Deck 9: Communication in the Digital Age

Question 1

Communication is a process in which receivers create meaning in their own minds.

Answer 1

True

Question 2

Communication is a form of social information processing.

Answer 2

True

Question 3

Body language that indicates deception includes leaning backward or gesturing with palms facing up.

Answer 3

False

Question 4

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Question 5

Anything that interferes with the transmission and understanding of a message is known as feedback.

Question 6

Every management function and activity involves some form of direct or indirect communication.

Question 7

Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.

Question 8

The four factors of media richness include feedback, channel, type, and language source.

Question 9

Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

Question 10

Communication by telephone is convenient, fast, and private, but lacks nonverbal information.

Question 11

Office locations, furnishings, and seating locations are forms of nonverbal communication.

Question 12

Nonverbal communication includes how you dress and how close you stand to other people.

Question 13

All communication involves a sender, message, and receiver.

Question 14

The factor of media richness that ranges from personal to impersonal is known as the channel.

Question 15

Face-to-face meetings dominate most CEOs' days because such personal interactions are critical to learning the information needed to run a company effectively.

Question 16

Language source ranges from natural body language and speech to numbers contained in a financial statement.

Question 17

Face-to-face conversations are useful for communicating when having a formal record is important.

Question 18

Choosing an appropriate medium for communication depends only on the message's intended purpose and the type of audience.

Question 19

Communication begins when a sender selects a medium for the communication.

Question 20

Telephone conversations and videoconferencing are not as informative as face-to-face exchanges.

Question 21

Men tend to see conversations as negotiations in which people try to achieve and maintain the upper hand.

Question 22

Immediacy is a term used to represent openness, warmth, closeness, and availability for communication.

Question 23

Associations between facial expressions and emotions vary across cultures.

Question 24

Linguistic intelligence refers to a person's characteristic speaking pattern.

Question 25

About 20 percent of employees in the U.S. are restricted from accessing Facebook at work.

Question 26

Restricting employees' use of social media at work can lead to losses in productivity.

Question 27

Millennials are the largest cohort in the workforce, and are most likely to be managed by boomers.

Question 28

Researchers estimate that typical listeners only retain 20 to 50 percent of what they hear.

Question 29

Recent research has shown that employees' use of social media is related to increased job satisfaction, performance, and retention.

Question 30

It is the organization's responsibility to educate employees about the illegalities, such as use of proprietary information, trademarks, and copyrights, potentially involved in use of social media.

Question 31

Hearing is the process of actively decoding and interpreting verbal messages.

Question 32

In the involved listening style, listeners display attentiveness at times.

Question 33

"Your assignments are always late" is an example of good feedback.

Question 34

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.

Question 35

All people of the baby boomer generation avoid texting and tweeting.

Question 36

Women are expected to communicate less aggressively than men, but to interrupt others more.

Question 37

Reports are rich in data and information, but stories are rich in emotion.

Question 38

Crowdsourcing occurs when companies invite other employees to contribute to particular goals and manage that process via the Internet.

Question 39

To be an effective listener, a person should try not to show nonverbal cues.

Question 40

Immediacy is communicated by gestures such as folding one's arms, crossing hands, and crossing one's legs.

Question 41

The first step of the TED five-step protocol for effective presentations is to plan your delivery.

Question 42

When a receiver expresses a reaction to the sender's message, this is:

A) Decoding
B) Encoding
C) Feedback
D) Noise
E) Understanding

Question 43

The ______ is the person wanting to communicate information, and the _______ is the person, group, or organization for whom the message is intended.

A) Manager; subordinate
B) Subordinate; manager
C) Sender; receiver
D) Receiver; sender
E) Manager; receiver

Question 44

One advantage of having a face-to-face conversation is that it:

A) Gives immediate feedback
B) Is the fastest way to communicate
C) Useful for communicating with people in other locations
D) Provides a written record
E) Creates an impersonal, formal mood

Question 45

__________ are time consuming, but best to use when it is difficult to meet with another person, when formality and a written record are important, and when face-to-face interaction is not necessary to enhance understanding.

A) Phone calls
B) Text messages
C) Voice mails
D) Group meetings
E) Memos

Question 46

One example of a crucial conversation is giving an unfavorable performance review to one of your subordinates.

Question 47

The perceptual model of communication depicts communication as a process in which:

A) Communication is 100% accurate
B) Communication needs are minimized
C) Receivers create meaning in their own minds
D) There is no need to encode or decode messages
E) Feedback is not important

Question 48

The most important part of stage presence is eye contact.

Question 49

The exchange of information between a sender and a receiver, and the inference of meaning between the individuals involved, is known as:

A) Feedback
B) Communication
C) Encoding
D) Decoding
E) Channeling

Question 50

The process of translating thoughts into a code or language that can be understood by others is known as:

A) Choosing a medium
B) Analyzing media richness
C) Decoding
D) Encoding
E) Giving feedback

Question 51

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of __________.

