Deck 13: Communication and Information Technology Management

Question 1

Irrelevant information is useless and may actually hurt the performance of a busy manager who has to spend valuable time determining whether information is relevant.

Answer 1

True
Explanation: Irrelevant information is useless and may actually hurt the performance of a busy manager who has to spend valuable time determining whether information is relevant.

Question 2

A chart of the organization's net income after taxes over the past four years is an example of ________.

A) data
B) information
C) an expert system
D) facts

Answer 2

B
Explanation: Information is data that are organized in a meaningful fashion, such as in a graph showing changes in sales volume or costs over time.

Question 3

Frequently updated information that reflects current conditions is called ________ information.

A) timely
B) relevant
C) real-time
D) complete

Answer 3

C
Explanation: Real-time information is information that reflects current changes in business conditions.

Question 4

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

Question 5

The feedback phase of the communication process is initiated by the original sender (who becomes a receiver).

Question 6

Data that are organized in a meaningful way are referred to as ______.

A) facts
B) software
C) artificial intelligence
D) information

Question 7

A decision support system gives managers a model-building capability and so provides them with the ability to manipulate information in a variety of ways.

Question 8

A graph of the profitability of each of the products in a product line over the past two years is an example of ______.

A) data
B) artificial intelligence
C) an expert system
D) information

Question 9

The mainframe is the master computer that controls the operations of all the other types of computers and digital devices as needed and can link them into one integrated system.

Question 10

The greater its accuracy and reliability, the higher is the quality of information.

Question 11

The language of computers is a digital language of zeros and ones.

Question 12

A computer system that uses human knowledge to solve problems that ordinarily require humans to solve them is known as an expert system.

Question 13

In organizations with many layers of managers, it takes less time for information to travel up the hierarchy and for decisions to travel back down.

Question 14

Raw, unsummarized facts are known as ________.

A) artificial intelligence
B) data
C) information
D) networks

Question 15

Data and information both communicate a great deal of useful knowledge to the end user.

Question 16

The amount of information that a communication medium can carry is known as information richness.

Question 17

In the embryonic stage of the product life cycle, a product has yet to gain widespread acceptance.

Question 18

Product life cycle is the way demand for a product changes in a predictable pattern over time.

Question 19

The sharing of information by means of facial expressions or body language is known as subliminal communication.

Question 20

Information that reflects current conditions in the organization or in the external world is called synchronized information.

Question 21

The amount of information that a communication medium can carry is known as ________.

A) media naturalness
B) information richness
C) coding capability
D) information content

Question 22

Information that is useful to the particular circumstances facing a manager is known as ________ information.

A) timely
B) relevant
C) complete
D) real-time

Question 23

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences. The organization is focusing primarily on ________.

A) responsiveness
B) efficiency
C) quality
D) cost control

Question 24

In the communication process, information is shared between two or more people in the ________ stage.

A) transmission
B) encoding
C) filtering
D) sending

Question 25

In the transmission phase of the communication process, the information that is to be communicated is known as the ________.

A) encoding
B) sending
C) message
D) reception

Question 26

Anything that hampers any stage of the communication process is known as ______.

A) decoding
B) encoding
C) a medium
D) noise

Question 27

A sales manager follows up a complaint from a key customer with a letter to that customer. The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence. The sales manager's choice of a communication medium for the message is influenced by ________.

A) groupthink
B) the need for a paper trail
C) management by wandering around
D) groupware

Question 28

The medum of communication with the highest information richness is ________.

A) e-mail
B) texting
C) face-to-face communication
D) telephone conversations

Question 29

Jane, the receptionist at Invest Right, e-mails Linda, her boss, informing her about the appointments Linda needs to attend to on a particular day. In the communication process, Jane's e-mail to Linda is a pathway known as ________.

A) a sender
B) noise
C) feedback
D) a medium

Question 30

Mark, the sales manager at Lance Motors, has called for a meeting with all his sales representatives. He wants to give them feedback and set new guidelines regarding their annual targets. In the transmission phase of communication, Mark plays the role of a ________.

A) recipient
B) sender
C) messenger
D) receiver

Question 31

In the communication process, a common understanding reached between the participants in the ________ stage.

A) sending
B) filtering
C) encoding
D) feedback

Question 32

The process in which the receiver interprets and tries to make sense of the message is known as ________.

A) encoding
B) scrambling
C) feedback
D) decoding

Question 33

The set of methods that can be used to acquire, organize, store, manipulate, and transmit information is known as ________.

