Deck 8: Achieving Emotional Control

Question 1

According to Daniel Goleman, intelligence quotient is a much better predictor of success in nearly every area of life, as compared to emotional intelligence.

Answer 1

False

Question 2

Anger makes an individual aware of his or her responsibility for the damages he or she causes.

Answer 2

False

Question 3

The ability to put thoughts into words and to understand words is one of the areas of intelligence cited by Howard Gardner.

Answer 3

True

Question 4

Anger becomes harmful when you are convinced that other people are to blame for deliberately and unnecessarily causing you trouble.

Question 5

Scientists and mathematicians find pleasure in using the logical and reasoning parts of the brain.

Question 6

Social awareness as an emotional intelligence skill is the ability to understand the way you are "coming off" to other people.

Question 7

Emotional intelligence is a competence people are born with and it remains unchanged during their lifetime.

Question 8

A person with intrapersonal intelligence is rarely introspective.

Question 9

Defensiveness usually comes from high self-esteem.

Question 10

Self-managed people are least likely to hide their temper.

Question 11

Ideas and concepts form the basis of spatial reasoning.

Question 12

Intelligence is exclusively based on a person's reasoning ability.

Question 13

According to Daniel Goleman, emotional competence is an extremely important factor in understanding emotional intelligence.

Question 14

A self-aware person will know when he or she is seen as underrating or overrating another person.

Question 15

The best way to improve your emotional intelligence is to learn to apply and use your knowledge about the issue in a practical, real way.

Question 16

The ability to use your body or parts of your body to solve problems is known as naturalist intelligence.

Question 17

The emotional mind is primarily aware of reality and is always logical.

Question 18

Assertiveness involves putting others on the defensive.

Question 19

Aggressiveness involves hurting others and putting them on the defensive.

Question 20

Spatial intelligence can be expressed by building things, or by something as simple as perfecting the art of flying a hand glider.

Question 21

The "Wooden leg" game is one in which a person tries to trap another person in a mistake, a lie, or some other type of negative situation.

Question 22

In which of the following professions is a kinesthetically intelligent person most likely to excel?

A)Songwriting
B)Composing music
C)Ballet
D)Sculpting

Question 23

One of the common characteristics of all games is that they provide a payoff of some kind to at least one of the players.

Question 24

A person high in _____ intelligence is most likely to enjoy dealing with brain teasers.

A)verbal
B)interpersonal
C)kinesthetic
D)logical

Question 25

Which of the following is a defining characteristic of people with spatial intelligence?

A)They are gifted writers, poets, songwriters, and speakers.
B)They have a knack for seeing how elements fit together.
C)They have a strong relationship with sounds.
D)They understand the world through math and logic.

Question 26

Negative game playing can hurt positive relationships.

Question 27

The "Wooden leg" game makes an art out of creating excuses.

Question 28

Which intelligence involves physical movement or using body or body parts to solve problems?

A)Existential intelligence
B)Emotional intelligence
C)Naturalist intelligence
D)Kinesthetic intelligence

Question 29

According to Daniel Goleman, which of the following is a type of emotional competence?

A)Logical reasoning
B)Kinesthetic intelligence
C)Rational competence
D)Social competence

Question 30

In terms of intensity, first-degree games are usually quite harmless.

Question 31

Among the four different areas or "clusters" of emotional intelligence, self-awareness refers to the ability to:

A)understand when you are seen as underrating or overrating another person.
B)understand the politics at your own workplace.
C)hold yourself in check and not overreact when something or someone bothers you.
D)settle conflicts and disagreements between groups and other people.

Question 32

Psychological script, a transactional analysis concept, is like a movie or a theater script that you wrote during your early years of childhood.

Question 33

Which of the following statements is true of intelligence?

A)Intelligence is a one-dimensional concept.
B)Intelligence is presently based solely on a person's reasoning ability.
C)Intelligence is most accurately measured by standardized tests.
D)Intelligence comes in many forms and are reflected in various skills and talents.

Question 34

People who use counterattack as a defensive behavior typically use "red herring" as a technique.

Question 35

The "harried executive" game is usually played by detail-oriented people who do not feel they are good at anything else.

