Deck 1: Effective Managers Understand Organizational Behavior

Question 1

Information is a commodity that,when applied effectively,can result in higher growth and productivity.

Answer 1

True
Explanation: The introduction of computer technology has fostered an era of information technology (IT). The IT era, combined with improved selection, training, and a positive and strong organizational culture, provides the potential for using information and technology in a more knowledgeable and effective way. The right information is a precious commodity that, when applied effectively, can result in higher growth and productivity.

Question 2

Mary Parker Follett was one of the first management theorists to promote participatory decision making and decentralization.

Answer 2

True

Question 3

The field of Organizational Behavior (OB)is personality-oriented.

Answer 3

False
Explanation: The field of Organizational Behavior (OB) is performance-oriented.

Question 4

In the field of Organizational Behavior (OB),the scientific method is deemed important in studying variables and relationships.

Question 5

Organizational Behavior (OB)is considered a way of thinking.

Question 6

Group performance is the foundation of organization performance.

Question 7

Mary Parker Follett,following in the footsteps of Taylor's scientific management,embraced his view of human needs and workplace relationships.

Question 8

Frederick Taylor's concept of economic rationality of the employee was later characterized as "Hawthorne effect."

Question 9

A common body of management knowledge had been developed before the rise of the Roman Empire.

Question 10

The formal and modern study of management started in Babylonia,around 5000
B.C.

Question 11

A new industrial era began in the United States around the time of the Civil War.

Question 12

According to Frederick W.Taylor,father of scientific management,management and labor must operate independently to achieve the maximum good for society.

Question 13

A culturally diverse workforce is becoming a reality in the United States.

Question 14

In recent years,Japan and China have become racially diverse societies.

Question 15

Older workers are entering the workforce at decreasing rates.

Question 16

The field of organizational behavior focuses on just two levels of analysis: individual and group.

Question 17

Technology can yield a competitive advantage only when it is utilized effectively.

Question 18

Efficiency is defined as the ratio of outputs to inputs.

Question 19

In a general sense,technology is the process that converts raw materials or intellectual capital into products or services.

Question 20

World trade is growing at a slower rate than is world gross domestic product.

Question 21

A major goal of Zappos is to treat its __________ with integrity,honesty,and commitment.

A) customers
B) employees
C) employees and customers
D) employees, customers, and community

Question 22

In 1886,an engineer named Frederick W.Taylor presented a paper on scientific management at a national meeting of engineers that was titled "The Engineer as _______________."

A) a Specialist
B) a Manager
C) an Economist
D) a Scientist

Question 23

To be successful,managers will need to harness the power of __________ and human capital.

A) techno-administrative technology
B) information technology
C) political
D) economic

Question 24

Organizational survival is related to the ability of management to receive,transmit,and file information.

Question 25

When examining the contributions to the study of Organizational Behavior,the "unit of analysis" associated with psychology is ______________.

A) group
B) organization
C) individual
D) team

Question 26

Fayol's approach to management was significant,in that it contributed to all of the following developments and positions except:

A) Management is a separate body of knowledge that can be applied in any type of organization
B) A theory of management can be learned and taught
C) There is a need for teaching management in colleges
D) On-the-job training is the best way to impart management skills

Question 27

The first modern management articles were published in _______________ journals.

A) human resource
B) engineering
C) scientific
D) psychology

Question 28

Leaders are found in both formal and informal groups.

Question 29

Fayol's theory of management emphasized the importance of all of the following except:

A) Conserving
B) Planning
C) Organizing
D) Coordinating

Question 30

To develop and sustain an advantage in an increasingly competitive,globalized world,managers must harness the powers of information technology and _______________ to be successful.

A) decisiveness
B) language fluency
C) democracy
D) human capital

Question 31

The formal and modern study of management started around ______.

A) 1750
B) 1300
C) 1900
D) 1940

Question 32

Behavior is viewed as operating at the individual,_______________,and organizational levels.

A) emotional
B) spiritual
C) structural
D) group

Question 33

When it comes to knowledge,organizations must do all of the following except:

A) Transfer it to employees
B) Identify it
C) Guard it jealousy
D) Update it continuously

Question 34

Jim,Mike,Kathy and La Keisha are all friends at work because of their common interest in raising chickens.Thus,they constitute an informal group.

Question 35

The economic data churned out by the government every month fails to identify whether workers are working harder or smarter.

Question 36

Frederick W.Taylor believed in _______________ approach to job design.

A) the rule-of-thumb
B) a scientific
C) a just-in-time
D) a laize-faire

Question 37

Taylor's major thesis was that maximum good for _________ can come only through the cooperation of management and labor in the application of scientific methods.

A) the organization
B) society
C) the shareholder
D) All of the choices are correct.

Question 38

One of the least powerful influences on individual performance is an organization's reward system.

Question 39

Which of the following has contributed to the study of organizational behavior?

A) Psychology and sociology
B) Social psychology and anthropology
C) Political science
D) All of the choices are correct.

Question 40

______________ suggests that an organization is a managed system that changes inputs into outputs.

A) Systems theory
B) Operations theory
C) Hawthorne theory
D) OB

Question 41

To survive the fast-paced changes in the global world,firms must make not only capital investments but also investments in ____________.

A) people
B) transportation facilities
C) high-speed communications technology
D) All of the choices are correct.

Question 42

Which of the following statements about power is true?

A) Most people are comfortable with the concept of having power over others.
B) The concept of having power over others is offensive to everybody.
C) To be a good manager, a person must have a high desire for power.
D) Managers derive power from both organizational and individual sources.

Question 43

According to systems theory,an organization acquires resources (inputs)from a larger system,_______________.

