Deck 11: Developing and Leading Effective Teams

Question 1

Propensity of trust is a personality trait involving one's general willingness to trust oneself only.

Answer 1

False
Explanation: Propensity of trust is a personality trait involving one's general willingness to trust others. Propensity will influence how much trust one has for a trustee prior to data on that particular party being available.

Question 2

Production teams require a high degree of technical specialization and a low degree of coordination with other work units.

Answer 2

False
Explanation: Production teams require minimal training for routine tasks. Hence they require low degree of technical specialization. Coordination is typically high because work flows from one team to another.

Question 3

The two criteria for work team effectiveness are performance and viability.

Answer 3

True
Explanation: The two criteria for work team effectiveness are performance and viability.

Question 4

A work group team becomes a team when problem solving is not a way of life, but a part-time activity.

Question 5

The essence of a team is common commitment.

Question 6

Trust is defined as reciprocal faith in others' intentions and behavior.

Question 7

Retail sales and customer service are some of the typical outputs of project teams.

Question 8

Interpersonal trust involves a cognitive leap that goes beyond the expectations that reason and experience alone would warrant.

Question 9

The primary threat to team effectiveness is unrealistic expectations leading to frustration, which in turn encourages members to abandon the team.

Question 10

Cooperation with intergroup competition promotes higher achievement and productivity than cooperation without intergroup competition.

Question 11

Work cycles of production teams are typically repeated or continuous in nature.

Question 12

Action teams require a high degree of specialization and a high degree of coordination with other work units.

Question 13

One of the reasons why work teams fail is that team members experience too much emphasis on results and not enough on team processes and group dynamics.

Question 14

A competent team member encourages desirable and undesirable team conflict.

Question 15

Advice teams are responsible for performing day-to-day operations.

Question 16

The three components of teamwork are cooperation, competition, and coordination.

Question 17

Cooperation is superior to competition in promoting achievement and productivity.

Question 18

Team members are the sole victims of unrealistic expectations.

Question 19

The climate of an effective team is formal.

Question 20

A team is a small number of people with complementary skills who are committed to a common purpose and performance goals.

Question 21

Meaningful face-to-face contact, especially during early phases of the group development process, is essential for virtual teams to perform effectively.

Question 22

A manager can enhance instrumental cohesiveness by frequently reminding group members they need each other to get the job done.

Question 23

Progressive managers believe that the risks of betrayed trust outweigh benefits of interpersonal trust.

Question 24

Lack of face-to-face interaction can weaken trust, communication, and accountability.

Question 25

Actively listening to ideas of the others is an important expression of managerial respect.

Question 26

Self-managed teams are variously referred to as semiautonomous work groups, autonomous work groups, and super teams.

Question 27

Commitment to the task at hand has the least impact on the cohesiveness performance linkage.

Question 28

A virtual team is a physically dispersed task group that conducts its business primarily through modern information technology.

Question 29

Cohesiveness is a process whereby a sense of "we-ness" helps a group stick together.

Question 30

Internet chat rooms tend to create less work and yield better decisions than face-to-face meetings and telephone conferences.

Question 31

Cross-functionalism is a common feature of self-managed teams, in which specialists from different areas are put on the same team.

Question 32

Trust is anchored to credibility.

Question 33

Self-managed teams typically have no significant impact on job satisfaction.

Question 34

Socio-emotional cohesiveness occurs when team members stick together because they need each other to accomplish a common goal.

Question 35

Self-managed teams tend to have a significant impact on absenteeism or turnover.

Question 36

Instrumental cohesiveness is a sense of togetherness based on emotional satisfaction.

Question 37

Teams are called parallel structures when they exist inside normal channels of authority and communication.

Question 38

Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains.

Question 39

Conflict-management tends to be particularly easy for asynchronous virtual teams.

Question 40

A manager can enhance socio-emotional cohesiveness by keeping the group relatively large.

Question 41

In team building exercises, greater emphasis is placed on how work groups get the job done than on the job itself.

Question 42

High-performance teams are characterized by creative talents and rapid response.

Question 43

High-performance team members create an environment in which all team members feel as responsible as the manager for the performance of the work unit.

