Deck 15: Selecting Employees

Question 1

In the process of selecting a candidate for a job,the _____ is most likely to do the initial screening.

A) supervisor
B) human resources department
C) line manager
D) disciplinary committee

Answer 1

B

Question 2

Recruitment is best defined as the process of:

A) forming a small group whose members share goals and accountability for results.
B) developing the ability of members to work together to achieve common objectives.
C) identifying people interested in holding a particular job or working for the organization.
D) learning about an individual's personal problem and helping him/her in its resolution.

Answer 2

C

Question 3

A job description is best described as a listing of:

A) the characteristics of a job, including the job title, duties involved, and working conditions.
B) the permissible questions related to a particular job that an employer can ask in a job interview.
C) the required educational and work background, physical characteristics, and personal strengths for a job.
D) the possible sources of employees, both inside and outside the organization.

Answer 3

A

Question 4

Which of the following is an advantage associated with unstructured interviews?

A) It makes sure that each interview covers the same material.
B) It gives more flexibility to the interviewer.
C) It allows the interviewer to ask impermissible questions.
D) It allows the interviewer to have a list of questions prepared in advance.

Question 5

The interviewer should begin the interviewing process by:

A) making the candidate feel comfortable.
B) asking about background, qualifications, goals, and expectations.
C) recording impressions of the candidate.
D) preparing the content and conditions of the interview.

Question 6

Which of the following is one of the advantages of recruiting outside an organization?

A) The candidates are familiar with the work environment.
B) The candidates bring in skills that the organization might lack.
C) The expenses involved are comparatively less.
D) The process of recruitment is less time consuming.

Question 7

In the process of selecting candidates for a job,the first step involves:

A) interviewing the candidates.
B) screening from employment applications and résumés.
C) having the candidates undergo a physical exam.
D) conducting background and reference checks.

Question 8

Which of the following is a permissible question that an interviewer can ask a candidate during a job interview?

A) What is the candidate's maiden name?
B) Has the candidate ever changed his/her name?
C) What is the candidate's preferred courtesy title?
D) Has the candidate ever worked under another name?

Question 9

A _____ is a list of the positions that are vacant in the organization.

A) job description
B) job scope
C) job posting
D) job specification

Question 10

Skills of a person performing a job refers to:

A) proficiency in carrying out the tasks in the job description.
B) the general enduring capabilities required for carrying out tasks.
C) the educational qualification of the person.
D) ethical and moral obligations.

Question 11

Which of the following is an example of a closed-ended question?

A) "Will you be comfortable working in the night shift?"
B) "How would your past job experience be relevant in this job?"
C) "What is your strategy to keep focused on your work?"
D) "Why is this job so important to you?"

Question 12

In the context of interviewing a candidate,which of the following is true?

A) The interviewer should start off an interview by intimidating the candidates so that they give their best.
B) The interviewer should ideally include questions about the candidate's age, sex, race, and marital status for an inclusive analysis.
C) To prepare for an interview, the interviewer should review the job description and develop a realistic way to describe the job to the candidates.
D) The interviewer should arrange for a structured interview if he desires more flexibility and does not want to stick to a standard set of questions.

Question 13

The halo effect is best defined as:

A) the practice of forming an overall opinion on the basis of one outstanding characteristic.
B) the practice of grouping together employees who share common interests.
C) the phenomenon where group members lose their individuality and give in to group pressure.
D) the act of hiring one's own relative for a job in spite of there being more eligible candidates.

Question 14

Which of the following is most likely to be included as an integral part of a job specification?

A) Job title
B) Working conditions
C) Duties involved in the job
D) Educational qualification required for a job

Question 15

At Oreos Inc.,the supervisor and the human resources department have decided to recruit people from within the organization for filling up the company's various vacant positions.Which of the following would prove to be most effective in their quest to find the right candidate?

A) Help wanted ads in the newspapers
B) Employment agencies
C) Job postings
D) Survey of local colleges

Question 16

Which of the following is a typical example of an open-ended question?

A) "Would you prefer working from home?"
B) "What are your views on corporate social responsibility?"
C) "Would you have a problem working under a woman supervisor?"
D) "Which shift would you prefer to work?"

Question 17

The listing for a systems analyst job states that the job requires the analyst to prepare feasibility studies,program specifications for the system(s),and work with the programming staff.This information is most likely to be a part of the:

A) job specification.
B) job description.
C) code of ethics.
D) mission statement.

