Deck 16: Providing Orientation and Training

Question 1

Which of the following is the last step in the process of planning a training program for employees?

A) Conducting training in a timely manner
B) Deciding who will participate in the training program
C) Setting objectives for the training
D) Choosing training methods

Answer 1

D

Question 2

As part of the training program for commercial loan officers,Brenda was trained by the training instructors at one of the bank's training institutes for different positions of its operations.These different positions included being a bank teller,a new accounts representative,a loan collector,and an installment loan officer.This is an example of:

A) on-the-job training.
B) computer-based training.
C) cross-training.
D) autogenic training.

Answer 2

C

Question 3

Amber's division is about to switch over to a new computerized telephone system in the upcoming month.She realizes that everyone in her division would have to undergo training to operate the new telephone system.Which of the following reasons has led Amber to decide on a training program for her employees?

A) The need to adhere to government regulations
B) The inefficiency of the employees
C) The increase in the frequency of client complaints
D) The need to make employees familiar with new technology

Answer 3

D

Question 4

Vestibule training is best defined as:

A) the on-the-job training method in which specific roles are assigned to the participants.
B) the on-the-job training program aimed at strengthening a particular skill of the participant.
C) the training that takes place on equipment set up in a special area away from the job site.
D) the training that involves delivering training programs via computer-based training aids in the absence of a live instructor.

Question 5

Training is best defined as the process of:

A) increasing the skills that will enable employees to better meet the organization's goals.
B) making the transition phase after adjournment of a team as smooth as possible.
C) developing objectives that specify how each department will support organizational goals.
D) planning what to do if the original plans or objectives set by an organization do not work out.

Question 6

Which of the following is true of the apprenticeship training mode?

A) The time and expense involved in this form of training are comparatively lower than other on-the-job training forms.
B) It is not well suited for training needs that require months or years of learning.
C) It is more complicated to set up than simple on-the-job training for individual tasks.
D) It involves delivering training programs via computer-based training aids in the absence of a live instructor.

Question 7

Which of the following is an advantage closely associated with the creation of a learning environment?

A) Encourages competition and rivalry among employees and improves their individual performance.
B) Provides a distraction from the "real work" of the organization and is a stress reliever for employees.
C) Encourages group members to learn from each other and thus benefit from working as a team.
D) Increases the rate of group cohesiveness and leads to increase in the occurrence of groupthink instances.

Question 8

Which of the following professionals is most likely to undergo on-the-job training as a new employee?

A) Doctors
B) Nurses
C) Pilots
D) Salespeople

Question 9

Which of the following steps completes the training cycle?

A) Preparation of training modules
B) Implementation
C) Evaluation
D) Establishment of company norms

Question 10

Apprenticeship is best defined as:

A) the training that involves working alongside an experienced person, who shows the trainee how to do the various tasks of the job.
B) the training that takes place on equipment set up in a special area off the job site.
C) the training that involves delivering training programs via computer-based training aids in the absence of a live instructor.
D) the off-the-job training method in which specific roles are assigned to the participants.

Question 11

Which of the following is the first step in the process of providing training to employees?

A) Setting objectives for training
B) Deciding who will participate in the training program
C) Choosing training methods
D) Assessing needs for training

Question 12

A document that describes the company's conditions of employment,policies regarding employees,administrative procedures,and related matters is called a(n):

A) employee handbook.
B) code of ethics.
C) mission statement.
D) vision statement.

Question 13

Jacob is a new employee in Richard's department.Richard wants to orient Jacob in the most comfortable way possible,so he invites Jacob out to lunch on his first day and asks the other employees in the department to welcome Jacob by inviting him out to lunch with them on other days.Which of the following methods of orientation is being employed by Richard?

A) Establishing the norms of the organization
B) Initiating a formal training process
C) Encouraging the involvement of co-workers
D) Arranging for a follow-up with the employee

Question 14

In the context of orientation of new employees,which of the following is true?

A) It is time consuming and often reduces employee efficiency.
B) It often gives employees a sense that their individuality would be crushed.
C) It encourages employees to develop a positive attitude.
D) It strictly discourages employees from forming informal groups.

Question 15

Which of the following is an advantage associated with employee orientation?

A) Reduces the halo effect in an organization
B) Reduces nervousness in new employees
C) Controls the occurrence of nepotism
D) Decreases the costs associated with training

Question 16

On-the-job training primarily involves:

A) teaching the job while the trainer and the trainee do the job at the work site.
B) teaching the tasks related to a job through computer-based training aids without a live instructor.
C) conducting a training program before an employee is recruited so as to test his/her potential.
D) conducting a classroom training session where the supervisor addresses specific topics.

