Deck 9: Project Human Resource Management

Question 1

Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people,projects were more likely to succeed.

Answer 1

True

Question 2

As the job market changes,people should upgrade their skills to remain marketable and flexible.

Answer 2

True

Question 3

People who believe in Theory Y assume that workers dislike and avoid work if possible,so managers must use coercion,threats,and various control schemes to get workers to make adequate efforts to meet objectives.

Answer 3

False

Question 4

Many highly qualified information technology workers lost their jobs in the past few years.

Question 5

According to Herzberg,hygiene factors such as larger salaries,more supervision,or a more attractive work environment would motivate workers to do more if present.

Question 6

Smaller information technology projects usually have deputy project managers or subproject managers.

Question 7

Most project managers agree that managing human resources effectively is one of the toughest challenges they face.

Question 8

Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs.

Question 9

Assignment,budget,promotion,money,and penalty influence bases are automatically available to project managers as part of their position.

Question 10

A RAM should only be used to assign detailed work activities.

Question 11

People who need institutional power or social power want to organize others to further the goals of the organization.

Question 12

Extrinsic motivation causes people to participate in an activity for their own enjoyment.

Question 13

The global job market for information technology workers is contracting.

Question 14

Hiring managers say interpersonal skills are the least important soft skill for information technology workers.

Question 15

Project managers often do not have control over project staff who report to them.

Question 16

Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.

Question 17

Legitimate power involves using personal knowledge and expertise to get people to change their behavior.

Question 18

If companies plan their projects well,they can avoid the need for overtime,or they can make it clear that overtime is optional.

Question 19

A responsibility assignment matrix (RAM)is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.

Question 20

Team-building skills are often not a challenge for many project managers.

Question 21

The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts)or from inside themselves (introverts).

Question 22

Abraham Maslow,a highly respected psychologist,rejected the dehumanizing negativism of psychology in the ____.

A)1940s
B)1950s
C)1960s
D)1970s

Question 23

Project managers often recommend that people take specific training courses to improve individual and team development.

Question 24

At the bottom of Maslow's structure are ____ needs.

A)esteem
B)self-actualization
C)physiological
D)social

Question 25

Project managers do not need to continually assess their team's performance.

Question 26

____ involves building individual and group skills to enhance project performance.

A)Developing the human resource plan
B)Developing the project team
C)Acquiring the project team
D)Managing the project team

Question 27

Resource leveling results in fewer problems for project personnel and accounting departments.

Question 28

When resources are used on a more constant basis,they require more management.

Question 29

If a certain resource is overallocated,the project manager can change the schedule to remove resource overallocation.

Question 30

A staffing management plan describes when and how people will be added to and taken off the project team.

Question 31

Human resource management includes ____ processes.

A)three
B)four
C)five
D)six

Question 32

The main outputs of ____ process are team performance assessments and enterprise environmental factors updates.

A)managing the project team
B)acquiring the project team
C)developing the project team
D)human resource planning

Question 33

____ involves tracking team member performance,motivating team members,providing timely feedback,resolving issues and conflicts,and coordinating changes to help enhance project performance.

A)Developing the human resource plan
B)Developing the project team
C)Acquiring the project team
D)Managing the project team

Question 34

____ involves getting the needed personnel assigned to and working on the project.

A)Developing the human resource plan
B)Developing the project team
C)Acquiring the project team
D)Managing the project team

Question 35

Project managers should limit the size of work teams to eight to ten members.

Question 36

Key outputs of ____ process are project staff assignments,resource calendars,and project management plan updates.

A)managing the project team
B)acquiring the project team
C)developing the project team
D)developing the human resource plan

Question 37

____ involves identifying and documenting project roles,responsibilities,and reporting relationships.

A)Developing the human resource plan
B)Developing the project team
C)Acquiring the project team
D)Managing the project team

Question 38

Schedules tend to focus primarily on time rather than on both time and resources.

Question 39

One innovative approach to hiring and retaining information technology staff is to offer existing employees incentives for helping recruit and retain personnel.

Question 40

____ is best known for developing a hierarchy of needs.

A)Frederick Herzberg
B)David McClelland
C)Abraham Maslow
D)Douglas McGregor

Question 41

____ involves using incentives to induce people to do things.

A)Legitimate power
B)Coercive power
C)Reward power
D)Referent power

Question 42

____ is at the top of Maslow's structure.

A)Esteem
B)Self-actualization
C)Physiological
D)Social

Question 43

People who need personal ____ want to direct others and can be seen as bossy.

A)affiliation
B)advancement
C)power
D)achievement

Question 44

____ proposed that an individual's specific needs are acquired or learned over time and shaped by life experiences.

A)Frederick Herzberg
B)David McClelland
C)Abraham Maslow
D)Douglas McGregor

Question 45

The highest level of needs in Maslow's structure is referred to as a ____ need.

A)deficiency
B)growth
C)safety
D)physiological

Question 46

People who believe in ____ assume that the average worker wants to be directed and prefers to avoid responsibility.