Question 44

Some of the typical outputs of _____ teams include surgical operations and disaster assistance.

A)production
B)advice
C)project
D)functional
E)action

Question 45

Which of the following is true about action teams?

A)They have a low degree of coordination.
B)They are created to broaden the information base for managerial decisions.
C)A unique challenge for such teams is to exhibit peak performance on demand.
D)They have a high degree of specialization.
E)They generally make recommendations for managerial decisions.

Question 46

_____ teams require creative problem solving, which often involves the application of specialized knowledge.

A)Project
B)Advice
C)Production
D)Assembly
E)Action

Question 47

Team building experts prefer passive versus active learning.

Question 48

Which of the following is an example of an advice team?

A)Assembly team
B)Data processing group
C)Task force
D)Employee involvement group
E)Negotiating team

Question 49

Some of the typical outputs of _____ teams are decisions, selections, proposals, and recommendations.

A)project
B)advice
C)production
D)functional
E)action

Question 50

Some of the typical outputs of _____ teams are retail sales and customer service.

A)project
B)advice
C)production
D)functional
E)action

Question 51

Among companies with self-managed teams, the most commonly delegated tasks are work scheduling and dealing directly with outside customers.

Question 52

Which of the following statements is true about a team?

A)A team consists of people committed to a common purpose.
B)A team is composed of people who have identical skills.
C)A team is made up of individuals who hold each other responsible for any failures.
D)A team that matures to the performing stage is called a task group.
E)A team becomes a group when leadership becomes a shared activity.

Question 53

Which of the following is true about advice teams?

A)They have a low degree of technical specialization.
B)They are responsible for performing day-to-day operations.
C)They narrow the information base for managerial decisions.
D)As work flows from one team to another, coordination is typically high in advice teams.
E)They require more application of specialized knowledge.

Question 54

_____ teams are created to broaden the information base for managerial decisions.

A)Project
B)Advice
C)Production
D)Functional
E)Action

Question 55

High-performance teams are characterized by creative talents and rapid response.

Question 56

Flight attendant crews and maintenance crews are examples of _____ committees.

A)production
B)advice
C)project
D)functional
E)action

Question 57

A work group becomes a team when:

A)leadership becomes an individual activity.
B)accountability is strictly individual.
C)problem solving is not a way of life.
D)the group develops its own purpose and mission.
E)effectiveness is measured by each individual's outcomes.

Question 58

_____ teams are responsible for performing day-to-day operations.

A)Project
B)Advice
C)Production
D)Functional
E)Action

Question 59

Which of the following statements is true about production teams?

A)They consist of high technical specialization and high coordination.
B)They are created to broaden the information base for managerial decisions.
C)They require low coordination because they work pretty much on their own.
D)They require minimal training for routine tasks.
E)A unique challenge for such teams is to exhibit peak performance on demand.

Question 60

A quality circle is an example of a(n) _____ team.

A)project
B)advice
C)production
D)functional
E)action

Question 61

_____ is a sense of "we-ness" that helps groups stay together.

A)Reciprocity
B)Collaboration
C)Cooperation
D)Cohesiveness
E)Viability

Question 62

Which of the following team competencies defends stated preferences, and projects courtesy and friendliness to others while arguing a position?

A)Orienting team to problem-solving situation
B)Organizing and managing team performance
C)Promoting a positive team environment
D)Facilitating and managing task conflict
E)Appropriately promoting perspective

Question 63

_____ reflects team member satisfaction and continued willingness to contribute to the team.

A)Self-management leadership
B)Team building
C)Team viability
D)Cognitive leap
E)Propensity to trust

Question 64

Which of the following team competencies models desirable team member behavior?

A)Orienting team to problem-solving situation
B)Organizing and managing team performance
C)Promoting a positive team environment
D)Facilitating and managing task conflict
E)Appropriately promoting perspective

Question 65

Which of the following team competencies assists the team in arriving at a common understanding of the situation or problem?

A)Orienting team to problem-solving situation
B)Organizing and managing team performance
C)Promoting a positive team environment
D)Facilitating and managing task conflict
E)Appropriately promoting perspective

Question 66

Team effectiveness is assessed through _____ and team viability.

