Deck 5: Understanding and Working With Diverse Others

Question 1

Establishing superior customer service is a positive outcome of effectively managing diversity.

Answer 1

True

Question 2

Homogeneous teams are best suited to exploit and ____.

A) implement what is already known
B) execute innovative ideas
C) explore new opportunities
D) conceptualize future actions

Answer 2

A

Question 3

Research shows that women,in contrast to men,tend to use communication to connect with others;they express feelings,empathize,and build relationships.

Answer 3

True

Question 4

One successful strategy for managing organizational diversity effectively is ensuring that diversity is a bottom-up effort.

Question 5

Stereotyping is a negative attitude toward a person based on his/her membership in a particular group.

Question 6

Bill,a salesperson at Windows Plus,is ethnocentric because he believes the sales division is superior to the other departments in the organization.

Question 7

Diversity can be defined as any attribute relevant to an individual that creates or reinforces a perception that he or she is different from another individual.

Question 8

Having a diverse workforce doesn't automatically produce positive outcomes,and setting up a diversity training program won't automatically yield benefits to an organization.

Question 9

Valuing and managing diversity are similar phenomena as both involve actively supervising,coordinating,and directing the diversity individuals bring to an organization.

Question 10

In ____,the importance or significance of someone's difference does not automatically lead to actions or reactions on the part of the individual valuing the diversity or difference.

A) affirmative action programs
B) valuing diversity
C) cross-cultural diversity
D) gender differences

Question 11

Examples of secondary dimensions of diversity are ____.

A) age,education,and gender
B) age,race,and physical ability
C) work experience,education,and geographic location
D) religion,mental ability,and sexual orientation

Question 12

Martha admits she has biases and prejudices.To improve her ability to understand others,she must analyze her feelings and develop plans for changing them.

Question 13

In countries like Australia where power distance is low,decisions will be made by superiors with seniority and high status.

Question 14

In countries with high uncertainty avoidance,people are expressive,entrepreneurship is encouraged,and citizens change jobs frequently.

Question 15

Which of the following is a primary dimension of diversity?

A) Ethnic heritage
B) Religion
C) Work style
D) First language

Question 16

Organizations should provide transition counseling to employees and their families both before and after an assignment outside the home country as a strategy for addressing cross-cultural issues.

Question 17

Education and religion are considered primary dimensions of diversity.

Question 18

Communication barriers exist even when people speak the same language.

Question 19

_____ involves supervising,coordinating and directing the differences individuals bring to the organization to create an environment that will allow employees to achieve their full potential while ensuring that strategic organizational goals are being effectively met.

A) Valuing diversity
B) Managing diversity
C) Affirmative action
D) Uncertainty avoidance

Question 20

Diverse teams are less likely to be best matched with tasks involving innovation and exploration of new opportunities.

Question 21

According to the text,men can learn from women's managerial style by:

A) using appropriate relationship building in the workplace.
B) being less subtle and ambiguous.
C) acting more assertive.
D) being more direct,especially when giving instructions.

Question 22

People in _____ are valued for their self-motivation and self-interest.Examples of such countries include the United States,the United Kingdom,Canada,Australia and the Netherlands.

A) individualistic cultures
B) high power distance countries
C) high uncertainty avoidance cultures
D) collective cultures

Question 23

Consciously shunning or verbally or physically abusing an individual because of membership in a particular group,such as individuals ganging up on a man because he is gay,is ____.

A) discrimination
B) blaming the victim
C) ethnocentrism
D) harassment

Question 24

In countries where power distance is low:

A) a supreme authority maintains tight control over policies and procedures.
B) status is most important.
C) organizations are characterized by paternalistic management.
D) decision making is shared across employee levels.

Question 25

_____ individuals see their group-related customs or beliefs as "right" and evaluate others' beliefs or practices against this yardstick.

A) Polycentric
B) Ethnocentric
C) Egocentric
D) Geocentric

Question 26

According to Hofstede's dimensions of cross-cultural differences,a country where the emphasis is on group harmony and total involvement in decision making is likely to have:

A) a collectivist approach.
B) a short-term orientation.
C) a low uncertainty avoidance.
D) a low power distance.

Question 27

In general,which of the following is true regarding gender communication styles?

A) Women are perceived to be very clear when giving instructions.
B) Men use communication to assert status and request action.
C) Men tend to be indirect,vague,and apologetic when they speak.
D) Women tend to use direct,succinct language.

Question 28

Which of the following will help minimize miscommunications with diverse others?

