Deck 13: Communicating Effectively

Question 1

An effective organization needs upward communication as much as it needs downward communication.

Answer 1

True

Question 2

Noise can be thought of as those factors that distort the intended message.

Answer 2

True

Question 3

Technologies will soon solve all communication problems.

Answer 3

False
Explanation: Advancements in information technologies will not solve all communication problems because overloading employees with new gadgets can negatively impact productivity.

Question 4

Sending e-mail messages has become more popular than leaving voice-mail.

Question 5

Communicators encode,and receivers decode without regard to their prior experiences.

Question 6

Effective communication is unavoidable in an organization.

Question 7

A majority of the world's population now speaks and understands English.

Question 8

Nonverbal behavior can enhance or contradict the message the communicator is sending.

Question 9

Interpersonal communication can vary from direct orders to casual expressions.

Question 10

All organizational communication is meant to inform or clarify.

Question 11

E-mail is an effective way of communicating complex messages.

Question 12

If noise exists during a communication,complete understanding will not occur.

Question 13

Previous experiences can cause different individuals to interpret the same communication in different ways.

Question 14

Webinars,by definition,are a form of one-way communication.

Question 15

When verbal and nonverbal messages conflict,receivers tend to place more faith in the verbal message.

Question 16

Texting is typically more expensive than other forms of advertising.

Question 17

The amount of personal space that an individual likes to maintain can shift temporarily,depending on the physical surroundings.

Question 18

The common symbols between a communicator and a receiver may be verbal,nonverbal,or both.

Question 19

Interpersonal behavior cannot exist without interpersonal communication.

Question 20

Voice-mail accounts for approximately 90 percent of telephone communication within organizations today.

Question 21

_______________ communication provides managers with feedback about current problems and information about day-to-day operations that they need for making decisions.

A) Upward
B) Downward
C) Horizontal
D) Diagonal

Question 22

Employees often go through four stages when high-level decisions are developed and implemented: these stages are _______________.

A) speculate, digest, make a conclusion, respond
B) digest, deliberate, make a conclusion, respond
C) speculate, digest, deliberate, make a conclusion
D) speculate, digest, deliberate, respond

Question 23

In some cases,from a practical standpoint,it is impossible to communicate through formal communication channels.

Question 24

Communication distortion often occurs because of differing frames of reference.

Question 25

Following up means assuming that you have been misunderstood.

Question 26

For the communication process to be completed,the message must be _______________ in terms of relevance to the receiver.

A) received
B) transmitted
C) decoded
D) confirmed

Question 27

One-way communication processes are those that do not allow _______________ feedback.

A) receiver-to-receiver
B) receiver-to-communicator
C) communicator-to-communicator
D) All of the choices are correct.

Question 28

Examples of common _______________ information flows include suggestion boxes,group meetings,and appeal or grievance procedures.

A) upward
B) downward
C) horizontal
D) diagonal

Question 29

Encoding translates the communicator's ideas into a systematic set of _______________ that the receiver can understand.

A) symbols
B) words
C) ideas
D) media

Question 30

In many organizations,downward communication is often _____.

A) incomplete
B) inadequate
C) inaccurate
D) All of the above.

Question 31

When describing the elements of the communications process,the __________ is the carrier of the message.

A) medium
B) portal
C) linkage
D) transmission

Question 32

Physical cues such as distance,posture,and gestures indicate the _______________ of the emotion being expressed.

A) type
B) intensity
C) origin
D) All of the choices are correct.

Question 33

Messages are more likely to be misunderstood when they are competing with other messages.

Question 34

The regulation of communication can ensure an optimum flow of information to managers,thereby eliminating the barrier of _______________.

A) nonverbals
B) communication filtering
C) communication overload
D) interpersonal communication

Question 35

In every communication situation,value judgments are made by the receiver.

Question 36

In an organizational framework,the communicator is an employee,manager,or customer with ______________.

A) ideas, intentions, information
B) ideas, intentions, information and a purpose for communicating
C) a higher status than the receiver
D) ideas, intention and status

Question 37

Winking one eye most often signals _______________.

A) disbelief
B) intimacy
C) impatience
D) confusion

Question 38

Common forms of _______________ communication include job instructions,official memos,policy statements,manuals,and company publications.

A) upward
B) downward
C) horizontal
D) diagonal

Question 39

All of the following are forms of indirect feedback except:

A) Declines in productivity
B) Increased absenteeism
C) Frowning during a face-to-face meeting
D) Conflict between units

Question 40

In addition to happiness,a smile can also indicate:

A) Contempt
B) Fear
C) Resignation
D) All of the choices are correct.

Question 41

_______________ is/are designed to attract employee talent to sustain and grow the organization.

A) Public relations
B) Advertising
C) Promoting the culture and opportunities available
D) Customer/Client/Patient surveys

Question 42

Cultural anthropologists Edward T.and Mildred R.Hall theorize that communication can be divided into several culturally determined parts: words,space,time,and _______________.

A) behavior
B) orientation
C) gender
D) gestures

Question 43

_______________ communication cuts across functions and levels in an organization.

A) Upward
B) Downward
C) Horizontal
D) Diagonal

Question 44

A downward glance during a brief encounter in an office can mean _______________.

A) modesty
B) embarrassment
C) a lack of respect
D) Any of the above.

Question 45

Which of the following statements about texting is false?