A) encoding
B) an artificial intelligence system
C) an expert system
D) information technology

Question 34

In the transmission phase of the communication process, the translation of the message into symbols is known as ________.

A) broadcasting
B) encoding
C) deciphering
D) sending

Question 35

In the transmission phase of communication, the person who wishes to share information with someone else is known as the ________.

A) recipient
B) messenger
C) decoder
D) sender

Question 36

A specific form of IT that managers design in order to have access to specific information which they need to perform their job effectively is ________ systems.

A) decision support
B) management information
C) artificial intelligence
D) expert

Question 37

In the communication process, the pathway through which the message is sent is known as the ______.

A) encryption
B) feedback
C) medium
D) Ethernet

Question 38

The sharing of information between two or more people in order to reach a common understanding is known as ______.

A) filtering
B) organizing
C) communication
D) planning

Question 39

During the communication process, the sender and receiver reverse their roles in the ________ stage.

A) transmission
B) encoding
C) decoding
D) feedback

Question 40

Blue Bay International maintains its travelers' records through the process of documentation. It includes the date of travel, the specifications of the travel package, and so on. Blue Bay's method of recordkeeping is known as a(n) ________ system.

A) management information
B) expert
C) decision support
D) artificial intelligence

Question 41

In the product life cycle, many consumers are entering the market and buying the product for the first time and demand increases rapidly in the ________ stage.

A) embryonic
B) maturity
C) decline
D) growth

Question 42

For gathering the information managers need to achieve coordination and control and make decisions, traditionally they have used ________.

A) decision support systems
B) operations information systems
C) transaction-processing systems
D) organizational hierarchy

Question 43

When managers pass through work areas and talk informally with workers, they are engaging in ________.

A) management by exception
B) MBO
C) micromanaging
D) management by wandering around

Question 44

An accounts receivable department that uses a computer system to bill customers is using a(n) ________ system.

A) expert
B) artificial intelligence
C) transaction-processing
D) operations information

Question 45

An accounts payable department that uses a computer system to pay the company's suppliers is using a(n) ________ system.

A) transaction-processing
B) expert
C) artificial intelligence
D) group decision support

Question 46

A company newsletter is an example of ________.

A) a personal written communication
B) an impersonal written communication
C) a fax
D) the intranet

Question 47

A bank that uses a computer system to record deposits and withdrawals from its customers' checking accounts is using a(n) ________ system.

A) operations information
B) transaction-processing
C) expert
D) group decision support

Question 48

A computer system that is designed to handle a large volume of routine and recurring transactions is called a(n) ________ system.

A) expert
B) artificial intelligence
C) transaction-processing
D) operations information

Question 49

In the product life cycle, a product has yet to gain widespread acceptance, the customers are unsure what a product has to offer, and demand for it is minimal in the ________ stage.

A) embryonic
B) maturity
C) decline
D) growth

Question 50

Workers who are employed by an organization but who work at home are known as ________.

A) videoconferencers
B) telecommuters
C) decoders
D) encoders

Question 51

The changes in meaning that occurs as information passes through a series of senders and receivers are ________.

A) message competition
B) information overload
C) data misinterpretation
D) information distortion

Question 52

Supermarket managers who use scanners on the checkout counters to track inventory levels of their products are using a(n) ________ system.

A) group decision support
B) artificial intelligence
C) expert
D) transaction-processing

Question 53

Managers at Next Motors, who work in different locations, communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process. This is known as ______.

A) voice mailing
B) participating in a chat room
C) e-mailing
D) videoconferencing

Question 54

Personal computers that sit on the desks of managers within a network are called ________, and the company's powerful mainframe computer connects the network PCs through a(n) ________.

A) servers; client
B) rack servers; MIS
C) clients; DSS
D) clients; rack server

Question 55

A controller who uses a computer system to prepare payroll checks for employees is using a(n) ________ system.

A) artificial intelligence
B) group decision support
C) operations information
D) transaction-processing

Question 56

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have. This is an example of ________.

A) total quality management
B) structured approach to direct participation
C) impersonal communication
D) management by wandering around

Question 57

Computer software programs that are developed for charting graphs of sales performance (for example, number of units sold) over the past three years are an example of ________ software.

A) applications
B) artificial intelligence
C) expert systems
D) DSS systems

Question 58

Client computers that are linked directly to a server constitute a(n) ________.