Question 36

A person with high naturalist intelligence is most likely to succeed working as a(n):

A)sculptor.
B)conservationist.
C)singer.
D)music composer.

Question 37

According to transactional analysis, much of what we do and say in our daily lives is based on scripts that most people heard repeatedly as children.

Question 38

People whose intelligence fall into the category of _____ are typically gifted writers, poets, songwriters, and speakers.

A)movement
B)language
C)spatial reasoning
D)logic

Question 39

Which of the following psychologists discovered that there are eight separate areas in which creative people put their perceptiveness to work?

A)Eric Berne
B)Howard Gardner
C)Daniel Goleman
D)Richard Boyatzis

Question 40

A script can be defined as an encounter between two people that produces a "payoff" for one person at the expense of the other person.

Question 41

According to Richard Boyatzis, what is the most common mistake made by people who want to improve their emotional intelligence (EI)?

A)They think that knowing more about the issue will make their skills better.
B)They fall prey to the myth that EI cannot be improved and is inborn.
C)They assume that EI cannot be applied to the workplace.
D)They are unwilling to apply their knowledge of EI to real life situations.

Question 42

In the context of defensive behavior, a person who uses the _____ approach appears to be shutting down.

A)passive-aggressive
B)counterattack
C)red herring
D)pointless explanation

Question 43

According to the founders of emotional intelligence (EI), which intelligence allows you to understand the politics of your own workplace?

A)Self-awareness
B)Kinesthetic intelligence
C)Personal competence
D)Social awareness

Question 44

Which of the following best exemplifies a religious script?

A)"Jews don't work on Saturdays."
B)"Men do not cry."
C)"Kennedys enter politics."
D)"New Englanders are traditional and intelligent."

Question 45

A _____ game is also known as, "my excuses are better than yours."

A)"harried"
B)"now I've got you"
C)"wooden leg"
D)"why don't you…Yes, but"

Question 46

A team leader asks his team members for input on how a project should be completed and then just goes ahead and does what he had planned from the start. Which game is the team lead playing?

A)A "Why don't you…Yes, but" game
B)A "wooden leg" game
C)A "harried" game
D)A "now I've got you" game

Question 47

Sally works part-time at a book store. She is always busy playing multiple roles at home and work. She takes on everything and even asks for more. She agrees with her supervisor's criticisms as well. However, whenever her colleagues ask her to join them for a dinner or a weekend party, she refuses by saying she has a lot of work that still needs to be done. Which of the following games is Sally playing in this scenario?

A)A "why don't you…Yes, but" game
B)A "wooden leg" game
C)A "harried" game
D)A "now I've got you" game

Question 48

A person with healthy self-awareness can make safe decisions that might seem "intuitive" to others because such a person:

A)focuses on others' weaknesses rather than being preoccupied with their own weaknesses.
B)can understand the reactions of other people toward him or her.
C)is honest and does not hide his or her frustration during difficult times.
D)scores very high on standardized intelligence tests.

Question 49

_____ flirt with being harmful and often cause anger.

A)Cultural scripts
B)First-degree games
C)Second-degree games
D)Gender scripts

Question 50

In the context of transactional analysis, which of the following is a characteristic of "games"?

A)First-degree games are most damaging.
B)Games do not provide any payoffs to any of the parties involved.
C)Games involve at least one insincere statement.
D)Games are based on emotionless attitudes.

Question 51

Which defensive behavior is sometimes referred to as using a "red herring?"

A)Creating a distraction
B)Counterattack
C)Passive-aggressive
D)Pointless explanation

Question 52

Which of the following can be seen as a large game in an organization that contains many combinations of games?

A)Office politics
B)Egocentrism
C)Grapevine
D)Rumor mill

Question 53

Which of the following will be most effective in improving your emotional intelligence?

A)Focusing on the weaknesses of others rather than being preoccupied with self-awareness
B)Engaging in dysfunctional conflicts to improve your self-management skills
C)Developing relationship management skills
D)Reading materials on emotional intelligence

Question 54

A game in which one person tries to trap the other in a mistake, a lie, or some other type of negative situation is known as a _____ game.

