Deck 10: Groups and Teams

Question 1

The degree of conformity with group norms can be influenced by cultural factors.

Answer 1

True

Question 2

In general,as the cohesiveness of a work group increases,the level of conformity to group norms decreases.

Answer 2

False
Explanation: In general, as the cohesiveness of a work group increases, the level of conformity to group norms also increases.

Question 3

The interaction between group members must include face-to-face verbal exchanges.

Answer 3

False
Explanation: Although we usually think of group members interacting face-to-face, that does not have to be the case. In nominal groups, members might never speak to one another, communicating only through writing or hand signals.

Question 4

By definition a "formal" groups are created to facilitate the accomplishment of an organization's goals and as such,they always have an organizationally sanctioned formal leader.

Question 5

Authoritarian personality types conform less to group norms than do non-authoritarians.

Question 6

If there is no common goal or purpose,there is no group.

Question 7

Factors that may influence the pattern of group development include the environment in which the group operates and group members' awareness of time and deadlines.

Question 8

Group norms must be formally stated in order to be known by all group members.

Question 9

The term "groupthink" was coined to communicate a highly effective group that thinks as one mind.

Question 10

Research indicates that persons of high intelligence are more likely to conform to group norms than less intelligent individuals.

Question 11

The authority relationship between a senior nurse and her subordinates is an example of a task group.

Question 12

The objectives of interest groups are closely related to those of the organization.

Question 13

It is essential that conflict is suppressed during the storming stage.

Question 14

The enacted role is the set of behaviors that a person in a position believes he or she should enact.

Question 15

In many cases,groups form because individuals believe they can derive greater economic benefits from their jobs if they organize.

Question 16

All else being equal,homogenous groups are less likely to be cohesive than heterogeneous ones.

Question 17

Proximity makes it easier to determine areas of common attraction.

Question 18

While teams share a culture,a set of rituals and processes,typically they do not share a philosophy in working together.

Question 19

Group norms are formed only with respect to things that have significance for the group.

Question 20

As it expected in a society in general,cultures with a more collective tradition may place less emphasis on the group and on conformity with norms than might cultures with a more individualistic orientation.

Question 21

Employees grouping together to present a unified front to management for more benefits and waitresses "pooling" their tips are examples of ____________.

A) task groups
B) interest groups
C) command groups
D) teams

Question 22

Mike organizes a group of students upset over the food selection in the cafeteria.He assigns times for students to stand in the student union to protest the limited selection of food items.He publically states that the group will not disband until the task of having pizza at every meal period is accomplished.This is an example of a(n)_____________.

A) task group
B) interest group
C) command group
D) team

Question 23

By design,many groups never experience the _______________ stage of development.

A) forming
B) storming
C) norming
D) adjourning

Question 24

A particularly important part of the _______________ stage of group development involves a redefinition of the group's specific tasks and overall goals.

A) forming
B) storming
C) norming
D) performing

Question 25

Which of the following characteristics applies to formal work groups but not teams?

A) Accountability
B) Common goals
C) Varied mix skill levels
D) Consists of two or more individuals

Question 26

_______________ needs may be met by joining a high-status or prestige group in which membership is hard to obtain.

A) Social
B) Security
C) Esteem
D) Economic

Question 27

The group development stage of _______________ is characterized by uncertainty about the purpose,structure,and leadership of the group.

A) forming
B) storming
C) norming
D) performing

Question 28

Giving teams the leeway to develop their own work procedures can help promote their success.

Question 29

The more diverse a group is,the more difficult and time consuming it is to maneuver through the _______________ stage.

A) forming
B) storming
C) norming
D) performing

Question 30

_______________ needs can be satisfied through groups that provide for interaction among team members.

A) Esteem
B) Social
C) Power
D) Problem-solving

Question 31

During the _______________ stage,the group structure is set,the roles of each member are understood and accepted,and the group focuses its energies and efforts on accomplishing the tasks it has accepted.

