Deck 8: The Supervisor As Leader

Question 1

The leadership style in which the leader allows subordinates to participate in decision making and problem solving is known as:

A) authoritarian leadership style.
B) laissez-faire leadership style.
C) democratic leadership style.
D) dictatorial leadership style.

Answer 1

C

Question 2

Stella supervises 12 cashiers at ABC Grocers.Lately,the cashiers have had several instances of substantial cash shortages,because Stella has not been verifying their initial cash amounts.When approached by her manager about this situation,Stella replied,"The cashiers are lazy and just do not care." Which of the following traits is Stella exhibiting?

A) Sense of humor
B) External locus of control
C) Empathy
D) Sense of responsibility

Answer 2

B

Question 3

Which style of leadership involves putting other people's needs,aspirations,and interests above one's own?

A) Top-down hierarchical leadership
B) Authoritarian leadership
C) Entrepreneurial leadership
D) Servant leadership

Answer 3

D

Question 4

A leader who focuses on the jobs to be done and the goals to be accomplished is:

A) empathetic.
B) people-oriented.
C) using a laissez-faire leadership style.
D) task-oriented.

Question 5

According to which theory should leaders adjust the degree of task and relationship behavior in response to the growing maturity of their followers?

A) Life cycle theory of leadership
B) Fiedler's contingency theory of leadership
C) Path-goal theory of leadership
D) X and Y theory of leadership

Question 6

A(n)_____ refers to the belief that an individual is the primary cause of what happens to him/herself.

A) individualistic orientation
B) tolerance for ambiguity
C) polycentric notion
D) internal locus of control

Question 7

The _____ theory of leadership suggests that the primary activities of a leader are to make desirable and achievable rewards available to organization members who attain organizational objectives and to clarify the kinds of behavior that must be performed to earn those rewards.

A) contingency
B) X and Y
C) life cycle
D) path-goal

Question 8

Leading is the management function of:

A) influencing people to act or not act in a certain way.
B) seeking direction.
C) implementing ideas.
D) setting up groups and allocating resources.

Question 9

Rules followed by Marine Corps officers are "never eat before your troops eat" and "never ask your troops to do something you wouldn't do".This is an example of _____ leadership.

A) authoritarian
B) people-oriented
C) task-oriented
D) laissez-faire

Question 10

Which of the following is true about managers and/or leaders?

A) A manager inspires achievement.
B) A leader seeks and follows directions.
C) A leader focuses on initiating ideas and getting them started.
D) A manager inspires willingness by instilling in employees a sense of common purpose, a belief that together they can achieve something worthwhile.

Question 11

Which of the following statements about the country club management style of leadership is true?

A) Efficiency in operations results from arranging conditions of work in such a way that human elements interfere to a minimum degree.
B) Adequate organization performance is possible through balancing the necessity to get out work with maintaining morale of people at a satisfactory level.
C) Interdependence through a "common stake" in organization purpose leads to relationships of trust and respect.
D) Thoughtful attention to needs of people for satisfying relationships leads to a comfortable, friendly organization atmosphere and work tempo.

Question 12

_____ is based on the attitude that the leader is self-employed.

A) Traditional leadership
B) Transformational leadership
C) Entrepreneurial leadership
D) Servant leadership

Question 13

According to the Managerial Grid,productivity,job satisfaction,and creativity are highest with a _____ style of leadership.

A) country club management
B) Authority-compliance
C) middle-of-the-road management
D) team management

Question 14

_____ behavior involves telling followers what to do and how they are to do it.

A) Supportive
B) Directive
C) Participative
D) Achievement

Question 15

Which style of leadership is being followed when exertion of minimum effort to get the required work done is appropriate to sustain organization membership?

A) Middle-of-the-road management
B) Impoverished management
C) Country club management
D) Authority-compliance

Question 16

Participative behavior involves:

A) telling followers what to do and how they are to do it.
B) setting a challenging goal for a follower to meet, and expressing confidence that the follower can meet this challenge.
C) seeking input from followers about methods for improving business operations.
D) recognizing that above all, followers are human beings.