A)"harried"
B)"now I've got you"
C)"wooden leg"
D)"my excuses are better than yours"

Question 55

Which of the following best exemplifies a cultural script?

A)"Jews don't work on Saturdays."
B)"Women can't read maps."
C)"Johnsons are medical people."
D)"Alaskans are tough."

Question 56

A game in which excuses take the place of a job well done is known as a _____ game.

A)"wooden leg"
B)"why don't you…Yes, but"
C)"harried"
D)"now I've got you"

Question 57

Which defensive behavior seems to stem from a belief that the other person has been on the attack only because that person "doesn't understand"?

A)Counterattack
B)Pointless explanation
C)Passive-aggressive behavior
D)Creating a distraction

Question 58

Mark, a salesman at Signature Inc., is on a 10-day vacation. His manager Gregory calls him in the evening and asks him to meet one of their clients for dinner. Though Mark is on vacation and is not obliged to meet the clients, Gregory urges him to go for the meeting. Which of the following statements should Mark use to refuse politely and yet sound assertive?

A)"I am not going to meet the client when I am on vacation; it's not part of my job."
B)"You are to be blamed for this poor scheduling, and I am not going to suffer for your mistakes."
C)"Since I am on vacation, I have taken up some important personal work and I am busy with that."
D)"Gregory, you had approved my vacation a week ago, if I am not wrong."

Question 59

Keira is a customer service executive in an insurance company. In a feedback meeting, her supervisor asks her why she sounded angry with one of the customers. Keira replied, "Well, if you think I am doing such a bad job, why don't you just go ahead and fire me? I know you don't like me." Which defensive reaction is Keira using?

A)Passive-aggressive
B)Red herring
C)Pointless explanation
D)Counterattack

Question 60

Which of the following steps should you take to control your anger?

A)Identify the wrongdoers.
B)Examine the damage your anger has caused.
C)Give instant feedback using absolute words such as "always" and "never."
D)Try to analyze who started the vicious cycle of anger.

Question 61

_____ intelligence primarily deals with one's ability to understand and deal with the world of people.

Question 62

A person who excels in _____ has a knack for seeing how elements fit together in space.

Question 63

When Jade's colleague pointed out to her that she was running late for a meeting, Jade responded: "Well, unlike you, I don't have much free time. I am up to my neck buried in work!" Jade is using _____ as a defensive reaction.

Question 64

The _____ game focuses primarily on making excuses.

Question 65

Daniel Goleman showed that _____ intelligence is a much better predictor of success in nearly every area of life, not always including academic success.

Question 66

In the context of the eight areas of intelligence, athletes and dancers are examples of people who excel in ____.

Question 67

According to Daniel Goleman, the _____ mind is aware of reality and which allows us to ponder and reflect.

Question 68

The _____ game is played by someone who uses being "too busy" as an excuse not to interact with others.

Question 69

Earlier, people assumed that intelligence was a _____ concept of just reasoning ability, measured by standardized tests.

Question 70

_____ intelligence means knowledge of yourself.

Question 71

According to Daniel Goleman, there are two types of emotional competence: personal competence and _____ competence.

Question 72

In the context of scripts, _____ tell you that men don't cry, women cook and clean houses, and men should be able to fix cars.

Question 73

The person who is high in _____ intelligence has an understanding of nature and natural processes.

Question 74

The _____ game is also known as "my excuses are better than yours."

Question 75

_____ means standing up for your rights without threatening the self-esteem of others.

Question 76

Creating a distraction as a defensive behavior is called using a ____, because it introduces a point or fact that is irrelevant to the issue at hand.

Question 77

A person who uses a _____ defensive approach seems to be shutting down.

Question 78

_____ is a learned capability based on emotional intelligence that results in outstanding performance at work.

Question 79

The _____ is a game in which one person tries to trap the other in a mistake, a lie, or some other type of negative situation and if the player is successful in trapping the victim, he or she usually feels justified in harming the person.

Question 80

In the context of transactional analysis, a _____ is an encounter between two people that produces a "payoff" for the one who starts the game, at the expense of the other player.