.

Question 48

Define the characteristics of attentive listening.

Question 49

A quiet voice is commonly interpreted in many western industrialized countries as:

A) uncertainty.
B) frustration.
C) disbelief.
D) authority.

Question 50

Generally in meetings,Arnold subconsciously taps his fingers on the table.In western industrialized countries,this habit of tapping one's fingers could be interpreted as a sign of ____.

A) anger
B) superiority
C) impatience
D) defensive