Deck 13: Managing Time and Stress

Question 1

Which of the following activities is likely to follow immediately after you record all the activities that must occur at a set time?

A) Scheduling the most challenging and important activities for the times of day when you are at your best
B) Finding time for your remaining A-level activities
C) Learning to use the calendar or scheduling tools built into your computer operating system
D) Scheduling time solely for doing, not for thinking alone

Answer 1

B

Question 2

Matilda decides to record her activities,hour by hour,throughout the school day.This practice describes a person who:

A) is going to have a burnout.
B) has a Type A personality.
C) maintains a time log.
D) keeps an activities log.

Answer 2

C

Question 3

As the night manager of a large-volume grocery store,Joe never seemed to have enough time to do all his tasks.He decided to try to do a better job of planning by recording the activities that must take place at a set time,prioritizing those activities,scheduling the most challenging and important activities during his most productive times,and scheduling some free time to think and possibly do some less important tasks.Joe is preparing:

A) a "to do" list.
B) a time log.
C) a progress report.
D) biofeedback information.

Answer 3

A

Question 4

Perfectionism often underlies the:

A) failure to delegate work.
B) job being done more efficiently in terms of a person's cost and availability.
C) need for an effective time management technique.
D) need for an effective stress management technique.

Question 5

Which of the following is a cause of stress due to management issues in a job?

A) Poor communication
B) Infrequent rest breaks
C) Poor ergonomics
D) Meaningless tasks

Question 6

If a supervisor views a problem as not urgent,then he/she should:

A) avoid that employee.
B) schedule a meeting with the employee at a later time.
C) listen attentively to the employee.
D) call a departmental meeting to find out what the problem is.

Question 7

Stuart had an "open door" policy for his employees and their problems.However,he was also aware of how this policy could be abused to waste time.Therefore,when one of his employees came into his office to discuss her recent European vacation,Stuart would have most likely responded by:

A) listening attentively.
B) calling a departmental meeting to hear about this topic.
C) saying, "Let's have lunch together, so you can tell me all about it."
D) asking her to write about it and submit it to the company's weekly newsletter.

Question 8

The body's response to coping with environmental demands such as change,frustration,uncertainty,danger,or discomfort is known as:

A) natural selection.
B) stress.
C) biofeedback.
D) metabolism.

Question 9

An efficient way to respond to a memo is to:

A) handle each item in the memo only once.
B) take it home since interruptions will not occur there.
C) ignore it until it actually needs to be answered.
D) write a brief response across the top and return it to the sender.

Question 10

To control your use of time,you must be able to say no when appropriate.Which of the following tips is most appropriate?

A) Ask the person not to bother you as you are busy.
B) Do not set a specific time frame for taking part.
C) Remind the person that he/she must learn to manage time properly.
D) Put a time limit on your participation.

Question 11

A record of what activities a person is doing hour by hour throughout the day is called a(n):

A) activities log.
B) progress report.
C) activities record.
D) time log.

Question 12

Your boss is completing a sheet of paper that has the date at the top,with four columns below with the headings,"Time","Activity","Others Involved",and "Location" respectively.Your boss is filling:

A) a pink slip.
B) a time log.
C) a wellness program evaluation form.
D) a biofeedback form.

Question 13

The process of putting off what needs to be done is called:

A) procrastination.
B) laziness.
C) prejudice.
D) indifference.

Question 14

Which of the following is a reason why supervisors resist delegating work?

A) They cannot set aside some time to list and review all their tasks.
B) They believe only they can really do the job right.
C) All the activities and associated paperwork are always necessary.
D) They cannot identify any activity that their employees can be trained to handle.

Question 15

Gina has a meeting scheduled for an hour during which she needs to find a solution for the problem at hand.If the problem cannot be solved in the time allotted,which of the following should Gina follow to achieve her goal?

A) Schedule a follow-up meeting
B) Start later than the expected start time
C) Set a beginning time but no ending time for the meeting
D) Discourage any sort of diversion/interruption, even if it requires being rude

Question 16

Which of the following falls under the category of a B-level activity?