A) LAN
B) MIS
C) mainframe
D) wide area network

Question 59

The form of communication which is the lowest in information richness is ________.

A) face-to-face communication
B) videoconferencing
C) management by wandering around
D) impersonal written communication

Question 60

In addition to saving time and money on travel costs for managers, some of the advantages of face-to-face communication are achieved through ________.

A) e-mail
B) telephoning
C) letters
D) videoconferencing

Question 61

Information that is timely is available to a manager ________.

A) to ensure a common understanding
B) only if it is accurate and reliable
C) for measuring irrelevant data
D) when a decision is being made

Question 62

Samantha nods in agreement when her manager suggests increasing the workforce. What form of communication is she engaging in?

A) Nonverbal
B) Written
C) Spoken
D) Impersonal

Question 63

Which attribute of useful information is to all the information managers need to exercise control, achieve coordination, or make an effective decision?

A) Completeness
B) Quality
C) Relevance
D) Timeliness

Question 64

Which of the following is an example of verbal communication?

A) Raising an eyebrow
B) Dressing formally
C) Writing a memo
D) Leaning on a desk

Question 65

The most advanced types of management information systems (MIS) are known as ________.

A) expert systems
B) operations information systems
C) real-time systems
D) transaction-processing systems

Question 66

How should managers work toward eliminating the dangers of ineffective communication?

A) Spend 85% of their time planning and establishing goals.
B) Help subordinates to become effective communicators.
C) Gather complete, relevant, and timely data and information.
D) Always use face-to-face communication to get instant feedback.

Question 67

A transaction-processing system processes ________ transactions, and an operations information system provides managers with information to be used in their ________ decisions.

A) nonroutine; routine
B) routine; nonroutine
C) operations information; nonroutine
D) operations information; routine

Question 68

A website on which an individual, a group, or an organization posts information, commentary, and opinions to which readers can often respond with their own commentary and opinions is called ________.

A) network
B) MIS
C) blog
D) e-mail

Question 69

What is a characteristic of a personally addressed written communication?

A) It is addressed to multiple persons at the same time.
B) It ensures receivers' questions are addressed promptly.
C) It is the highest medium of information richness.
D) It demands that the receivers pay attention.

Question 70

Hank, a sales manager, consults with his production manager and finance manager before rolling out his plan for increasing the sales of smartphones. To achieve his organizational goals, Hank is ________.

A) establishing measurable standards of performance and goals
B) coordinating with other departments and divisional activities
C) comparing actual performance against established goals
D) evaluating the results and taking corrective action to increase sales

Question 71

A system that gives managers a model-building capability and provides them with the ability to manipulate information in a variety of ways in order to make nonprogrammed judgments is a(n) ________ system.

A) decision support
B) artificial intelligence
C) expert
D) real-time

Question 72

How can managers increase efficiency to take advantage of new and more efficient technologies?

A) By making work more autonomous
B) By comparing performance with goals
C) By managing by wandering around
D) By updating the production process

Question 73

What is one of the steps by which managers achieve control over organizational activities?

A) They reduce data ambiguity to create useful information.
B) They determine the quality of the information made available to them.
C) They select an appropriate communication medium for their messages.
D) They compare actual performance against established goals.

Question 74

Which of the following factors helps determine the quality of information?

A) Profitability
B) Accuracy
C) Variety
D) Consistency

Question 75

When important information gets ignored while tangential information receives attention, it is a case of ________.

A) impersonal written communication
B) information overload
C) management by wandering around
D) information richness

Question 76

Behavior by a machine that if performed by a human being would be called intelligent behavior is known as ________.

A) an operations information system
B) a network
C) real-time information
D) artificial intelligence

Question 77

A system that gathers comprehensive data, organizes them, and summarizes them in ways that are useful to managers for their nonroutine tasks is known as a(n) ________ system.

A) transaction-processing
B) artificial intelligence
C) expert
D) operations information

Question 78

What does a social networking website enable people to do?

A) Increase the likelihood of drawing attention to tangential information
B) Post information, commentary, and opinions to which readers can respond to
C) Communicate with others they share a common interest with
D) Translate a message into understandable symbols or language

Question 79

In spite of face-to-face communication's having the highest information richness, managers should not always choose it because of the lack of ________.

A) instant feedback
B) a paper trail
C) formal conversations
D) sustained attention

Question 80

Which of the following factors affects the choice of a communication medium?

A) Client
B) Network
C) Ethics
D) Time