A) forming
B) storming
C) norming
D) performing

Question 32

It is possible to have low group cohesiveness even when the member's goals agree with those of the formal organization.

Question 33

While there are issues regarding conforming to national culture,SMTs are currently taken to be the universally most effective form of organization.They have been successful in virtually every organization that has implemented them.

Question 34

Generally,the _______________ stage of group development is complete when individuals begin to view themselves as part of a group.

A) forming
B) storming
C) norming
D) performing

Question 35

The _______________ stage of group development can be marked by very positive emotions centering on successful task accomplishment,but it can also be a source of feelings of loss.

A) forming
B) norming
C) performing
D) adjourning

Question 36

A(n)_______________ is specified by the organization chart and is made up of the subordinates who report directly to a given supervisor.

A) task group
B) interest group
C) command group
D) team

Question 37

Highly cohesive formal groups may,by definition,also be cross classified as "friendship" groups.

Question 38

Some researchers believe that the "go/no go" decision to launch the doomed space shuttle Challenger was influenced by groupthink.

Question 39

Which of the following is not one of the minimal requirements for a group to exist?

A) There must be two or more individuals
B) There must be some form of exchange or communication between these individuals
C) There must be a formal leader
D) They must be attempting to accomplish a common goal

Question 40

_______________ distinguishes groups and teams.

A) Depth of commitment
B) Size (groups are typically limited in size)
C) Scope of activities
D) The presence of a formally appointed leader

Question 41

Which of the following group characteristics is not typically associated with the occurrence of groupthink?

A) Feeling of unanimity
B) Pressure to individually contribute
C) Illusion of invulnerability
D) Opposing ideas dismissed

Question 42

_______________ is a known source of attraction to a particular group.

A) Clearly specified goals that are compatible with group members
B) A charismatic leader
C) A positive group reputation
D) All of the choices are correct.

Question 43

Status and _______________ are so similar that the terms are often used interchangeably.

A) position
B) pay
C) power
D) persona

Question 44

In the context of teams,the acronym SMT refers to ____ teams.

A) single member
B) selective membership
C) self-managed
D) serial-methods

Question 45

_______________ teams are formed specifically to deal with problems.

A) Mission
B) Problem-solving
C) Quest
D) Consignment

Question 46

_______________ developed the concept of "groupthink."

A) Drucker
B) Janis
C) Taylor
D) Hawthorn

Question 47

The ___________ is specified by the organization chart and is made up of the subordinates who report directly to a given supervisor while a ___________ comprises the employees who work together to complete a particular task or project.

A) formal team; functional group
B) task group; command group
C) command group; task group
D) R&D Group; skunkworks

Question 48

All of the following are ways to guard against groupthink except:

A) Encourage members to state objections and doubts
B) Break into subgroups to work on the same problem, then share proposed solutions with the group
C) Assign a team member to play devil's advocate
D) Encourage objections by having the group leader endorse a particular course of action

Question 49

The _________ role is the set of behaviors that a person in a position believes he or she should enact.

A) expected
B) perceived
C) envisioned
D) organizational

Question 50

The person who becomes an informal group leader generally is viewed as _______________.

A) a respected and high-status member
B) someone who embodies the values of the group
C) someone who helps the group accomplish its goals
D) All of the choices are correct.

Question 51

_______________ may be a common characteristic of the members of a homogeneous group.

A) Demographics (age, race, gender, education, etc.)
B) Personality
C) Skills and abilities
D) All of the choices are correct.

Question 52

There are multiple roles associated with a position.The ____________ role is the behavior that a person actually carries out.

A) actual
B) affected
C) effective
D) enacted

Question 53

Groups suffering from groupthink display all of the following characteristics except:

A) An illusion of vulnerability
B) A tendency to moralize
C) Pressure to conform
D) Opposing ideas dismissed

Question 54

Quality circles usually have _______________ members.