A) Concentrate more on the messenger than the message
B) Use words that are inclusive rather than exclusive
C) Use adjectives that imply the individual is an exception
D) Avoid asking questions when someone uses a different first language

Question 29

The state of Virginia called its year 2007 founding of Jamestown event a "commemoration" rather than a celebration in deference to concerns raised by Native Americans who felt differently about the coming of "white people" than did Caucasians.This illustrates:

A) using words that are inclusive rather than exclusive.
B) avoiding adjectives that spotlight certain groups.
C) being aware of current connotations of words.
D) concentrating more on the messenger than the message.

Question 30

_____ seek to remedy past discrimination by implementing proactive steps based on race or gender to prevent current or future discrimination.

A) Equal opportunity policies
B) Emancipation programs
C) Integration policies
D) Affirmative action programs

Question 31

A company that interviews only men for a position that requires frequent travel is ____.

A) backlash
B) harassment
C) discrimination
D) ethnocentrism

Question 32

In countries where _____ is high,citizens show deep respect for age and seniority and rarely bypass hierarchy in important decisions.

A) collectivism
B) individualism
C) power distance
D) uncertainty avoidance

Question 33

Gender status can determine roles and denote status,as is evident in many Middle Eastern cultures where women are expected to remain submissive and not speak or disagree with male counterparts in any way.This is an example of:

A) nonverbal communication.
B) social conventions.
C) semantics and connotations.
D) cross-cultural differences.

Question 34

Resenting minorities for owning the best homes in an exclusive neighborhood is an example of ____.

A) backlash
B) blaming the victim
C) harassment
D) ethnicity

Question 35

Making incorrect causal attributions,such as "she was asking for it" when referring to a young woman who is attacked while walking home after attending a friend's party illustrates:

A) blaming the victim.
B) discrimination.
C) harassment.
D) ethnocentrism.

Question 36

Diversity is best understood and managed within ____,one that values diversity of thought,encourages and rewards learning and change,and controls group processes.

A) paternalistic management
B) a passive system
C) an open organizational culture
D) a bureaucratic system

Question 37

At association meetings,Remo always makes a point of informing other members that he received his law degree from Harvard,giving him a distinctive edge.His belief that his degree and affiliation with Harvard makes him superior to others is an example of ____.

A) prejudice
B) ethnocentrism
C) discrimination
D) stereotyping

Question 38

George does not want to consider any college students for employment at his business because he believes they are all irresponsible.This is an example of:

A) power distance.
B) prejudice.
C) affirmative action.
D) pluralism.

Question 39

_____ are more likely to succeed when employees develop a rich understanding of their teams and organization and identify strongly with them.

A) Ethnocentric studies
B) Equal employment opportunity schemes
C) Diversity programs
D) Affirmative action programs

Question 40

An unjustified negative attitude toward a person based on his/her membership in a particular group is:

A) prejudice.
B) power distance.
C) stereotyping.
D) pluralism.

Question 41

Which of the following is a successful strategy for managing organizational diversity effectively?

A) Ensure that diversity is a bottom-up effort
B) Use the "melting pot" technique
C) Initiate mentoring programs
D) Organize non-aggressive hiring programs

Question 42

Discuss the steps an individual can take to gain awareness in relation to diversity.Provide specific examples for each step.

Question 43

In Sweden and Norway,job satisfaction and work-family balance are both considered to be very important.Individuals are encouraged to work collaboratively and to be less assertive about their own personal needs.According to Hofstede's dimensions of cross-cultural differences,these countries have a(n):

A) masculine approach.
B) distributive approach.
C) individualistic approach.
D) feminine approach.

Question 44

_____ implies focusing on trends toward delaying gratification,thriftiness (saving),and persistence.

A) Collectivism
B) Uncertainty avoidance
C) Long-term orientation
D) Power distance

Question 45

Uncertainty avoidance:

A) reflects the degree to which emphasis is placed on assertiveness.
B) reflects the degree of threat felt when facing ambiguity and risk.
C) refers to how loosely or tightly integrated the society seems.
D) refers to the acceptance or lack thereof,of unequal power distribution.

Question 46

What is prejudice? Explain with examples.

Question 47

Compare and contrast the differences in the ways men and women communicate.

Question 48

Write a short description on long-term versus short-term orientation.

Question 49

Discuss some of the diversity issues faced by an organization.Examine the benefits derived from diversity and present strategies for overcoming problems caused by diversity in the organization.Discuss how the organization can further capitalize on the strengths of diversity.

Question 50

Which of the following groups would be better able to manage cross-cultural differences?

A) Managers committed to accepting a diversity of backgrounds and perspectives
B) Employees who prefer work assignments in their home country
C) Organizations that adopt a narrow,one-culture perspective
D) Executives who spend most of their time with people of their own nationality