Deck 5: Stress

Question 1

Job demands that tend to be appraised as stressful are called benign job demands.

Answer 1

False

Question 2

Work-family conflict is an example of work hindrance stressor.

Answer 2

False

Question 3

When people first encounter stressors,the process of primary appraisal is triggered.

Answer 3

True

Question 4

Work complexity refers to the degree to which the requirements of the work,in terms of knowledge,skills,and abilities,tax or exceed the capabilities of the person who is responsible for performing the work.

Question 5

Family time demands include participation in formal education programs,music lessons,sports-related training,hobby-related self-education,participation in local government,or volunteer work.

Question 6

Stressors can cause gastrointestinal system problems.

Question 7

Stressful demands that are perceived as obstructing progress toward personal accomplishments or goal attainment are called challenge stressors.

Question 8

Role ambiguity is often experienced among new employees who haven't been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

Question 9

Although hindrance stressors can be exhausting,they often trigger positive emotions such as pride and enthusiasm.

Question 10

Seeking assistance is an emotion-focused cognitive coping strategy.

Question 11

Physiological strains that result from stressors include depression,anxiety,anger,hostility,and reduced self-confidence.

Question 12

Role overload reflects the relatively minor day-to-day demands that get in the way of accomplishing the things that we really want to accomplish.

Question 13

The particular demands that cause people to experience stress are called strains.

Question 14

In contrast to cognitive coping,behavioral coping refers to the thoughts that are involved in trying to deal with a stressful situation.

Question 15

Most people appraise situations with high time pressure as rather stressful,and they also tend to appraise these situations as more hindering than challenging.

Question 16

Problem-focused coping refers to behaviors and cognitions intended to manage the stressful situation itself.

Question 17

The level of responsibility in a job is higher when the number,scope,and importance of the obligations in the level of responsibility at job are higher.

Question 18

A critical factor that determines coping strategy choice is the degree to which people believe that a particular strategy gives them some degree of control over the stressor or how they feel about it.

Question 19

People are likely to feel more control over a stressor when they appraise it as a hindrance rather than a challenge.

Question 20

Headaches,tight shoulders,and back pain have all been linked to a variety of stressors.

Question 21

Although reducing stressors may reduce the overall level of stress that a person experiences,this approach is likely to be most beneficial when the focus of the effort is on challenge stressors rather than hindrance stressors.

Question 22

Hindrance stressors have a strong positive relationship with job performance.

Question 23

Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources?

A)Stressors
B)Type A behavior
C)Strains
D)Stress
E)Type B behavior

Question 24

One type of strain-reducing practice involves training in relaxation techniques.

Question 25

_____ occurs as people evaluate the significance and the meaning of the stressors they are confronting.

A)Primary appraisal
B)Transactional analysis
C)Cognitive appraisal
D)Role conflict
E)Problem-focused appraisal

Question 26

The particular demands that cause people to experience stress are called:

A)stressors.
B)Type C demands.
C)strains.
D)burnouts.
E)Type B demands.

Question 27

Instrumental support refers to the help people receive that can be used to address the stressful demand directly.

Question 28

Job sharing means splitting one job into two to reduce role overload.

Question 29

The first step in managing stress is to assess colleagues in the workplace.

Question 30

Social support refers to the help that people receive when they are confronted with stressful demands.

Question 31

Compulsive eating is an example of behavioral strain.

Question 32

Hindrance stressors such as role ambiguity,conflict,and overload not only cause strain but also decrease commitment and job performance.

Question 33

Supportive practices are one way of helping employees cope with stressful demands.

Question 34

The negative consequences that occur when demands tax or exceed one's capacity or resources are called:

A)stressors.
B)Type C patterns.
C)strains.
D)crises.
E)Type B patterns.

Question 35

Transactional theory of stress deals with:

A)motion-focused behavior coping.
B)primary appraisal & benign job demands.
C)Type A behavior.
D)instrumental support.
E)presenteeism.

Question 36

In general,relaxation techniques to reduce strain attempt to help people appraise and cope with stressors in a more rational manner.

Question 37

Normative-behavioral techniques attempt to help people appraise and cope with stressors in a more rational manner.

Question 38

When people first encounter stressors,the process of _____ is triggered.

A)behavioral appraisal
B)problem-focused appraisal
C)primary appraisal
D)emotional venting
E)critical thinking

Question 39

Oneway that organizations provide resources to employees is through training interventions aimed at increasing job-related competencies and skills.

Question 40

Job demands that tend not to be appraised as stressful are called:

A)secondary job demands.
B)positive demands.
C)routine demands.
D)non-competitive demands.
E)benign job demands.

Question 41

Which of the following is a non work hindrance stressor?

A)Family time demands
B)A positive life event
C)Personal development
D)Time pressure
E)Financial uncertainty

Question 42

Elis and Phoebe work at United Insurance,a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller and Phoebe works as one of five regional supervisors,who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However,Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job,he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.

A)cognitive distortion
B)self-serving bias
C)non work hindrance
D)work challenge
E)performance hindrance

Question 43

Elis and Phoebe work at United Insurance,a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller and Phoebe works as one of five regional supervisors,who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However,Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job,he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.