A) Texting is less expensive than many other forms of advertising
B) Fifty percent of all texts are read within three minutes of being received
C) Texting is the favorite form of communication among young consumers
D) People read the vast majority of their text messages

Question 46

Managers from monochromic cultures tend to do all of the following except:

A) Take time commitments seriously
B) Adhere to plans
C) Handle multiple tasks simultaneously
D) Emphasize promptness

Question 47

The American A-OK hand gesture means _______________ in France.

A) things are fine
B) money
C) zero
D) something obscene

Question 48

Electronic meeting software (EMS)allows meeting facilitators to:

A) Poll meeting participants
B) Analyze voting results
C) Create detailed reports
D) All of the choices are correct.

Question 49

A _______________ is a network node (hardware and/or software)set up to prevent traffic from crossing into a private intranet.

A) firewall
B) virus scanner
C) server
D) encryption device

Question 50

The phases of listening include all of the following except:

A) Inception
B) Action
C) Perception
D) Interpretation

Question 51

The Internet was developed in the 1960s by _______________ as a way to ensure that communications could survive a military attack.

A) the Japanese
B) Harvard University
C) the U.S. Department of Defense
D) NASA

Question 52

When the chairperson of the accounting department communicates with the chairperson of the marketing department about the course offerings in a college,the flow of communication is:

A) Top to bottom
B) Bottom to top
C) Diagonal
D) Horizontal

Question 53

When an organization communicates a high-level communication after reaching a conclusion,an employee will _____________ the decision.

A) embrace, endure, or resist
B) accept
C) reject, or passively resist
D) All of the above are correct.

Question 54

_______________ the values,customs,and perspectives of other cultures is required to facilitate communication.

A) Critiquing
B) Studying
C) Acceptance of
D) Awareness of

Question 55

Corporate use of instant messaging (IM)is expected to grow rapidly for all of the following reasons except:

A) IM offers real-time communication among geographically dispersed employees
B) IM is an inexpensive alternative to travel
C) Responses are more accurate than verbal communication
D) IM demands the immediate attention of its users

Question 56

Videoconferencing with virtual team members is an example of:

A) Very high richness
B) High richness
C) Low richness
D) Very low richness

Question 57

_______________ presents products or services in a positive manner,in an effort to attract customers,clients,or patients.

A) Public relations
B) Advertising
C) Promoting
D) Customer/Client/Patient surveys

Question 58

About 75 percent of all communication is:

A) Listening
B) Speaking
C) Body language
D) One-way

Question 59

Managers from monochronic cultures _______________.

A) do one thing at a time and take time commitments seriously
B) adhere to plans and follow rules of privacy
C) show respect for private property and emphasize promptness
D) All of the above.

Question 60

A medium that enables high richness is more likely to result in _______________ between individuals or groups.

A) miscommunication
B) conflict
C) cooperation
D) common understanding

Question 61

Complex language has been identified as _____________ to effective communication.

A) a major barrier
B) a minor hindrance
C) having no relation to
D) beneficial to

Question 62

What are the basic elements of the communications model?

Question 63

_______________ is the ability to put oneself in the other person's role and to assume that individual's viewpoints and emotions.

A) Sympathy
B) Transference
C) Empathy
D) All of the choices are correct.

Question 64

Define communication.

Question 65

Although estimates vary,approximately 2.3 billion spam messages are sent in the United States a(n)________.

A) hour
B) day
C) month
D) year

Question 66

The grapevine transmits information ______.

A) slowly
B) at the same rate as formal means
C) rapidly
D) deliberately

Question 67

Kreps postulates ______ broad principles applicable to internal organizational communications.

A) two
B) three
C) four
D) five

Question 68

Filtering of information is likely to occur when employees are communicating information to an _______________ superior.

A) impatient
B) aggressive
C) intimidating
D) All of the choices are correct.

Question 69

________ means refraining from doing harm.

A) Following the hypocrite oath
B) Malfeasance
C) Non-malfeasance
D) Walther's Law

Question 70

What is "noise" and when in the communication process does it occur?

Question 71

The exception principle of management states that _______________.

A) face-to-face communication should be avoided whenever possible
B) all issues should be presented to managers except in cases of dire emergency
C) managers should only be communicated with on matters of exception
D) All of the choices are correct.

Question 72

_______________ refers to the manipulation of information so that the receiver perceives it as positive.

A) Layering
B) Posturing
C) Shading
D) Filtering

Question 73

Value judgments are made by the receiver _______________.

A) in communication situations prior to the establishment of trust
B) in communication situations between parties of different backgrounds
C) in most communication situation
D) in every communication situation

Question 74

Managers striving to become better communicators must first improve their:

A) Messages
B) Methods
C) Media
D) Position in the organization

Question 75

The level of _______________ that the receiver assigns to the communicator directly affects how the receiver views and reacts to the words,ideas,and actions of the communicator.

A) credibility
B) intensity
C) respect
D) moderation

Question 76

Which of the following is an example of very low richness?

A) Emailing the yearly holiday schedule to all employees
B) Leaving voice-mail
C) Asking your supervisor for a raise
D) Interviewing for a sale position

Question 77

Name five mediums that organizations use to provide information to members.

Question 78

The result of a communication _______________ is that someone is left out of the formal channel of communication who would normally be included.

A) short-circuit
B) mismatch
C) glitch
D) loop-back

Question 79

At least _____ percent of the gossip that travels through the grapevine is said to be true.

A) 15
B) 25
C) 50
D) 75

Question 80

Why is two-way communication typically preferred over one-way communication?