Question 17

In which of the following leadership styles is the leader uninvolved and lets the subordinates direct themselves?

A) Authoritarian leadership
B) Democratic leadership
C) Laissez-faire leadership
D) Dictatorial leadership

Question 18

_____ behavior involves setting a challenging goal for a follower to meet,and expressing confidence that the follower can meet this challenge.

A) Supportive
B) Directive
C) Participative
D) Achievement

Question 19

In the initial stages,when the followers have not acquired the required maturity which of the following combinations of task and relationship behavior should a leader opt for?

A) High task and low relationship behavior
B) High task and high relationship behavior
C) Low task and high relationship behavior
D) Low task and low relationship behavior

Question 20

People who blame others or events beyond their control when something goes wrong are said to have a(n):

A) external locus of control.
B) democratic leadership style.
C) internal locus of control.
D) authoritarian leadership style.

Question 21

Most organizations expect that their supervisors can combine some degree of task orientation with some degree of people orientation.

Question 22

When the supervisor listens carefully and shares pertinent information,and employees do not think the supervisor is hiding something from them,then the supervisor is:

A) being authoritative.
B) breaching the code of secrecy.
C) being a patronizing leader.
D) building trust.

Question 23

With authoritarian leadership,the supervisor allows employees to participate in decision making and problem solving.

Question 24

A structured task-that is,one with a set procedure to follow-is best managed by a(n):

A) relations-oriented leader.
B) authoritarian leader.
C) people-oriented leader.
D) democratic leader.

Question 25

Which of the following statements is true of a supervisor's relationship with his/her employees?

A) A supervisor should be friends with employees and involve them in his/her personal life.
B) Today's supervisor commands rather than empowers employees.
C) A supervisor should treat employees in a way that reflects his/her role as a part of management.
D) A supervisor who is feared by employees will inspire them to work harder and better and thereby yield faster results.

Question 26

People who want a lot of direction will most likely welcome _____ leadership.

A) laissez-faire
B) collaborative
C) servant
D) authoritarian

Question 27

Which of the following statements is true of coaches?

A) They delegate responsibility to carry out operations.
B) They are unwilling to share authority.
C) They are a good analogy for an authoritarian leadership style.
D) They impose their own style of doing things on people.

Question 28

At the opposite extreme from authoritarian leadership is democratic leadership.

Question 29

A manager should use a relatively democratic leadership style only when:

A) enough time is available.
B) a task is structured.
C) decisions need to be made quickly.
D) a work group has little experience in making its own decisions.

Question 30

Internal locus of control is the belief that an individual is the primary cause of what happens to him/her.

Question 31

When the supervisor involves employees in making decisions,he or she cannot always be sure of the outcomes.Supervisors differ in their level of comfort with this uncertainty,which refers to their:

A) personal leadership strengths.
B) level of confidence in employees.
C) tolerance for ambiguity.
D) knowledge and experience.

Question 32

In choosing a leadership style,one needs to consider values,level of confidence in employees,and tolerance for ambiguity.These attributes describe:

A) situation characteristics.
B) leader characteristics.
C) subordinate characteristics.
D) manager characteristics.

Question 33

The efforts to learn about and match the style of one's manager are often called:

A) managing down.
B) managing up.
C) managing others.
D) managing change.

Question 34

If a department,team,or other work group has little experience in making its own decisions,the supervisor:

A) should use a democratic leadership style.
B) may find that an authoritarian approach is easier to use.
C) may effectively use a participatory decision-making approach.
D) should delegate decisions to groups.

Question 35

James supervises a staff of highly-trained chemical research scientists.Thus,he does not get involved and allows the scientists to do what they want.He is using a laissez-faire leadership style.

Question 36

Employees who are eager to assume responsibility will most likely appreciate _____ leadership.

A) dominant
B) bureaucratic
C) authoritarian
D) laissez-faire

Question 37

Mark knows that a co-worker has done something that is not in the company's best interest.Mark should:

A) go directly to that co-worker and point out the problem.
B) ignore the situation and hope the co-worker does not do it again.
C) tell his boss immediately.
D) inform his other co-workers.