A)socio-emotional cohesiveness
B)team performance
C)self-esteem
D)cooperation
E)instrumental leadership

Question 67

Jason always gave credit and recognition to his subordinates on time. He made sure all performance appraisals and evaluations were objective and impartial. Which of the following guidelines was Jason applying to maintain trust in his team?

A)Fairness
B)Support
C)Communication
D)Respect
E)Competence

Question 68

_____ is a sense of togetherness that develops when individuals derive emotional satisfaction from group participation.

A)Reciprocity
B)Instrumental attraction
C)Propensity to trust
D)Self-management leadership
E)Socio-emotional cohesiveness

Question 69

Ann is the anesthesiologist in an operating room surgical team. Ann and other members of the surgical team have trained for years to master the skills necessary for their jobs. Her role in the team consists of carefully balancing the needs of the surgeons and the patients. If there is too little anesthesia, the surgeons cannot do their job. If there is too much anesthesia, the patient's life would be at risk. The success of the operation depends, in part, on the appropriate administration of the proper amount of anesthesia. Ann is a member of a(n) _____ team.

A)project
B)advice
C)production
D)planning
E)action

Question 70

_____ is defined as reciprocal faith in others' intentions and behavior.

A)Instrumental cohesiveness
B)Socio-emotional cohesiveness
C)Trust
D)Self-efficacy
E)Self-esteem

Question 71

Bart was an efficient manager of a firm. He emphasized the importance of active listening in his firm. He made sure that all employees listened actively to each others' ideas and opinions during discussions and meetings. Which of the following was Bart applying to maintain trust in his firm?

A)Fairness
B)Support
C)Communication
D)Respect
E)Competence

Question 72

Which of the following team competencies monitors, evaluates, and provides feedback on team performance?

A)Orienting team to problem-solving situation
B)Organizing and managing team performance
C)Promoting a positive team environment
D)Facilitating and managing task conflict
E)Appropriately promoting perspective

Question 73

Which of the following is a typical mistake made by management that leads to team failure?

A)Personality conflicts among team members
B)Vague or conflicting team assignments
C)Poor interpersonal skills among team members
D)Resistance to doing things differently
E)Too much emphasis on results

Question 74

Which of the following statements about cooperation is true?

A)Competition is superior to cooperation in promoting achievement and productivity.
B)Individuals are said to be cooperating when their efforts are systematically integrated to achieve a collective objective.
C)Cooperation with intergroup competition promotes higher achievement and productivity than cooperation without intergroup competition.
D)Managers should increase the size of work teams if they desire to facilitate cooperation.
E)specialized.

Question 75

Nancy, Janice, Kim, Kristine, and Laura work for different organizations. They get together once a week for lunch. Together they discuss work, kids, and anything else that they can think about. Which of the following holds this group together?

A)Organizational culture
B)Managerial directives
C)Instrumental attraction
D)Socio-emotional cohesiveness
E)Self-management techniques

Question 76

Which of the following team competencies encourages desirable and discourages undesirable team disagreements?

A)Orienting team to problem-solving situation
B)Organizing and managing team performance
C)Promoting a positive team environment
D)Facilitating and managing task conflict
E)Appropriately promoting perspective

Question 77

Managers can enhance socio-emotional cohesiveness by:

A)regularly updating and clarifying the group's goals.
B)giving every member a vital "piece of the action."
C)keeping the group relatively small.
D)channeling each member's special talents toward the common goal.
E)equitably reinforcing every member's contributions.

Question 78

Maintree Systems encourages its employees to meet each other frequently, and systematically integrates their efforts to achieve a collective objective. Which of the following is Maintree Systems trying to achieve?

A)Trust
B)Competition
C)Training
D)Creativity
E)Cooperation

Question 79

The key components of effective teamwork are cooperation, trust, and _____.

A)vision
B)competition
C)training
D)creativity
E)cohesiveness

Question 80

Which of the following statements about trust is true?

A)Progressive managers believe that the risks of betrayed trust far outweigh the benefits of interpersonal trust.
B)Mergers facilitate employee trust.
C)Trust can be demanded.
D)The act of trusting someone carries with it the inherent risk of betrayal.
E)Every individual has the same propensity to trust.