Question 17

Cross-training is best defined as:

A) the type of off-the-job training that takes place on equipment set up in a special area.
B) the type of training in which employees learn to perform more than one job.
C) the off-the-job training method in which specific roles are assigned to the participants.
D) the training program aimed at strengthening a particular skill and involves working alongside an experienced person.

Question 18

In the context of small organizations,who is usually responsible for the orientation of employees?

A) Human resources department personnel
B) The employees themselves
C) The supervisor
D) The stockholders of the company

Question 19

Orientation is best defined as the process of:

A) developing objectives that specify how each department will support organizational goals.
B) planning what to do if the original plans or objectives set by an organization do not work out.
C) giving new employees the information they need to do their work comfortably, effectively, and efficiently.
D) correcting defects in the goods or services of a firm or improving them in some way.

Question 20

Which of the following statements about on-the-job training is true?

A) It is most appropriate for a relatively complex job in which the costs of an error are high.
B) The time and expense involved in this form of training are comparatively higher than the apprenticeship form.
C) It is a type of training that takes place on equipment set up in a special area away from the job site.
D) The results are immediate and tell whether the employee understands what the trainer is trying to teach.

Question 21

Coaching is best defined as the process in which:

A) supervisors provide guidance and instruction in how to do a job so that it satisfies performance goals.
B) supervisors dictate to employees as to how to increase their productivity.
C) employers criticize employees in public so as to prevent the occurrence of any further lapses.
D) employees complain to the employers regarding the occurrence of any unethical behavior.

Question 22

In large organizations,the human resources department is often responsible for conducting orientation for new employees.

Question 23

In the context of coaching an employee,when an employee makes a mistake,the supervisor should:

A) focus primarily on the perceived deficiencies in the employee's character.
B) work with the employee, focusing on solving the problem.
C) call for a meeting and reprimand the concerned employee.
D) authoritatively dictate to the employee as to how he/she is expected to perform.

Question 24

The first step in the coaching process involves the supervisor:

A) praising the employee.
B) observing the employee's performance.
C) reprimanding the employee.
D) describing the problem.

Question 25

The primary reason organizations have orientation programs is that the sooner employees know basic information related to doing their jobs,the sooner they can become productive.

Question 26

Which of the following is an advantage closely associated with vestibule training?

A) The employees are less likely to commit errors when put on the job.
B) This training mode is comparatively less expensive than the on-the-job mode.
C) The trainees contribute directly toward increasing the productivity of the firm.
D) This form of training is the least time consuming of all the other modes of training.

Question 27

Role-playing is best defined as a(n):

A) off-the-job training method that takes place on equipment set up in a special area.
B) type of training method in which employees are primarily taught jobs beyond their area of expertise.
C) training method in which roles are assigned to participants, who then act out the way they would handle a specific situation.
D) training program aimed at strengthening a particular skill and involves working alongside an experienced person.

Question 28

The most basic way to evaluate training is to measure:

A) the theoretical knowledge of each trainee.
B) whether the problem addressed by the training is being resolved.
C) whether the employees are satisfied with the job.
D) the qualification of the trainer.

Question 29

Orientation programs are often intimidating for new employees and increases their nervousness and uncertainty.

Question 30

Training is a major expense and often affects productivity adversely.

Question 31

Which of the following is an advantage primarily associated with all forms of computer-based instructions?

A) They allow employees to practice using equipments required for a particular task off the job.
B) They have a significant cost advantage over other methods when there are many trainees.
C) They typically allow employees to work as a team and exchange ideas.
D) They make it possible for instructors to track the progress of the learners the moment the instructions are given.

Question 32

The best of employees also need some degree of training.

Question 33

The difference between on-the-job and vestibule training is that the latter:

A) takes place on equipment set up in a special area off the job site.
B) teaches the employees skills apart from their area of expertise.
C) involves working alongside an experienced person.
D) uses the computer-based instruction medium.

Question 34

Mentoring is best defined as the act of:

A) providing guidance, advice, and encouragement through an ongoing one-on-one work relationship.
B) delivering training programs via computer-based training aids in the absence of a live instructor.
C) introducing new employees to the other staff members so as to put them at ease.
D) organizing an orientation session for new employees so as to motivate them to work efficiently.

Question 35

At Eclectic Gas and Electric Company,a team was established to review the apprenticeship program.They surveyed the supervisors and trade workers in the apprenticeship program.The survey was then used to make improvements in the program.This survey is most likely to be a part of the process of:

A) recruiting new employees.
B) orienting new employees.
C) evaluating the training process.
D) implementing the training process.

Question 36

Which of the following training techniques would be most suitable for training employees in human relations skills such as communicating,resolving conflicts,and working with people of other races?