Question 38

Organizations that use self-managing work teams generally encourage a variety of employee characteristics that are associated with the successful use of democratic leadership and a low degree of:

A) task-oriented behavior.
B) people-oriented behavior.
C) relations-oriented behavior.
D) community-oriented behavior.

Question 39

Which of the following is a subordinate characteristic in choosing a leadership style?

A) Knowledge and experience
B) Time available
C) Effectiveness of the group
D) Values

Question 40

In choosing a leadership style,one needs to consider the type of organization and the effectiveness of the group.These attributes describe:

A) situation characteristics.
B) manager characteristics.
C) subordinate characteristics.
D) leader characteristics.

Question 41

Organizations that use self-managing work teams tend to train employees to assume extensive responsibility.

Question 42

People who want a lot of direction will welcome democratic leadership.

Question 43

Fiedler's contingency model assumes that the leader's behavior should adapt to the situation.

Question 44

Supportive behavior involves telling followers what to do and how they are to do it.

Question 45

According to the path-goal theory of leadership,leaders should adjust their degree of task and relationship behavior in response to the growing maturity of their followers.

Question 46

Entrepreneurial leadership is based on the attitude that the leader is working for an employer.

Question 47

Achievement behavior involves seeking input from followers about methods for improving business operations.

Question 48

A task such as generating ideas to improve customer service is a structured task.

Question 49

Task structure describes any specified procedures that employees should follow in carrying out the task.

Question 50

Ideally,a leader should assign a task that is challenging enough to stretch the follower,but not so challenging that the follower will be unable to complete the task.

Question 51

Generally,someone who is new on the job will need a supervisor who engages more in task-oriented rather than in relationship-oriented behavior.

Question 52

One common characteristic of good leaders is the ability to act as a good role model.

Question 53

A democratic leader is in a position to make decisions quickly.

Question 54

Employees who don't identify with the organizational or departmental goals need more active direction and control from the supervisor.

Question 55

If a situation involves good leader-member relations,a structured task,and strong position power,the situation calls for a leader who is people oriented.

Question 56

Position power refers to the extent to which the leader has the support and loyalty of group members.

Question 57

The servant leaders' primary task is to lead rather than serve the people around them.

Question 58

The more confidence the supervisor has in employees,the more he or she will involve them in planning and decision making.

Question 59

Employees who are tolerant of ambiguity will accept a leadership style that gives them more say in solving problems.

Question 60

Women,as a rule,bring the same set of values and experiences to the workplace as men.

Question 61

If you were asked to lead an organization and had to choose among authoritarian,democratic,and laissez-faire leadership styles,which one would you choose? Explain your choice with examples.

Question 62

The most important way to build trust is to engage in fair,predictable behavior.

Question 63

Define the term "leading".Indicate whether you would make a good leader and explain why or why not.

Question 64

You can better meet your manager's expectations if you understand him or her as an individual.

Question 65

Compare and contrast Fiedler's contingency model to Hersey-Blanchard's life cycle theory.

Question 66

What strategies can you adopt to improve your relations with your boss?

Question 67

How can supervisors be good role models for their employees?

Question 68

You are a supervisor in a school cafeteria.You want to improve your relations with the employees by building trust.How would you do this?

Question 69

Today's supervisor seeks consensus and spends time with employees to learn what they need for job success and career development.

Question 70

For employees,the supervisor is the person who most directly represents management and the organization.

Question 71

Employees have no choice but to pursue the supervisor's vision,even when they cannot trust the supervisor.

Question 72

If you get along well with your peers in the same and other departments,they will help you look good and get your job done.

Question 73

Prospective employers look more favorably on job candidates who are not already employed.

Question 74

How should supervisors build and maintain relationships with their employees?

Question 75

If the manager offers criticism that seems unreasonable,the supervisor should first try to find constructive aspects of the criticism.

Question 76

The best way to look good to the manager is to have a high-performing department.

Question 77

List any three common leadership traits you admire most in a leader and define each trait.

Question 78

Identify the criteria for choosing a leadership style.

Question 79

Leading is clearly an application of human relations skills.

Question 80

Describe Blake and Mouton's Managerial Grid.