Question 18

Job specification is best defined as a listing of:

A) the characteristics of a job, including the job title, duties involved, and working conditions.
B) the characteristics desirable in the person performing a given job, including educational and work background.
C) possible sources of employees, both inside and outside the organization.
D) the procedures to be used by employees when faced with specific ethical situations.

Question 19

An interview based on questions the interviewer has prepared in advance is most accurately referred to as a(n):

A) nonstandardized interview.
B) semi-structured interview.
C) unstructured interview.
D) structured interview.

Question 20

The difference between an open-ended question and a closed-ended one is that the latter:

A) allows the employer to ask information about a conviction.
B) requires a comparatively broad and more inclusive response.
C) often leads to the halo effect.
D) requires a simple answer, such as yes or no.

Question 21

One of the benefits of promoting current employees to fill vacancies is increased motivation.

Question 22

The Rehabilitation Act of 1973:

A) prohibits employers from discriminating on the basis of age against people over 40 years old, provided the job does not involve much physical activity.
B) makes it illegal to refuse a job to a disabled person because of the disability, if the disability does not interfere with the person's ability to do the job.
C) makes it unlawful to discriminate on the basis of pregnancy, childbirth, or related medical conditions.
D) protects disabled veterans and veterans of the Vietnam War, and requires federal contractors to make special efforts to recruit these people.

Question 23

The last stage of the selection process involves:

A) conducting employment tests.
B) conducting physical examinations.
C) interviewing the job candidates.
D) making the selection decision.

Question 24

The supervisor's role in the selection process remains the same,irrespective of the size of the organization.

Question 25

Only when an organization lacks the time or expertise to carry out an effective external recruiting effort should it use job postings.

Question 26

A written job description typically mentions the desired skills in a candidate.

Question 27

A psychomotor test:

A) identifies various personality traits.
B) measures an applicant's ability to learn skills related to the job.
C) measures a person's strength, dexterity, and coordination.
D) determines whether an applicant has the skills needed to perform a job.

Question 28

Plans designed to increase opportunities for groups that have traditionally been discriminated against are referred to as:

A) ethnocracy plans.
B) civil rights.
C) affirmative action.
D) diversity promotion.

Question 29

A job specification cites the general enduring capabilities required for carrying out the tasks in the job description.

Question 30

In accordance with the Americans with Disabilities Act,employers can ask a candidate to undergo a physical examination only:

A) before a job offer is made.
B) before the formal interview.
C) after a job offer is made.
D) during the screening process.

Question 31

A test that measures whether the person has the skills needed to perform a job is called a(n):

A) psychomotor test.
B) aptitude test.
C) proficiency test.
D) personality test.

Question 32

Which of the following is one of the conditions to get a disability status under the Americans with Disabilities Act (ADA)?

A) Illegal drug users disciplined for current abuse
B) Cultural and economic disadvantages
C) Temporary or short-term problems
D) Severe obesity

Question 33

Which of the following is an example of an employment reference?

A) Reference provided by former supervisors verifying an applicant's work history
B) Reference provided by professors regarding an applicant's performance in school
C) Reference provided by former colleagues verifying an applicant's character
D) Reference provided by friends substantiating an applicant's job performance

Question 34

The federal government agency that is in charge of enforcing Title VII of the Civil Rights Act of 1964 is the:

A) Equal Employment Opportunity Commission.
B) U.S. Department of Labor.
C) Affirmative Action Association.
D) Immigration Agency.

Question 35

To comply with the Americans with Disabilities Act,supervisors should:

A) make sure production standards are not easily attainable by current employees.
B) revise job descriptions to indicate the essential functions of the job.
C) ask interview questions regarding the candidates' health history.
D) screen out illegal immigrants and report them to the authorities.

Question 36

Which of the following is the federal law that prohibits employers from discriminating on the basis of mental or physical impairments in hiring and promotion?

A) The Americans with Disabilities Act
B) The Rehabilitation Act
C) The Civil Rights Act of 1964
D) The Pregnancy Discrimination Act

Question 37

In large companies,the responsibility for verifying new employees' work authorization usually rests with the:

A) human resources department.
B) supervisor.
C) new employee.
D) U.S. government.

Question 38

Which of the following is true of the Immigration Reform and Control Act?

A) It restricts employers in the United States from outsourcing to other countries.
B) It requires employers to screen candidates to make sure they are authorized to work in the United States.
C) It restricts employers from directly firing foreign employees who are addicted to alcohol, drugs, or any other addictive substances.
D) It allows employers to screen out legal immigrants with a physical or mental disability.