A) John has a report to be finished in the next three hours.
B) Maria has a report to be done in the next five hours.
C) Sheila has to fill her personal diary.
D) Max has to fill his blog for his alumni association.

Question 17

Schedule time for thinking,not solely for doing,as creative processes require time for:

A) recognition.
B) reflection.
C) listing.
D) recalling.

Question 18

With regard to the most common time wasters,the attempt to do things thoroughly and precisely is known as:

A) delegation.
B) procrastination.
C) perfectionism.
D) time management.

Question 19

Time management is:

A) focusing on only those activities that get the best results.
B) the practice of controlling the way you use time.
C) ensuring that only the most essential things are done.
D) recording all of one's activities.

Question 20

Bob is a newly-appointed manager who has difficulty completing the points to be discussed in his group meetings.Which of the following would help him do a better job?

A) Ensuring the meeting starts only after everyone has arrived for it.
B) Making sure there is no ending time for the meeting.
C) Reminding participants politely about the subject at hand, if the discussion veers off course.
D) Scheduling the meeting for a later date when everyone is relatively free.

Question 21

In its general form,this is a practice of focusing your thoughts on something other than day-to-day concerns.

A) Biofeedback
B) Meditation
C) Procrastination
D) Burnout

Question 22

One must fill up every hour of the day and week while making a "to do" list.

Question 23

Which of the following is a cause of stress linked to the workplace involving the organization's work design?

A) Poor social environment
B) Discrimination
C) Lack of support from supervisor
D) Long work hours

Question 24

In prioritizing activities as A-level,B-level,and C-level,the B-level activities are those that are important but can be postponed if necessary.

Question 25

According to the Myers-Briggs Type Indicator,a person who is logical,analytical,and driven by objective values is a:

A) sensor.
B) thinker.
C) perceiver.
D) feeler.

Question 26

Keeping a time log is helpful for people who feel out of control of their personal time.

Question 27

Which personality type would try to get more and more done in less and less time?

A) Type B personality
B) Type A personality
C) Type Y personality
D) Type X personality

Question 28

When completing a time log,you should wait until the end of the day to avoid the interruption of having to complete the log.

Question 29

_____ often involves discussing and processing current life stressors in a confidential manner.

A) Biofeedback
B) Meditation
C) Psychotherapy
D) Procrastination

Question 30

Which of the following is a basic approach that supervisors can take to reduce stress in the workplace?

A) Assign a single, complex task.
B) Give employees total control over decisions and work processes.
C) Make fixed policies and procedures.
D) Clearly define roles and responsibilities.

Question 31

Personality traits that describe someone who has varied interests is known as a:

A) Type X personality.
B) Type Y personality.
C) Type B personality.
D) Type A personality.

Question 32

Developing an awareness of bodily functions in order to control them is called:

A) biofeedback.
B) stress management.
C) time management.
D) burnout.

Question 33

Sharon is under a lot of work stress and feels that she is incapable of getting her job done satisfactorily.Sharon is dealing with:

A) procrastination.
B) biofeedback.
C) burnout.
D) perfectionism.

Question 34

Which of the following is a cause of stress linked to the workplace involving the organization's work environment?

A) Job insecurity
B) Vague or conflicting expectations
C) Poor ergonomics
D) Hectic pace

Question 35

The inability to function effectively as a result of ongoing stress is called:

A) alienation.
B) panic attack.
C) burnout.
D) boredom.

Question 36

Time management is the practice of controlling the way you use time.

Question 37

Which of the following is the second stage of a burnout?

A) The employee typically cannot make decisions.
B) The employee's perceptions of others become calloused.
C) The employee criticizes himself/herself excessively for mistakes made.
D) The employee views his/her effectiveness adequately.

Question 38

Changing the statement,"I'll never get the hang of this job",to "This job is difficult,but I'll learn how to do it better",is an example of:

A) procrastination.
B) biofeedback.
C) a positive attitude.
D) perfectionism.

Question 39

According to the Myers-Briggs Type Indicator,a person's personality traits fall somewhere along four different dimensions.Which of the following sets is one of the four dimensions under which personality traits can be categorized?