A) Decoding
B) Feedback
C) Noise
D) Encoding
E) Miscommunication

Question 52

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of __________.

A) Noise
B) Feedback
C) Encoding
D) Decoding
E) Jargon

Question 53

As a new employee, you should assume your manager wants your feedback and coaching.

Question 54

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to __________.

A) The use of jargon
B) A semantic barrier
C) Noise
D) Genderflex
E) Low media richness

Question 55

__________ occurs when receivers receive a message.

A) Feedback
B) Encoding
C) Decoding
D) Understanding
E) Noise

Question 56

Effective PowerPoint presentations are characterized by using many images.

Question 57

A crucial conversation is one that is characterized by high stakes, consensus, and strong informational content.

Question 58

The acronym that helps to remember the factors in addressing difficult conversations is COBRA.

Question 59

________ is anything that interferes with the transmission and understanding of a message.

A) Feedback
B) Decoding
C) Encoding
D) Noise
E) Media richness

Question 60

Communication begins when:

A) A sender encodes a thought or idea
B) A sender chooses a medium
C) A sender decodes the meaning of the message
D) A receiver decodes the meaning of the message
E) The feedback loop is completed

Question 61

Roberto is meeting with Professor Plum in his office during advising hours. As Roberto is describing the problems he is having in his accounting course, Professor Plum is checking his e-mail. Professor Plum is exhibiting the ________ style of listening.

A) Active
B) Involved
C) Passive
D) Detached
E) Motivated

Question 62

Touching another person communicates:

A) Defensiveness
B) Immediacy
C) Liking
D) Happiness
E) Boredom

Question 63

Of the following, the least rich form of communication is:

A) Newsletter
B) E-mail
C) Phone calling
D) Videoconferencing
E) Handwritten note

Question 64

Communication competence is:

A) The ability of a person to choose the right medium
B) Sensitivity to media richness
C) An individual's ability to effectively use communication behaviors in a given context
D) An individual's ability to listen actively
E) An individual's ability to interpret nonverbal communication

Question 65

Open body positions, such as leaning backward or gesturing with palms facing up, communicate:

A) Defensiveness
B) Immediacy
C) Liking
D) Happiness
E) Boredom

Question 66

Shawn is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

A) Active
B) Involved
C) Passive
D) Detached
E) Motivated

Question 67

The richest form of communication is:

A) E-mail
B) Twitter
C) Phone conversations
D) Face-to-face exchanges
E) Newsletters

Question 68

As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information?

A) Video-conference
B) Telephone conversation
C) Face-to-face conversation
D) E-mail
E) Interactive medium

Question 69

___________ is any message sent or received independent of the written or spoken word.

A) Feedback
B) Noise
C) Nonverbal communication
D) Coaching
E) Reinforcement

Question 70

Marianne is in her business statistics class, sitting by Darius. Darius is holding his cellphone under the desk, texting someone, and it is distracting Marianne from listening to the professor's lecture. This is an example of:

A) Feedback error
B) Encoding error
C) Decoding error
D) Noise
E) Failure of cross-cultural communication

Question 71

Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ______ style of listening.

A) Active
B) Involved
C) Passive
D) Detached
E) Immediate

Question 72

Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization. As a result of the merger, a portion of the combined workforce will be laid off. Sharon understands that even with a lucrative severance package, the news will adversely affect the lives of these employees. Therefore, she wants to break the news to them in a sensitive manner so as to maintain the company's image. Which of the following is the most appropriate communication medium to use in this situation?

A) Face-to-face conversation
B) Voice mail
C) Personal e-mail
D) Memo
E) Letter

Question 73

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of:

A) Feedback error
B) Encoding error
C) Decoding error
D) Noise
E) Failure of cross-cultural communication

Question 74

Positive nonverbal actions include all but one of the following. Which one?

A) Nodding your head
B) Smiling
C) Speaking very slowly
D) Leaning forward
E) Maintaining eye contact

Question 75

Folding arms, crossing hands, and crossing legs communicate:

A) Defensiveness
B) Immediacy
C) Liking
D) Happiness
E) Boredom

Question 76

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.

A) Active
B) Involved
C) Passive
D) Detached
E) Motivated

Question 77

___________ involves the capacity of a given communication medium to convey information and promote understanding.

A) Media richness
B) Media noise
C) Media expense
D) Media exposure
E) Media competence

Question 78

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

A) 10%
B) 20%
C) 30%
D) 50%
E) 65% to 95%

Question 79

Which of the following is not a factor in media richness?

A) How fast it provides feedback
B) How many visual and audio cues it provides
C) Whether the communication is personal or impersonal
D) Language source
E) Whether a medium involves electronic methods

Question 80

Negative nonverbal communication skills include all but one of the following. Which one?

A) Avoiding eye contact
B) Leaning forward
C) Speaking too fast
D) Speaking too slowly
E) Closing your eyes