A)Theory W
B)Theory X
C)Theory Y
D)Theory Z

Question 47

According to Thamhain and Wilemon,____ is the legitimate hierarchical right to issue orders.

A)authority
B)assignment
C)expertise
D)promotion

Question 48

Which of Covey's habits does Douglas Ross suggest differentiates good project managers from average or poor project managers? ____

A)Think win/win
B)Seek first to understand,then to be understood
C)Begin with the end in mind
D)Synergize

Question 49

People with a high need for ____ desire harmonious relationships with other people and need to feel accepted by others.

A)affiliation
B)money
C)power
D)achievement

Question 50

____ emphasizes things such as job rotation,broadening of skills,generalization versus specialization,and the need for continuous training of workers.

A)Theory W
B)Theory X
C)Theory Y
D)Theory Z

Question 51

People with a high need for ____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile.

A)affiliation
B)money
C)power
D)achievement

Question 52

____ found that people were motivated to work mostly by feelings of personal achievement and recognition.

A)Maslow
B)McGregor
C)McClelland
D)Herzberg

Question 53

____ involves using punishment,threats,or other negative approaches to get people to do things they do not want to do.

A)Legitimate power
B)Coercive power
C)Reward power
D)Referent power

Question 54

____ is best known for developing Theory X and Theory Y.

A)Frederick Herzberg
B)David McClelland
C)Abraham Maslow
D)Douglas McGregor

Question 55

____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.

A)Frederick Herzberg
B)David McClelland
C)Abraham Maslow
D)Douglas McGregor

Question 56

____ is matching certain behaviors of the other person.

A)Empathic listening
B)Rapport
C)Synergy
D)Mirroring

Question 57

The bottom four needs in Maslow's structure are referred to as ____ needs.

A)self-actualization
B)deficiency
C)safety
D)growth

Question 58

The ____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture,assuming they will project their own needs into the story.

A)RAM
B)MBTI
C)TAT
D)RACI

Question 59

____ is based on an individual's personal charisma.

A)Legitimate power
B)Coercive power
C)Reward power
D)Referent power

Question 60

According to Thamhain and Wilemon,____ is the ability to improve a worker's position.

A)authority
B)assignment
C)expertise
D)promotion

Question 61

Managers who believe in McGregor's ____________________ assume that individuals do not inherently dislike work,but consider it as natural as play or rest.

Question 62

The first step in the framework for defining and assigning work is ____.

A)defining how the work will be accomplished
B)breaking down the work into manageable elements
C)finalizing the project requirements
D)assigning work responsibilities

Question 63

Psychologist David Merril describes ____ as reactive and people-oriented.

A)"Expressives"
B)"Drivers"
C)"Analyticals"
D)"Amiables"

Question 64

In the MBTI,the ____ dimension relates to the manner in which you gather information.

A)Extrovert/Introvert
B)Thinking/Feeling
C)Judgment/Perception
D)Sensation/Intuition

Question 65

If organizations want to be successful at implementing information technology projects,they need to understand the importance of project _________________________ and take actions to make effective use of people.

Question 66

A(n)____ is a column chart that shows the number of resources assigned to a project over time.

A)responsibility assignment matrix
B)resource histogram
C)RACI charts
D)organizational breakdown structure

Question 67

____________________ should receive frequent performance feedback,and although money is not an important motivator to them,it is an effective form of feedback.

Question 68

Only after meeting ____________________ needs can individuals act upon growth needs.

Question 69

____ refers to the amount of individual resources an existing schedule requires during specific time periods.

A)Resource loading
B)Resource leveling
C)Resource allocation
D)Resource requesting

Question 70

In the Tuckman model,____ occurs as team members have different opinions as to how the team should operate.

A)performing
B)norming
C)forming
D)storming

Question 71

Herzberg called factors that cause job satisfaction ____________________.

Question 72

The ___________________________________ is a tool to measure the individual needs of different people using McClelland's categories

Question 73

____ is a technique for resolving resource conflicts by delaying tasks.

A)Resource loading
B)Resource leveling
C)Resource allocation
D)Resource requesting

Question 74

____ fill in for project managers in their absence and assist them as needed.

A)Deputy project managers
B)Subproject managers
C)Assistant project managers
D)Second-tier project managers

Question 75

Psychosocial issues that affect how people work and how well they work include ____________________,influence and power,and effectiveness.

Question 76

____________________ is the potential ability to influence behavior to get people to do things they would not otherwise do.

Question 77

In the Tuckman model,____ occurs when the emphasis is on reaching the team goals,rather than working on team process.

A)performing
B)norming
C)forming
D)storming

Question 78

There are ____________________ main types of power,based on French and Raven's classic study,"The Bases of Social Power."

Question 79

Psychologist David Merril describes ____ as reactive and task-oriented.

A)"Expressives"
B)"Drivers"
C)"Analyticals"
D)"Amiables"

Question 80

_________________________ causes people to do something for a reward or to avoid a penalty.