A)Work enlargement
B)Work hindrance
C)Work enrichment
D)Work challenge
E)Work complexity

Question 44

Elis and Phoebe work at United Insurance,a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller and Phoebe works as one of five regional supervisors,who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However,Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job,he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.

A)work complexity
B)role conflict
C)role ambiguity
D)negative life events
E)daily hassles

Question 45

Stressful demands that are perceived as opportunities for learning,growth,and achievement are called:

A)challenge stressors.
B)daily hassles.
C)role conflicts.
D)hindrance stressors.
E)work-family conflicts.

Question 46

According to research which of the following is considered the most stressful life-event?

A)Retirement
B)Change in residence
C)Death of a spouse
D)Fired at work
E)Child leaving home

Question 47

Which of these is NOT a work hindrance stressor?

A)Time pressure
B)Daily hassles
C)Role overload
D)Role ambiguity
E)Role conflict

Question 48

Whichof the following refers to the degree to which the requirements of the work,in terms of knowledge,skills,and abilities,tax or exceed the capabilities of the person who is responsible for performing the work?

A)Work responsibility
B)Time pressure
C)Work complexity
D)Role conflict
E)A negative life event

Question 49

Which of the following reflect(s)the relatively minor routine demands that get in the way of accomplishing the things that we really want to accomplish?

A)Family time demands
B)Daily hassles
C)Personal development
D)Positive life events
E)Negative life events

Question 50

Which of these is a work hindrance stressor?

A)Time pressure
B)A positive life event
C)Role overload
D)A negative life event
E)Work complexity

Question 51

Beth is a senior accountant at The American Bank.Her job profile includes preparing monthly financial statements,getting high net worth individuals to invest in the bank,and dealing with people who want loans above $30,000.Her work involves a lot of paper work as well as traveling to meet clients.The month ends are especially busy when Beth has to check the audit reports as well.Unable to handle the pressure,Beth has requested the management for an assistant.This is an example of:

A)primary appraisal demands.
B)role ambiguity.
C)role overload.
D)benign job demands.
E)secondary job demands.

Question 52

Work-family conflict is a type of _____ stressor.

A)non work hindrance
B)primary work challenge
C)non work challenge
D)work hindrance
E)job enrichment

Question 53

Elis and Phoebe work at United Insurance,a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller and Phoebe works as one of five regional supervisors,who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However,Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job,he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.

A)role complexity
B)role conflict
C)role ambiguity
D)work responsibility
E)work enrichment

Question 54

_____ is a work hindrance stressor that occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles very effectively.

A)Time pressure
B)Daily hassle
C)Role overload
D)Role ambiguity
E)Role conflict

Question 55

_____ refer(s)to the nature of the obligations that a person has toward others.

A)Negative life events
B)Time pressure
C)Work complexity
D)Role conflict
E)Work responsibility

Question 56

_____ refers to the lack of information regarding what needs to be done in a role,as well as unpredictability regarding the consequences of performance in that role.

A)Time pressure
B)Daily hassles
C)Role overload
D)Role ambiguity
E)Role conflict

Question 57

Stressful demands that are perceived as hindering progress toward personal accomplishments or goal attainment are called:

A)role stressors.
B)time pressures.
C)psychological stressors.
D)hindrance stressors.
E)work complexities.

Question 58

Which of the following is a work challenge stressor?

A)Time pressure
B)A positive life event
C)Role overload
D)A negative life event
E)Role ambiguity

Question 59

Tim is working as the marketing head at Blue Chip Investments.His work requires him to travel extensively and meet clients in various countries.However,his role also requires him to mentor several marketing representatives who work under him and keep track of their progress.Since Tim stays away from his office most of the time,he finds it difficult to manage both types of work responsibilities.Tim faces which of the following challenges?

A)Role complexities
B)Role conflict
C)Role penetration
D)Role ambiguity
E)Role enrichment

Question 60

_____ is a work hindrance stressor that occurs from incompatible demands within a single role that a person may hold.

A)Time pressure
B)Daily hassles
C)Role overload
D)Role ambiguity
E)Role conflict

Question 61

Whichof the following is NOT true about Type A behavior pattern?

A)It has a direct influence on the level of stressors that a person confronts.
B)It refers to people who tend to be hard-driving and have a strong desire to achieve.
C)It has been directly linked to the coronary heart disease.
D)It promotes physiological but not psychological and behavioral strains.
E)It refers to behavior patterns such as sense of time urgency.

Question 62

Family time demands refer to which type of stressor?

A)Non work challenge stressor
B)Non work hindrance stressor
C)Work challenge stressor
D)Work hindrance stressor
E)Emotional stressor

Question 63

Due to time pressure and heavy workload,Dan has developed high blood pressure and started to show forgetfulness at work and home.These are examples of:

A)physiological and behavioral strains.
B)psychological and behavioral strains.
C)physiological and psychological strains.
D)internal and external strains.
E)psychological and cognitive strains.