A) Role-playing
B) Distance learning
C) Computer-based training
D) Autogenic training

Question 37

Interactive multimedia is best defined as:

A) the software that brings together sound, video, graphics, animation, and text and adjusts content on the basis of user response.
B) the medium of providing instructions through instructor-led classes with the aid of texts and videos.
C) the mode of training that allows employees to practice using equipment related to performing particular tasks off the job.
D) the software specifically designed for cross-training that involves teaching employees multiple skills so that they can fill in as needed.

Question 38

Which of the following is the main advantage of classroom training?

A) It typically brings about a two-way communication between the instructor and the trainee.
B) It allows trainees to directly practice what they are learning.
C) A large amount of information can be delivered to the trainees through the Internet.
D) A large quantity of information can be delivered to more than one trainee in a relatively short time.

Question 39

Which of the following is a disadvantage primarily associated with classroom training?

A) It typically brings about a two-way communication that complicates things.
B) It rarely allows the learners to practice what they are learning.
C) The trainees are more prone to make mistakes as they are put to work directly in this form of training.
D) The learners are less likely to feel involved as this form of training is computer-based.

Question 40

In which of the following modes of training is the information entirely delivered through computers and other communications technology?

A) On-the-job training
B) Apprenticeship
C) Distance learning
D) Classroom training

Question 41

It is the primary responsibility of the employees themselves to recognize the need for training rather than the supervisor.

Question 42

The methods a supervisor uses for orientation are often independent of the organization's policies.

Question 43

A new employee should be introduced to the employee handbook during the orientation.

Question 44

In addition to the initial information provision,an orientation should involve follow-up.

Question 45

Needs assessment need not necessarily be an ongoing concern of supervisors.

Question 46

An apprenticeship is a short-term form of on-the-job training.

Question 47

The last step in the planning process of the training cycle is to choose training methods.

Question 48

Fostering a learning environment might make employees apprehensive about sharing their knowledge for the fear of losing their competitive advantage.

Question 49

On-the-job training is best suited for training employees for complex and risky jobs.

Question 50

In certain circumstances,government regulations may dictate the requirement of employee training.

Question 51

In the context of the training cycle,the objectives should be based on a comparison of the past and the current level of performance and skills.

Question 52

The choice of a trainer depends on the expertise of a supervisor or employee,the content and type of training,and the time and money available for training.

Question 53

A supervisor should not include existing employees in the orientation process,since this might encourage groupthink.

Question 54

One of the principles of learning is that adults generally face retention problems if the training sessions are scheduled in such a way that they are taught a little at a time over a long period.

Question 55

A disadvantage of training is that it makes the new employee dependent on the supervisor and makes it hard for the employee to adapt to changes in the workplace.

Question 56

Training sessions should ideally combine a variety of methods because individuals have different learning styles.

Question 57

During orientation,for simple jobs as well as complex jobs,the supervisor should ideally explain the whole job at once so as to save time.

Question 58

One way of obtaining information about training needs is to ask the concerned employees.

Question 59

The availability of resources should not influence the selection process of the type of training program to be used by a firm.

Question 60

Off-the-job training primarily involves teaching a job while the trainer and the trainee perform the job at the work site.

Question 61

A technique that enhances the usefulness of role-playing is to videotape the session and play it back so participants can see how they looked and sounded.

Question 62

List the various training methods available to a supervisor.What should be the basis for deciding on a particular training program?

Question 63

An apprenticeship program is more complicated to set up than simple on-the-job training for individual tasks.

Question 64

Who is primarily responsible for recognizing the needs for training in employees? What are the various ways to identify training needs?

Question 65

Computer-based instruction is becoming more engaging and widespread because of the growing affordability of interactive multimedia.

Question 66

A supervisor should not use a mentoring relationship as an excuse for failure to encourage all employees in the work group.

Question 67

A supervisor and employee should work on more than one problem at a time so as to increase the efficiency of the employee.

Question 68

Define orientation.Why is it considered important for new employees?

Question 69

Role-playing is not suitable for training employees in human relations skills such as communicating or resolving conflicts.

Question 70

In the context of a large organization,discuss the roles played by the supervisor and the human resources department in the orientation process.

Question 71

The supervisors are usually in the best position to determine whether a training process is working efficiently.

Question 72

What is a "learning environment"? How can a supervisor foster a learning environment?

Question 73

What are the various steps involved in the training process?

Question 74

How can supervisors evaluate the effectiveness of training?

Question 75

Compare and contrast on-the-job training with vestibule training.

Question 76

Computer-based instruction typically turns out to be costlier than other training methods when there are many trainees.

Question 77

The expense of vestibule training or other off-the-job training is higher than other types of training.

Question 78

List a few common employee orientation methods and briefly discuss any one of the methods.

Question 79

Describe the coaching process in the business context.

Question 80

The process of coaching primarily consists of the supervisor telling the employees what to do.