Deck 8: Skills for Building Personal Credibility and Influencing Others

Question 1

Leaders should praise followers in public and punish them in private.

Answer 1

True

Question 2

A leader's credo should describe what the leader believes in and will or will not stand for.

Answer 2

True

Question 3

Meetings should only be called if the potential benefits outweigh the costs.

Answer 3

True

Question 4

Informal,personal communication is improved when the leader and follower are separated by a desk.

Question 5

Leaders can encourage creativity in an organization by delegating authority and empowering followers to take risks.

Question 6

According to the research of Hogan and Morrison,creative people lack assertiveness and are overly concerned with money and success.

Question 7

The first stage of problem solving is analyzing the causes of the problem.

Question 8

Stress only has negative effects on an individual's health and work.

Question 9

Leaders in the second quadrant of the credibility matrix most likely joined the company from an entirely different industry.

Question 10

During brainstorming sessions,leaders should encourage group members to piggyback off the ideas of other people.

Question 11

Communication effectiveness is the degree to which someone tells others something and ensures that they understand what was said.

Question 12

A force field analysis is an idea-generating activity conducted in a group setting to formulate creative solutions to a problem.

Question 13

The best listeners are passive listeners because they do not interrupt the speaker.

Question 14

Regular exercise has been shown to elevate the heart rate so much that it actually increases stress levels.

Question 15

An active listener uses paraphrasing to improve understanding.

Question 16

The Abilene paradox occurs when leaders are assertive but unclear with subordinates.

Question 17

A group consisting of individuals with a variety of experiences,values,and preferences will most likely be creative but could experience a high degree of conflict,which may make it difficult for the leader to get consensus on a final solution.

Question 18

The A-B-C model is a stress management tool for changing a person's self-talk during stressful events.

Question 19

Studies show that credibility is one of the most important components of leadership success.

Question 20

Credibility is made up of three components: expertise,commitment and relationships.

Question 21

Which of the following statements about defensiveness is most likely FALSE?

A) Defensiveness tends to occur when someone feels threatened.
B) Defensiveness is an unnatural reaction when someone is criticized.
C) Defensiveness lessens a person's ability to use information constructively.
D) Putting yourself in someone else's shoes lessens your level of defensiveness.

Question 22

Which of the following would most likely result from too much stress?

A) Low employee turnover
B) Inadequate communication
C) Reduced job performance
D) Increased level of passive listening

Question 23

A leader in the first quadrant of the credibility matrix has a _____ of trust and a _____ of expertise.

A) low level;low level
B) low level;high level
C) high level;high level
D) high level;low level

Question 24

One way to maximize the attendance and benefits of a meeting is to:

A) make it convenient.
B) encourage participation.
C) stick to the agenda.
D) provide pertinent materials.

Question 25

All of the following are ways leaders can improve communication skills EXCEPT:

A) knowing the purpose of the message.
B) choosing an appropriate medium.
C) using constructive sarcasm.
D) sending clear signals.

Question 26

Using the example of starting a new exercise program,which of the following would be a restraining force in a force field analysis?

A) Dissatisfaction with appearance
B) Coworkers entering a 10K run
C) No regular exercise partner
D) Concern for health

Question 27

All of the following are guidelines for effectively managing stress EXCEPT:

A) getting an adequate amount of sleep.
B) developing supportive relationships.
C) avoiding exercise late in the day.
D) learning how to relax.

Question 28

Leaders who are new college hires most likely fall into which of the following quadrants of the credibility matrix?

A) First
B) Second
C) Third
D) Fourth

Question 29

Which of the following is the correct sequence of events according to the systems view of communication?

A) Intention,reception,expression,feedback,interpretation,new intentions.
B) Intention,expression,reception,interpretation,feedback,new intentions.
C) New intentions,reception,expression,intention,interpretation,feedback.
D) Expression,new intention,feedback,interpretation,reception,intention.

Question 30

Which of the following is the LEAST likely way to increase assertiveness?

A) Using first-person pronouns when speaking
B) Learning to say "yes" to others more often
C) Having self-talk that is positive and affirming
D) Being persistent when seeking objectives

Question 31

The degree to which someone tells others something and ensures that they understand what was said is called:

A) active communication.
B) expression effectiveness.
C) the intention component.
D) communication effectiveness.

Question 32

Which of the following statements is most likely true about active listening?

A) An active listener will generally be thinking about the next thing to say.
B) Active listeners usually disrupt the sender's message with questions and comments.
C) Active listeners put the sender's message into their own words to improve understanding.
D) Effective leaders are naturally good at active listening,which is a skill that cannot be developed.

Question 33

Which of the following statements is NOT accurate concerning listening?

A) The best listeners are passive listeners.
B) Active listening demonstrates respect for others.
C) Listening to others is just as important as expressing oneself clearly to them.
D) Much of the information leaders have comes from listening to what goes on around them.

Question 34

_____ is defined as the process by which we perceive and respond to situations that challenge us.

A) Performance
B) Depression
C) Emotion
D) Stress

Question 35

Which of the following would be best for managing stress?

A) Trying to breathe in a shallow manner
B) Using progressive muscle relaxation techniques
C) Consuming regular amounts of alcohol with peers
D) Avoiding discussions about work with family members

Question 36

_____ is an effort to attain objectives by attacking or hurting others.

A) Acquiescence
B) Aggression
C) Autonomy
D) Assertiveness

Question 37

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

A) evaluative
B) behavioral
C) knowledge
D) assertive

Question 38

Which of the following is the most important step in conducting a meeting?

A) Listing the objectives
B) Determining if it is necessary
C) Developing a plan for attaining goals
D) Making it convenient for all participants

Question 39

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

A) Triggering event;feelings and behaviors
B) Triggering event;your thinking;feelings and behaviors
C) Triggering event;feelings and behaviors;your thinking
D) Triggering event;self-talk;group brainstorming for a solution

Question 40

_____ use a graphic approach to systematically represent the root causes of a problem,the relationships between different causes,and sometimes a prioritization of which causes are most important.

A) Cause analysis approaches
B) Force field analysis
C) Cause-and-effect diagrams
D) Root-cause diagrams

Question 41

Describe assertiveness and differentiate it from acquiescence and aggression.

Question 42

What can a leaders do to manage their own stress and the stress levels of their followers?

Question 43

What are the two components necessary for leaders to build trust? How can these components be developed?

Question 44

What is the Abilene paradox? Why does it occur? How can it be avoided? Describe a time when you have experienced the Abilene paradox.

Question 45

What are the steps in the systems view of communication? Provide an example to illustrate what each step entails.

Question 46

Differentiate between active listening and passive listening.

Question 47

List and describe the steps involved in problem solving.

Question 48

What are the components of expertise? How can leaders build expertise?

Question 49

What are the two key components of credibility? Why is credibility important to leadership?

Question 50

Name five tips for running meetings provided by Guth and Shaw.