Deck 8: Communicating in Teams and Organizations

Question 1

A questionable negotiation tactic that only partially discloses the facts is

A)lies
B)puffery
C)deception
D)non-disclosure
E)distraction

Answer 1

D

Question 2

Which of the following is ranked the number one way to build a cross-cultural relationship?

A)be a good listener
B)advocate inclusive leadership
C)avoid conflict
D)nurture others
E)collaborate

Answer 2

A

Question 3

A number of companies of various sizes have incorporated ADR policies.Which ADR technique involves a panel of trustworthy coworkers, selected for their ability to remain objective, and hear both sides of a dispute in an informal and confidential meeting?

A)facilitation
B)mediation
C)arbitration
D)peer review
E)ombudsman

Answer 3

D

Question 4

Which of the following are actions for minimizing intergroup conflicts?

A)avoid or neutralize negative gossip
B)work to eliminate specific negative interactions between groups
C)encourage personal friendships and good working conditions
D)conduct team building
E)all responses are correct

Question 5

Interpersonal opposition based on personal dislike or disagreement refers to _________.

A)perceptual conflict
B)cohesive conflict
C)facilitating conflict
D)personality conflict
E)incivility conflict

Question 6

The types of negotiation include

A)distributive and conflict
B)conflict and arbitration
C)arbitration and intergrative
D)distributive and integrative
E)distributive and arbitration

Question 7

A questionable negotiation tactic of providing excessive information to the opponent or asking many questions is referred to as

A)maximization
B)distraction
C)change of mind
D)information exploitation
E)lies

Question 8

A process in which one party perceives that its interests are being opposed or negatively affected by another party is called

A)opposition
B)conflict
C)incivility
D)workplace inequity
E)cognitive dissonance

Question 9

Mediation, peer reviews, and facilitations are all forms of ______ which are used in third party interventions for conflicts.

A)alternative disturbance reputation
B)avoidance demonstration refute
C)alternative dispute resolution
D)alternative division resolving
E)collaborative decision making

Question 10

Computer Information Sciences Inc.has an ADR policy in which a third party actively guides the disputing parties in exploring innovative solutions to the conflict.This is an example of

A)facilitation
B)mediation
C)arbitration
D)conciliation
E)ombudsman

Question 11

John and Dave work together.They disagree and bicker and customers complain to managers that the two men would rather argue than serve.What type of conflict is occurring?

A)functional conflict
B)dysfunctional conflict
C)personal conflict
D)workplace conflict
E)peer conflict

Question 12

The level of perceived intergroup conflict tends to increase when there are _______ interactions between groups (or between members of those groups).

A)negative
B)positive
C)social
D)personal
E)negotiated

Question 13

"Do not take sides in someone else's personality conflict" is a tip for

A)a manager dealing with a personality conflict
B)an employee having a personality conflict
C)a third party observer of a personality conflict
D)the human resource manager
E)family members

Question 14

What are some common examples of negotiations?

A)labour management negotiations over wages
B)self managed teams with other teams
C)supply chain specialist's negotiations with vendors over prices
D)labour management negotiations over working conditions
E)all of these answers are correct

Question 15

A(n) _____________ is someone who works for the organization, and is widely respected and trusted by his or her co-workers, and hears grievances on a confidential basis and attempts to arrange a solution.

A)facilitator
B)mediator
C)arbitrator
D)conciliator
E)ombudsman

Question 16

According to Tjosvold's cooperative conflict model, the desired outcomes are

A)agreement
B)stronger relationships
C)learning
D)learning, stronger relationships, and agreement
E)none of the responses are correct

Question 17

Which of the following situations tend to produce either functional or dysfunctional conflict?

A)unclear policies, standards, or rules
B)inadequate communication
C)unclear job boundaries
D)competition for limited resources
E)all of these situations produce functional or dysfunctional conflict

Question 18

Eva and Marg work together.They disagree and bicker but they still get their work done.The type of conflict they are demonstrating is

A)functional conflict
B)dysfunctional conflict
C)personal conflict
D)workplace conflict
E)peer conflict

Question 19

In a(n) __________, members of the in-group views themselves as a collection of unique individuals, while they stereotype members of other groups as being "all alike."

A)intrapersonal
B)cross-cultural conflict
C)stationary conflict
D)personality conflict
E)intergroup conflict

Question 20

Which of the five conflict handling styles is used as the 'smoothing' style, which involves playing down differences while emphasizing commonalities?

A)integrating
B)problem solving
C)accommodating
D)dominating
E)obliging

Question 21

The potential for cross-culture conflict is both immediate and huge on the global landscape.

Question 22

Create a table of the three types of conflict.Identify the type of conflict, the characteristics of the conflict and how to manage the conflict.

Question 23

During conflicts, disagreement expressed in a demeaning manner produces more negative effects than the same sort of disagreement expressed in a reasonable manner.

Question 24

During conflicts, as conflict increases group satisfaction decreases.

Question 25

Distributive negotiation involves

A)win-lose thinking
B)win-win thinking
C)equal thinking
D)distribution equality
E)unionized negotiations

Question 26

A practical lesson from conflict research indicated that as conflict increased

A)more threats were present
B)disagreements were more obvious
C)group satisfaction decreased
D)a smoothing style was not used
E)people became more confrontational

Question 27

If a department experiences too little conflict, apathy may occur.

Question 28

The five conflict-handling styles include integrating, obliging, dominating, avoiding, and compromising.

Question 29

Workplace etiquette training can assist in decreasing office civility.

Question 30

Conflict is an unavoidable aspect of modern life.

Question 31

The technique of conflict avoidance is useful in high stakes negotiation.

Question 32

Conflicting individuals are sometimes so focused on their own emotions, that they have difficulty moving on to find a satisfying resolution.

Question 33

Intergroup conflict may occur if the group views outsiders as a threat.

Question 34

The realities of organizational conflict include

A)various types of conflict are inevitable because they are triggered by a wide variety of causes
B)too little conflict may be as counterproductive as too much
C)there is no single best way of avoiding or resolving conflict
D)all of the responses
E)none of the responses related to the realities of organizational conflict

Question 35

Conflict carries no emotional baggage.

Question 36

Human Relation Theorists recognized that conflict was inevitable however had to be dealt with swiftly in the workplace.

Question 37

Puffery is a method of weakening the opponent.

Question 38

There are six techniques for ADR resolution.List and explain the six techniques.