A) the environment
B) the home country
C) the world economic system
D) the shareholders

Question 44

Managers must deal _____________ aspects of organizational behavior.

A) with internal
B) with external
C) simultaneously with the internal and external
D) separately with the internal and external

Question 45

The overarching criterion that cuts across each effectiveness dimension is _______________.

A) productivity
B) quality
C) adaptiveness
D) efficiency

Question 46

J.M.Juran and W.Edwards Deming,in the 1950's,introduced the importance of _______________ to the public.

A) quality
B) efficiency
C) profitability
D) consistent management

Question 47

A(n)___________ is an unwritten agreement between an employee and the organization that specifies what each expects to give to and receive from the other.

A) understanding
B) employment contract
C) psychological contract
D) commitment

Question 48

The ____________ studies are still considered the major impetus behind the emphasis on understanding and dealing with human resources.

A) advent of scientific management
B) Hawthorne studies
C) organization movement
D) start of World War II

Question 49

The Hawthorne studies originally concluded that supportive managers paying attention to workers made them more productive.However,a reanalysis of the data suggested that the productivity increase was due to managerial discipline and _______________.

A) fear of job loss
B) peer pressure
C) productivity bonuses
D) job training

Question 50

As presented in the text,_______________ reflects the relationship between inputs and output.

A) productivity
B) quality
C) adaptiveness
D) innovation

Question 51

The _______________ criterion measures the ability of an organization to increase its capacity to deal with environmental demands.

A) productivity
B) efficiency
C) adaptiveness
D) development

Question 52

Competition has caused many organizations to make quality _______ priority.

A) a fiduciary
B) their top
C) a lagging
D) their second tier

Question 53

According to the text,six forces are reshaping the nature of managing within organizations.They include _______________.

A) the economic climate
B) political unrest
C) mentoring
D) technology

Question 54

How well a firm _______________ and motivates a skilled workforce will have a major impact on its ability to compete in the global marketplace.

A) recruits
B) retains
C) selects
D) All of the choices are correct.

Question 55

_______________ is the ratio of outputs to inputs.

A) Productivity
B) Efficiency
C) Adaptability
D) Production

Question 56

Which of the following countries is ranked highest on the Globalization Index?

A) United States
B) Singapore
C) United Kingdom
D) Norway

Question 57

The United States is racially diverse and has been rapidly increasing its workforce diversity since the _______.

A) 1950s
B) 1960s
C) 1970s
D) 1980s

Question 58

According to the Hawthorne studies,workers respond to _____________.

A) group norms
B) union pressures
C) covert observation
D) All of the choices are correct.

Question 59

Motivation and __________ interact to determine performance.

A) ability to work
B) technology
C) information resources
D) organizational rank

Question 60

Japan and China are basically _________ societies in terms of race.

A) homogeneous
B) heterogeneous
C) diverse
D) transitioning

Question 61

The introduction of _______________ fostered an era of "information technology."

A) electricity
B) globalization
C) computer technology
D) the Internet

Question 62

The power of managers is clearly evidenced when they make decisions about _______________.

A) the employees' well-being
B) distributing organizational resources
C) designing and implementing rules and policies
D) All of the choices are correct.

Question 63

Which of the following is included in the six forces reshaping management practice?

A) The power of human resources
B) A new worker-employer psychological contract
C) Cultural diversity
D) All of the above.

Question 64

What is meant by the term "diversity?"

Question 65

According to the text,organizational survival is related to the ability of management to do all of the following with information except:

A) Retire it
B) Transmit it
C) Act on it
D) Receive it

Question 66

Every organization must respond to the needs of _______________.

A) its customers or clients
B) legal and political constraints
C) economic and technological changes
D) All of the choices are correct.

Question 67

How is Zappos CEO Tony Hsieh's perspective different from many other businesses?

Question 68

The neighborhood book club,which has fifty members,is an example of a(n)_______________ group.

A) informal
B) formal
C) perseverance
D) developmental

Question 69

What is a psychological contract?

Question 70

One of the most powerful influences on individual performance is ____________.

A) an organization's reward system
B) stress
C) national culture
D) All of the above.

Question 71

A surgical team performing open-heart surgery on a patient is an example of a(n)_______________ group.

A) informal
B) formal
C) super
D) dedicated

Question 72

_______________ is the ability to get someone to do something you want to be done,or to make things happen the way you want them to happen.

A) Prestige
B) Perseverance
C) Power
D) Persuasion

Question 73

The essence of _________ is control over others.

A) power
B) management
C) leadership
D) All of the above.

Question 74

According to current research,the average tenure for millennial employees in a job is __________ years.

A) seven
B) five
C) two
D) one

Question 75

The semiconductor pioneer Gordon Moore predicted in 1965 that computer power would double every _______________.

A) five years
B) three years
C) two years
D) twelve months

Question 76

Which of the following is considered an influence on individual behavior and motivation in organizations?

A) individual characteristics
B) individual motivation
C) rewards
D) All of the above.

Question 77

Which of the following statements about motivation is true?

A) Motivation is the primary determinant of performance.
B) Most managers do not need to understand motivation.
C) Motivation and the ability to work interact to determine performance.
D) Most behavioral scientists agree that there is one best theory of motivation.

Question 78

The psychological contract between workers and employers specifies what each expects to give and receive from the other.What can you offer an employer,and what do you expect in return?

Question 79

The foundation of organization performance is _______________ performance.

A) product
B) managerial
C) financial
D) individual

Question 80

What abilities will managers need to be successful in the 21^st century? Which of these abilities do you have now? How do you plan to acquire the others?