Question 39

Which of the following is an example of an academic reference?

A) Reference provided by former employers verifying an applicant's work history
B) Reference provided by professors regarding an applicant's performance in school
C) Reference provided by former colleagues verifying an applicant's character
D) Reference provided by friends substantiating an applicant's job performance

Question 40

The Immigration Reform and Control Act forbids employers from:

A) discriminating against Persian Gulf War veterans.
B) hiring disabled people.
C) hiring illegal immigrants.
D) sponsoring immigrants to the United States and paying them low wages.

Question 41

Online recruiting has failed to gain much popularity because of the high expenses involved.

Question 42

Organizations are increasingly relying on agencies to recruit temporary employees.

Question 43

John was interviewing candidates for a bartender position and he asked all job applicants if they were at least 21 years old to legally serve alcoholic beverages.John was asking an illegal question since it dealt with age.

Question 44

A structured interview gives an interviewer more flexibility but makes it harder to be sure that each interview covers the same material.

Question 45

In the process of recruiting new employees,it is usually the human resources department that makes the final decision.

Question 46

A basic way to verify that the information on a job application or résumé is correct is to check references.

Question 47

Supervisors should ideally describe the organization in glowing terms so as to attract the most desirable candidates to the job.

Question 48

An organization may support the use of teamwork by having teams interview job candidates.

Question 49

All organizations operating in the U.S.require that job candidates pass a physical examination before attending an interview.

Question 50

The Vietnam Era Veterans Readjustment Act of 1974 requires federal contractors to make special efforts to recruit disabled veterans and veterans of the Vietnam War.

Question 51

Greeters are recent graduates who work at a firm and try to build rapport with job candidates.

Question 52

The Age Discrimination in Employment Act of 1967 prohibits employers from discriminating on the basis of age against people over 50 years old.

Question 53

The use of drug tests is controversial and is strictly prohibited at unionized companies.

Question 54

The Equal Employment Opportunity Commission investigates charges of discrimination and has the right to pursue a remedy in court or arrange for mediation.

Question 55

A typing test for a secretarial position is an accurate example of a proficiency test.

Question 56

An aptitude test primarily measures a person's strength,dexterity,and coordination.

Question 57

The steps in the selection process are designed to narrow the field of candidates.

Question 58

Interviewers should ideally refrain from encouraging candidates to ask questions.

Question 59

Within an unstructured interview,an interviewer is permitted to ask only open-ended questions.

Question 60

In recent years,heightened security concerns and the easy availability of personal data on the Internet have increased the use of background checks.

Question 61

Elaborate on the Immigration Reform and Control Act of 1986.

Question 62

In small organizations,a supervisor may be responsible for verifying that all his/her new employees are authorized to work in the United States.

Question 63

What are the possible steps that a supervisor can take to comply with the ADA?

Question 64

What is the primary function of the Equal Employment Opportunity Commission?

Question 65

List a few ways by which an interviewer can put a candidate at ease.Why is it important to put a candidate at ease?

Question 66

Organizations must avoid discrimination against people with disabilities in public accommodations,transportation,government services,and telecommunications.

Question 67

List the steps involved in the employee selection process.

Question 68

Differentiate between open-ended and closed-ended questions.Give one example of each.

Question 69

One benefit of complying with the Americans with Disabilities Act is that employers are able to take advantage of a large pool of potential workers whose talents are often ignored.

Question 70

When interviewing candidates,supervisors should ask candidates whether they have a physical or mental condition that would prevent them from performing the job in question.

Question 71

Compare and contrast job descriptions and job specifications.

Question 72

What is the supervisor's role in the employee selection process of both large and small organizations?

Question 73

Define recruitment.Give two examples of internal and external recruitment sources.

Question 74

In the U.S.,the results of a genetic test or a family history of diseases can be used to discriminate against potential candidates.

Question 75

The rate of employment for disabled persons has increased over the past two decades.

Question 76

Supervisors should ideally focus on the process of achieving the desired results rather than the results the employees must achieve.

Question 77

What is affirmative action? Why have many organizations established affirmative action programs?

Question 78

Affirmative action refers to setting up artificial quotas that favor some groups at the expense of others.

Question 79

To comply with the ADA,employers must make accommodations for employees with disabilities,irrespective of it being "readily available" or not.

Question 80

It is mandatory for federal contractors to use the online program E-Verify.