Question 64

Self-motivation and changing priorities are examples of:

A)fear-avoidance behavior coping strategies.
B)emotion-focused behavior coping strategies.
C)emotion-focused cognitive coping strategies.
D)problem-focused cognitive coping strategies.
E)primary coping strategies.

Question 65

Ariel is the assistant editor at the local newspaper - The Morning Mail.With the increased readership,the editorial committee had decided to reduce the deadline for article submissions to eight hours.This move was not welcomed by the junior writers and editors.Ariel though unhappy with the decision faced the problem head on and chose to cope by working faster and harder.This is an example of:

A)emotion-focused behavior coping.
B)problem-focused behavior coping.
C)fear-focused cognitive coping.
D)anxiety-focused cognitive coping.
E)stress-focused behavior coping.

Question 66

Kristen attempts to address time pressure by working harder,and seeking assistance to devise a strategy for accomplishing the work more efficiently.In the example,Kristen uses:

A)emotion-focused coping.
B)primary coping devices.
C)non work coping mechanisms.
D)problem-focused coping.
E)self-destructive mechanisms.

Question 67

The emotional,mental,and physical exhaustion that results from having to cope with stressful demands on an ongoing basis is called:

A)burnout.
B)typeA behavior pattern.
C)type B behavior pattern.
D)stressor.
E)a benign job demand.

Question 68

Looking for the positive in the negative; and avoiding,distancing,and ignoring are examples of:

A)problem-focused cognitive coping strategies.
B)problem-focused behavior coping strategies.
C)emotion-focused cognitive coping strategies.
D)primary cognitive coping strategies.
E)primary behavior coping strategies.

Question 69

Martha owns an event management firm.During the holiday season,especially during Christmas,she finds herself overloaded with work which often makes her feel irritable and anxious.To calm herself,she often takes time out to go swimming.In this example,the coping strategy that Martha uses can be classified as:

A)primary appraisal.
B)cognitive coping.
C)emotion-focused coping.
D)Type A coping behavior.
E)Type B coping behavior.

Question 70

Eliza and Samantha work at the Snack Time factory.The company is short staffed and the employees are finding it difficult to meet the daily production requirements.Both Eliza and Samantha indicated that they were facing time pressures in their respective departments.Eliza decided to work longer hours to meet the deadline,whereas Samantha tries to distance herself from her problems at work by thinking about the positive things in her life.

A)Emotion-focused behavior coping
B)Problem-focused behavior coping
C)Emotion-focused cognitive coping
D)Problem-focused cognitive coping
E)Primary cognitive coping

Question 71

Which of these is a non work challenge stressor?

A)Daily hassles
B)A positive life event
C)Role overload
D)A negative life event
E)Role conflict

Question 72

Activities including participation in formal education programs,music lessons,sports-related training,hobby-related self-education,and volunteer work are examples of:

A)personal development.
B)professional development.
C)self-actualization.
D)management development.
E)change management.

Question 73

Depression,anxiety,and anger reflect _____.

A)physiological strain
B)psychological strain
C)behavioral strain
D)non work strain
E)cognitive strain

Question 74

George is a stock broker in a leading brokerage firm.Recently he has been assigned several additional tasks.He begins to consume alcohol to cope with the increasing workload.George also becomes demanding and overly critical of his coworkers and his family.In this example,George is exhibiting _____.

A)physiological strain
B)psychological strain
C)behavioral strain
D)non work strain
E)cognitive strain

Question 75

All of these are examples of emotion-focused coping strategies EXCEPT:

A)venting anger.
B)self-motivation.
C)engaging in alternative activities.
D)seeking support.
E)reappraising.

Question 76

Eliza and Samantha work at the Snack Time factory.The company is short staffed and the employees are finding it difficult to meet the daily production requirements.Both Eliza and Samantha indicated that they were facing time pressures in their respective departments.Eliza decided to work longer hours to meet the deadline,whereas Samantha tries to distance herself from her problems at work by thinking about the positive things in her life.

A)Social support
B)Problem-focused behavior coping
C)Emotion-focused cognitive coping
D)Instrumental support
E)Behavior coping

Question 77

There are two major types of social support:

A)physiological and behavioral.
B)instrumental and emotional.
C)physiological and psychological.
D)internal and external.
E)behavioral and cognitivE.Social support refers to the help that people receive when they are confronted with stressful demands,and there are at least two major types.One type of social support is called instrumental support,which refers to the help people receive that can be used to address the stressful demand directly.A second type of social support is called emotional support.This type of support refers to the help people receive in addressing the emotional distress that accompanies stressful demands.

Question 78

Which of these is an example of problem-focused coping?

A)Maintaining a positive outlook
B)Talking to a friend to release pent-up emotions
C)Taking time out to listen to some music
D)Seeking the assistance of a supervisor
E)Dwelling on less annoying aspects of the daily events

Question 79

_____ refer(s)to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.

A)Coping
B)Strains
C)Type A behavior pattern
D)Stressors
E)Negative life events

Question 80

Seeking support and venting anger are examples of which of the following coping strategies?

A)Emotion-focused behavior coping
B)Problem-focused behavior coping
C)Stress-focused cognitive coping
D)Fear-avoidance cognitive coping
E)Problem-focused cognitive coping