Deck 9: Power and Influence in the Workplace

Question 1

A positive impact on job performance and job satisfaction with lowered turnover occur(s) with which base(s) of power?

A)coercive power
B)positive power
C)reward power
D)both expert and referent power
E)both expert and reward power

Answer 1

D

Question 2

French and Raven developed the

A)three bases of power
B)four bases of power
C)five bases of power
D)six bases of power
E)None of the responses are correct

Answer 2

C

Question 3

Influence technique(s) is/are

A)rational persuasion
B)inspirational appeals
C)consultation
D)ingratiation
E)all of the responses are correct

Answer 3

E

Question 4

Which of the following is NOT a power base created by French and Raven?

A)reward
B)legitimate
C)social
D)expert
E)referent

Question 5

Empowerment is also referred to as participative management and open-book management.The core component of empowerment is

A)taking power from one person in the organization and giving it to another employee
B)a win-lose relationship since managers pass their responsibilities onto employees
C)a lose-win relationship because the more power you give away, the more you have
D)progressively pushing decision-making authority throughout the organization at all levels
E)a lose-lose relationship because managers lose power and employees have more responsibilities

Question 6

The first level of political action is

A)the network level
B)the coalition level
C)the individual level
D)the organization level
E)the employee level

Question 7

A slightly negative impact on job performance and job satisfaction occur(s) with which base(s) of power?

A)coercive power
B)reward power
C)both coercive and reward power
D)both expert and referent power
E)both reward and legitimate power

Question 8

Obtaining influence through threatened or actual punishment is

A)reward power
B)legitimate power
C)coercive power
D)expert power
E)referent power

Question 9

The ability to influence others to develop a dependent relationship is the definition of

A)influence
B)social power
C)reward power
D)position power
E)power

Question 10

Political maneuvering is triggered by uncertainty.Common source(s) of uncertainty is/are

A)weak group competition
B)certainty as the cause of change
C)unclear objectives and vague performance measures
D)high turnover
E)job dissatisfaction

Question 11

A slightly positive impact on job performance and satisfaction and lowered turnover occur(s) with which base(s) of power?

A)coercive power
B)lexpert power
C)both expert and referent power
D)both reward and legitimate power
E)both coercive and social power

Question 12

In the evolution of power, participation means that

A)the manager/leader imposes decisions
B)the manager/leader consults followers
C)the manager/leader and followers jointly make decisions
D)the followers are granted authority to made decisions
E)the followers consult the manager to make decisions

Question 13

An informal group bound together by active pursuit of a single goal is a

A)coalition
B)network
C)organization
D)department
E)group

Question 14

Women have a higher need than men for

A)legitimate power
B)reward power
C)referent power
D)socialized power
E)expert power

Question 15

Threats of punishment and actual punishment give individuals ________ power.

A)reward
B)coercive
C)expert
D)legitimate
E)social

Question 16

Attacking or blaming others, developing a base of support, or praising others are examples of

A)coalition
B)social power
C)referent power
D)empowerment
E)political tactics

Question 17

An exciting trend in today's organizations, which centers on giving employees authority and responsibility over tasks that were once held by their superiors is called?

A)task identify
B)participative power
C)motivation
D)empowerment
E)authority base

Question 18

Obtaining influence with promised or actual rewards is

A)reward power
B)legitimate power
C)coercive power
D)expert power
E)referent power

Question 19

Referent power is also called

A)authority
B)socialized power
C)charisma
D)compliance
E)ultimate power

Question 20

Obtaining influence through knowledge or information is

A)reward power
B)legitimate power
C)coercive power
D)expert power
E)referent power

Question 21

The rational model of decision making uses a six-step sequence.The third step is:

A)identify the problem
B)formulate alternatives
C)gather related information
D)select the best alternative
E)implement the solution

Question 22

An influencing tactic is a threat or pressure to do something.

Question 23

Political manoeuvring is triggered primarily by uncertainty.

Question 24

The bounded rationality model's focus is on how decisions

A)should be made
B)should not be made
C)follow a logical process
D)escalate
E)are actually made

Question 25

According to an ethical decision tree framework, individuals should make the decision to engage in an action first if the action is legal, then

A)consider the impact of the action on shareholder value
B)consider if the action is firmly supported by top management
C)consider if the action is agreed to by employees
D)consider if there are references to specific practices and ethical guidelines
E)consider if the action supports the organization's mission

Question 26

Which of the following is NOT an advantage of group decision-making?

A)greater pool of knowledge
B)social pressure
C)greater comprehension
D)increased acceptance
E)training ground

Question 27

The network level is the 2^nd level of political action within an organization.

Question 28

The technique to generate a variety of ideas, evaluate options using a combination of discussion/voting techniques, and finally select solutions through consensus is

A)nominal group technique
B)Delphi technique
C)brainstorming
D)group problem solving techniques
E)traditional method of idea generation

Question 29

There are two sources of intuition - expertise and

A)holistic hunches
B)automated responses
C)learned behaviours
D)feelings
E)inherent temperaments

Question 30

The tendency to base decisions on information readily available in memory is called

A)bounded reality
B)availability heuristic
C)representative heuristic
D)judgmental heuristic
E)reality heuristic

Question 31

Decisions that are made to meet minimum requirements are referred to as

A)directive
B)conceptual
C)satisficing
D)settling
E)compromising

Question 32

Employee empowerment is a passing fad.

Question 33

Socialized or social power is a good thing in an organization.

Question 34

The Delphi technique is a group process that

A)helps groups work together in a structured group meeting
B)uses software to encrypt ideas
C)anonymously generates ideas or judgments from physically dispersed experts
D)is very useful in face-to-face meetings
E)brings participants together to talk through their differences

Question 35

Legitimate power is obtaining compliance with the promise of rewards that a superior can give.

Question 36

Identifying and choosing solutions that lead to a desired outcome is referred to as

A)power
B)solution providing
C)decision making
D)rational decision making
E)irrational decision making

Question 37

Empowerment is an extension of socialized power.

Question 38

Directive, analytical, conceptual, and behavioural are all

A)types of political conflict
B)stages in decision making
C)decision making styles
D)terms for groups or teams
E)methods to reach an outcome

Question 39

The tendency to stick to an ineffective course of action when it is unlikely that the bad situation can be reversed is

A)escalation of failure
B)escalation of action
C)escalation of commitment
D)escalation of control
E)escalation of change

Question 40

Personalized power is directed at helping oneself.

Question 41

It is possible for people to identify all possible solutions to a decision when given the time.

Question 42

An analytical decision making style has a higher tolerance for ambiguity.

Question 43

Generally, decision-makers do not follow the steps of the rational model.

Question 44

Groups are beneficial to the decision making process if they can provide additional information to increase the quality of the decision.

Question 45

Providing minimal feedback about project completion and associated costs will reduce escalation of commitment.

Question 46

Explain the advantages and disadvantages of group decision making considering the role of empowerment, intuition, and the five bases of power.

Question 47

Logrolling is political wheeling and dealing that can assist in sound thinking.

Question 48

An individual who is politically sensible will consider politics as necessary.