A) 1 to 5
B) 5 to 10
C) 6 to 12
D) 15 or more

Question 55

If a group is highly cohesive but has goals that are not congruent with those of the formal organization,then group behavior will probably be considered _______________ by the sponsoring organization.

A) positive
B) neutral
C) negative
D) dangerous

Question 56

The phenomenal success of Microsoft Corporation is attributed in part to its extensive use of software re-search and development _____________.

A) groups
B) teams
C) collectives
D) skunkworks

Question 57

In work groups,the most common norm relates to _______________.

A) personality
B) relationships
C) productivity
D) quality

Question 58

All of the following are strategies for increasing group cohesion except:

A) Physically locating the group closer to other groups
B) Inducing agreement on group goals
C) Making the group more homogeneous
D) Allocating rewards to the group, not individuals

Question 59

The degree of cohesiveness in a group _______________.

A) has positive effects on performance
B) has negative effects on performance
C) can have either positive or negative effects on performance
D) typically is not related to performance

Question 60

The members of a _______________ team seldom meet face to face.

A) virtual
B) cross-functional
C) problem-solving
D) self-managed

Question 61

The "standard classification system" lists ______ different types of teams.

A) three
B) four
C) five
D) There is no standard classification system for describing different types of teams.

Question 62

_____________ refers to a secretive research and development project that operates outside of normal company operations to create innovative products.

A) Tiger team
B) Skunkworks
C) Salamander factories
D) Zebra divisions

Question 63

Research indicates that all of the following skills are highly desirable if team members are to be effective except:

A) An inquisitive nature
B) Open-mindedness
C) Communication skills
D) Conflict resolution skills

Question 64

The failure of many teams can be traced directly to management's unwillingness to share:

A) training materials
B) team members
C) information
D) responsibility

Question 65

Those charged with leading _______________ teams must be willing to permit a great deal of autonomy and decision-making independence.

A) virtual
B) cross-functional
C) problem-solving
D) quest

Question 66

What does "proximity" mean,as it relates to groups and teams?

Question 67

How can groups satisfy esteem needs?

Question 68

The efficient and successful use of technology is critically important to the success of _______________ teams.

A) self-managed
B) problem-solving
C) cross-functional
D) virtual

Question 69

Name the three minimum requirements that must be met for a group to exist.

Question 70

What is an "informal" group? Provide a school example of such a group.

Question 71

The reward system in most organizations is _______________ based.

A) seniority
B) sales
C) individually
D) team

Question 72

Sometimes teams are given too much authority.This is particularly dangerous in the _______________ stages of team involvement.

A) early
B) mature
C) late
D) All of the above

Question 73

According to the text,perhaps the most important characteristic of a good team member is _______________.

A) being open-minded
B) having emotional stability
C) having trust
D) having good conflict resolution skills

Question 74

Be permitting employees to telecommute companies have saved costs through ___________.

A) lower turnover
B) higher productivity
C) reduced real estate costs
D) All of the above.

Question 75

Before implementing self-managed teams,organizations should be certain that such teams are consistent with the organization's:

A) Business requirements
B) Values and goals
C) Competencies
D) All of the choices are correct.

Question 76

Once implemented,the success of self-managed teams depends on all of the following except:

A) management commitment
B) receptivity to change
C) employee trust in management
D) team member diversity

Question 77

The text examines four things that are particularly important when it comes to developing effective teams: training,communications,empowerment,and _______________.

A) skill sets
B) education
C) management
D) rewards

Question 78

Proximity and attraction are two reasons people form groups.How are the two related?

Question 79

Virtual teams with the highest levels of trust displayed all of the following traits except:

A) Members began their interactions with nonwork, social interactions
B) Each member had a set of clear task roles
C) All team members demonstrated positive attitudes
D) Team members interacted in off-the-job social activities

Question 80

In some organizations,R&D teams have been set up to expedite innovation and creative new product design.Originally coined by a Lockheed engineer during World War II,such groups are referred to as:

A) Stinkworks
B) Skunkworks
C) Stenchworks
D) Scentworks