A) Sensor, intuitive
B) Deferential, dominant
C) Type A, Type B
D) Type X, Type Y

Question 40

Which of the following refers to organizational activities designed to help employees adopt healthy practices?

A) Personal therapy
B) Time management
C) Biofeedback
D) Wellness program

Question 41

One of the stages of burnout is where the employee feels emotionally exhausted.

Question 42

When you attend a meeting chaired by someone else,it is easy to control wasted time.

Question 43

Type A personalities do two or three things at the same time.

Question 44

The inability to say no and perfectionism are time savers that allow supervisors to fully use their time.

Question 45

Recurring efforts at downsizing have contributed to a great deal of employee stress.

Question 46

When a supervisor receives an internal company report that provides little useful information,he/she must still go through the entire report and cannot ask to be taken off the distribution list.

Question 47

Some supervisory behaviors that contribute to employee stress include showing too much concern for employee well-being and rarely checking up on every detail of an employee's work.

Question 48

Reading and writing are not necessarily a waste of time,but many supervisors perform these activities inefficiently.

Question 49

The attempt to do things perfectly is called procrastination.

Question 50

Stress-causing job factors include the company's policies,structures,physical conditions,and processes.

Question 51

If your own supervisor asks you to take on an urgent new task,the best way out is to politely refuse since it would clash with your other priorities.

Question 52

Perfectionism often underlies the inability to say no.

Question 53

Procrastination is a time waster because people spend time on low-priority items instead of higher priority items.

Question 54

Time management is a technique to overcome stress on a personal level.

Question 55

Job performance is best when the amount of stress moves from moderate to high.

Question 56

One must be careful that his/her "to do" list serves its purpose and does not become a goal in itself.

Question 57

It is not difficult to get back to your original task after an interruption.

Question 58

People who are more likely to have heart disease tend to have a Type B personality.

Question 59

If the person you are calling is not available,leave a message,even though you have no control over when the call will be made.

Question 60

A supervisor's own behavior can be a source of stress for employees.

Question 61

Organizational stress management techniques include job redesign,environmental changes,and wellness programs.

Question 62

Employees cope with stressful situations better,if their supervisors treat them ethically.

Question 63

Leading a well-rounded life means not only advancing your career,but also devoting time to social,family,spiritual,intellectual,and physical pursuits.

Question 64

The Myers-Briggs Type Indicator is based on the research of psychiatrist Carl Jung.

Question 65

Using the Myers-Briggs Type Indicator of personality traits,identify your personality type.An extrovert or an introvert? Explain your choice with examples of why you are an extrovert or an introvert.

Question 66

List the four types of work-related stress discussed in this chapter and give two examples of each type.

Question 67

An important part of stress management involves identifying job factors linked to stress and then modifying those factors when possible.

Question 68

What is the difference between a time log and a "to-do" list?

Question 69

The 16 personality types according to the Myers-Briggs Type Indicator describe the traits a person has along four dimensions,which are considered good or bad.

Question 70

If a supervisor cannot act alone to make a change in resolving conflicts with another department,he/she should make sure that higher-level managers know about the stress-related job factors.

Question 71

How can supervisors personally manage stress,and what do you personally do to reduce your own stress?

Question 72

Judgers on the Myers-Briggs Type Indicator make "to do" lists,but they lose them and cannot seem to make time to find them.

Question 73

List any three of the nine common time wasters covered in the chapter and describe strategies the supervisor can adopt to offset these time wasters.

Question 74

How can an organization help its employees deal or cope with stress?

Question 75

Define time management and mention a few time management techniques that can be used to evaluate the use of time.

Question 76

Define burnout and describe what happens in the three stages of burnout.

Question 77

The psychological changes in response to stress is known as the "fight-or-flight syndrome".

Question 78

Describe procrastination and perfectionism.Explain how perfectionism underlies failure to delegate.

Question 79

Wellness programs are organizational activities designed to help employees adopt healthy practices.

Question 80

Describe ways to plan the use of your time.